Customer Reviews for Watts Bar Bait & Tackle
(U-Haul Neighborhood Dealer)

Rating:

3.0

Convenient

Rating:

1.0

Won’t rent again from uhaul, the drop off location was horrible and extremely unprofessional! Then took over 3days to get the truck checked in. After many phone calls it was finally resolved, not what I wanted to be doing during a move.

Rating:

1.0

See above! Not professional ☹️

Rating:

1.0

First off I did not rent this unit. Secondly the person running g the location didn't bother to get the real persons name and information because, and I quote, "well I typed in a phone number and the information just popped up so I just took a driverlicense number and a cash payment for the vehicle." Third the phone number I had when I was 18 the address I haven't lived at in 2 years and my madien name was used but haven't been a roberts in the last 3 years. I am highly disappointed in not only the person running the business but also Uhaul for not training their people to collect the information of people renting equipment. I would have been held responsible for damages to something I didn't have. And considering I was well over 50miles from the town it was rented from at the time of rental I was clocked into work. This is not only missuse of personal information but borderline ID theft. I have since filed a police report with local law inforcement and will be seeking council for pressing charges for undue stress of the situation.

Rating:

2.0

Had to wonder around and find someone living at the site to go get the guy that worked there. He was sleeping and it was noon.

Rating:

1.0

Can't get a hold of anyone for help.

Rating:

1.0

Super unprofessional and I was sent to the old location first that was shut down, then this place there was only a young boy to take the keys

Rating:

1.0

This is the second time we have dealt with this location, the first time they didn’t record the trailer being returned and the second time they overcharged us by 8.00 for insurance that we specifically declined. We won’t deal with them again!

Rating:

2.0

Vendor didn't have the dollies that customer reserved. Vendor tried to defraud customer by charging three times the actual mileage driven. ALWAYS take a picture of the odometer BEFORE you leave the lot, and AFTER you return the vehicle. I will probably win the appeal, but why the hassle?

Rating:

3.0

This is a rural location, serving primarily as a bait store, as the name implies, so this place is not expected to be top notch appearance. The actual uhaul check in guy wasn't there when I dropped off, but I did drop off a day early ( is there a refund for that ? Lol). But he has always been honest and true to getting checked in. I ha e used this location more than once and will continue to do so, if needed.

Rating:

1.0

This was my fist experience with uHaul. It was a nightmare. The guy gave me the wrong truck. The equipment number on the contract was not the same as the equipment number on the truck key. He also did not explain anything to me. I tried to return the truck online on the return date and i was unable to due to the incorrect information. The return process was horrible due to this pick up.

Rating:

2.0

I was supposed to pick up at a different location, but received notification a day prior that I would have to pick up at this location which is out of the way. This location did not have any moving blankets which I had requested.

Rating:

5.0

The owner was great, very helpful, and went out of his way to accomodate me

Rating:

4.0

Quick and helpful. Very easy return. Even helped me lift the hitch off the ball.

Rating:

5.0

Rent from them with some frequency. Never a problem getting what I need.

Rating:

1.0

No one seem to know what was going on - Man tried to take order over phone while working a football after 20 min and he still couldn't get my email I had to ask of another way to do this - Had to call someone else that grilled me on why I was calling and why the other guy couldn't take the order - took around 40 mins to secure vehicle

Rating:

1.0

The place was dirty, the man had me call some one about my rental reservation, said he didn't know and didn't want to know how to rent the uhauls. He was dirty looking smoking a cigarette in my face, also said he didn't know and didn't want to know how to issue fishing liscenses, no I did not ask about a fishing liscense. Handed me a dirty cracked cell phone to call the guy about the Uhaul rental. The truck had 1/2 cup coffee in holder, dirt, empty cigarette pack, and chips crushed in floor of truck. Back of truck full of dirt and waded up blankets. The man said 19.95 plus .69 cents a mile and gas hand at or greater when bring back. Yet I was charged 14.99 for insurance and $51 for gas, I shot a pic when picked up and when brought back had same amount gas and I should not have been charged for something I I did not use nor was told about. Talk with man again and he said I would be refunded, called three times in all, the last time he said his manager was taking care of it, still have not got my refund. I rented at 24 hour bait shop on 92 in Jefferson City Tenn.

Rating:

4.0

Smooth transaction.

Rating:

5.0

The rental was easy and the owner was friendly. I can not see anything that could be improved upon.

Rating:

2.0

Workplace looked very shabby. Got strong impression owner takes shortcuts on things related to his business. I didn't feel comfortable dropping off with no receipt given. When u asked he said he would text receipt, but I never received. Took pictures of dropped off item next to witness and owner. Renter's should not have to do this.

Rating:

1.0

Terrible experience again. Went to drop off during hours and nobody was available. Won’t use your company again.

Rating:

1.0

Equipment was available much later than promised, which messed up our move schedule. Charges were higher than expected and not clearly explained. Also, wrong drop-off destination was entered (100 miles away) which created a major headache for returning the vehicle.

