Customer Reviews for The Vault Self Storage
(U-Haul Neighborhood Dealer)

188 reviews

4111 4th Ave   Beaver Falls, PA 15010
(Rt 18 college hill)

(724) 847-2734

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(724) 847-2734

4111 4th Ave
Beaver Falls, PA 15010
(Rt 18 college hill)

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANIEL RAY DROGUS 
Rating:
1.0

The truck clearly needed to be vacuumed and wiped down. Also, the mobile check-in process was a nightmare at this location. The directions were trying to guide me through the gate to get to the truck(which the code didn't work anyways). The chat function in the app did not help my issue. But, there were clearly trucks parked outside of the gate and key boxes on the outside as well. I had to call a different UHaul place for them to transfer me to receive help and the correct instructions. I will now only rent a truck from the Chippewa location, not the Beaver Falls or Monaca location.

Gennifer Dusold 
Rating:
5.0

Customer did not leave a comment.

Bradly Jones 
Rating:
5.0

Customer did not leave a comment.

Joshua Ginther  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Gray 
Rating:
3.0

Customer did not leave a comment.

Richard Vardzel 
Rating:
5.0

Customer did not leave a comment.

Robert Douglass 
Rating:
1.0

Tried to charge for mud on tire and a receipt from a previous customer. Def charged for gas when I have photos of the gas at pickup and drop off.

kevin taylor 
Rating:
5.0

Charge you whenever they want to sometimes they will charge u 2 times in the same month and charge u after you move out 💩💩

James Easton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara little  |  Overall Experience 
Rating:
5.0

poorly maintained and protected from rodents. I was very disappointed in finding a lot of my stuff damaged by rodents. you would think a storage place of this size and caliber would have regular treatments to keep this from happening. also, id expect the place would have been better protected from moisture damage several very expensive stereo pieces were damaged by moisture.I found this out a couple of weeks after moving out so I doubt I can even put in a claim. shame I trusted this place for 5 years to keep my stuff safe.

JEFFERY MARCUSSEN  |  Overall Experience 
Rating:
1.0

Asked for 6X12 trailer and was given 5X9 trailer. Total waste of time and fuel. Very disappointed.

GREG VOORHEES 
Rating:
2.0

Customer did not leave a comment.

RONALD GOLDBACH 
Rating:
5.0

Customer did not leave a comment.

ANN BENDER  |  Overall Experience 
Rating:
5.0

Desk attendant was great. Don’t care for my experience with Uhaul, though.

Mollie Miller 
Rating:
5.0

The back of the truck had to be swept out of things including USED MASKS! Also in the front cab, candy(skittles) had to be swept out! Otherwise it was a very nice easy experience and the person I dealt with in the office was very friendly and helpful. I would certainly use them again!

MARY URSIDA 
Rating:
4.0

Customer did not leave a comment.

Bailey Fenton 
Rating:
5.0

Thanks Mike

KELLY HALAJA 
Rating:
2.0

Only place that had the trailer I needed.

DeAnna Harris 
Rating:
5.0

It was a very nice smooth transaction.

Sharon Bible 
Rating:
5.0

Customer did not leave a comment.

MAREN WEAVER 
Rating:
5.0

Nothing.

Robert Casey 
Rating:
2.0

Money is hard and I feel that I was taking advantage of but if I have to rent from them again I have to really really think about it

Kimberly Alexander 
Rating:
3.0

Customer did not leave a comment.

David Ebersole 
Rating:
5.0

Customer did not leave a comment.

CHARLES DAVIS 
Rating:
5.0

Refund the money I was overcharged quicker. I returned the uhaul on the 6th of July and you can’t give me “ my money”” back till the 14th is bullshit!!!!!!!!

Chris Schoeder 
Rating:
3.0

Area was not set up well to drop off a trailer

Allen Sprague 
Rating:
5.0

Customer did not leave a comment.

Charles Miller 
Rating:
5.0

Everything at The Vault was wonderful. Friendly staff very helpful and efficient. Thank you

Jessica Clark 
Rating:
5.0

Nothing service was excellent employee was even double tasking!

Tom Tomasic 
Rating:
2.0

Customer did not leave a comment.

Monique Clark 
Rating:
5.0

Customer did not leave a comment.

Lisa Gumpf 
Rating:
2.0

Truck was dirty when picked up. Truck returned in better shape then picked up. Still charged $25 cleaning fee. Absolutely ridiculous.

Linda Lentz 
Rating:
5.0

Customer did not leave a comment.

joseph roach 
Rating:
5.0

Customer did not leave a comment.

