Customer Reviews for The Engine Shop
(U-Haul Neighborhood Dealer)

Rating:

5.0

No suggestions.

Rating:

5.0

Terry is great!

Rating:

2.0

It worked out fine but the location wasn't very clean or have a friendly feeling.

Rating:

5.0

Great service

Rating:

4.0

Sign with what info is required

Rating:

5.0

Helpful staff. Easy location. Would rent again from this location.

Rating:

3.0

I did not have furniture coverings as requested and still waiting to hear back as i still got charged

Rating:

1.0

I could never imagine that UHAUL could inflict so much pain and inconvenience on one customer. Two months ago my daughter scheduled a 26' truck from the east Madison location five minutes from her house. At 7:00 PM the night before the pickup, she got a text that we would have to pick up the truck in Waterloo 45 minutes away. She had labor scheduled for 8:00AM so we left at 6:00 AM to get the truck. Upon arrival to the run down and shady rental location, we find it closed until 10:00AM. My daughter gets on the phone with UHAUL to figure out how to check in online and open wood the lock box outside. That required one hour and four phone calls to get someone who actually knew how to get us in. She also rented eight dozen light blankets for wrapping furniture that were no where to be found. After delivering the truck, that had "5/8" of a tank of gas, to the house I headed to the east location for the blankets. They had the contract and said yes, we see the eight dozen blankets you reserved. After going in back to find one dozen I was told that I need to go to the west side location to pick them up. I made that trip and got back to the house. Not once during this debacle was there a sorry or apology from anyone. I have been a small business owner for decades offering the best service I could possibility give. This is absolutely unacceptable that this company put us through this disaster from start to finish. I don't like to be made to feel like UHAUL is doing us a favor for using them.

Rating:

5.0

As always, and I rent U-Haul at least once a month, the trucks are clean ready to do what you need them to do. The rental transaction is very easy and professional. The staff is friendly and helpful. I rent U-Haul in Madison, Janesville, Waterloo, the experience is always good. Even when they are busy !

Rating:

3.0

The gentleman who owned the shop was excellent but the phone service is horrid and you are unable to use the self pick up. I'd suggest next time having a guest connection to the shop wifi or getting rid of mobile pick up all together.

Rating:

3.0

When I made my reservation I requested a location close to my home, which there are at least three within 8 miles, but I was informed by a regional manager that I would have to drive at least 20 miles out of my way for the vehicle. When they charge for each mile this added over $40 to the bill. I was informed of this less than 20 hours before I was picking up the rental. When I picked up the rental I informed them that I would be returning early the next morning. I was not informed of an additional $20 charge for after hours drop.

Rating:

5.0

Return was an issue. Could not get internet to do return

Rating:

5.0

All worked for me, no problems or surprises.

Rating:

1.0

I spent over 2 hours on truck pick up day trying to just get the truck!! Talk about an unorganized sh!t show! I will NEVER rent from U-Haul again just based on this chaotic experience. Come on people, get it together!

Rating:

3.0

Better communication as to 24/7 access versus website's stated business hours starting at 9:00 a.m.

Rating:

5.0

The major problem I had is that the business hours at this location do not coincide with the hours I picked up and dropped off the vehicle. I had no ability to check out or check in on my phone. I don't know if it was because of bad reception or what, but to be able to check in and out from home instead of the location would have saved a lot of frustration. The U-Haul website needs some tweaking as it does not always allow changes without calling a representative, at least, in my experience.

Rating:

5.0

Excellent service

Rating:

5.0

I love renting from terry at this location. He always makes it so easy!

Rating:

3.0

I was supposed to get a dolly was not given one. Was charged for it.

Rating:

5.0

Was a good truck

Rating:

4.0

After reserving the truck I got the confirmation email as usual. I didn’t have any correspondence from Uhaul until 6pm the day we were moving. Telling me the pickup location had been moved 45 miles from the original pick up location. Not the sort of snag I hoped to run into the day before moving.

Rating:

5.0

This was an amazing experience. We were towing a this trailer when we hit a deer. My brand new car was ruined and I had to get a truck to continue on with my move. The owner of the engine shop was extremely kind and helpful and even helped us unload a vet pack trailer into the Uhaul truck. Very pleased with this service.

Rating:

5.0

?

Rating:

2.0

Uhaul itself is terrible with giving instructions to the places you pick up from for lock and drop!!!!!! The uhaul company delegated my reservations cause I was not there by 9:20 p.m. to pick up the truck as my son had to work late. That was the reason I request a 24/7 pick/drop due to not knowing how late he was going to work. I cant drive two vehicles myself if you have a brain in your head you would you would think gee how is that gonna work if she is driving up from Illinois!!!! Takes TWO DRIVERS USE YOUR BRAIN IF YOU HAVE ONE UHAUL SCHEDULERS!!!!!!!!!! I had to wait 2 1/2 hrs to pick up the uhaul from where I was told I was getting it at and then they had it assigned to another family so the truck I was originally getting I didnt get I got a different one all cause UHAUL SCREWED UP PLUS ADDED SAFE MOVE WHEN U TOLD THEM WHEN CONFIRMED MY RESERVATIONS I DIDN'T NEED IT THEY SRILL CHAEGED ME BEEN FIGHTING TO GET REIMBURST PLUS DISCOUNTS FOR HAVING TO WAIT AN ADDITIONAL 2 1/2 HRS TO GET THE TRUCK WHEN GOT TO LOCATION TO PICK UP AND ALL THE DETOURS WISCONSIN HAS GOINGING ON WITH EVERY ROAD BEING UNDER CONSTRUCTION.

