The area was not clean nor was the truck at pick up. The company also accessed my CC several times after the card was returned Instead of a hold for 104.05 which should have contained the 61.46, there were 2 additional charges 61.46 for the use of the truck. I spoke to a customer service person who indicated it was impossible. I have been using Uhaul for over 40 years in various states and many in GA. I will not use this facility again if I use Uhaul for my needs. You need to inspect, poor customer service on the phone and the company.
Jacqueline Mackey
Customer Reviews for Taylors Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
Contact Us
220 38th StColumbus, GA 31904
Services at this Location:
Office Hours
- Mon-Fri: 8 am–5 pm
- Sat-Sun: Closed
Special Operating Hours
- 3/28/2024: 11:00 am - 5:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
William Gerhardt- Rating:
- 1.0
They charged me for cleaning fee for no reason 25$. , do not rent from here it’s scam
DHAVAL PATEL- Rating:
- 5.0
Customer did not leave a comment.
Josh Pettigrew- Rating:
- 5.0
Customer did not leave a comment.
Don Taylor- Rating:
- 3.0
The process was very complicated to go through the online process.
Elvin Gore- Rating:
- 1.0
Customer did not leave a comment.
Jonathan Barron- Rating:
- 3.0
Still awaiting refund. And receipt never emailed as advised.
KAMISHA WOODFORD- Rating:
- 5.0
He was AWESOME! Such an easy experience. I would definitely recommend!
Leslie Horne Tomik- Rating:
- 5.0
Customer did not leave a comment.
Harris Lawrence- Rating:
- 5.0
Great customer care. I was really happy with locations service.
CARLOS GRAHAM- Rating:
- 2.0
Be more professional to seniors because there's a lot that we don't understand.
Victoria Pierce- Rating:
- 5.0
Customer did not leave a comment.
JASON GIBSON- Rating:
- 5.0
Don was very knowledgeable and clearly explained all the questions I had about the rental truck. A+ Service Thank you! KSR
Kenneth Rumsey- Rating:
- 5.0
very helpful in every way
jimmy cannon- Rating:
- 5.0
Customer did not leave a comment.
Phil Marino- Rating:
- 1.0
Need more car as 2 days in a row on the weekend it was only 1 person working the counter
VENITA MARIE MATHIS- Rating:
- 5.0
Friendly. Timely.
VENITA MARIE MATHIS- Rating:
- 5.0
Taylor’s was easy, helpful and on time!
Joshua Dunlap- Rating:
- 5.0
Customer did not leave a comment.
Roy Copeland- Rating:
- 3.0
Customer did not leave a comment.
Narayan Saviskas- Rating:
- 5.0
Customer did not leave a comment.
Alexia Herber- Rating:
- 5.0
Customer did not leave a comment.
Yvonne Bensinger- Rating:
- 4.0
needed a bigger truck
OPEY CRESSWELL- Rating:
- 5.0
Customer did not leave a comment.
Jessica Withey- Rating:
- 3.0
I reserved a dolly. I checked the truck before leaving and saw there was no dolly. I asked the employee and he said that he hasn't had a dolly since before Thanksgiving and "they know that". They as in U-Haul. He said he took it off my reservation since it wasn't available. I wasn't NOT informed of this at any point. I had to discover it and question it at pick up. Also, the truck was free of any personal belongings, but not "clean" by any means.
Kristen Burns- Rating:
- 5.0
Customer did not leave a comment.
Walter Mckee- Rating:
- 5.0
Great service
Edward Agee- Rating:
- 5.0
Customer did not leave a comment.
PATRICIO LOPEZ- Rating:
- 4.0
The gentleman does not hitch the auto transport to the vehicle so I had to go to 1700 Box road Columbus GA to get it connected which was a great above and beyond experience with Ryan Mobley.
KISHA FOY- Rating:
- 5.0
Mr.Don was very helpful and kind! I'll go to him from now on!
