Customer Reviews for The Trading Post
(U-Haul Neighborhood Dealer)

Rating:

5.0

Friendly staff

Rating:

1.0

This whole process was a complete disaster. App didn’t work. Instructions were not clear. Truck check engine light was on when I turned on the truck. Truck was dirty. Key lock keep making it difficult to crank the truck back up. I will never use U-Haul again.

Rating:

3.0

the staff is not friendly working with customer

Rating:

3.0

My initial phone representative was very polite BUT my reservation wasn't at the location that I originally booked it for and the lack of availability should've been explained during my initial phone call. The location that ended up handling my reservation was ok, though the encounter was a bit awkward.

Rating:

5.0

I was treated like a customer deserves from start to finish. That’s how it should be!! 10 out of 10!!

Rating:

5.0

Thanks for being so helpful.

Rating:

5.0

Property is small. Expansion would be much better. Very professional worker, pleasant attitude. I rode by the building the first time. IF You GPS you will find it. Thank you f9r your service. I would use the service again.

Rating:

2.0

I was given the wrong truck so I had difficulty doing the after hours drop off. She said it had 3/4 tank, but it was 1/4. The check engine light was on - think it is impacting the fuel economy. Someone stuck a bud in the air vent - the vehicle smelled of pot.

Rating:

3.0

The truck was on empty when I picked it up.

Rating:

1.0

The rental from 2205 Hope Mills Road was absolutely horrendous! The rental office displayed the vehicle. Hence the reason for the low mileage. When I discovered this issue, I immediately returned the vehicle. I filled the rental with “More Fuel” than I drove off the lot. The cargo area of the UHaul was riddled with COCKROACHS!!! Yes COCKROACHES!! Fortunately I saw them prior to loading my dress military uniforms and suits. U-Haul, you guys are a “BILLION” dollar organization. And as we all know, “Perception Means Everything”!

Rating:

3.0

The truck was in need of some repairs. The bay door was hard to open and close. It was easy to drive although it ran a bit rough. It did the job we needed it to do.

Rating:

1.0

The truck was extremely dirty, the check engine light was on, and the key to the ignition hardly worked. This truck was terrible on gas and poorly maintained. Trying to check this truck out using the 24/7 feature was a nightmare. NEVER AGAIN!!!!

Rating:

3.0

This is a hole in the wall shop that also has a couple trucks. But she did inform me she was shocked that I was given the truck with no fuel.

Rating:

4.0

The truck was dirty and missing the dolly we reserved for rental. However, the lady in the office provided us with one.

Rating:

4.0

Have more appliance dolly (with straps) available. Thanks!

Rating:

1.0

The lady was rude and her attitude very nasty. I do not appreciate how I was treated or talked to.

Rating:

1.0

Worst experience ever. We were having issues adding another authorized driver and entered the building to receive help. The lady ignored us for a minute or so and then was really nasty. What do you want or what do you expect me to do was her response to our questions. If we had not been on a tight deadline, we would have canceled the rental. The guy who owns the building intervened and came outside with the answer, he also commented how he has to do that often due to her poor attitude/customer service. She also stated to did not know anything about UHaul, but the guy said she was the UHaul representative. We were never greeted or helped by her, this may be an affordable service offered but customer should never be treated this way.

Rating:

1.0

I was overcharged because the facility was closed when I returned the equipment and the online return was unable to see my phone. I contacted UHaul to remedy this but apparently it didn't work either.

Rating:

3.0

I was told that I could pickup the truck at 2:00 pm. When we got to the place their was a note on the door that said, "out to lunch." My husband and I didn't get the truck until around 3:00 pm. That put us behind with a late start to get back to Gastonia.

Rating:

4.0

The truck had an exhaust leak that I had to have fixed. The passenger side mirror was loose and would not stay adjusted. The knobs for heat and ac were stuck had to use pliers to get them to move also all the tires were low on air anywhere from 10-40 lbs low. I was not very happy with this truck rental.

Rating:

5.0

Very professional

Rating:

3.0

They should park the trailers differently to make it easier to get in and of their establishment.