Rating:

5.0

The man who ran his store was very friendly and helpful. We appreciate his assistance ans service!

Rating:

1.0

I reserved a trailer for a 10:00am but no one showed up at the location until after 10:30am and still needed another 15+ minutes to complete the check in. I was unable to make an 11am appointment. He did not complete the check in process when I returned the trailer so it was not showing as returned in my online account.. When I went back to check it in using the online process, the app wanted to charge me again. The U-haul web sites were useless on a Samsung tablet and my android phone. The uhaul.com site opens with all the drop down menus open making it impossible to navigate. The link that was sent to my email for this review form just generated an error message until I opened on a desktop PC. My overall experience with U-Haul has been very unpleasant.

Rating:

2.0

We had a trailer reserved several weeks in advance at a location near us. The evening before, we received a phone call telling us we would have to drive several miles to a different location for the trailer we reserved. When we picked it up, the U-Haul location was a dump, the trailer was dirty, and no accessories were available, We had to go buy a hitch. And when we asked if we could return it to a closer location, we were told no.

Rating:

5.0

He was very nice but opened up a half hour after my pick up time.

Rating:

3.0

Your customer service representatives that helped Terry were pushy to rerun my credit card after I told him not to. one of them cancelled my reservation after I had paid online which casued a two and a half hour delay for me to leave with the truck. I am requesting a refund of some type for that inconvenience .

Rating:

2.0

Went way out of my way for pick up. Didn't have enough moving blankets. Got charged for a dolly that they didn't provide.

Rating:

2.0

Have equipment in more locations. I had trouble finding a truck in a convenient location.

Rating:

5.0

Put a wheel on the tongue for easier hookup.

Rating:

4.0

Have the equipment at the location you guaranteed it to be at.

Rating:

4.0

Computer update

Rating:

5.0

Equipment drop off location was awesome but Uhaul corporate dispatch software needs a major overhaul.

Rating:

5.0

Excellent customer service. Pleasant and helpful, treated me like he had known me for years.

Rating:

4.0

Terry was very helpful and he went out of his way to call Uhaul and get the drop off location changed from Madison,Wisconsin to Waterloo,Wisconsin where I live.

Rating:

4.0

Great Service.

Rating:

3.0

I didn't actually interact with them - dropped it off on a day they were closed.

Rating:

5.0

Well I asked for a 10', but got a 17'! Which I got for the same price, but really had to spend more money on gas! So, not sure if that's my fault, but I did get what I needed to get done! We all look at saving where ever we can at any place we go too! All in all, it was O.K.!

Rating:

3.0

Waited a while for service.

Rating:

5.0

The truck worked well and pickup and return was very easy. Overall a good experience,

Rating:

3.0

This location was the 2nd place I went. The 1st place in Watertown, Wi nobody was there. After 3 calls and nearly an hour later my only option was to drive 20 miles in the opposite direction and pick up a comparable truck at this location in Waterloo, Wi. Also when I did call I was told my problem was a scheduling issue and the number I called couldn't help me. I'm not sure why my call couldn't just be transferred to the right person. I had to scramble around to find a pen and paper and write down a number and reservation number before I could connect with somebody that could help me. It cost me 2 hours of my day and I was only offered compensation after I asked if I could get a discount for my troubles. I got $50 and some free extra miles to cover the added distance I'd have to go. Also when I picked the truck up it only had 1/4 tank of gas. I was told to just return it with a quarter tank of gas. How are you supposed to know how much gas you will use to leave it with the proper amount? Shouldn't the truck be full and the renter fills it when returning? That would be much more simple.

Rating:

2.0

I reserved my Uhaul truck using the online reservation. The house I moved to was 1 mile away (in town move). I reserved the truck online for 4 days (total: about $180 plus mileage). I was contacted several days later by a Uhual employee who told me that I could have the truck but it would be $290. Over $100 higher than what I reserved it for!!! Bunch of crap. I live on the west side of Madison (there are 3-4 uhaul locations in madison) however somehow the truck on reserved online that was supposed to be located on the east side Uhaul, now for some reason was 30 miles outside Madison in a small town called Waterloo. So my wife had to drive me 30 miles out there and then drive 30 miles back to our house. So in the end, I ended up having to pay over 100 dollars more than the reservation paperwork stated and had to drive 60 miles to get the thing (and remind you I live IN Madison where there are several large Uhaul locations). I am basically furious over the entire process and will never ever use Uhaul trucks again. What a scam you guys run.

Rating:

5.0

its awesome, helpful with hooking up the trailer to the van

Rating:

2.0

This place has the worst hours. I got to the place a little after it had opened and no one was there. Also, the box to put the key was inside, but obviously the building was locked. I went back an hour later (using up gas, of course) and the guy was in the building next door and acted like I was supposed to know that. He was really nice, overall, though.

Rating:

5.0

Terry came in on the holiday to rent me the truck he got for me - last minute. The truck was not clean so the center the received it before Terry didn't do their part.

Rating:

1.0

it was not the location I had set up, it was 20 miles more from where I had first ordered the truck.

Rating:

3.0

I dropped the trailer off on sunday when they were closed. I have rented from this location before hence the comments about the other location I rented it from.

Rating:

3.0

The engine shop was closed so we did not go inside, just put receipt in drop box and left trailer next to another one.