Customer Reviews for Thrifty Hardware
(U-Haul Neighborhood Dealer)

136 reviews

22 Jerome Ln   Cahokia, IL 62206
(@ Jerome Ln & RT 3)

(618) 337-4856

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 337-4856

22 Jerome Ln
Cahokia, IL 62206
(@ Jerome Ln & RT 3)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

There was no gas in the vehicle and I reached out to someone and never got a response not recommended .

Alexus Collins 
Rating:
5.0

Everthing was ok

Devion Gossett 
Rating:
5.0

Everything was fine

Stephanie Shanklin 
Rating:
5.0

Customer did not leave a comment.

Nicole Johnson 
Rating:
5.0

Customer did not leave a comment.

Debra Smith 
Rating:
5.0

Customer did not leave a comment.

Nancy Reames 
Rating:
3.0

Nothing

Pat Coulter 
Rating:
3.0

Customer did not leave a comment.

Derrick McClatchery 
Rating:
5.0

Customer did not leave a comment.

sharon mayfield 
Rating:
5.0

Customer did not leave a comment.

Tiffany Peterson 
Rating:
5.0

Customer did not leave a comment.

Wendell Pruit 
Rating:
5.0

Customer did not leave a comment.

Dennis Cotton 
Rating:
5.0

Nice and friendly

IEHESHIA WEST 
Rating:
5.0

Customer did not leave a comment.

Darron Nash 
Rating:
5.0

Customer did not leave a comment.

Latasha Hickman 
Rating:
5.0

Customer did not leave a comment.

Darnique Ranee 
Rating:
4.0

Customer did not leave a comment.

anderson layne 
Rating:
5.0

Customer did not leave a comment.

james wilson 
Rating:
5.0

Customer did not leave a comment.

Alaysia Aaron 
Rating:
5.0

Give a senior discount

Roselyn Willbon 
Rating:
5.0

I picked up the U Haul with the gas gauge reading "7 Miles to empty". I didn't appreciate that very much. I knew I needed to get gas but I wasn't planning on having to do it that quickly. Everything else was great.

Brandi Buckner 
Rating:
5.0

Customer did not leave a comment.

Judy Stingfellow 
Rating:
5.0

Customer did not leave a comment.

javon scott 
Rating:
5.0

Customer did not leave a comment.

Travis summerville 
Rating:
5.0

Customer did not leave a comment.

Tremirra SalmondKerby 
Rating:
5.0

Can't beat perfection..This workers here are awesome,very helpful Especially Dave who went above and beyond good customer service..I love this place . Cahokia is blessed

Sameka Keys 
Rating:
5.0

Customer did not leave a comment.

Sharon Price 
Rating:
5.0

Nothing everything was perfect 😀

GWENELL HARRIS 
Rating:
5.0

Customer did not leave a comment.

KIERA MCNEAR 
Rating:
5.0

Customer did not leave a comment.

donna nichols 
Rating:
5.0

Customer did not leave a comment.

christina yau 
Rating:
4.0

Very nice staff

DERRICK MCCLATCHERY 
Rating:
5.0

Customer did not leave a comment.

ROBERT HARRISON 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL THOMAS 
Rating:
3.0

Customer did not leave a comment.

SHABRIA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

KIRK BERRY 
Rating:
4.0

Customer did not leave a comment.

CHASITY MURPHY 
Rating:
5.0

Customer did not leave a comment.

MARK CAHILL 
Rating:
5.0

Very nice

BETTY BIGBY 
Rating:
5.0

I usually use the U-Haul facility located downtown St Louis, Mo. But this time I used the one in Cahokia Illinois (Jerome Ln around the corner from my home) and I was treated with the same customer service experience and I will be doing business with them again, I will also recommend both locations to anybody and everybody that'll listen to me. And I'll like to thank the guys at both locations for their recommendations and the patience they had with me while I was understanding and asking questions about their recommendations and services... They made me feel like we were all involved in the difficult tasks of moving, in my latest encounter of transporting an appliance from the store to my home. The only thing is neither one of them wanted me to mention their names... 🤷🤷🤷🤷 I got all love for them both

Angela Johnson 
Rating:
4.0

Gas mileage is to high $1.09 per mile. Was not excepting to pay that much.

Dion Miller 
Rating:
5.0

Customer did not leave a comment.

mark mcnelly 
Rating:
5.0

Everything was great

Sherri Ojo 
Rating:
1.0

Customer did not leave a comment.

RITA MCCALL 
Rating:
5.0

Customer did not leave a comment.

ALBERT HENRY 
Rating:
5.0

Customer did not leave a comment.

Barbara Beadle 
Rating:
3.0

Customer did not leave a comment.

ANNIKA DANSBERRY 
Rating:
5.0

Customer did not leave a comment.

Arnez Tucker 
Rating:
5.0

Customer did not leave a comment.

Lamont Bradley 
Rating:
5.0

Customer did not leave a comment.

Ashley Doss 
Rating:
5.0

Customer did not leave a comment.

Brent Migneron 
Rating:
5.0

Customer did not leave a comment.

James Murdock 
Rating:
3.0

Better communication on where to drop off was sent to 4 different locations waited an hour and a half just to be sent to another location to receive my deposit waisted time and money during this trip very stressful horrible experience not looking forward to ever doing again

Monikee Powell 
Rating:
5.0

Customer did not leave a comment.

akram muqbel 
Rating:
5.0

Customer did not leave a comment.

