Customer Reviews for The Storage Shed
(U-Haul Neighborhood Dealer)

613 reviews

3711 N Baltimore St   Kirksville, MO 63501
(N Of City Limits)

(660) 627-4127

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 8/31/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(660) 627-4127

3711 N Baltimore St
Kirksville, MO 63501
(N Of City Limits)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 8/31/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Malcolm K. 
Rating:
5.0

Customer did not leave a comment.

marsha Y. 
Rating:
3.0

Trailer was caked in thick mud. Had to go to car wash before I could load it. Brake system was leaking and sprayed oil on back of the van. Loud thunk sound when stopping.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Malcolm K. 
Rating:
5.0

No comment

NZOBE B. 
Rating:
5.0

The receptionist, I think her name is Briana, she was excellent. Very customer friendly and professional!

Rayna S. 
Rating:
5.0

Your mobile check in and out stinks! Took forever and a long time. I'll make sure next time I use your product that everything will be during working hours. Seriously your mobile check in and out was painful. Luckily you have a call in service to help

Russell P. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Malcolm K. 
Rating:
4.0

Customer did not leave a comment.

Gerald C. 
Rating:
3.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

STEVE D. 
Rating:
3.0

All good

BRIAN I. 
Rating:
5.0

Customer did not leave a comment.

Russell K. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Tiimothy W. 
Rating:
5.0

Customer did not leave a comment.

Tiimothy W. 
Rating:
4.0

Having the truck ready before the appointment time starts would be super helpful! I was late for my drop-off time due to having to wait for the truck to be ready.

Kara L. 
Rating:
4.0

Customer did not leave a comment.

Hannah W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Dylan C. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Gina L. 
Rating:
3.0

Customer did not leave a comment.

Shelby M. 
Rating:
5.0

All great

SARA F. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
4.0

Customer did not leave a comment.

Charles I. 
Rating:
5.0

Pretty simple and convenience and that is the best part of doing business these days! Thanks

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Gilbert G. 
Rating:
3.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Very freindly people and very helpful!

Craig P. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Great service!!

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

LaDonna W. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
4.0

Customer did not leave a comment.

Eric J. 
Rating:
3.0

When I picked up the truck, in my eyes the truck should've been full not empty. I have to guess how much fuel I'm going to use for the job instead of just filling back up when completed. Seems like a lot better system than having the trucks empty. The truck was supposed to have a quarter of a tank in it but it did not. I took pictures to prove it. I picked up the truck expecting to be at my work area in X amount of time but now I had to stop and put gas in the truck that put me behind. Just my thoughts but I think you'll be a lot better off having everybody fill the trucks up full and bringing them back full that way I only put in what I use. Instead of leaving my gas in the truck for the next guy and not receiving compensation for it.

chris F. 
Rating:
5.0

Very stress free process at a time I didn't need stress. Thank you

Sheila H. 
Rating:
5.0

Customer did not leave a comment.

Gib G. 
Rating:
5.0

We appreciate having access to this type of equipment. It saved us trips and lifting. Too bad the trailers don't fave pull out ramps that would be awesome

Mari M. 
Rating:
5.0

Customer did not leave a comment.

jeff B. 
Rating:
3.0

Customer did not leave a comment.

Chris W. 
Rating:
4.0

Customer did not leave a comment.

Beth R. 
Rating:
5.0

Everything was fine. I ended up wiping down the interior of the truck because there was sticky stuff on the dash and console that I didn't notice when I did my online check-out. It would be nice if truck was wired for USB port instead of old-style aux "line in" but I did enjoy being able to listen to my book as I drove. Staff at this location is friendly and knowledgeable.

DeAnna R. 
Rating:
5.0

The guys were great. Only snag was that trailer lights were not working even though the unit had been recently serviced by Uhaul representative. The guys from Storage Shed jumped right in and got repairs done so I could get on road. Great service!

Bill G. 
Rating:
5.0

The extra $10 for the appliance dolly was well worth the price!

David N. 
Rating:
4.0

After making a reservation for a trailer, I shouldn't have been expected to drive 90 miles to pick it up. My local dealer should have procured the trailer in advance.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

JiHyuk S. 
Rating:
5.0

Very helpful and accommodating

MATTHEW C. 
Rating:
5.0

Quick easy drop off.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Rick T. 
Rating:
3.0

Customer did not leave a comment.

Stacey S. 
Rating:
4.0

Customer did not leave a comment.

RANDALL S. 
Rating:
4.0

My rental had a short in the speed alarm. It would come on at 40mph and stay on full blast. No help on Sundays. I called the UHaul emergency line-waited on phone for 90 min- Only recording. Tried web site- Could not get info to submit. The speed alarm became intermittent after about 200 miles into my trip. I drove 1200 miles with the alarm on most of the trip. My average speed was 60mph on Int 20 with 75 mph speed limit. Hard trip with ear plugs. The rental location would have never known about the short in the speed alarm unless driven over 40mph.

