Customer Reviews for The Vault Valet Storage

98 reviews

1051 Eburne Pl   Richmond, BC V6V2Y7

(604) 322-4005

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(604) 322-4005

1051 Eburne Pl
Richmond, BC V6V2Y7

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carmen Rueda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA BREUER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN BEZIN  |  Overall Experience 
Rating:
5.0

I had an excellent experience at Vault Valet. It's a smaller facility but a good location for me. The people running the operation were personable and responsive and gave me all the information I needed to store my gear for 1 year. Their smaller locker was exactly what I needed at a good price. I would highly recommend.

Derek Robertson  |  Overall Experience 
Rating:
5.0

Very friendly staff! I was actually sad to end my rental with them. If I ever move back I'll be sure to use their business again!!

Barbara James  |  Overall Experience 
Rating:
5.0

Friendly service. Great location. Clean and easy to access units. Easy to access outside hours. Definitely recommend. Thanks guys.

Len Orris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina runnalls  |  Overall Experience 
Rating:
5.0

Excellent hidden gem for storage. Will definitely use again if/when needed.

Rosy Mondin  |  Overall Experience 
Rating:
5.0

Thank you so much Vault Valet Storage Don and Carly Always prompt with answers and solutions, with my inquiries Towards the end of my contract with VVS, Don was quite helpful with assisting me with making my storage accessible for my belongings to be moved to my home province. Because I'm a Seafarer, after exploring so many storage facilities VVS came out with the best solution for me and price point! Great Place ~ Great Team! Thank you again VVS and yes always recommend Vault Valet Storage!! :))

Shelly Lawrence  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yannick Levesque  |  Overall Experience 
Rating:
5.0

I had the pleasure of renting a unit at Vault Valet for a few months. The facility was clean and well maintained, and secure. I never had concerns about my valuables being there. The best part was the customer service! The employees are so friendly and were always helpful and courteous. Would definitely recommend if you need an affordable storage space with great service!

Adeana Murray  |  Overall Experience 
Rating:
4.0

The hours of operation were consistently an issue. To expect working professionals to make a closing time of 5 pm and not open on Sundays is not realistic.

TAYLOR AUCOIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PENNY WILLETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aa Ebloko Inc  |  Overall Experience 
Rating:
5.0

Honestly the best experience I’ve ever had in terms of customer service. Everyone I met was so friendly, helpful, and efficient. Storage stayed clean and dry over the summer and I couldn’t be happier! Would sincerely recommend Vault Valet for all your storage needs in the Vancouver area.

Carley FitzGerald  |  Overall Experience 
Rating:
5.0

There were zero problems. Friendly people. Secure facility.

Chavah Avraham  |  Overall Experience 
Rating:
5.0

Thank you for the five years and 364 days of service.

RANDY NORTHROP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID DRINNAN  |  Overall Experience 
Rating:
5.0

Great service and we'll managed facility.

Johannes Louw  |  Overall Experience 
Rating:
5.0

When I was looking for storage, in 2019, The Vault Valet Storage had prices that were significantly lower than anywhere else in the Vancouver area. Because of that, I wondered if the service and/or the spaces themselves would be "budget" or in other words, substandard. I needn't have worried. The containers and storage units (I had an outdoor unit and a smaller indoor one for more than two years) were clean and secure, all my things in both units remained dry and clean and varmint free for the entire time, and the service was totally professional and friendly. I would use them again in a flash if I needed storage in the Vancouver area.

Paula Sawadsky  |  Overall Experience 
Rating:
5.0

Staff was great from the start and the storage was clean and secured

Maria Joe Santander Mercado  |  Overall Experience 
Rating:
5.0

Great place to do business with.

Fidel Camacho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reg Lai  |  Overall Experience 
Rating:
5.0

Very happy with the staff and facilities in the four years I have been using your storage containers. Price was more then fair and actually cheaper then most other places Thanks you!

Tony Malo  |  Overall Experience 
Rating:
5.0

I had rented a locker for 5 years (Dec 2017-Mar 2023). I have a pleasant experience. The storage is clean and my stuffs are in good condition after sitting in there for many years, amazing! The rental cost is reasonable. Only minor downside is that we cannot get the access on Sunday when most people are available for moving things. Overall, I am satisfied with the service and the quality of this facility.

KOMHKAM PATTANAPORN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA CANN  |  Overall Experience 
Rating:
4.0

If the facility was open on Sundays and closed Mondays instead, that would be much better for customers.

