Customer Reviews for Victorian Village Market
(U-Haul Neighborhood Dealer)

Rating:

5.0

I had a great experience. Customer service was excellent at the location. They were very nice and friendly and helpful. I had no problems with my billing. Everything was very clear and concise.

Rating:

1.0

I was charged for a significant amount of gas even though I returned the vehicle with more gas than I received it with

Rating:

2.0

Liquor store with bongs wasn't the most ideal place to pick up. They did not provide the dolly's I rented and I had to return to get them.

Rating:

3.0

People were nice but busy running their convenience store. Place felt a little sketchy but everything worked out fine.

Rating:

1.0

The owner/manager is incredibly dishonest and disorganized. I was overcharged for mileage by almost double. I was charged for 6 gallons of gas when I showed the employee before and after pictures of the tank filled at exactly 5/8th. If I ever need a truck again I will certainly not use this location and may not use uhaul unless I’m refunded the money they stole. I have a support ticket with reference 4666580.

Rating:

2.0

Took an incredibly long time to pick up the van when I had already done all the online check in procedures. They also did not give me any printed rental papers or printed receipt, So I did not know what I was being charged until the next day. Unprofessional.

Rating:

1.0

I reserved online for a 15' truck plus an orange dolly and the four-wheel furniture dolly. The furniture dolly was not provided because the staff said they just don't have any. When I made the reservation, it said all equipment was available at that location. The missing dolly resulted in my needing to pay for an extra hour of labor for my movers. This has left me extremely disappointed and to the point of anger that I had additional costs out of pocket due to this location's inability to get me the equipment I reserved and had confirmation for.

Rating:

3.0

Couldn't get the android app to work and had to get a friend with an iphone

Rating:

2.0

When I went to pick up, the truck was covered in several inches of snow. I went back inside to ask for a scraper since we were driving a rental and did not have one with us, and the attendant told us the last person took it and didn’t return it. I had to wait quite a while for it all to defrost. The lock to the door was also frozen and extremely difficult to unlock. It would have been nice if the truck we reserved in advance was actually prepared for us at pickup.

Rating:

1.0

They were very slow, really poor communication, over-charged for mileage by almost double.

Rating:

3.0

Just takes a long time to get the trucks after coming in, also a convenience store so a lot of people come in and out.

Rating:

5.0

Very convenient & easy.

Rating:

1.0

Van i was supposed to rent was a nice new van. When i went to do the inspection it had a very flat tire.

Rating:

3.0

Easy pick up and drop off of truck Very cost effective way to move

Rating:

1.0

I have been overcharged for the service. when I talked to the customer care, they told me that I will incur a total fee of ~41$ plus taxes (fare breakup: 19.95$ for the booking, 15$ for insurance, and 6.32$ for 8 mile drive). I see that I have been charged 30$ for insurance now, and additional 39.9$ as some MI charge. I completely filled the gas tank back to its original level. Not going to recommend UHaul to anyone.

Rating:

1.0

I was only supposed to be charged a total of $35, I didn’t go over the provided 40 miles and I returned it full of gas and you all charged me double what I was supposed to be charged. I’m thinking of filing a law suit for false advertisement to be honest.

Rating:

3.0

The store employee did not explain that I would get a text from U-Haul upon pickup to “checkin” and look over the vehicle. I got that text when I got to my destination and I could not complete it because I was not at the pickup location.

Rating:

3.0

This location was very convenient.

Rating:

2.0

Sketchy place. Not service friendly.

Rating:

4.0

Good customer service

Rating:

1.0

The truck had literally no gas in it. The first thing I had to do was go get gas. The passenger front corner at the top was busted and the inside was wet with water. The app didn’t work to allow me to pick the truck up without going in. The gas station is sketchy and stinks. The people working acted like they had no idea what was going on.

Rating:

3.0

Location was helpful when TRUCK SHARE did not work on my phone. The process is slow, jumpy and DOES NOT utilize the pre-registration info I took the time to enter when I booked the truck on-line. Don’t ask me twice for the same info!!!!

Rating:

3.0

Thought I could do the pickup on my phone but that did not work. Had to go inside the location for pick up and drop off. Would be fine if not expecting something else.

Rating:

1.0

Vehicle was unsafe to drive. Will be calling for refund. Mirror didn't work, tire pressure was low, they didn't have the equipment I needed that I reserved.

Rating:

3.0

Make sure the truck is not falling apart. We had issues with the tire pressure monitoring system, a loose side mirror, headlight dial missing. These cause serious safety issues. Does nobody check the trucks beforehand? Amazing that we didn’t get hurt or hurt somebody else.

Rating:

5.0

Great service

Rating:

5.0

I’m satisfied enough to say things are good enough as they are so no improvement is necessary

Rating:

2.0

Not able to activate mobile pick up. Sketchy area. Did not have furniture pads I requested

Rating:

1.0

I WAS CHARGED FOR TWO DOLLYS THAT WERE NOT AVAILABLE UPON MY ARRIVAL. I WAS CHARGED AND NOT REIMBURSED.

Rating:

5.0

the gentleman helping was accommodating and let me charge my phone since it died right before arriving so I could GPS to where I was going next

Rating:

3.0

I paid for furniture Dollie’s and blankets and received neither.

Rating:

4.0

There was no issue with the location of the pickup location, but my vehicle in particular was parked in a way that made it next to impossible to get out of the lot. I had to spend a good amount of time slowly maneuvering out, in order to not hit the anything that would damage the vehicle.