Rating:

1.0

They were almost 6 hours late getting to the store to give me the U-Haul. Blankets were rat torn. Smelly dirty. I only received 6 instead of the 12.

Rating:

5.0

Awesome service

Rating:

5.0

very friendly, courteous and helpful. Easy to get in and out. Such nice people.

Rating:

5.0

Absolutely nothing the truck and the service was 5 star excellent. Not only will I recommend to friends I will also be returning here anytime I need a rental truck or trailer.

Rating:

5.0

This was not our scheduled drop off location, but the scheduled one in Strawberry Plains, TN was unwilling to accept the truck. This man at the Jefferson City location was friendly and happy to help.

Rating:

4.0

He's always helpful. We rent and/or return to him frequently.

Rating:

4.0

Very helpful staff- suggested a discount for returning to a specific location, I am not sure if I received the discount or not but the truck and dollies we rented were nice.

Rating:

5.0

The drop of location is the best. Dealt with this particular location 3 times dropping off equipment and every time was met with excellent service. Wouldn't change a thing. Thank you.

Rating:

5.0

Owner is extremely friendly and knowledgeable. I definitely recommend this UHAUL location for any kind of moving needs.

Rating:

2.0

I asked for a receipt acknowledging no new damage. I was told I would receive a receipt later (next day or so emailed). Biggest concern was the acceptance of a large amount of liability without the proper inspection before and after my use of equipment. If I ever use Uhaul again, this will be a concern.

Rating:

4.0

No issues. Quick and easy.

Rating:

2.0

This Uhaul location was located in a bait and kayak rental shop beside Cherokee lake. We had rented Kayaks from them earlier in the day and while in the lake had lost the key to our car. The boys that worked there were nice enough to let us use their phone, but due to it being a sunday evening, no taxi's or ubers were available to come out to the lake. The owner of the store said "I'll give you a ride home" . Great! We are in a small community and people help each other. I followed him inside and instead of him giving us a ride he proceeded to fill out paperwork for a Uhaul. At this point, fine...I'll rent one just to get home. He said the charge was going to be $77 but since I didn't have my card with me (locked in the car) he was going to put a "deposit" of $100 in the system just so he could have the info in, but when I come back, it will be $77. We came back early the next morning. I go to pay and he says it's $99.98. I didn't argue. I just paid. it was an exhausting experience and I truly believe that he took advantage of me and the situation. I paid $100 to rent a uhaul round trip 44 miles and put more than the gas I used back in it. I wouldn't recommend.

Rating:

2.0

Didn’t have what I ordered there and they weren’t very informative on instructions

Rating:

5.0

did not have the right dolly for me. I had to use a appliance dolly for a box dolly witch in return made the move harder. Other than the dolly this is a great place with very helpful people.

Rating:

4.0

Dropped off truck after hours so didn't deal with any personnel but I've dealt with them before and they were great. Location could use some visual improvements but certainly better than pick up location.

Rating:

5.0

There was no problem with the pick-up location. They've always been helpful. I just don't like Ford trucks! Even the steering wheel isn't comfortable, and the truck needed to have the tires balanced. Otherwise, it did fine.

Rating:

5.0

Location being open on a Sunday, was convenient.

Rating:

5.0

The Customer Serviceman was polite, respectful and efficient. Working with him was a very pleasant experience.

Rating:

5.0

First time using your company Would definitely would use again ??

Rating:

5.0

Great check in. Dropped off 3 different trucks and each time the Uhaul rep came out as I drove onto the lot. Friendly, courteous service. Quick drop off. After looking over the trucks each time that was it. No hassles, no delays. I highly recommend this location.

Rating:

5.0

very helpful and pleasant to deal with, will us for future rentals

Rating:

5.0

A quick disconnect. Was on the lot less than 5 minutes.

Rating:

5.0

Staff very accommodating and knowledgeable.

Rating:

3.0

Staff had no idea what they were doing and could not answer most of our questions. The pick up process was very difficult and took way too long. They were very friendly though. Brake lights on tow dolly flickered a lot, weren’t fully lit, looked like they were going to go out.

Rating:

3.0

Location is out of the way. Folks were very friendly and helpful. Has nothing to do with this location, but the hidden charges tacked on by uhaul are ridiculous. Ended up costing me $90 to rent a truck for 4 hours.

Rating:

5.0

maintenance was needed on the truck it had diff pulling hills and gaining speed engine light came on as we were taking it back, did call store the next am and they assured me that they would take care of the problem

Rating:

4.0

He knew I was coming,a nd walked out immediately as I drove up. I wasn't on the lot more than about 3 minutes before the trailer was parked and unhitched.

Rating:

5.0

Excellent service.

Rating:

5.0

Great place to do business.

Rating:

5.0

This was an Excellent location. Juden was very accommodating & Helpful in so many ways with Loacal recommendations, Directions, etc. Great guy! And they are by the TVA Dam-the location is hosting the next Bass Tournament Fishing Contest!