Renee Speaker 
Rating:
3.0

On a prior trailer rental at a different place, the U-Haul Rep personally attached the trailer and worked with me to confirm all lights were operational. At this facility, while the agent was very friendly, I was directed to drive to the back of the lot and hook it up myself. I was lucky that I knew what I was doing, could properly attach it and test the light functions. I was surprised that this facility allowed/required customers to attach trailers themselves and based on my previous experience, wonder if that's against U-Haul policy.

Ron Taimuty Loomis 
Rating:
5.0

had trouble locating vehicle I needed. called chippewa office, they didn't have one, called another location and they were out of vehicles. had to call monaca pa phone number they located the vehicle at the beaver falls Vault office. would make it easier if Chippewa office had that information right away. Nothing against the Chippewa office because they did me a great favor on my previous rental. I showed up as they were walking out the door, went back in to rent me a truck. forever grateful for that and thats why I called them first.

joseph gillespie 
Rating:
3.0

Make sure the lights are working properly on the unit before renting it out.

Gregg Kotila 
Rating:
2.0

Customer did not leave a comment.

Kayla Hoffman 
Rating:
5.0

Service was superior! I would highly recommend this branch of UHaul!

Jane Bovalino 
Rating:
5.0

Customer did not leave a comment.

Tamara Keck 
Rating:
4.0

The staff was friendly and helpful. The location is secure.

Mark Alberti  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Amanda Weaver 
Rating:
5.0

Customer did not leave a comment.

jim smith 
Rating:
5.0

The lady who I spoke to on the phone and who checked me out was super nice and accommodating.

Milissa Sampson 
Rating:
5.0

Excellent in every way. We're extremely pleased with The Vault!!! in PA.

Terri Bixby 
Rating:
3.0

Customer did not leave a comment.

David Bednar 
Rating:
5.0

All the staff was helpful and pleasant ! If your in need of a place to store your belongings got to The Vault.

Corey Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stella Ndifor 
Rating:
5.0

Very pleasant. Should have a larger sign on how to get thru gate. Otherwise awesome transaction

Brian Hughes 
Rating:
5.0

Staff was excellent! Both competent and professional.

vicki morgan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randall Fabyanic 
Rating:
5.0

Travis, was very helpful !!!

Corey Bell 
Rating:
5.0

great service

Matt Malekovic 
Rating:
2.0

Storage was good. I had the unit for one whole week but had to pay a whole month. And it’s been 2 months since I cleaned it out and still have not received my deposit return.

Randall Smith  |  Overall Experience 
Rating:
3.0

Not my original pick-up location but were very courteous and accommodating.

LeAnne Rogowski 
Rating:
5.0

The people that work there were very nice and helpful

LEROY DAVIS 
Rating:
5.0

From the first day of my storage experience until I moved out, I was completely satisfied with the staff and facility. I will definitely recommend their services.

DONNA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Kendrew 
Rating:
4.0

Convenient location and very accommodating staff

MAREN WEAVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEROY DAVIS 
Rating:
4.0

Very nice lady checked me out to get the van.

justin schwartzbauer 
Rating:
1.0

Its confusing on how to enter, the inside looks run down. I returned the truck with the amount of gas they gave it to me with and I was still charged for 5.5 gallons. Seriously??? HORRIBLE representation for Uhaul. Once you are through the gate it looks like more of a junk yard that a rental place

tammi hughes 
Rating:
3.0

It would be more convenient or accessible if there was a swipe card rather than having to put in a number code. To exit the premises is not clear as to what needs to be pushed to exit.

Martha Zamora  |  Overall Experience 
Rating:
5.0

No problems. The Vault storage met all of my needs.

GEORGINA BEATTY  |  Overall Experience 
Rating:
4.0

The power outlets on the truck did not work. This made it difficult to power my GPS device.

Robert Durbin 
Rating:
4.0

From the outside appearance, this facility doesn't present itself very well, however, the people are very professional and helpful.

DOUGLAS MCGILVRAY 
Rating:
5.0

The lady who let me in was very nice. : )

CJ SZELESTEY 
Rating:
5.0

Customer did not leave a comment.

michaella braun 
Rating:
5.0

Customer did not leave a comment.

PATRICIA BUCCELLI 
Rating:
5.0

Thank y’all, very kind people at this location!

bobbi wiltshire 
Rating:
1.0

Charged for 87 miles when we only drove it for 33. Called them and they would do nothing. Will never rent from that location again.

tawnna chancey 
Rating:
1.0

Customer did not leave a comment.

Troy Belcastro 
Rating:
3.0

Customer did not leave a comment.

Joe Hesske 
Rating:
5.0

Customer did not leave a comment.