Rating:

3.0

Somebody in this location doesn't like people of color and need to step aside. Every other staff here are supper nice. Also there was an over charge on my card with no explanation

Rating:

2.0

I ordered a dolly with my reservation and when I arrived they had no dolly’s. When we received the truck, it had 30 miles of gas left in it. Poor customer service.

Rating:

1.0

I choose this location because it was a convenient drop off location. When I went into the store to turn in my keys, the clerk told me that I could not leave it there because there were too many vehicles there already and that I would have to call a phone number and gave me the address, which was about 15 minutes away. I was not pleased at all but I called anyway. The location was closed. I spoke to the clerk again. He gave me another phone number, I assumed a supervisor. This person told me that too many already left vehicles there who were not scheduled to drop off. I told him that I was scheduled to drop it off and I was fulfilling my contract and that it was not problem they took extra vehicles. I was very upset and he hung up on me. I again went to the clerk and told him that I was leaving the truck and it was not my problem. He told me that they were in the food mart business and not a uhaul business and was argumentative. I put my keys on the counter and left and told him this was bullshit. After a long day of moving and fulfilling my contract this is not the experience someone should have. I have rented from uhaul many times without issue and this experience will cause me to look to another company in the future. Is this the type of location that represents uhaul values?? It should not be in my opinion. The clerk was demanding - never asked if I would mind dropping off at another location, but instead demanded that I do something else and could not even tell me whether that would count towards extra mileage - he said I would need to talk to uhaul about that. This was the perfect example of the poorest customer service I have ever experienced in my life!!!

Rating:

1.0

When I arrived on Tuesday August 15th, they told me that my drop off location was changed. I called the traffic number provided and they communicated that I could drop off at the Victorian Village Market. I went back in and communicated the conversation that I had with traffic. They reluctantly took my key. On Thursday morning I received an invoice stating that I had returned the truck on Wednesday August 16th and got billed an extra day. I am currently working with customer service to get this resolved.

Rating:

3.0

Strange to drop off at a liquor store!

Rating:

4.0

Again, we turned in the truck a day early and wished we could’ve gotten some sort of refund for doing that. Otherwise good experience.

Rating:

1.0

There were no convenient parking spaces and staff at the convenient store made me wedge the uhaul in a difficult space. Also, I got billed an additional $118 for unknown reason

Rating:

2.0

Make your website more user friendly! 😡

Rating:

3.0

Not sure how to answer - location was ok for a standalone Uhaul location but a little confusing when returning. Didn't know I had to return via the app. The truck was clean enough but as far as well maintained I did notice it needed an oil change. Bottom line if the location works for people, as it did me, then I would recommend. I'm glad the gas charge was credited back to me since I did put gas in the truck to get it back to close to when I got it. It's pretty hard to get exactly.

Rating:

5.0

Great location and quick and easy drop off process!

Rating:

2.0

Uhaul should look at app review, app closed out early on pick up and return and no way to go back, poor app pick up and return experience nothing to do with either location

Rating:

3.0

Difficult parking and maneuvering in lot

Rating:

2.0

Truck was very dirty, it was on empty and the online check in and return did not work

Rating:

1.0

I found a live snake in the truck. It’s was a terrifying experience and I will not rent from this location again.

Rating:

3.0

If a friend was moving near there in Columbus, the location would be good. The side door on our van was very hard to open and close. It actually opened up on us on the highway while our van was full of stuff. Luckily nothing fell out. But it did the job.

Rating:

1.0

The clerk behind the counter did not communicate with me other than saying we needed to repack the truck. Asked no questions. Didn’t inspect the truck or ask if it was filled w gas. Not helpful at all!!!!!!!

Rating:

5.0

The guy that rents the Uhaul was very nice. Easiest moving rental I’ve had.

Rating:

3.0

I did not receive the furniture covers I paid for.

Rating:

3.0

Vehicle was not inspected correctly before being issued; Brights did not work and actually just turned all lights off, this was extremely dangerous the first time I attempted to use them. The trailer leaked over some of my belongings (I understand there is a warning sign about this possibility but still no good) and the driver side windshield wiper would frequently get out of synch with the other and/or fly off the side of the windshield and get stuck, requiring me to manually push it back on (also very dangerous in the rain). And finally, when I went to check out, there was a SNAKE in the vehicle, crawling out of the passenger side floor seam. It was docile when I found it but I would literally be dead if it had decided to explore while I was driving. Just a lot of really inexcusable oversights for one encounter, disappointing.

Rating:

5.0

I wish driver verification happened long before pickup day. I had a tight schedule and I expected everything to be ready to go.

Rating:

5.0

Would like a refund on the dolly. It was worthless no belt on it. Cost $7 Everything else excellent

Rating:

1.0

Don't overcharge your customers!

Rating:

1.0

When I arrived to return the vehicle the staff at the location told me they did not have time to process my return. They told me they would not have time until 9:00 pm, approximately 4.5 hours after I arrived. They also responded with exasperation when I explained that I had been unable to use the digital return option through the U-Haul website. Multiple staff members were extremely rude and dismissive of my desire to ensure that I was complying with the terms of my contract. After it became clear they they had no intention of helping me return the vehicle, I left and called the U-Haul customer service number to ask that a note be made on my reservation indicating that I had indeed returned the vehicle on time and in accordance with the terms of the contract.