Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck and trailer were hooked up and ready to go when I arrived. Ron was courteous and helpful.
James E.
Rating:
4.0
Customer did not leave a comment.
Shirley I.
Rating:
5.0
Wether its going through the rental process or being assisted in picking up and dropping off equipment the services are Excellent. Great Staff and Services Every Time. That YOU can count on.
ROBERTO H.
Rating:
5.0
Extremely helpful and knowledgeable staff made the return a breeze!
Dana R.
Rating:
5.0
Customer did not leave a comment.
Douglas M.
Rating:
5.0
I cant think of anything. My mmove went smooth the truck drove good..
Sue K.
Rating:
5.0
Keep up the good work
Tamika M.
Rating:
4.0
Customer did not leave a comment.
Deborah B.
Rating:
5.0
Customer did not leave a comment.
Travis B.
Rating:
5.0
Customer did not leave a comment.
Joseph S.
Rating:
5.0
Customer did not leave a comment.
mark L.
Rating:
5.0
Staff was very nice.
Heather M.
Rating:
5.0
The owner was very pleasant. I will plan to rent again from him in the future!
Rodney R.
Rating:
5.0
Customer did not leave a comment.
Jason S.
Rating:
5.0
Customer did not leave a comment.
robert C.
Rating:
5.0
Offer later pick up/on-call pick up times.
benjamin B.
Rating:
5.0
Nothing, great experience
Richard H.
Rating:
5.0
Very informative, knowledgeable, good instructions, very friendly
dan H.
Rating:
5.0
Whole experience from order to pick-up was great.
Rick H.
Rating:
5.0
Helpful and courteous employees
PATRICIA S.
Rating:
5.0
Customer did not leave a comment.
Debbie W.
Rating:
4.0
Customer did not leave a comment.
Michael L.
Rating:
5.0
Customer did not leave a comment.
CHERYL B.
Rating:
5.0
The staff was friendly and made the process painless.
Aaron W.
Rating:
5.0
Great service !!
Jeffrey L.
Rating:
5.0
Customer did not leave a comment.
David K.
Rating:
3.0
Customer did not leave a comment.
Joel D.
Rating:
5.0
Customer did not leave a comment.
Troy B.
Rating:
5.0
The people are very friendly & helpful!
Brian R.
Rating:
5.0
They were very thorough. Very friendly. Very helpful. They communicated very well.
David K.
Rating:
5.0
Great service. Very friendly. Will be back!
Edward C.
Rating:
5.0
Customer did not leave a comment.
PHILIP B.
Rating:
5.0
Very helpful customer service and a great experience helping me move. Thank you!
Alauna J.
Rating:
5.0
The instructions for dropping off the vehicle after hours were unclear and cost me an unexpected $20.
Jennifer V.
Rating:
5.0
Customer did not leave a comment.
LaShanda M.
Rating:
5.0
Great location. Nice folks to deal with.
Patricia H.
Rating:
5.0
Customer did not leave a comment.
matt S.
Rating:
5.0
Customer did not leave a comment.
JEFFREY J.
Rating:
5.0
Jones Boys was excellent. Great customer service and equipment was well maintained.
However the 1st place you sent me the equipment was UN-serviceable and the service was poor. Ended up taking two hours to pick equipment up due to faulty equipment.
Over all poor experience.
robert L.
Rating:
4.0
I was greeted promptly, and the person who greeted me was very courteous and helpful.
NORMAN M.
Rating:
5.0
Customer did not leave a comment.
Michael F.
Rating:
5.0
Best place I have ever rented from.
Lindsey G.
Rating:
5.0
Customer did not leave a comment.
Judy M.
Rating:
5.0
Customer did not leave a comment.
Susan F.
Rating:
4.0
Customer did not leave a comment.
Melissa H.
Rating:
4.0
Customer did not leave a comment.
JEFFREY E.
Rating:
5.0
Customer did not leave a comment.
Shonda B.