Rating:

3.0

The trailer had no functioning parking/running lights. Was not noticed until I was pulled over by a NC state trooper. Brake lights worked.

Rating:

5.0

have equipment available

Rating:

3.0

Have all equipment, a customer would rather have the needed equipment than a discount.

Rating:

2.0

Employee was cold and unwelcoming

Rating:

3.0

No one answered the phone the several times I tried to call for directions. We arrived a few minutes early and had to stand outside during a storm as we waited to see if someone would arrive at our pick up time. She did. We then had to drive to a different location to pick up the car tow. Again, in a storm. Very inconvenient.

Rating:

4.0

again small parking lot not much room to park traile

Rating:

3.0

Get a bigger space for the bigger trucks

Rating:

2.0

Rude customer service person. Place smelled like an ashtray that was never cleaned. Needed to wash hands as soon as I left. Office dirty and dusty.

Rating:

3.0

AC did not work in the truck. The truck also did not have a loading ramp which I was not aware of.

Rating:

1.0

The lady/dealer was very rude in person and on the phone. She made the experience very uncomfortable.

Rating:

5.0

Nothing. Everything was smooth and easy.

Rating:

5.0

give the dealer more inventory

Rating:

3.0

Make it easier online to drop off. Website too long wait times. The place was organized in their parking lot.

Rating:

5.0

I just didn’t get the dolly or furniture pads I paid for and would like refund for those if possible…

Rating:

1.0

While their sign said open, their doors were locked. There was a dog barking at the door the whole time.

Rating:

1.0

The mobile app does not work. The representative told me that everyone was having problems. This was a terrible experience.

Rating:

3.0

Customer service was great.

Rating:

2.0

I was called and asked to return equipment that i no longer had i ordered online and a representive called me the day of return and said i didnt return the dolly. I did not order or ask for a dolly and nor was there one in the truck i picked this truck up afterhours with a online reservation at a location that was like a third party and was closed at the time and i did not need a dolly for my move. Also the app is terrible at doing these types of reservations it doesnt work well.

Rating:

5.0

N/A

Rating:

3.0

Met expectations

Rating:

1.0

Egged customer service clear instructions as to what the contract includes the accurate dates, i was almost accused of theft due to me thinking my dates were changed.

Rating:

4.0

The only thing I can say is yes your truck decks are lower than the rest BUT if you have a short ramp than it deletes the lower deck, wish the ramp was a little longer so it wasn’t a little steep loading and unloading other than that everything was ok

Rating:

5.0

I was not pleased with the overall experience!! I was switched 2 times because my original reservation was changed by you. The proprietor at the location I rented from stated that this is an ongoing incident because your company is making money by sending renters to further locations to rack up mileage usage. I will not be using your company anymore!

Rating:

5.0

Keep her with inventory!!

Rating:

3.0

We ordeeed a dolly and there was no dolly. The truck has not been cleaned.

Rating:

4.0

The UHaul truck I rented on 9/25/2021 did not start. It sat at the location all day. I called in for help to get the truck started or replacement and after 50 mins on hold I hung up. Along with calling I did an online request for help and it was almost an hour before I was contacted. seem like forever. I have rented a U-Haul several times this month but this has been a horrible experience. I am thankful I never pulled the truck from the location.

Rating:

1.0

Online check in did not work so I waited for the shop to open. She opened up an hour late so I waited for 2 hours to pick up the truck which should have been a 15-20 min process at max.

Rating:

3.0

Staff member barely talked to me and made it seem like I was an inconvenience.

Rating:

5.0

Clean out cobwebs, spiders and dirt from inside

Rating:

4.0

The rep was nice professional and accommodating

Rating:

3.0

Truck still had debris in the back of it from the previous renter, gate was open when I drove off with the unit. There were no moving blankets in the bag in the back and the hand dolly had no security seal, just glad I didn’t get charged for them. Took photos of condition of rear inside once I got home to document the condition so I wouldn’t be charged for the missing blankets or the missing security seal on the hand truck.

Rating:

5.0

Good

Rating:

5.0

N/A