Scott Evans 
Rating:
1.0

I booked online and the location changed without my knowledge , i had to take uber for 40 dollars to new location , i went to it no one was there i had to call a number so the door can open and people wbo works doesnt rly know what are they doin! I got charged twice and i called and understood why is the difference abd i asked how to pay she said on the phone that it will be taken from my card when i put money in it and i did but they didnt take the oayment and charged me late fee !

Begad Elbanoby 
Rating:
5.0

Betsey was so kind and patient and incredibly helpful! She made the experience

Megan Kirik 
Rating:
1.0

i went in to wait and one of the managers was cursing with the young girl at the office i will never ever let anyone go there for rentals nor service at all

Raeann Duron 
Rating:
3.0

Inform clients of extra fees for cleaning before rental. And to notify them that the rental contract is needed during drop-off. Fix the system so clients are not waiting around for their rental and rental contract for almost 45 minutes. Better truck maintenance for mileage.

chris aguilar 
Rating:
3.0

Customer did not leave a comment.

Tiffany Lowe 
Rating:
5.0

Customer did not leave a comment.

Joseph Fritz 
Rating:
4.0

Very helpful

James Hitch 
Rating:
5.0

Well done as always

James Hitch 
Rating:
4.0

Furnish a dolly-I had my own but if I didn't I would think U-Haul would furnish it.

Rating:
3.0

I had a late drop off so I did not interact with anyone.

Samuel Duguid 
Rating:
5.0

Called to cancel reservations because of changed moving plans and they were extremely pleasant and appreciative that I called in. No trouble whatsoever, and I’ve seen the facilities- fantastic!

Privacy Request  |  First Impressions 
Rating:
2.0

facility didn’t have tow bars for sale even tho I requested in advance, wasted 2 hrs driving around looking for a tow bar, trailer leaked and water damaged packed curtains, BAD experience, Budget or Penske next time ??

Craig Mimegar 
Rating:
5.0

Customer did not leave a comment.

Sue Weatherly 
Rating:
3.0

Customer did not leave a comment.

Ron Bryan 
Rating:
3.0

I had to wait longer than it should have taken, as the person that helped me with picking up my reservation hadn't done it before. The office I was in to do the paperwork for the rental was musty smelling and didn't smell to good, and I coudn't wait to get out of there!

Peter Schlegel 
Rating:
3.0

Excellent service. When I booked on the U Haul web site they were forcing me to return to a UHaul way out of my way. I picked drop off anywhere and dropped off at this site. Which was 5 minutes from my move. The rep was very helpful and took care of everything . Message to UHaul corporate: work with customers- do not make them drop off rentals at places most convenient for U Haul!

Jim Matta 
Rating:
5.0

Customer did not leave a comment.

BRYAN LESLIE 
Rating:
5.0

Customer did not leave a comment.

chris reilly 
Rating:
3.0

Customer did not leave a comment.

janet mitchell 
Rating:
3.0

Customer did not leave a comment.

Ada Icenhour 
Rating:
4.0

Customer did not leave a comment.

David Arsevich 
Rating:
4.0

Customer did not leave a comment.

DONALD GREEN 
Rating:
3.0

Customer did not leave a comment.

Eric McLeland 
Rating:
5.0

Very friendly staff. Quick and easy service. Clean and orderly facility.

Privacy Request  |  First Impressions 
Rating:
4.0

The man that helped us with the storage unit was very helpful and flexible. I am thankful that there are now representatives that are stationed at the vault.

Privacy Request  |  First Impressions 
Rating:
1.0

Displeased and concerned, I have attempted to discuss it on here but the 200 character limit doesn`t allow me to. Please contact me via my email address if you wish to discuss further. Thank you.

Privacy Request  |  First Impressions 
Rating:
5.0

Everything went as expected.

Rex Alger 
Rating:
1.0

I was supposed to pick up at 8am at a different location. Uhaul changed my pick up to vault storage which doesn't open until 10am. I stood in front of this location for 1 hour until their employee decided to show up for work that day. After which the truck was not ready to go, I had to clean all the snow off and I had to hook up the trailer. Anytime I've ever picked up a U-Haul, the truck was hooked up to the trailer and ready to go. I was supposed to start my long day of moving at 8:30am but because of U-Haul and The Vault Storage's major screw up, I didn't get started until almost 12:00. Worst experience ever. Will not be using U-Haul or this storage location ever again and will make sure everyone else knows never to use these companies.

William Irvin 
Rating:
5.0

They were very helpful and bent over backwards to help me and accommodate me. I will recommend them to anyone who needs to rent a vehicle or trailer that I know.

jeff burke 
Rating:
5.0

Customer did not leave a comment.

