Customer Reviews for Taylors Automotive
(U-Haul Neighborhood Dealer)

388 reviews

701 E Main St   Gun Barrel City, TX 75156

(903) 451-0133

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/25/2024: Closed
  • 3/26/2024: Closed
  • 3/27/2024: Closed

Services at this Location:

Contact Us

(903) 451-0133

701 E Main St
Gun Barrel City, TX 75156

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/25/2024: Closed
  • 3/26/2024: Closed
  • 3/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

I Haul system was down the biggest part of the day we pick out Truck and Trailer up. Did not have the same equipment available that I reserved . So I had to pay more to get A trailer. I returned my equipment in the next day very cleaned. It's been several days now . Still have not received my Refund from the company on my Deposit. I don't understand why U Haul had to Hold such A amount on my Bank account. And now still has A hold on my money. U haul didn't have to wait several Days for me to pay them. I shouldn't have to wait several Days for them to give me my money back. So no not happy with this rental or U Haul

Lonnie M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Quick and easy to work with

Heather H. 
Rating:
5.0

Customer did not leave a comment.

NORMAN P. 
Rating:
5.0

Whole different experience than the one off Kanis road. They were kind and inviting people, they asked did we have any problems or issues. They cared about the equipment and people. I would definitely use them again.

robert C. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Nothing! Excellent exceeded my expectations!

STEVE C. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Jared L. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Perfect!!

Patricia B. 
Rating:
5.0

Just disappointed that we ordered an appliance dolly and there was one there but we couldn't use it because it didn't have some kind of number. Tire pressure was low on all 4 tires.

Michael W. 
Rating:
3.0

Was very courteous and took care of all my needs. I would highly recommend them

cheryl G. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Super easy & accomodating

Tom S. 
Rating:
5.0

Dale was great. no complaints at all. Give the man a bonus.

linda L. 
Rating:
2.0

Trailer was full of leaves and debris and dog food m. I had to clean the unit out before I could even use it not to mention I had to attach the trailer to the truck because the shall rep didn't.

Dustin R. 
Rating:
5.0

Taylor's is very convenient. I didn't even realize they were there. Very nice, polite, and helpful

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

I dropped off on Sunday when Taylor's Automotive was closed, but didn't have any issues with the drop-off.

CHRIS P. 
Rating:
5.0

Customer did not leave a comment.

paul T. 
Rating:
3.0

Customer did not leave a comment.

Lisa and Rick S. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
1.0

Close no drop box available

JORGE R. 
Rating:
5.0

nothing

sam G. 
Rating:
5.0

Placed the keys in the drop off. I was emailed a receipt the next day. Easy!!

Heather B. 
Rating:
4.0

Very easy, quick return

Judy S. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
5.0

Customer did not leave a comment.

keith L. 
Rating:
3.0

Was charged to much for three days, will not use u haul again

Leslie M. 
Rating:
5.0

There was some confusion with the links I was sent for drop off. One said to return the truck to a different location. The person who helped me locate a vehicle and make changes couldn't have been more helpful and pleasant!

Doty W. 
Rating:
5.0

Have rented from Dale many times. He does a fantastic job

JERRY B. 
Rating:
3.0

The person was on lunch so I cannot give a good review or a bad one. However, it'd be nice if they complete the return for the U-Haul right away instead of 3 days later.

Shelten B. 
Rating:
5.0

Customer did not leave a comment.

deloris G. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Tabitha C. 
Rating:
5.0

Location closed when we dropped off

Lisa K. 
Rating:
5.0

I'm not sure you could have made my rental any better than it was. Very pleased with Taylor's Automotive

BRUCE D. 
Rating:
5.0

Customer did not leave a comment.

JERRY E. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Jeanne H. 
Rating:
2.0

Provide a place for pulling in and picking up equipment. Not having accessible lots is really unacceptable.

matthew M. 
Rating:
5.0

Customer did not leave a comment.

Kristyn R. 
Rating:
5.0

Customer did not leave a comment.

