Customer Reviews for The Mail Box Store
(U-Haul Neighborhood Dealer)

198 reviews

333 W Bethalto Dr   Bethalto, IL 62010

(618) 377-2907

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 377-2907

333 W Bethalto Dr
Bethalto, IL 62010

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dayna Naden 
Rating:
5.0

Excellent customer service. Very good experience.

Frank Jones 
Rating:
5.0

Customer did not leave a comment.

billie armstrong 
Rating:
3.0

Signs for how to do 24/7

Zachary Summers 
Rating:
5.0

Customer did not leave a comment.

Forrest Needs 
Rating:
5.0

Customer did not leave a comment.

Katie Thompson 
Rating:
3.0

Just wish the lady behind the counter was a little bit more nicer but she was the only one that was working and she was busy with other people.

Christina Sulze 
Rating:
5.0

Customer did not leave a comment.

Bud Grasso 
Rating:
5.0

Nothing, it was great / easy

Rocco ameduri 
Rating:
5.0

Customer did not leave a comment.

Patricia Grothaus 
Rating:
5.0

Customer did not leave a comment.

Gary Hyde 
Rating:
4.0

No smoking in truck and had damage on it.

Susan Woelfel 
Rating:
4.0

I wish this location had the transit vans

Zachery Howard 
Rating:
4.0

Comments I would say that everything was fair. Wish you werent charged a dollar for every mile you drive and just be able to rent the uhale for the day. I understand why you guys charge the miles and also i almost filled up the tank even though i need to get it passed 3/4 a little bit. Other then that great place and helped me with what i needed to get done with that day that i could.

Zachery Howard 
Rating:
5.0

Customer did not leave a comment.

Stephen Erslon 
Rating:
5.0

Customer did not leave a comment.

Craig Carnes 
Rating:
5.0

Didn't realize I needed to check in before getting there, could have easily been a mistake on my end though. Overall everything was easy and clean and very straight forward

Jacob Trojahn 
Rating:
5.0

Everything went great and was very easy.

William Sloan 
Rating:
5.0

Customer did not leave a comment.

Steve Wetherington 
Rating:
5.0

Customer did not leave a comment.

Frank Price 
Rating:
5.0

Customer did not leave a comment.

Shari Nelson 
Rating:
3.0

Didn’t haul Dollie’s

james barnett 
Rating:
4.0

Super friendly.

Zach Stratton 
Rating:
3.0

Complained that I would not back the shit trailer up into a stop . When you try to back it up it wants to wander the wrong way so parked it out of the way of costumers. And he put on the Jack stand and removed

Ruth Yates 
Rating:
1.0

Sticky, dirty truck, with trash and dog food all over the floor left behind. Gas was completely empty. I left the truck with $60 worth of gas and got charged a fuel fee initially. Never got a call about my bill when I requested one. Never use uhaul again.

Jaclyn Page 
Rating:
4.0

Customer did not leave a comment.

Candis Wilson 
Rating:
4.0

Customer did not leave a comment.

Annette Barlow 
Rating:
5.0

The employee who helped me was very helpful and very nice. The truck ran great and I’d recommend this store to anyone.

Connie Becerra 
Rating:
5.0

Customer did not leave a comment.

diana sloan 
Rating:
4.0

The pick up facility was nice, but limited.

Todd Gutschow 
Rating:
5.0

Customer did not leave a comment.

Gary Hyde 
Rating:
5.0

Customer did not leave a comment.

Mark Muskett 
Rating:
3.0

Customer did not leave a comment.

Mary Maynard 
Rating:
5.0

Customer did not leave a comment.

William Sloan 
Rating:
2.0

The salesperson was very pleasant. His computer, credit card machine, and the link to check the X’d dents on the truck didn’t work. He said that’s ok. It’ll just approve it without you viewing it. So we took our own pictures. No one explained there was no refund on a one way. Uhaul is exactly it, no matter what service you use. You haul it and you figure it all out. No one explains anything to you.