Orlando Richardson 
Rating:
5.0

The customer service was excellent but the roadside assistance was far too expensive, the prices should be more reasonable.

Kimberly Bass 
Rating:
5.0

They were excellent!! The truck was clean well maintained and everyone was so nice and helpful. I would recommend them to anyone.

Debby Phillips 
Rating:
3.0

Customer did not leave a comment.

William Masters 
Rating:
5.0

Customer did not leave a comment.

Lola Roddy 
Rating:
2.0

The inside of vehicle was dirty. The U-Haul ran terrible. It felt like transmission was slipping.

September Harper 
Rating:
5.0

The online process was easy. The customer rep at the store was very helpful and efficient. In and out picking up and dropping off.

Donna Sanders 
Rating:
1.0

Location could not find my reservation. They didnt have the appliance dolly i needed. Instead thought 2 regular dollys would do. Solf my wife buckle straps when she asked for ratchet straps. Had to pay with a different card because the card i used on the website couldnt be found. Lackadazacle attitude toward the whole process.

Tara Meyers 
Rating:
3.0

Customer did not leave a comment.

Derris Boyd 
Rating:
5.0

Great costumer service and clean truck

Tarez Holman 
Rating:
2.0

They need to teach all their employees the system as well as manners. No customers want a burp in their face. Also, if you have a rental scheduled at a certain time, the trucks should be checked in and ready. I didn't need to hear him grumbling about trucks not being checked in and how much work he will have to do. I also didn't have an extra 30 minutes to wait. If I wanted the truck at 8:45 I would not have scheduled it for 8:15.

Jessica Silas 
Rating:
2.0

Customer service was poor. The U-Haul truck I rented seemed to be having transmission issues and workers couldn’t seem to do anything about it.

Mahyura Walton 
Rating:
5.0

Customer did not leave a comment.

stephen dunn 
Rating:
5.0

Clean truck. Other than that everything was excellent. The representative were very courteous and people friendly.

Ednorleatha Long 
Rating:
2.0

Customer did not leave a comment.

Carolyn Kidd 
Rating:
3.0

Customer did not leave a comment.

martin jones 
Rating:
5.0

Customer did not leave a comment.

omar dannoun 
Rating:
5.0

Customer did not leave a comment.

CARLECIA MASON 
Rating:
4.0

U Haul needs to update their site with locations that have available trucks. Had to change my plans twice because there were no trucks/vans available or my locations weren't open like the website stated.

Tremirra Salmond Kerby 
Rating:
5.0

Customer did not leave a comment.

William Burke 
Rating:
5.0

Customer did not leave a comment.

Tashaylla Walker 
Rating:
5.0

Customer did not leave a comment.

Connie King 
Rating:
5.0

Customer did not leave a comment.

Shameika Williams 
Rating:
5.0

It was a good experience

DANAIA STEPNEY 
Rating:
5.0

Great Service

Willie Spratt 
Rating:
3.0

Customer did not leave a comment.

tracy houck 
Rating:
5.0

They even helped taking the trailer off the truck!!!

Angela Sabo 
Rating:
5.0

Customer did not leave a comment.

SHAMONA HEAD 
Rating:
3.0

Never received my invoice on the charges of yhe uhaul I was advised that it would be emailed to me.

CHRYSTAL SMITH 
Rating:
5.0

Customer did not leave a comment.

DANIELLE BUSH 
Rating:
5.0

Customer did not leave a comment.

bobby williams 
Rating:
5.0

Add a ramp to load and unload

Reginald Simmons 
Rating:
5.0

INITIALLY MADE A RESERVATION THROUGH SOUTHWOODS STORAGE OF COLUMBIA/DUPO. ARRIVED AS INSTRUCTED IN PERSON AT NOON 9/5 TO FIND NO TRAILER (IT WAS THERE THE DAY BEFORE) AND NO STAFF. CALLED AND WENT TO BOTH SITES. CANNOT DESCRIBE THE DISAPPOINTMENT WHEN YOU TAKE THE TIME TO GO IN PERSON TO ARRANGE THINGS AND IT FAILS TO BE DONE.

Brian Ruiz 
Rating:
4.0

Customer did not leave a comment.

BEVERLY SHIRLEY 
Rating:
5.0

Customer did not leave a comment.

Barbara Cuttingham 
Rating:
4.0

Customer did not leave a comment.

greg conrad 
Rating:
3.0

Customer did not leave a comment.

Ronald Hebel 
Rating:
5.0

it was perfect!!!

RONAY JAMES 
Rating:
3.0

Customer did not leave a comment.

HARRIETT D CARTLIDGE 
Rating:
3.0

Customer did not leave a comment.

DAMON SCHWAHN 
Rating:
5.0

Great experience

CARLISS SPIGHT 
Rating:
4.0

Customer did not leave a comment.

tina graves 
Rating:
5.0

Customer did not leave a comment.

RANDY BANDY 
Rating:
5.0

They made my moving stress free service was excellent...

ALLIE DAVIS 
Rating:
5.0

Customer did not leave a comment.

Yvone Kent 
Rating:
3.0

Customer did not leave a comment.

elizabeth sanders 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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