Tameria S. 
Rating:
5.0

Customer did not leave a comment.

Kandy C. 
Rating:
5.0

Excellent customer service!!

Kaysie M. 
Rating:
5.0

There is nothing to improve.

Sally M. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

3 miles from my home and always has what I need even at last minute notice. Great service..

James H. 
Rating:
5.0

Customer did not leave a comment.

DARIAN A. 
Rating:
5.0

Customer did not leave a comment.

Timothy Q. 
Rating:
5.0

Keep up the good work.

Richard S. 
Rating:
5.0

The Manager/Owner @ this location provided a great experience throughout the rental process! Thank you ver much!

Mike Z. 
Rating:
3.0

Truck was in poor repair. After loading the truck and starting in the road… realized there were significant problems with the truck. After calling the main customer service number they were not able to provide much help at all.

Steven C. 
Rating:
5.0

nothing ....this place was extremely helpful / it was easy to pick up the trailer

MATTHEW M. 
Rating:
5.0

Send them to Taylor's In gunbarrel city tx. They are top flight service a++++++

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Karlun H. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
1.0

No receipt Called uhaul. No call back.

Kent D. 
Rating:
5.0

To awkward to pull in and exit

Shirley H. 
Rating:
5.0

Customer did not leave a comment.

gary K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

I was charged a day later for gas, without notification. I drove 23 miles and put 1.8 gallons in the tank before returning. The gas gauge was analog and doesn't have the resolution to determine the gas level within a half gallon. So it was an arbitrary charger. The owner could have discussed this at the time I returned the truck. It's really a matter of transparency and honesty. So I rated this average based on potential undisclosed charges.

John M. 
Rating:
3.0

I was told I could drop off at any local uhaul location but when I used the app to return the truck it directed me to a completely different location than the one I was at, which caused me to exceed my contract mileage.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Shawna W. 
Rating:
5.0

send them to Taylors Automotive for all their U Haul needs, they'll be glad you did!

Dave H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Marsha L. 
Rating:
5.0

We delivered the truck at midnight.

Calvin M. 
Rating:
2.0

Very rude owner, not much room to turn around a truck a trailer to drop off.

Stuart R. 
Rating:
5.0

Always the best service at Taylor's automotive never a hassle appreciate you guys

JOSEPH B. 
Rating:
5.0

Friendly and convenient, easy parking lot to maneuver, clean and well maintained property. Friendly staff

Tori M. 
Rating:
4.0

Just gave them the keys and left

Kimberly C. 
Rating:
3.0

The truck cab was very dirty and had a smell. I had to spend time cleaning it before we could load the truck. Also the truck drive horrible and I have drove many in the past.

Tracy E. 
Rating:
3.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

You are all good

Donna B. 
Rating:
5.0

great service and very attentive.

terry H. 
Rating:
5.0

Very friendly

Jason R. 
Rating:
3.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Easy access

Richard A. 
Rating:
5.0

??

Merrill G. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY P. 
Rating:
5.0

Equipment was not ready for pickup when I arrived. U-Haul stated a 8:30am pickup online but the truck was not ready until close to 9:30. The interior of the cab of the truck had ants in it and something sticky on the center console.

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

We are a local moving company, and we use them regularly. Very pleasant experience! Nice staff and very accommodating! Will be using again for sure.

donnie S. 
Rating:
4.0

Customer did not leave a comment.

Micah C. 
Rating:
4.0

Customer did not leave a comment.

Wade O. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Everything was done professionally

sandra C. 
Rating:
3.0

Next to a head shop, vapes and drugs. Did afternoon drop off so no human contact. Small lots, but hey if you're in a bind, a place to get a truck or trailer.

Nathan R. 
Rating:
5.0

The associate that assists me was very helpful full and very pleasant and I thank you for all he did to help me out

Bobbie C. 
Rating:
5.0

Customer did not leave a comment.

Ruben R. 
No reviews have been submitted for this location.

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