Gabriel Brassard  |  Overall Experience 
Rating:
5.0

Good storage place and friendly staff

ROBERT HEMPHILL  |  Overall Experience 
Rating:
5.0

Staff are always very accommodating and friendly.

Janny Yeh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helena Fleming  |  Overall Experience 
Rating:
5.0

Awesome place and freindly staff

ares quintos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yanick Craigwell  |  Overall Experience 
Rating:
5.0

10/10 recommend. Friendly staff that work with you and aren’t rude ever or harsh. Understanding and helpful and the storage was a good price for what you got. Definitely get the fob for the after hours access.

Nolan Eadie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZHANG HONGYAN  |  Overall Experience 
Rating:
5.0

Met with Don to move my belongings out of storage and he is a nice guy! He is friendly and easy to work with. The facilities themselves were exactly what you would expect, however the limited lighting made it a bit difficult to make out any fine details. It was very easy to contact the Vault Valet service for quick questions and confirmation. All around 5 stars and would recommend to future university students!

Lyndsay Amat  |  Overall Experience 
Rating:
5.0

The staff were very helpful. The locker was easily accessible and clean. The price was reasonable compared to some of your competitors. I already have recommended you to someone.

Lesley Weston  |  Overall Experience 
Rating:
5.0

Such an easy process and kind owner! Thank you so much:)

Dami Mabadeje  |  Overall Experience 
Rating:
5.0

The storage facility should be accessible 7 days a week! Most people have time to deal with storage issues on weekends, so it is very inconvenient that you are closed on Sundays and have shortened hours on Saturday

JAMES CONWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayla Markowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Hanley  |  Overall Experience 
Rating:
5.0

Thank you for your service

Arnold Angus  |  Overall Experience 
Rating:
5.0

We use this storage facility one time for small things a few years ago, so we rented the small storage, and the second time (last year) we needed a big one for all the furniture of one bedroom apt, and it ft well in the big storage, and it was super great, always easy access, the people friendly and we could show up anytime we wanted to pick up or leave our belongings. The payment was easy and transparent. The place was clean and organize felt super safe and will definitely come back in the future if we need to! Thank you for your service.

VALERIA PESCE BUTRON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Neenan  |  Overall Experience 
Rating:
5.0

Such a lovely, helpful team! Thank you so much - I can’t recommend highly enough!

Sophie Smithers  |  Overall Experience 
Rating:
5.0

Great experience with Valet Vault. Very friendly and accessible.

MARCUS FUGETA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOAH TANG  |  Overall Experience 
Rating:
5.0

This is the best priced storage in Vancouver hands down. The staff are amazing, friendly, helpful at all times. This was my second time using Vault Valet Storage and I would definitely use them again and recommend them to others.

Elliott Smart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernie Johansen  |  Overall Experience 
Rating:
5.0

There are no words to describe the staff working there. I can only thank them for the great work they are doing and the insights they provide to customers. I will definitely advise anyone to go there.

Samir Boudjebla  |  Overall Experience 
Rating:
5.0

It was a great pleasure dealing with Don, he was friendly knowledgeable and considerate. The facility was clean and felt safe. My only concern was that the facility was advertised to be climate controlled and found that it was not during the heat dome last summer.

Wesley McIntyre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Cairns  |  Overall Experience 
Rating:
5.0

Had a great relationship with one of your main employees, Don!!! He always took care of any needs I had over the 15 years I dealt with your company. Good man!!!!

DALE WALLACE  |  Overall Experience 
Rating:
5.0

Great place to store my needs. TT

TERRY TOFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOREN LETOURNEAU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Neufeld  |  Overall Experience 
Rating:
5.0

Don and Mike who manage this facility are two exceptionally helpful people and they make the experience of storing one's precious belongings, which is not exactly the highlight of anyone's life, almost enjoyable. Always helpful, they run a clean, tight, secure operation in a professional and friendly way. Thanks guys!

patrick o'reilly  |  Overall Experience 
Rating:
5.0

Great personal service ... if you want to deal with a real human being, this is the place.

Devon Cooke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIERAN Arcand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maud Ducre  |  Overall Experience 
Rating:
5.0

Good

kim chin  |  Overall Experience 
Rating:
5.0

An incredible experience from start to finish. So convenient, reasonably priced, and wonderfully helpful staff!

Nancy Huang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wangdan Luo  |  Overall Experience 
Rating:
5.0

Storage is much cheaper here than elsewhere and it’s a clean, very safe facility. However, I would advise that you carefully consider what you store. I found that the polyurethane sprayed in the ceiling to prevent condensation went into the items I stored - plastics and synthetic materials in particular - and it took days, and even weeks in some cases, to get the smell out (this was not the case with wood). The staff said others hadn’t complained so perhaps I’m overly sensitive.

