Customer Reviews for One Stop Rental
(U-Haul Neighborhood Dealer)

82 reviews

7065 Mershon St   Mission, BC V2V2Y6

(604) 820-2750

Office Hours

  • Mon-Sun: 8:30 am–6 pm

Services at this Location:

Contact Us

(604) 820-2750

7065 Mershon St
Mission, BC V2V2Y6

Services at this Location:

Office Hours

  • Mon-Sun: 8:30 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Was super accommodating and helpful hooking up my trailer. Agreed to meet me early and also when I returned it. Gets a 5 star from me!

Danielle H. 
Rating:
1.0

he literally swore at me on the phone

Ariel B. 
Rating:
5.0

Customer did not leave a comment.

Murat C. 
Rating:
5.0

Customer did not leave a comment.

Damien B. 
Rating:
5.0

Sunny was helpful and great to work with! Cheers!

Jocelyne M. 
Rating:
5.0

Customer did not leave a comment.

chris L. 
Rating:
4.0

Fast and easy. Arrived and drove away in under 15 mins.

John L. 
Rating:
5.0

All was very good

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Sonny was great, super helpful and friendly. I will use this location again for sure.

Jenna I. 
Rating:
5.0

I have rented many times and this is one of the best locations

DAVID I. 
Rating:
4.0

Customer did not leave a comment.

shane W. 
Rating:
5.0

Extremely kind and excellent service, helpful and efficient when the other truck wasn't returned in time for me, quick solution and overall got my day started so I could meet my movers in time. Honestly the only good experience I've had with uhaul

Amy A. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Even though my circumstances made it so that I needed the vehicle quite late at night, the gentleman who handed me the keys was helpful and friendly. The truck was practically brand new and clean. All in all was very satisfied with it all.

Xhevahir M. 
Rating:
1.0

A day before my pick up, my reservation Was changed by uhaul to a smaller truck then I needed which resulted in more Loads. No option to get the bigger truck at all. I didn't get the dolly I reserved and I was Charged $38 for fuel and I refuelled the truck after I was done back to where it was when I started. Felt like a bit of a scam.

Joanne N. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
1.0

The truck wasn't Clean it had food down the side n glass all over the place.... Got little shards in our hands from getting in and out of the vehicle and especially when or if you wiped the seat ..... The manager was rude on the phone before picking up the vehicle and after we droped it off, he also never came out to go over or discuss any of the situation with the glass that we had sent in pictures about .. I wouldn't recommend this location to any one ....

JAMES R. 
Rating:
5.0

Clear instructions and a nice clean truck all set up ready to go. what more could one ask for when renting a u haul.

Montgomery T. 
Rating:
1.0

Customer did not leave a comment.

ALEXANDER O. 
Rating:
5.0

The rental agent was great. I will definitely be renting again.

RAFFI S. 
Rating:
4.0

I rented a dolly because I was moving by myself, there was no dolly.

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

The back of the truck smelled like old weed. But other than that it was good. Where the big 26' truck is being parked is a bit steep to back up the hill the back bumper always will hit the ground. I would suggest the dealer look at parking that truck somewhere else.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kory T. 
Rating:
5.0

Customer did not leave a comment.

Ronald U. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
3.0

Pickup location changed from where we booked online. Rental agreement had to be redone, different price, person we texted/spoke to was difficult, but we got it sorted in the end. Just a very awkward experience, especially after setting everything online beforehand.

James V. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

The operator at the Mission location is great

Dave T. 
Rating:
5.0

Sunny was great to deal with. The truck and car trailer we all hitched up and ready to go when we got there !!!

Les V. 
Rating:
5.0

He was super helpful on everything, even helping me hook up the trailer. I will definitely be using him for all my truck & trailer needs from now on. I Have already told my family & friends to utilize him!

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Robert Y. 
Rating:
1.0

I was charged 100 bucks for gas and I brought it back exactly where it was when I took it. I will never use your service again.

Richard M. 
Rating:
4.0

The only issue we had was that no lock was provided for the truck and we had to purchase our own padlock for the the truck, other than that it was a great transaction.

DEBORAH F. 
Rating:
5.0

Customer did not leave a comment.