Rating:
5.0
Customer did not leave a comment.
Tim C.
Rating:
5.0
The app went blank before I could get all the pictures in but I think the payment went through.
maria N.
Rating:
5.0
everyone in the office was very. helpful and nice
Hazel C.
Rating:
5.0
Customer did not leave a comment.
larry A.
Rating:
5.0
Customer did not leave a comment.
orville H.
Rating:
3.0
Have patience and be prepared more.
Tracy K.
Rating:
5.0
Customer did not leave a comment.
SCOTT G.
Rating:
5.0
Customer did not leave a comment.
Rodney D.
Rating:
5.0
Customer did not leave a comment.
Dominic H.
Rating:
5.0
The service was great and the people friendly. They provided the necessary information for safe travels.
Donnie O.
Rating:
5.0
Nothing. Great customer service at this location. Very friendly and a pleasure to do business with.
steve B.
Rating:
5.0
Customer did not leave a comment.
Gary V.
Rating:
5.0
Customer did not leave a comment.
Erik W.
Rating:
4.0
They had the TRLr I ask for. and Ron was very helpful thank you
jim M.
Rating:
5.0
The customer service was excellent and very helpful!
javon F.
Rating:
5.0
A+ all the way
Gary V.
Rating:
5.0
Customer did not leave a comment.
Brian S.
Rating:
5.0
Customer did not leave a comment.
LATOKA M.
Rating:
5.0
Customer did not leave a comment.
Joseph C.
Rating:
5.0
The most friendly people...ever! Thanks and if I need a U HAUL again, this is the place I will come.
John H.
Rating:
5.0
Nothing
Dawn W.
Rating:
5.0
Only thing that I personally think need improvement is to have seating available for waiting customers.
TRUDIE L.
Rating:
5.0
Customer did not leave a comment.
Ken H.
Rating:
5.0
Customer did not leave a comment.
James D.
Rating:
4.0
Customer did not leave a comment.
Jessica S.
Rating:
5.0
Customer did not leave a comment.
SHAWN E.
Rating:
5.0
Customer did not leave a comment.
brandon M.
Rating:
5.0
Customer did not leave a comment.
Kim C.
Rating:
5.0
The Jones Boys location was very helpful understanding how to properly use the 15' truck!
David S.
Rating:
5.0
Customer did not leave a comment.
Katie B.
Rating:
5.0
Customer did not leave a comment.
Brian V.
Rating:
5.0
Customer did not leave a comment.
Janet T.
Rating:
5.0
Loved being able to drop off and pick up at my own convenience!
Dajia L.
Rating:
5.0
I cannot stress how amazing Ron was at Jones Boys. I have a Camaro with a front splitter and it was not possible to pull the car off the hauler without destroying the front splitter. Ron took the front plates off where the tires rest and i was able to get my car off without damaging it. I am forever thankful to him for helping me with my car.
Daniel A.
Rating:
3.0
Customer did not leave a comment.
Dell J.
Rating:
5.0
Customer did not leave a comment.
LISA P.
Rating:
5.0
Customer did not leave a comment.
meraleigh R.
Rating:
5.0
Customer did not leave a comment.
Steve B.
Rating:
5.0
Customer did not leave a comment.
GEORGENA D.
Rating:
5.0
Always helpful and professional
Laurie R.
Rating:
5.0
Ron was amazing in helping us understand the use of the tow dolly and what to be careful about. I was completely at ease when we left the facility !
joann F.
Rating:
5.0
Customer did not leave a comment.
Sonja T.
Rating:
5.0
Customer did not leave a comment.
richard F.
Rating:
5.0
Everything went well, no improvement needed
morton F.
Rating:
5.0
Nothing!
Ronald F.
Rating:
3.0
Customer did not leave a comment.
Theodore P.
Rating:
5.0
Could you pay for it also?
James R.
Rating:
5.0
The employee that assisted me was very friendly, and did a great job getting me set up to roll. Trailer was in great condition. Return was super easy.