Customer Reviews for The Ammo Dump
(U-Haul Neighborhood Dealer)

Rating:

3.0

I pressure washed months of grime off the outside of the truck as well as washed down the inside, Service is good, truck was gross, however, overall. I would still rent from then

Rating:

5.0

The truck was a newer truck. I purchased the insurance for peace of mind while traveling and it was a relaxing drive. The owner was professional, friendly, informative and I will always use this as my go to or drop off place.

Rating:

3.0

UHall for 5 day trip and returned it in three but was still charged the same amount I feel there should be some sort of reimbursement for returning early

Rating:

5.0

The staff went above & beyond to resolve some billing issues. Very good customer service.

Rating:

1.0

I droped off the Trailer at 12:50 PM on Wednesday the 27th of March and Office was Closed, Gate was open and Business was supposed to be opened until 1 pm drop off location was changed with out me being notified

Rating:

1.0

when i arrived I had to stand outside and wait. Didn't have a problem with that because of the small space of the shop. Next, I get the keys to my vehicle and get inside the tire monitor signal is on the dash and wouldn't clear off the screen. I tried pressing all features on the steering wheel to get the alert off, it didn't work. Lastly, somehow i got to see the mileage on the van to display on the dash it was over 30 miles over the contract mileage that was on my contract. I had only driven 24miles but was charged for 54 miles. When I spoke with the owners in regards to the overcharge they stated they check their mileage on every vehicle upon return and would not issue a refund. The customer who was in front of me had the same issue at the time check out as well. Worst uhaul experience ever. Will not return.

Rating:

5.0

Always a good experience at this location!

Rating:

4.0

The truck smelled like cigarettes, and the staff charged me for 8 dollars because supposedly the gas was below, however I had the photos and I showed them as evidence that I had even left above, he returned only 5 dollars in cash and He said no, he wasn't going to give me anything back, I felt robbed.

Rating:

5.0

I was not thrilled to have my pickup moved further from my storage unit location. However, The Ammo Dump staff are friendly and experienced! They kept their cool and worked as quickly as possible on a very busy morning. I appreciated their kindness and expertise.

Rating:

3.0

The location was great. The reduction in stars, however, results from the app being terrible. In a location mostly served by DIY pickup and drop-off, the app NEEDS to work! I wasted half an hour tying to use the app when picking up to only be told by online customer service to use the web version instead. When returning the truck, the app didn't appear to do anything so I just locked up and dropped the keys in the box and hoped for the best.

Rating:

2.0

Person attitude and customer service skills

Rating:

4.0

For a first time user of the contact less pickup, the drop off portion was confusing and difficult to find.

Rating:

1.0

I could not get the size I ordered. I had to take a smaller size did double the trips and was charged a crazy amount.

Rating:

3.0

Location was very hard to find, even with GPS.

Rating:

5.0

Staff at the drop off location were friendly and helpful. 10/10

Rating:

5.0

The business owner where this experience took place was kind and seemed honest, despite having what looked like a lot of work to do.

Rating:

5.0

Thank you! Everything went smoothly!

Rating:

2.0

We reserved an APPLIANCE DOLLY. We were given a regular dolly, and we didn't need that at all, not to mention we were charged for it as if it were an appliance dolly. It was extremely frustrating. AND, we were to utilize the "remote" U-haul check-in which was a complete disaster! We wanted to pick-up the truck between 7-7:30AM. We could not get the U-haul app to work, and wasted so much time trying to figure it out, that we decided to wait until the Ammo Dump opened at 9:00... But, that also took up a great deal of time with them, too. We couldn't even begin to drive off their parking lot until 10:00AM. This was a most disappointing experience and a terrible way to start out the big moving day!

Rating:

2.0

Not sure!

Rating:

3.0

Owner was helpful and kind. I was left waiting for an excessive amount of time, only to find out that the final receipt would be emailed. The location is quite uninviting and difficult to navigate.

Rating:

5.0

Truck was not clean on inside had cigarettes in ashtray and food under and behind seats

Rating:

1.0

Clean it up.

Rating:

1.0

Dump is an excellent description for this location had to listen to one if the attendant curse his mother out on the phone

Rating:

1.0

Didn't say a word to me about anything and still I got charged for running around due to miscommunication from staff member

Rating:

5.0

Owner was friendly and helpful!

Rating:

3.0

Short hours at contract location.

Rating:

5.0

Service was fast and friendly, the he had a large selection of good quality trailers and trucks.

Rating:

3.0

The parking lot was a bit difficult to navigate out of, there were large mounds of dirt we had to really tap hard on the gas petal to get over. Tire pressure was quite low on one of the tires. But the truck was clean, and it was easy to retrieve the key and drop back off. Location was only 10 minutes away from where we needed to be.

Rating:

2.0

This is the second van that I have rented from this location. Both of them have been filthy and had a terrible smell. The windshield on this one actually had a film on the inside. It looked like they took a dirty wet rag to wipe the glass. I had to clean it, just so that I could see to drive at night. The tire pressure warning light was on and when I asked the gentleman at the counter about it, he just said that they always stayed on and that U-Haul would not do anything about it. I had to rent a Penske truck between these two rentals and I know I will never use U-Haul again. Penske is way above and beyond.

Rating:

5.0

rear tire pressure low.

Rating:

3.0

Very nice man.

Rating:

3.0

Customer service was lacking not very polite or respectful to any other customers before or after me

Rating:

3.0

The gentleman that I dealt with at the counter was very nice, but the van itself was very dirty and smelled like someone had been smoking in it. For the money you charge, I would think they would at least be a little bit cleaner than that.

Rating:

4.0

I did share that the “moms attic” must’ve had a hole due to the fact that my boxes that were placed there were wet upon arrival. We did drive about 3 hours in the rain. I felt it was unacceptable to have damaged boxes however the gentleman skipped over my comment and shared the computers weren’t working properly and I was sent on my way after dropping off.

Rating:

5.0

He tried to help and I appreciate it.

Rating:

5.0

I did not go inside but outside the parking was easy and the drop box was well located. I had no issues.

Rating:

1.0

The truck was dirty had cigarette ashes and cigarette butts all over the truck was very unhappy

Rating:

5.0

The center was closed and we dropped the keys in the drop box.

Rating:

5.0

There really isn’t much to say for everything was great.

Rating:

1.0

This older man who was at the front desk made me wait outside (the only back person) while a few white people get to stay inside and be helped. He did it to me twice in the same day. Do not go to the Summerville sc Uhaul place in the corner down the street from the post office .

Rating:

5.0

The guy at the service desk was very friendly and polite. I enjoyed conversing with him. If I need a uhaul rental in the future or someone know. This location will be highly recommended,

Rating:

2.0

Clean the vehicles on the regular. Improve the office where you rent the vehicles. Offer the option to pick the location if the original order can not be fulfilled.

Rating:

3.0

Inventory was available, physical limitations of site create access, check in/out delays. Staff was helpful, but stressed.

Rating:

5.0

I had an amazing experience with The Ammo Dump 103 N Gum St Summerville SC 29483. The customer service was outstanding, and the Truck was exactly what I was looking for.” “I was so pleased with the service I received from this business.

Rating:

3.0

The required process for pick up and drop off is too extensive.

Rating:

5.0

Be sure that if the customer drops their house keys accidentally in the metal key return box, that someone can get them out in the evening.

Rating:

5.0

Very quick transaction time from walk-in to renting.