Norman F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Always was available when I called. Friendly and helpful

Michelle H. 
Rating:
5.0

Outstanding service!

Chris P. 
Rating:
5.0

Excellent customer was able to help even though I had booked my appointment for the wrong day

Jonathan V. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Sunny was awesome. He answered all my questions and explained everything in terms I could understand. He had my rental ready when I arrived, and was very helpful with every aspect of the entire experience. I will return to his rental outlet any time I need anything from Uhaul in the future.

Tim P. 
Rating:
4.0

The customer service was great but just needs to be more accurate on the time of pick up because we waited for the truck a long time so we started moving later than expected

SAMANTHA S. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
3.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

You did everything right so thank uou so much I liked the pick up truck

Tammy V. 
Rating:
5.0

Great service, quick handling. Highly recommended!!!

Linda V. 
Rating:
5.0

Great service!

Ian N. 
Rating:
5.0

Customer did not leave a comment.

ERSID B. 
Rating:
4.0

Customer did not leave a comment.

Elizabeta C. 
Rating:
5.0

Customer did not leave a comment.

Catherine A. 
Rating:
5.0

Customer did not leave a comment.

Marissa B. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Ocean Stone Construction was an easy and convenient location for drop off. Sunny was extremely courteous and professional. The drop off was efficient and effortless. I'll use this location in the future.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

Sajjad S. 
Rating:
5.0

Sunny was great. Very accommodating, helpfull and easy to communicate with. I recommend this location to anyone

Katharina C. 
Rating:
5.0

Customer did not leave a comment.

Manered N. 
Rating:
5.0

Customer did not leave a comment.

Stewart A. 
Rating:
5.0

Everything was awsome. Nothing to change I will refer this location amd Sunny to my friends

elvira S. 
Rating:
5.0

Customer did not leave a comment.

Vincent K. 
Rating:
3.0

It did what I needed with no issues at all ,thanks

Rob R. 
Rating:
4.0

Customer did not leave a comment.

Andrew T. 
Rating:
3.0

Zero customer service. Lock box

Ryan T. 
Rating:
3.0

Have a staff member on site

Steve F. 
Rating:
2.0

With no one there how can I recommend anything!!!

Lori D. 
Rating:
1.0

Smoke free families don't want to rent out smoke filled trucks to put their furniture in to now all wreak like cigarettes. Also not impressed that I booked a 1 way trip with your uhaul and the day i got there he informed me it was a 2 way after I specifically ordered a different package. Not Impressed and dont know if I will be ordering a uhaul in the future.

william G. 
Rating:
4.0

Customer did not leave a comment.

Sante F. 
Rating:
5.0

Customer did not leave a comment.

chris L. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
3.0

Customer did not leave a comment.

TONY G. 
Rating:
1.0

Customer did not leave a comment.

Meriam O. 
Rating:
4.0

The person was delt for the trailer was so helpful. I really appreciate his ability to solve and help me with badness

Raj R. 
Rating:
3.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Very helpful snd courteous . Highly recommended and the service was fantastic .

peter J. 
Rating:
5.0

Great customer service. Trailer was ready to go when I showed up.

Kory T. 
Rating:
5.0

None needed. Sunny was great! Made it so easy! 😊

Lori D. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
4.0

Customer did not leave a comment.

Shaddi A. 
Rating:
2.0

Firstly, I was very specific about the pickup location to be Rosetta on Cedar St in Mission when I called on the phone to reserve the rental.. I live within a couple of blocks of that location. The pick up of the item I needed the van for was approximately 1 km from there. Including dropping off my cargo on the way back to where I requested to pick up the vehicle, would have been approximately 2kms...When I arrived to pick up the van, I was advised it wasn't there it was at the Mershon St. location in Mission. To be frank- If U Haul were to incur any additional mileage and or fuel costs (like I did) I would certainly be billed for it. Additionally I really didn't feel comfortable knocking on a door at private residence (with no U Haul signage) to be greeted by young children advising me their dad would be right out as he was in the shower. Hardly a storefront U Haul experience....... regards Thomm McEachryn

Thomm M. 
No reviews have been submitted for this location.

Additional Services at this Location

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