Customer Reviews for The Smog Company
(U-Haul Neighborhood Dealer)

265 reviews

25919 S Western Av   Lomita, CA 90717

(310) 997-2371

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(310) 997-2371

25919 S Western Av
Lomita, CA 90717

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
No photos available
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employee that helped me was very helpful and I needed to be helped quickly and although he had his hands full he not only told me hed be with me soon he was I had a good experience thanks!!!

kevin C. 
Rating:
5.0

Customer did not leave a comment.

mark A. 
Rating:
4.0

This location had a truck available after our reservation at West Coast Storage in San Pedro was not honored. The Smog Company was helpful, prompt, and worked with us to make it right after the original reserved location left us high and dry. The truck was clean and worked well. We will definitely contact this location first for our future needs.

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Deanna C. 
Rating:
5.0

Customer did not leave a comment.

Gabriela M. 
Rating:
5.0

Very good customer service friendly and quick!

Kara F. 
Rating:
4.0

Drivers side door would not shut properly.

desiree F. 
Rating:
5.0

Customer did not leave a comment.

Louis T. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Sebastian P. 
Rating:
5.0

Customer did not leave a comment.

Jose G P. 
Rating:
5.0

George a great guy

WON L. 
Rating:
5.0

Customer did not leave a comment.

warren S. 
Rating:
1.0

Take a picture of your starting and ending miles with your phone. Have that ready. They want to use a link on your phone upon arrival, a reference name and phone number, but not explain why. Know that the goal of this place is not timeliness, friendliness or customer service. Plan to get shouted at if you don't give one word or short answers. They are not interested in you or listening. Go here is you want to be treated like dirt and reminded how busy they are, when you're early, have a reservation and are paying to be there. They have apparently forgotten customers are WHY they are busy. I tried to tell the customer service person that I wasn't happy about how I was being spoken to upon pick up or drop off. I got told that I was a nice person and reasonable. I got an apology and then I got more explanations justifying the poor personal treatment. Never again. I love recommending service places and people. Sorry, but I just can't this time. The cargo truck was fine. I put in extra gas and there was no credit for it and they didn't even check. I got overcharged. He had no idea my starting mileage and made up a number. He threw in a $7 hand truck for free. Maybe he felt bad for the yelling at me? I don't know. I flat out asked if his treatment of me was because I was a woman? He said No. I don't believe him. My friend with me was a man and other male customers were not treated with the same level of rudeness. Dude, I was a paying customer, with a reservation. There was NO excuse. None. For how I was spoken down to, yelled at, scoffed at and mismanaged. Do better. I knew you were busy. I was, too. Here is a hint: I wasn't renting a cargo van for a day at the beach. Figure it out. Do better. Thanks.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Tina A. 
Rating:
5.0

Great customer service. Will be back

MATT J. 
Rating:
5.0

Customer did not leave a comment.

Natalie L. 
Rating:
5.0

Customer did not leave a comment.

dong K. 
Rating:
5.0

Convenient service!

Cynthia C. 
Rating:
5.0

Very professional and helpful. 5 Stars!

Ramiro S. 
Rating:
5.0

Customer did not leave a comment.

Kazutaka N. 
Rating:
5.0

Customer did not leave a comment.

Angelica H. 
Rating:
5.0

Well customer service is super very have organized business . No negative issue recorded at the location.

Afam Prince A. 
Rating:
3.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
4.0

Customer did not leave a comment.

Yingka C. 
Rating:
5.0

I've already recommended a few friends to smog company for u-haul rental as well as smog check, the guy that runs the Smog Company (George) is awesome, very helpful and knowledgeable of his work...I have nothing negative to say about about the entire experience.

GERI J. 
Rating:
5.0

Customer did not leave a comment.

Leonid K. 
Rating:
5.0

Very helpful ,sure I'm using it again in the future

Lorna T. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

George the manager there Was excellent I'd recommend them to anybody

ken A. 
Rating:
4.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Process was easy and not time consuming

Alexa P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Excellent for my real estate moves !

Diane P. 
Rating:
5.0

Very friendly

JEAN C. 
Rating:
1.0

The lady at the front was very unprofessional. She asked us to go to the another location to pick up the truck without any explanation. Her attitude and words were very rude. Other than that, truck and the uhaul services were excellent. It is the problem of the employee at the location.

Jinnam L. 
Rating:
5.0

The process was painless, professional and quick!

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Emelinda G. 
Rating:
5.0

Awesome owner awesome equipment new. Pretty happy from them

Samiulhaq H. 
Rating:
5.0

Customer did not leave a comment.

Miranda V. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
3.0

Customer did not leave a comment.

Sylvia G. 
Rating:
5.0

Customer did not leave a comment.

Claudia R. 
Rating:
5.0

Service was fast and worry free.

monique T. 
Rating:
5.0

I can't thank them enough. We thought we had enough time and the people at the Smog Company were very understanding. Thank you again!!

