Very friendly staff
Dustin D
Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are really helpful.
Anthony JYour electronic check in process is awful. It takes much longer and requires more steps than in person check in. Honestly it was a waste of time. I was charged for gas despite returning the vehicle with more gas than I received it with. I have emailed twice now to have this issue addressed, and have so far not received any feedback. My complaints are 100% not with the location, the folks working that location were incredibly nice and helpful. My complaints are with Uhaul the company, your check in process (electronic, not in person, again the staff at this location were great) and being charged for gas despite returning the vehicle with more fuel than I received it with.
Sean DThe service was efficient, courteous, and friendly. The staff is helpful and knowledgeable. An excellent experience.
Ronald KVehicles have some existing damages but they work for what you need them to. Good service at the desk
Juan IIt was wonderful, easy to drive, and friendly staff.
lisa gI always recommend Uhaul, thank you for your service. Appreciate the customer service from the staff when book the truck snd when return.
Kelera UGreat friendly service
JOYCE DSuch nice people
lorien bThanks
jose sAndrew was outstanding and very friendly! I was very happy with my experience!
Brittany SGreat experience. Nothing to improve
Nancy Dstaff was friendly and helpful
Lindsey MThis location does not alow for after hour returns, which was not disclosed on the website. and I only became aware of it when I was at the counter. However, my main concern was my erroneous assumption that all trucks came with an EZ Load Ramp, which the 10 foot truck does not have. THAT INFORMATION SHOULD BE NOTED CLEARLY; ( as in: The ten foot truck does not have a ramp). You rely on the customer to deduce that there is no ramp because it is not noted in the description. Because of that I had to make a second trip from my storage unit to my home to build a ramp out of 2"x12''s in order to load the very heavy stove.!! That cost me more time and milage fees. I didn't appreciate your lack of vital information!!
Gary EThe truck was filthy, with a sticky floor and there was litter in the truck. The tools on display in the customer room looked like they hadn't been cleaned before they were put back on the floor, and it had been a very long time since the van I rented had been cleaned. Really bad business. I don't rate companies w/ stars or anything like that because I think it's a scam and the vendor has no recourse when he receives a poor review. Just suffice it to say that I will never rent from your store again and (obviously) cannot recommend you to anyone.
ROBERT HAt the rental office, please get the computer website to ALLOW 2 partial payments to be received for the whole huge total when paying the bill. Such as PARTIALS on 2 different credit cards! Or, part of the bill with cash and the rest on a credit card. This is a MUST!
aleta sAll good, thank you very much.
ROBERT CI was happy with the gentleman that helped while picking up the truck. The truck was filthy inside and out.
Jason DMy rental was ready as soon as I got there and upon my return, it was a quick and easy process.
Maureen FCustomer service excellent!
CHELSEA LTruck was in a accident when I picked up and they made me take this unsafe truck because they said they didn’t have any other truck but, another U-Haul facility down the road with many safe trucks!
BARBARA BThank you for kindness and service. Much appreciated.
Beranadeta GThank you for your friendly and attentive service and for the extra help to stay late for my return on Monday after 5:00. Best Regards
Charles DThe van had water gushing out the cab, I was ask to follow directions on the link that was attached to the text for the return of the vehicle, but the store does not have after hrs. Drop off availability!.
Anachack BCan you not charge the customer for cdw coverage if we don’t want it.
Carlos COnline offered hourly rentals but then I realized most common is a daily rental. Daily rental way better for me. Why was the daily rental offer not as obvious online?
nixie lThank you for great customer service
Kathy PNeeding to rent equipment usually means stress, but not at The Rental Place, in Santa Rosa. It is always a pleasure to do hassle free business there with professional courteous staff . They also have things to rent for parties like cotton candy makers, tables, and helium in addition to boxes and moving eqpt. Fidel is a genuine straight-shooter, wish I dealt with more individuals of his nature. Bless Up!
Katie RThe reservation stie said that this could be a virtual pick up site - but I wasn't informed until last minute that it wasn't. So I wasn't able to pick up the truck early and return it late as planned as they closed at 5pm on Saturday! As a result, I wasn't able to return the truck until Monday morning and they charged an additional day! Uhaul should not allow customers to make a reservation like this if the site is not able to accommodate.
Eric EAlthough U-Haul rentals is not their primary business, the team was friendly, helpful and the entire experience went smoothly.
Bruce EThe gentleman that was working yesterday was very friendly and has great customer service skills.
Jorge PEverything went well and the customer service was great.
daniel mFuck Uhaul
Emma SThe staff was friendly and helpful!
Gabriella EI was initially charged based on an estimate of the mileage i would drive. I drove less than this distance, and the amount wasn’t adjusted. So I was overcharged. I emailed the rental center and they didn’t not respond to my email.
Samuel COvercharged on gas
cary cProvide a list of capable drivers and helpers and facilitate access to such help for remote clients
aaron gGood experience and I would not only recommend I'll probably get from there again as it was a temp move to store for a few months until I buy elsewhere.
Grant FVery easy transaction
Dale VGreat service, easy and convenient.
Teresa HFidel was fantastic and I would rent from the W. College location again. But, the truck had over 100,000 miles on it, didn't start once - finally did - and it should be retired. I would not rent from the Sebastopol location - totally unorganized, double booked and unhelpful.
Jennifer HScanning my drivers license was new to me. The staff did a good job of explaining it and walking me through it.
Eric sExcellent customer service
Greg MThe gentleman who works behind the counter is awesome very polite, well-informed, etc. etc.
Odette FSuper easy to drop off my rental / check out!
Francis TGreat customer service
Aaron BLousy experience never use u haul again or recommend u have caused me so much stress.
River SNo place to park the 20 ft uhaul without blocking an entrance or trailer. I chose to block the trailer instead of the entrance/exit.
Jesus CGood customer service
MARK GVery clean and nice
RACHEL DThere was no wiper fluid in the truck, and the windshield was a little dusty so I couldn’t wipe it down. Though it wasn’t a big deal.
Clint FGreat easy place to rent
JENNIFER WGreat customer service and affordable!
AKANISI NMaybe a free coffee or something like some banks or car dealerships
Juan JGood truck, easy and fast check in and check out. Many thanks!
Mark M