Betty Tormino 
Rating:
5.0

It took about a minute to drop off. Very convenient.

elaine romine 
Rating:
5.0

Customer did not leave a comment.

Edward Womack 
Rating:
5.0

Customer did not leave a comment.

Ethan Bugg 
Rating:
5.0

It was great! Friendly service. Availability was perfect!

Ronnie Ansell 
Rating:
3.0

Customer did not leave a comment.

Geoffrey Allen 
Rating:
2.0

The truck smelled like smoke, charged me $70 dollars for 1/4 tank of gas they said 12 gallons.

Darrin Clark 
Rating:
5.0

Customer did not leave a comment.

Christina Sulze 
Rating:
5.0

Customer did not leave a comment.

LuAnn Locke 
Rating:
5.0

Customer did not leave a comment.

Edward Womack 
Rating:
5.0

Customer did not leave a comment.

Brianna Starck 
Rating:
5.0

Customer did not leave a comment.

EDWARD WOMACK 
Rating:
5.0

Nice people

Ronald Hurst 
Rating:
5.0

The tire on the original trailer I was issued had a flat tire and the other one they gave me had a slow leak. I thought someone had just let air out of them however that was not the case. I made a few extra stops just to check the tire pressures and completed the trip with no problem. I did let the return agent know of the tire issue. Other than that minor detail the equipment was perfect and the location and departing agent were very courteous and helpful. I will recommend this location and U-hall to anyone needing to rent equipment. Thank You.

Gene Geist 
Rating:
5.0

Fast service. Got in, rented truck, left. Came back, they did inspection left. Both times in under 15 mins

MISTY SOLIBEN 
Rating:
2.0

Number on trailer didn't match contract.....had to have it corrected...computer system wasn't working to check in trailer in on line....had to call and talk with customer service. Uhaul was totally at fault. Had nothing to do with Lane Co. Where we dropped off trailer.

MICHELLE MCFERRAN 
Rating:
5.0

Customer did not leave a comment.

Laura Harris 
Rating:
5.0

Customer did not leave a comment.

JAMES TUMULTY 
Rating:
5.0

Customer did not leave a comment.

DONALD LANIER 
Rating:
5.0

We had a hard time reaching customer service when our mobile pick up and drop off didn’t work. I was on hold for an hour. We weren’t happy about the time wasted. However, the truck was great and it made the move a lot easier.

Linette Pipkin 
Rating:
4.0

Customer did not leave a comment.

Michael Allen 
Rating:
1.0

The man in the phone was very rude and demanding

ROBERT SMITH 
Rating:
5.0

Customer did not leave a comment.

KARA GARROTT 
Rating:
5.0

Offer military discounts

DANIEL EDWARD TERPENING 
Rating:
5.0

Customer did not leave a comment.

ANDREW HYMAN 
Rating:
4.0

Customer did not leave a comment.

Robyn Brooks 
Rating:
4.0

Customer did not leave a comment.

Victoria Bugg 
Rating:
3.0

Customer did not leave a comment.

Gerald Conner 
Rating:
1.0

It took 30 minutes to check us out. Process took forever. Wasted valuable time for us to move out.

WILLIAM INGOLD 
Rating:
5.0

Customer did not leave a comment.

RANDY HOUSEMAN 
Rating:
4.0

I was frustrated bc I was messing the utility dolly I needed and there was no one to help me even when I called. I probably would not recommend doing after hours weekend pickup

Amanda Bagley 
Rating:
3.0

I was double charged by uhaul

Anthony Mull 
Rating:
5.0

Helpful

Lee Meadows 
Rating:
5.0

Customer did not leave a comment.

Dennis Vahle 
Rating:
5.0

Everything from start to finish was great.

harold talbott 
Rating:
5.0

Customer did not leave a comment.

