Customer Reviews for Texan Self Storage
(U-Haul Neighborhood Dealer)

91 reviews

4123 E US Hwy 290   Fredericksburg, TX 78624

(830) 990-0399

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/8/2024: Closed

Services at this Location:

Contact Us

(830) 990-0399

4123 E US Hwy 290
Fredericksburg, TX 78624

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/8/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Craig Borchardt 
Rating:
5.0

Customer did not leave a comment.

Willard Tank 
Rating:
5.0

Customer did not leave a comment.

Bruce Remlinger 
Rating:
5.0

Customer did not leave a comment.

SCOTT GLEASON 
Rating:
5.0

Customer did not leave a comment.

Kevin Hyde 
Rating:
4.0

Customer did not leave a comment.

Cindy Scroggins 
Rating:
5.0

Customer did not leave a comment.

Sandra Carson 
Rating:
5.0

Very nice person who checked me in and out. I've used this location twice thus far, once with app check in and out and once with human help. both worked great.

Kent Child 
Rating:
5.0

Customer did not leave a comment.

Margaret Barrett 
Rating:
4.0

Customer did not leave a comment.

Melissa Leonard 
Rating:
1.0

The lady who runs the front desk has horrible people skills. Very rude and condescending on the phone as well as in person. Truck was perfect, but that lady...no thank you!

Brittany Bills 
Rating:
5.0

Customer did not leave a comment.

Michael MacTaggart 
Rating:
5.0

Customer did not leave a comment.

BARBARA ANDERSEN 
Rating:
5.0

Customer did not leave a comment.

JIMMY PRUITT 
Rating:
5.0

Great folks to deal with

LEWIS RATHER 
Rating:
5.0

Customer did not leave a comment.

Tom Jones 
Rating:
5.0

Customer did not leave a comment.

DANIELLE DANCY 
Rating:
5.0

The lady who was in charge did a great professional job.

LOUIS DUBUQUE 
Rating:
5.0

Put cruise control on the trucks

MAYME HARVEY 
Rating:
5.0

Customer did not leave a comment.

Allen Duncan 
Rating:
5.0

Customer did not leave a comment.

MONICA LEES 
Rating:
5.0

Customer did not leave a comment.

DAVID HEDGPETH 
Rating:
5.0

Customer did not leave a comment.

Don Hazelett 
Rating:
1.0

Customer did not leave a comment.

Jacq Donegan 
Rating:
5.0

Customer did not leave a comment.

Chad Hovrud 
Rating:
5.0

Customer did not leave a comment.

Ngun Ceu 
Rating:
5.0

Super friendly. Even though this location is a little further from my home, it is worth the extra drive for the friendly and clean location.

Mindy Curran 
Rating:
4.0

We had a problem with the App. It wouldn’t let us in for the return.

KATHLEEN BAUER 
Rating:
5.0

Loved the receptionist at this location! She was so friendly and made this a smooth experience! She even offered us water and candy when we came to drop off the truck. It was greatly appreciated and will use this location again if ever needed! 5 STARS

MELANIE HOLDER 
Rating:
5.0

Customer did not leave a comment.

TODD KELLY DAVISS 
Rating:
5.0

Amber was awesome! Super friendly and greeted us when we came in even though she was with another customer. She even came outside with us to sweep the passenger side of the cab even though it really didn’t need it, already spotless. The inside of the building was clean and inviting which can’t always be said about places that rent uhuals. Would recommend and rent from them again!

BARBARA FORD 
Rating:
5.0

Customer did not leave a comment.

JOHN KLASSEN 
Rating:
5.0

Very easy drop off. The woman who helped us was very friendly and kind.

Chris Nardiello 
Rating:
5.0

Truck was clean and ran well. Staff was very friendly. Office was really nice and neat.

Amber Nanni 
Rating:
5.0

Customer did not leave a comment.

Brenna Nance 
Rating:
5.0

The manager was more than accommodating and I would recommend this to anyone in the area. We will probably use this again in the future.

Genevieve McCaffrey 
Rating:
5.0

Keep up the good work!

Mitch Middleton 
Rating:
5.0

Spread this type service around to other locations

martin kingman 
Rating:
2.0

No one told me prior that this locations closed early on Sat and that you had to have an online account to self check out. There was a lady named Cheynne that was extremely helpful and very nice. On the other hand, there was a lady named Amber at this location that couldn't have been more rude and unhelpful.

William Hester 
Rating:
4.0

The truck was fine, but the hand dolly was old with hard wheels and a dangerous handle. The website at checkin would not find my location at the Texsan self storage. The gas gauge on the truck showed 3/4 full but we were charged an additional 5 gallons for gas.

Deborah Hagelstein 
Rating:
5.0

Not a thing, they were very kind and helpful. No complaints!!

Pamela Ray 
Rating:
5.0

Customer did not leave a comment.