LAURA KELLEY- Rating:
- 1.0
Customer did not leave a comment.
Maria Mcclain- Rating:
- 5.0
Customer service was great. Check in was easy as was checking out. Would certainly rent from this location again.
ROSEMARY ADDISON- Rating:
- 5.0
Customer did not leave a comment.
DARRISH BRUMIDGE- Rating:
- 5.0
Customer did not leave a comment.
Issiah Bouie- Rating:
- 5.0
Mr. Taylor was very personable. Easy to talk to and we talked about a lot of different things which added to the pleasant experience. I would highly recommend his services.
ARTHUR MOSS- Rating:
- 3.0
I have no trouble backing into the parking lot from the street with a trailer, but some might.
James Gibson- Rating:
- 5.0
Customer did not leave a comment.
TONCY LITTLE- Rating:
- 5.0
Customer did not leave a comment.
LAQUINTIN CROUCH- Rating:
- 5.0
Customer did not leave a comment.
MITCHELL HENSON- Rating:
- 4.0
Customer did not leave a comment.
GLOVER GOSSETT- Rating:
- 4.0
Customer did not leave a comment.
Glenn Stitcher- Rating:
- 5.0
Customer did not leave a comment.
Robert Hutchinson- Rating:
- 1.0
First he had a sign on his desk that read any unattended children will be sold as slaves. Secondly he over charged my card twice. Then today 10/10/2020 charged it again for 44 dollars??? I got a email saying it was only 37 dollars. At this point I really would like my money back. And he makes uhaul look bad. I only rent from you guys. This was the worst experience ever. Sorry
lakeisha taylor- Rating:
- 2.0
I rented from this facility because they were supposed to be open during pickup. Not only were they not open when they were supposed to be we left three messages asking for assistance and NEVER received a call back. Your online checkout was having trouble pinging our location so it took 45 minutes to get our truck. And the wait time for the customer service line was over 20 minutes. We will never rent another truck from Uhaul again. It was one of the most stressful moves. And you guys called our additional contact person to ensure the truck was delivered back on time even though we returned it TWO HOURS EARLY.
Justin Rumpsa- Rating:
- 5.0
Customer did not leave a comment.
IRVING PROCTOR- Rating:
- 5.0
Customer did not leave a comment.
Kristen Uhter- Rating:
- 5.0
Customer did not leave a comment.
Jeremy Banks- Rating:
- 5.0
Customer did not leave a comment.
Scott Pratt- Rating:
- 2.0
Drove by 3 different U-Haul locations to reach drop off point
johnny blair- Rating:
- 4.0
the truck was clean other than cigarette ashes on the floor..
Ferdinard Crawford- Rating:
- 5.0
Customer did not leave a comment.
LANE JIMMERSON- Rating:
- 5.0
Very friendly and helpful. Will return to this location if ever needed.
Jeffrey Cornuet- Rating:
- 5.0
Customer did not leave a comment.
JOE BANKS III- Rating:
- 5.0
Nice man and very courteous.
Kimberly McReynolds- Rating:
- 4.0
So the one thing I thought was weird and a bit inconvenient was the gas in the vehicle was at half a tank forcing me to go fill up prior to leaving on my move. I’ve never rented a vehicle without it being full of fuel. Additionally we had a big move. The 26 foot truck while was a V10 had substantially less power than required to move efficiently and really there needs to be a diesel option.
Richard Vale- Rating:
- 5.0
Customer did not leave a comment.
Matthew Hunn- Rating:
- 5.0
Good
Mahbubur Milky- Rating:
- 5.0
Mr Taylor was very nice and helpful!
Tommy Tante- Rating:
- 5.0
Customer did not leave a comment.
Julio Arango- Rating:
- 3.0
Customer did not leave a comment.
William Harvey- Rating:
- 5.0
Customer did not leave a comment.