ROBERT MC CLELLAN 
Rating:
5.0

Easy to drop off and leave the keys in the drop box.

jesse pulley 
Rating:
1.0

Not take advantage of good individuals of the time like this

ALEXANDER BELLOSO 
Rating:
5.0

Customer did not leave a comment.

DENNIS PAUL 
Rating:
5.0

Customer did not leave a comment.

Robert lemon 
Rating:
4.0

Customer did not leave a comment.

William Parris 
Rating:
4.0

Customer did not leave a comment.

Marcia Reis 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEMON 
Rating:
1.0

The truck dolly zip tie wasn't checked before we left by the sales associate..we didn't need a dolly ..so when we got back we got charged for it and for some insurance I never agreed or was even asked about..and she said they hold the money on your card until u return it..not true. They already charged me a base rate before I was even finished..I will never deal with them again ..I love uhaul been dealing with them for years but the outside places . that's a no no ..they don't no what they doing..a she didn't even check the miles before I left..I checked it ..but she checked when I came back..that made no since to me..I had to call the uhaul company itself to get this straighten out..she lied and said a he was calling them & when I did it was the first they heard of it and it was a hour later

SHAWANDA MCLEMORE 
Rating:
5.0

The service lady was wonderful, helpful, & professional.

Cindy Scully 
Rating:
5.0

Great online reservation process! Truck was ready to go, staff was very knowledgable. Great gas mileage, too!

LAURIE BARCUM 
Rating:
5.0

Customer did not leave a comment.

Clarence Bowers 
Rating:
2.0

I was not informed that returning my rental early or after hours that I would be charged for it. And no one seems to care that I was charged when the clerk admitted that she did not disclose that information. So no I would not recommend this location ever.

Keli Cagle 
Rating:
5.0

Customer did not leave a comment.

Wendy Martin 
Rating:
5.0

Customer did not leave a comment.

Beckie Frohock 
Rating:
5.0

Customer did not leave a comment.

Steven Mc Rae 
Rating:
5.0

Returning the truck was a pain in the rear. I completely understand if it was a night drop and no employees were available but I feel that when someone is present they could come look at the vehicle instead of all the madness. That said, I will go to budget or hertz next time only because of that.

jason rosen 
Rating:
3.0

Customer did not leave a comment.

Michael Tabor 
Rating:
4.0

Customer did not leave a comment.

gary stopka 
Rating:
5.0

Customer did not leave a comment.

wendy martin 
Rating:
5.0

Customer did not leave a comment.

John Lerner 
Rating:
5.0

Customer did not leave a comment.

Brian Combs 
Rating:
5.0

Customer did not leave a comment.

Daniel Gregor 
Rating:
4.0

Customer did not leave a comment.

Sarah Clotfelter 
Rating:
4.0

Customer did not leave a comment.

Mark Frields 
Rating:
5.0

Customer did not leave a comment.

Cynthia Scribner 
Rating:
4.0

Customer did not leave a comment.

Lamar Bell 
Rating:
3.0

The Mailbox Store was closed on the Saturday I went to pick up due to the snow per the posted notice on the door. I was scheduled to pick up my rental truck but was not called to reschedule or give an option at another location. The phone number to call would pick up but stated the person was not there. I called several times. The national 800 number I called helped me get into the lock box to retrieve the key so I could move my mother. There has been no contact from this store whether I was able to pick up the truck. I will NEVER use that location if I would ever decide to rent from U Haul. This location is not only Unprofessional but sucks at customer service. The U Haul app I had to use to get my rental also sucks as I had to upload the information that I had previously had given to the Mail Box Store. App not very easy to use as it asked me to load information twice.

david scheldt 
Rating:
5.0

Customer did not leave a comment.

Mike Mueller 
Rating:
1.0

Please my intial comments

gary wood west star 
Rating:
5.0

two women running the store if i was not able to unhook the trailer it would still be on my truck the ladies were very nice but no help with the unhooking

william wittkamp 
No reviews have been submitted for this location.

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