Keith was very nice, he greeted me at the door by name. The trailer was in as good of condition as you could expect. Keith was very helpful in getting the trailer hooked up and connected to our truck. This is the second time renting a trailer from this location and we will definitely go back if we ever need a trailer in the future.
Roger B
Customer Reviews for Terra West Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keith always takes care of me!!
KEVIN EFriendly, helpful and offered great advice on which trailer to use.
Steve HMuy bueno el servicio 👌
arutro bFirst customer of the day but he was super friendly and very helpful perfectly instructive was in and out in 10 minutes
Tom BThe scheduling people were very rude if I wanted to change my location to a different drop off application
CHRISTIAN WVery amazing customer service would come to this location again without a doubt
Brittini GBest customer service of the week! The location was organized, clean and convenient. The representative was courteous, friendly and very professional. This will be my first choice for future rentals!!
Juan GFor after our pickups better directions as to where the vehicle is actually located on the property
Devin BVery easy experience, friendly staff and quick drop off. Thank you.
Jeffrey AEasy pickup and drop off...everything went great
Micheal FExcellent customer service. Friendly and professional
Robert Beverything was smooth and went great, was in and out efficiently, everything was ready. Attendant helped hook up the trailer before I could assist. Will use again.
Elias GOne of my favorite places to rent a uhaul. The owner is always very helpful and makes the process as easy as possible.
Amanda GGreat service !!
robert dAt this location there was nothing to improve- it was AMAZING!! An excellent experience!! Keith was AWESOME!!! Second time I have worked with him and would definitely recommend his location!
Stephanie TThe customer service I received went above and beyond anything I could have imagined! This is not the closest Uhaul location to where I am located but I will definitely be a repeat customer and go the extra distance because it is totally worth it, no doubt! Phenomenal customer service, truly. I've, honestly, never had this type of experience in the past. Highly recommend this location, they're awesome!!!!
Jordan WVery helpful staff
neal mmouse infested filthy
JOLINDA W | Overall ExperienceNothing. Complete professional and will use this location exclusively now on. Thank you again. Mike
Michael MKeith was great Smooth transaction.
larry pExcellent, attentive service was provided! I’d definitely recommend to a friend.
Pam KGreat staff
David WEverything went great…no issues.
Mark EGreat Experience!!!
Paul EPlace was excellent. Super friendly a d helpful.
Justin GWas very helpful Thanks
Mark WQuality customer service!
Seth LRadio didn’t work but I used my phone. It was fine. Maybe I didn’t know how to turn it on. I tried. It was all good.
Carolina MKeith was awesome, he was super friendly and even helped when we unloaded the trailer. I couldn't imagine a better experience from uhual! Thanks Keith!
Alejandro HThe person i dealt with was very friendly and helpful
Douglas PAgain, the staff was very friendly and helpful. We used the same location a year ago. I wouldn't use anyone else as they are exceptional! Thank you again! The Schaefers
Kelli SEverything went as planned. Great location and service
Mark RKeith was extremely helpful and went above and beyond to make my move easier.
Patrick OThe person that was there was very very nice and very helpful.
Ashley BThe owner/operator of this U-Haul franchise was EXTREMELY helpful, cheerful and nice to meet. He got me the trailer that I needed, helped ensure it was mounted to my truck correctly and got me in and out very quickly! I really appreciate him!
todd pThe best part about my experience with this location was the customer service. Excellent!
Reyan SNot a big place and harder to drop off equipment after hours
Gary DStaff was very professional and made the rental experience easy.
Anthony HFriendly and helpful service. No issues
anthony MVery friendly and super accommodating service!
Darren MThe gentleman helped me with both pick up and drop off was great to work with. His name was Kevin I believe.
Serena SGreat customer service
Julio RVery nice and very helpful
Brian RExcellent customer service thank you
Cynthia SI wouldnt suggest this location to Osama Bin Laden. And hes dead. But "Improve"? THIS location?? -- More like REMOVE (franchise license/contact/products)
JJ Krent a cargo van on 4/28/23 I have an appointment at 3:30pm and I have to wait outside for 20 minutes because the store was close, I get charge fot extra 20 miles and I return the van the nex day around 10:00 am and my recipe says I retun the van at 3:30pm. I just drive 5 miles for times I check the distance before start driving every time I'm an uber driver and I hold a CDL license I know my miles. I dont understand why I get charge 20 extra miles I don't think the people on charge of that location are honest. I just drove from 6200 W 10th st greeley co 80634 to 2400 47th ave greeley colorado 80634,lowes 4 times each time less than 5 miles
Ricardo VGreat customer service. I was in and out in 5 minutes. Definitely recommend to my family and friends
Rita RThe manager of this location is extremely rude and abrasive. While I was waiting for him to check me out I was talking to another customer who had the exact same experience and has reported him to the owner before but obviously that didn't help. The man is
JAMES BKeith is an excellent and very helpful manager. Highly recommend. Thank you, Jim
JAMES A | Overall ExperienceThis is the best value for your money in this area, but it is still double what we paid for storage in the DC metro area. Hands down, this was the best staff experience and facility accomodations we have ever had at an outdoor storage facility.
Jennifer C | Overall ExperienceKeith the on-site manager has always been helpful in meeting our needs.
RORY H | Overall ExperienceClean and secure. Thanks.
Anthony D | Overall ExperienceManager and owner were very friendly and accommodating with my storage unit and property. Would highly recommend Terra West Self-storage and U-Haul!
RORY H | Overall ExperienceNew mgt. friendly and helpful. Safe and secure.Some additional on-going maintenance should be performed on a regular basis : unit doors, seals, rollers, etc. Actual move out date was 12/27/18.
RORY H | Overall ExperienceThe employees were very friendly and helpful. I had only good experiences.
NATHAN S | Overall ExperienceThey went above and beyond on a last minute need.
Joe G | Overall ExperienceEveryone was wonderful!
VERNON C | Overall ExperienceI have had a storage unit at this facility since 2002. Since Wayne took over the facility, it has improved dramatically. The addition of Keith to the staff has also been a very positive move.
DEAN C | Overall ExperienceWhen I called to confirm my reservation, I was told that they do not even have the size that I reserved and that they do not do anything online. I was disappointed in the service and help.
Privacy R | First ImpressionsLoretta was very helpful. Unit was clean.
Privacy R | First ImpressionsVery helpful staff. Clean facility. Flexible hours. Secure.
Privacy R | First Impressions