Tim T. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

Wade G. 
Rating:
5.0

Customer did not leave a comment.

Wade G. 
Rating:
3.0

I did not give the location low scores because I am not dissatisfied due to anything regarding them. I reserved a 20ft truck earlier this week and received a call, while driving to pick it up, that it wasn't available. We were told there may not be one available for us. We were appreciative that one became available a few hours later. However, it was much smaller and it was at a location without a person available to check us out. The process of self-checkout was difficult and long.

Logan M. 
Rating:
5.0

Customer did not leave a comment.

Clifford P. 
Rating:
5.0

Customer did not leave a comment.

RIck H. 
Rating:
2.0

I rented the 26ft truck for 2 days. The process to book a uhaul should not be this difficult. It took 15 minutes to set up an account just so I could get the keys to the truck using their share app. Then after you do get the truck, it's 79 cents per mile which is really expensive since I've already paid $40 per day just to have this massive truck in my possession. If that's not bad enough, you have to take pictures of every aspect of the truck once you're done and hope that someone doesn't see something they think you should be charged for since you're at their mercy. I am a huge fan of uhaul trailers but I will never rent a uhaul truck again.

Nathan F. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

It good

JULIE D. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND KEITH F. 
Rating:
4.0

I had he U-Haul Center in Coralville, Iowa put on a brand new hitch recently for my trip to Florida. The hitch installler seemed a bit flippant but I hoped for the best. But when I went to pick up the trailer, the lights didn't work. The people in Kirksville were sweet and nice enough to let me have the trailer. U-Halul needs to get my hitch and the electrical wiring right I paid $484.00 for the installation, thanks, Glen Korica

Glen K. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

NEAL C. 
Rating:
5.0

Customer did not leave a comment.

ALLISON F. 
Rating:
5.0

Process of dropping-off after hours worked great....personnel on phone with drop-off instructions was very nice and helpful.

LYNDOL G. 
Rating:
4.0

Customer did not leave a comment.

DANIEL V. 
Rating:
3.0

Friendly customer service. Lot well maintained. Clear signage.

Sadia B. 
Rating:
5.0

My experience was a disaster-on my end- We had multiple delays with the closing of my house last minute.... for a month... so I had to change my reservation with UHaul multiple times... The customer service representatives were always friendly and respectful and helpful... Pick up was very easy, and the employees were very helpful.

Lucas B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

I had an issue with the bill that was quickly resolved. I appreciate that!. The overall process could not have been any easier.

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL C. 
Rating:
3.0

The uhaul corporate rep randomly kept changing my reservation time, and was a complete and utter moron on Twitter, and on the phone. Please fire her!

CARL C. 
Rating:
1.0

I was very disappointed while trying to schedule...needed for 2 days, told I could have it for one day and I would possibly have to pick it up 45 miles from Kirksville and I would have to pay mileage. Really? you can't get trucks to Kirksville because you have no drivers so I get to pay you mileage to bring it to Kirksville..you're saving expenses on employees and charging mileage to a customer. They did get a truck to Kirksville but told me I could only have it one day (Friday), I also needed it Thursday but they told me I couldn't have it...so I get a call Thursday afternoon asking me why I haven't picked up the truck. I explained I was told I couldn't have it until Friday. In a nutshell your company made an already hectic move and piled on. I expected more from UHaul.

carol K. 
Rating:
5.0

Bruce rocks❣️ excellent service❣️

REVITRA G. 
Rating:
5.0

Customer did not leave a comment.

Terry V. 
Rating:
5.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

No improvements recommended...The Storage Shed provided great customer service!

Lance R. 
Rating:
3.0

Facility small. Staff was incredibly nice and very accommodating!!

Ronald R. 
Rating:
3.0

Had a problem with my unit, one taillight (leftside) did not illuminate the right taillight was partially illuminated and worked intermittently. All of the other lights did work L/R signals, brakelight, and hazard lights. However the MOST important lights needed for my overnight 950 mile road trip was TAILLIGHTS.

JEFFREY G. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
3.0

After a 3 hr drive we arrived at 12:30 to a sign on the door that they close from noon to 1 every day. I don't recall being made aware or seeing that on the rental info. The only issue with the trailer was that the door track was so rusted and dirty it was difficult to open and close, and it stuck about 3/4 open. The woman who helped me inside the shop was pleasant and helpful. The guy who helped hook up the trailer did alright. But they have signage up limiting 1 guest at a time in the office, and requiring a mask, but 3 employees in the office area with me at one point and none of them wearing a mask.

Reid K. 
Rating:
5.0

No problem. That is the best thing to be able to say.

larry D. 
Rating:
5.0

The guys were great to help with hooking and unhooking trailer. Very organized lot and interested in the process.

JEANIE S. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top