KATIE GEMMELL  |  Overall Experience 
Rating:
5.0

Very nice people, definitely use this facility again.

Simarjeet Sidhu  |  Overall Experience 
Rating:
5.0

Awesome staff, great prices.

Jiri Batko  |  Overall Experience 
Rating:
5.0

This was a good experience and always helpful with all my needs , would recommend this storage company to everyone . Good price and very helpful when ever I asked ! Enjoyed my stay . Thanks

Marty Davey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COURTNEY JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Wallensteen  |  Overall Experience 
Rating:
5.0

..well secured drive up storage. I've been here for almost 5 years and its all worth it. Thank you Vault Valet Storage!

Virginia Jr Deang  |  Overall Experience 
Rating:
5.0

I highly recommend this company. Everything went smoothly. And they have the best prices.

Andrea Rozenberg  |  Overall Experience 
Rating:
5.0

A well run facility with a good location - I moved east otherwise I would still be there.

Stephen Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Richiardi  |  Overall Experience 
Rating:
5.0

Thank you for a fantastic experience!

Christy Claymore  |  Overall Experience 
Rating:
5.0

Great facility! Great customer service, thanks Don!

Sara Heringer  |  Overall Experience 
Rating:
5.0

The facility is clean and well kept. The staff are very supportive. It is a pleasant experience using the storage place.

MARMAN ORTIZO  |  Overall Experience 
Rating:
5.0

Incredibly nice staff. Location is easy to access from UBC campus. Well designed space/easy access to storage lockers from street makes loading and unloading a breeze. Would 100% recommend to everyone looking for self storage in Vancouver.

Ian Reilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW DAWOUD  |  Overall Experience 
Rating:
5.0

Other than it's a little out of the way, it was great. Good value, attentive and friendly customer service, reasonable and understanding. Happy to recommend it and will be my 1st choice if I agsin need storage.

James Pearson  |  Overall Experience 
Rating:
5.0

We were impressed with the excellent service and Don was so friendly and helpful.

Gie Tempongko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Kralt  |  Overall Experience 
Rating:
5.0

Great staff willing to help as needed, clean facility and would come back for any storage needs in the future

ZUBIN DOKTOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY EVANS  |  Overall Experience 
Rating:
5.0

I had an excellent experience with Valet Vault. The price structure and contract were fair, clear and inclusive. Staff were always very friendly and helpful. I would absolutely recommend this business to others.

Jennifer Byer  |  Overall Experience 
Rating:
5.0

I stored here for two years and would recommend Vault Valet Storage to anyone. The two gentlemen I met during this time were always professional, friendly and helpful. The premises are kept very clean and tidy. I never worried about my belongings, and as a woman alone on the premises occasionally, I never felt unsafe. The cost is very reasonable compared to in the city and the location is quick and easy to access from the Knight Street bridge.

VANESSA LEBAS DE PLUMETOT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARIELA SIEGEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

viktor gatolin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD RICHARD  |  Overall Experience 
Rating:
5.0

The Vault team have been extremely helpful and accommodating over the past 6 years. They were always on top of changes and adjustments to our unit, and were always very timely with communication. Their rates are also some of the best in Vancouver. I would recommend Vault storage for any of your storage needs. Sincerely, Shay Kuebler

SHAY KUEBLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Fernandez  |  Overall Experience 
Rating:
5.0

Very friendly staff, super helpful, quick and efficient service and access to the storage locker, and an understandable process to apply for , rent, and move into the locker. Super grateful for how well this service was and is managed... also great value! Thank you!

Alex Bell  |  Overall Experience 
Rating:
5.0

Great service

Rawda Hassan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MACHADO  |  Overall Experience 
Rating:
5.0

In particular the staff were extremely helpful and polite.

MAURICE MOURTON  |  Overall Experience 
Rating:
5.0

Everything was great! Only wish for more hours of access and Sunday.

Raymond Rivada  |  Overall Experience 
Rating:
5.0

Great price and great customer service.

DAVID FEARNS  |  Overall Experience 
Rating:
4.0

Great facility. Nice and clean. Metal dividers which feel really sturdy and great staff. Pricing is the most affordable that I found decently close to main Vancouver.

VERONICA BREUER  |  First Impressions 
Rating:
3.0

Staff was really nice

Privacy Request  |  First Impressions 
Rating:
1.0

No one was at the storage unit during open hours, and although I called the office multiple times, no one returned my call. Thus I was not able to move my possessions into storage.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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