James Roach 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

Customer did not leave a comment.

Eric Clawson 
Rating:
5.0

Very clean and professional! Great job!

John McGranahan 
Rating:
3.0

The location was applicable to our moving. In transit a light came on that indicated haul or tow. I called U-haul to inquire on the problem and waited nearly 20 minutes on hold to hear nauseating infomercials to be finally connected and informed that it was no problem.

lou campbell 
Rating:
5.0

Customer did not leave a comment.

Jose Jimenez 
Rating:
4.0

Customer did not leave a comment.

Verdie Drake 
Rating:
5.0

Customer did not leave a comment.

Julia Valles 
Rating:
4.0

No improvements necessary

Johnny Wade 
Rating:
4.0

Customer did not leave a comment.

Andrew Perez 
Rating:
4.0

Customer did not leave a comment.

Samantha Knopp 
Rating:
5.0

Love this place. Sooooo accommodating, so helpful and soooo welcoming. Cheyenne made us feel like family.

Gary James 
Rating:
3.0

This is a lame review with generic questions that will not help your customers

Patrick tumi 
Rating:
5.0

Customer did not leave a comment.

Jennifer Robles 
Rating:
5.0

Customer did not leave a comment.

Jesse Barter 
Rating:
5.0

Customer did not leave a comment.

Dan Poe 
Rating:
5.0

Customer did not leave a comment.

GIL BECKER 
Rating:
5.0

Customer did not leave a comment.

James Aker 
Rating:
5.0

I would highly recommend this location. It was attended by a very pleasant lady and my rental went very well.

Raymon Garcia 
Rating:
4.0

They could have let me know about the $100 deposit.

valerie dickeson 
Rating:
5.0

The lady who works there was super sweet and friendly. Very helpful and genuine. She is a wonderful asset to her employer.

Susan Highsmith 
Rating:
4.0

Customer did not leave a comment.

Frank Grisanti 
Rating:
5.0

More affordable, walk out with customer and check vehicle.

Karri Kuykendall 
Rating:
5.0

Customer did not leave a comment.

Jason Green 
Rating:
5.0

Customer did not leave a comment.

AARON BEEMAN 
Rating:
3.0

Customer did not leave a comment.

Carol Moody 
Rating:
5.0

Amber and the team are AWESOME! Very helpful and friendly. And it’s nice to have a very clean bathroom, treats and cold water! Texan Storage is the BEST!

Linda Gray 
Rating:
5.0

Customer did not leave a comment.

ANNA MENDOZA 
Rating:
5.0

Customer did not leave a comment.

EDWARD STERLING 
Rating:
5.0

Please have a space to allow review of the movers recommended by U-Haul? The two men who loaded our rental van were fantastic and I want to provide a glowing review for Herstis and Kierre. They were professional, courteous and we never would have succeeded in loading our 15-ft van without their expertise and strength. Amazingly helpful! I would ask for them by name anytime!

Juli Brussell 
Rating:
5.0

Customer did not leave a comment.

JR Ackley 
Rating:
4.0

Process could be faster. Truck was clean and well maintained.

Mark Ellis 
Rating:
5.0

Customer did not leave a comment.

Kenneth Trawick 
Rating:
5.0

Customer did not leave a comment.

paul davis 
Rating:
5.0

Customer did not leave a comment.

Scott Gleason 
Rating:
5.0

Advertise more

Juanita Martinez 
Rating:
5.0

The nice lady that rented the truck to me was fantastic. Thanks again

michael ledet 
Rating:
5.0

Customer did not leave a comment.

BARBARA BUCKLE 
Rating:
5.0

Very friendly and helpful

DAVID G MINSTER 
Rating:
5.0

The gal was very helpful! Easy and great, again, Thank you!

Dana Auret 
Rating:
5.0

No improvement needed.

Lillian Smothers 
Rating:
5.0

Super nice people at this location. Will be renting again (soon)!

Cam MacGregor 
Rating:
5.0

Customer did not leave a comment.

Neal Nebgen 
Rating:
5.0

Customer did not leave a comment.

ANNA MENDOZA 
Rating:
5.0

Keep doing what you are doing. Great advice, suggestions, and help from Amber, things I would not have thought of. We were able to get everything packed, loaded, and unloaded in one day. A very clear 10 for customer service and friendliness on a 1 to 10 scale.

ROLF SMITH 
Rating:
5.0

Customer did not leave a comment.

Richard Steinbomer Sr 
Rating:
5.0

Customer did not leave a comment.

Gabe Lara 
Rating:
4.0

Customer did not leave a comment.

BOBBI STUDSTILL 
Rating:
5.0

Customer did not leave a comment.

Gabriel Garland 
Rating:
5.0

The pick up location was fine but the reserving process on your website was terrible. Very hard to use! I ended up going in to the pick up location days before to get help refining my reservation.

Meredith Honea 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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