DARLENE turner 
Rating:
5.0

Customer did not leave a comment.

Matthew Miller 
Rating:
5.0

I would never recommend uhaul to anyone. I reserved a truck weeks in advance only to show up to the first location which was not open on time. After nearly an hour of waiting the truck did not start. 30 minutes later they found another truck 25 miles away and through several tolls. Not only did I have to drive past my moving location and back with the truck and incur those tolls. My other vehicle had to incur these costs and gas. This caused my move to be delayed 3 hours with paid workers having nothing to do. Uhaul issues a $75 credit which does not nearly reimburse me for my added costs and time. That is a joke. I am moving again in 1 month and will not even consider uhaul for this.

Eric Eller 
Rating:
4.0

Customer did not leave a comment.

Judith Barton 
Rating:
5.0

Customer did not leave a comment.

michael gillingham 
Rating:
1.0

We never rented the space, we could not get ahold of the owners of the facility, they would not return calls. Worst experience ever. Horrible, horrible, horrible.

Privacy Request  |  First Impressions 
Rating:
1.0

arrangement with Lydia 5/26 to pick up key on 5/27 at office in Beaver.went there and office was closed. moving was that day, another storage had to be found. thank you for refunding my fee

Privacy Request  |  First Impressions 
Rating:
4.0

Nice clean unit and they got me then size that I needed. The dolls and carts were great to have to transport items from my vehicle to the unit as well

Privacy Request  |  First Impressions 
Rating:
1.0

Disaster- no office at location. Remote office impossible to find. Phone support rude at best. Remote office closed Took call to owner to get into facility. Temp gate code didn`t work

Privacy Request  |  First Impressions 
Rating:
4.0

Made the process easy and the office manager was very helpful and did a great job!

Privacy Request  |  First Impressions 
Rating:
5.0

I had to make arrangements by phone from Kentucky, and the staff was very friendly and helpful

JEFF CLARKE  |  First Impressions 
Rating:
5.0

the only reason this location was excellent was because of the manager Vicki !!!.....u haul company put me through hell & this amazing manager Vicki was so very good with me with all the crap uhaul put me through & I request a transcript of everything that we had to deal with on march 21 2016 including phone conversations with uhaul company & request being reimbursed......

gloria morgano 
Rating:
1.0

Office no longer at this location. No one to assist with attaching and unattaching of trailer. Worst experience I have ever had with a u-haul rental.

Jay Molnar 
Rating:
2.0

Picked up in Beaver Falls,Pa. Returned to the Ellwood City, Pa location.Get ur story straight U-Haul! I was TOLD it was Ok! I don't like being threatened...with a lawsuit if I didn't return it. It was overall a negative experience. Had appt 4 pick-up at 10am. Computer problems...No receipt. Trailor still attached. Left after 1105. And then a message the next day. I'm tired of being nice! I will never get a U-Haul again. Cost me time and money!!

carol spaulding 
Rating:
5.0

Customer did not leave a comment.

john bixter 
Rating:
1.0

Customer did not leave a comment.

Meredith Andersen 
Rating:
3.0

Customer did not leave a comment.

joesph moore 
Rating:
5.0

Neil was a pleasure to work with ! He was very professional and polite when I talked on the phone to him from Chicago, I have worked for United Airlines for 30 yrs and I know how important the customer service experience is .. my hat is off to Neil in Beaver Falls, Pa. Uhaul Company has a strong customer/employee relationship with this young man !

ralph duffy 
Rating:
1.0

Check in lady was rude to my agent. When a receipt was requested she stated she had emailed it. My agent said he was required to have a receipt your clerk walked out on him stating "too bad she had to go",,,very rude.

MARK DODD 
Rating:
2.0

They were not aware of reservation but I wound up moving the next week so it was not a problem. They advised the the web would reserve a storage unit but not necissary the one that I would want.

Privacy Request  |  First Impressions 
Rating:
5.0

The customer service is excellent. Best Uhaul customer service I`ve ever experienced by far!

Privacy Request  |  First Impressions 
Rating:
3.0

I tried calling to confirm the size of my storage unit and the reservation but nobody called me back.

Privacy Request  |  First Impressions 
Rating:
3.0

web phone number to this address is incorrect.

Privacy Request  |  First Impressions 
Rating:
1.0

we got a storage for a 3 bedroom but didn`t seem quite big enough.

Privacy Request  |  First Impressions 
Rating:
5.0

Thanks for your great service!

Privacy Request  |  First Impressions 
Rating:
3.0

Nice place

Privacy Request  |  First Impressions 
Rating:
3.0

Move-in was easy. Carts were provided to move furniture and other items. Had no trouble moving in.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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