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Wendy V. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
1.0

I'm very disappointed with U-haul. I had a reservation for 10am and didn't receive the truck tell after 12 due to the location not open. Then I go all the way across to another location and they didn't have any. So then I'm sent back to the original location. Complete run around.

MORGAN C. 
Rating:
5.0

Great service.

Rodney L. 
Rating:
4.0

Customer did not leave a comment.

Cheyenne R. 
Rating:
5.0

Customer did not leave a comment.

Tommy M. 
Rating:
5.0

Excellent service

XAVIER D. 
Rating:
5.0

Customer did not leave a comment.

Lauren Y. 
Rating:
5.0

Customer did not leave a comment.

Tahirah R. 
Rating:
5.0

Very smooth and great experience. Excellent customer service. Highly recommended.

Kara F. 
Rating:
5.0

Great friendly service. Best place to rent a UHaul.

BRIAN C. 
Rating:
5.0

The customer service at this location was EXCELLENT. Professional, courteous, and accommodating. Thank you. I will be going to this location again.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Isabel M. 
Rating:
5.0

Customer did not leave a comment.

Bridget L. 
Rating:
5.0

Good friendly service A++ will book again from this location.

Robert R. 
Rating:
5.0

Easiest and best U-Hual experience I've ever had!

Leslie M. 
Rating:
4.0

Give a heads up that the parking is actually behind the facility on a residential street, just so they aren't circling looking for it the way I was! That's the only reason I'm not rating this Excellent. The people were above par, the location and ease of dropping of the truck? Not so much, so a head's up would be appreciated. :)

Jennifer R. 
Rating:
3.0

Very nice person helped me with the drop off.

Mario C. 
Rating:
5.0

Great service super clean van I will rent from them again

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Naren S. 
Rating:
5.0

Customer did not leave a comment.

Lori R. 
Rating:
5.0

Customer did not leave a comment.

MANUEL G. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
1.0

Had to chase down the first 10 x 10 truck show up and Noone is their to help me, showed up to the second one and only one person helping out and not attending me because he was working with his personal clients

luis R. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA C. 
Rating:
3.0

They were busy and didn't help me so much. I didn't take photos of mileage nor gasoline indicator nor truck. We asked nearest location but very previous evening we were told we would need to pickup another location

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

Donte D. 
Rating:
5.0

Customer did not leave a comment.

Khishigsuren N. 
Rating:
4.0

Very good service here

BRENT B. 
Rating:
2.0

The man that was there was extremely rude didn't give me any information on the truck didn't follow any normal procedures that happened at other u haul. My boyfriend had to come and ask questions because he treated me so badly not giving any information. He didn't tell me the truck was on empty. So many issues. I will NEVER use this neighborhood U haul again.

Teresia F. 
Rating:
5.0

Customer did not leave a comment.

Ivan A. 
Rating:
3.0

Charge me appropriately? I went over the fixed milage and had to pay $20 but they wouldn't charge me? Or my payment wasn't being accepted. and when I called to try to make the payment (approximately a week later) customer service told me they couldn't do anything about it because there was no invoice until a few days later. Finally when I received an invoice to pay the outstanding fee, maybe 10 days after my rental, I paid it immediately to avoid any late fees. and a few days after, uhaul collection emailed me claiming I will owe $50.. adding the $30 late fee even though I already paid... I blame myself for renting a uhaul from somewhere other than an official uhaul rental location..

Angie V. 
Rating:
5.0

Nice person.

vanessa K. 
Rating:
4.0

Customer did not leave a comment.

Juan H. 
Rating:
5.0

Customer did not leave a comment.

Jody L. 
Rating:
5.0

It was amazing

Alec M. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Customer did not leave a comment.

Judy P. 
Rating:
5.0

Customer did not leave a comment.

Rod L. 
Rating:
5.0

George was wonderful to me. Professional yet warm and personable. I would recommend this location to everyone and will always return here in the future ... and get a smog check, too! Thanks, George.

terri S. 
Rating:
3.0

It would be nice to have a ramp on the truck or at least warn you it dies not have one.

Alicia D. 
Rating:
3.0

Didn't have a Dolly available had to drive elsewhere to get one. He was nice enough to get me 5 mile credit since I had to drive somewhere to get it. Overall because of that the guy was nice and polite. If you need an appliance dolly don't Come here go elsewhere.

Carolina G. 
Rating:
5.0

Customer did not leave a comment.

Judy R. 
Rating:
4.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Rof L. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Great service. Nice people.

RODNEY L. 
Rating:
5.0

Good service

RICHARD A. 
Rating:
4.0

easy in and out. Nice guy, no crowds.

BRIAN C. 
Rating:
5.0

Overall a super efficient and satisfying process!

Dominic G. 
Rating:
5.0

Customer did not leave a comment.

EMRE O. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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