Cynthia Mclemore- Rating:
- 5.0
Customer did not leave a comment.
kandy prince- Rating:
- 5.0
Customer did not leave a comment.
Ramona Billger- Rating:
- 5.0
Customer did not leave a comment.
GLORIA HERRINGTON- Rating:
- 4.0
My only negative comment is that they do not participate in the month free storage with a one way trailer rental. We chose this storage location from the uhaul web site because of this offer.
Douglas Murphy | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Trey Brown- Rating:
- 3.0
The drop off location does not participate in the free month rental for the storage unit. He did offer a free month if I paid for a month.
Douglas Murphy- Rating:
- 5.0
Customer did not leave a comment.
LANE JIMMERSON- Rating:
- 5.0
Call ahead. ....before you go. ......
LUIS ALMONTE- Rating:
- 5.0
Customer did not leave a comment.
Charles Harp- Rating:
- 1.0
Don't overcharge a customer when they are already dealing with a unexpected break down and have to pay to get there vehicle fixed
ADAM BUCKMAN- Rating:
- 5.0
Customer did not leave a comment.
samantha DISTASIO- Rating:
- 5.0
Very happy with service and equipment!
Bobby Piland- Rating:
- 5.0
Customer did not leave a comment.
Audrey Barfield- Rating:
- 3.0
Excellent service and very professional crew
andrew bolstad- Rating:
- 3.0
Not a safe area but we did not have any trouble and it was easy to get to but just not good area of town. We were promised a truck in Phenix City but this location was given to us on the morning of the pickup.
Grady Simmons- Rating:
- 5.0
Customer did not leave a comment.
Alan Alexander- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER WASHINGTON- Rating:
- 5.0
Customer did not leave a comment.
glennis weaver- Rating:
- 5.0
Customer did not leave a comment.
Debbie Corley- Rating:
- 5.0
Customer did not leave a comment.
William Madison- Rating:
- 5.0
We were able to pick up the trailer with out any issues. It was easy and conveniant.
Daniel Axcell- Rating:
- 5.0
I was very impressed with the 3 guys. They worked carefully and steadily. They were kind and respectful. My parents plan to use them in their upcoming move, just waiting for their house to sell.
CHERI CORSER- Rating:
- 5.0
Customer did not leave a comment.
Michael Patilla- Rating:
- 5.0
clean trucks on the outside also.
Eddie Oliver- Rating:
- 3.0
As nice as the gentleman was at Taylors, I think that next time I will not use a 3rd party contractor and deal directly with a Uhaul center to avoid confusion on both ends with pick up and drop off.
Maxine Hudson- Rating:
- 5.0
Customer did not leave a comment.
Nathan Moore- Rating:
- 5.0
Customer did not leave a comment.
edward dudley- Rating:
- 5.0
Engine coolant caution light lighted so I had to purchase a bottle of coolant. Coolant reservoir level was low and should have been filled prior to renting the truck. Caused me time and worry.
james Hartzell- Rating:
- 5.0
Customer did not leave a comment.
Jim Baker- Rating:
- 5.0
Customer did not leave a comment.
George Luttrell- Rating:
- 4.0
The attending person was very nice.
Diane Hardesty- Rating:
- 5.0
Customer did not leave a comment.
DON TAYLOR- Rating:
- 5.0
Customer did not leave a comment.
don taylor- Rating:
- 1.0
The pickup location was 20 miles from the one booked on internet
Paul Zanbaka- Rating:
- 5.0
Thanks for the great experience.
Alfonzo Passmore- Rating:
- 5.0
Customer did not leave a comment.
Robert Scullen- Rating:
- 5.0
Make no changes. I received and enjoyed excellent customer service!
JArthur Grubbs- Rating:
- 5.0
Customer did not leave a comment.
ronny brookins- Rating:
- 5.0
Awesome service!!!!!# He made my move sooooo easy! !!!
tezaree penningtonAdditional Services at this Location
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