Customer Reviews for Taylors Automotive
(U-Haul Neighborhood Dealer)

388 reviews

701 E Main St   Gun Barrel City, TX 75156

(903) 451-0133

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 451-0133

701 E Main St
Gun Barrel City, TX 75156

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I Haul system was down the biggest part of the day we pick out Truck and Trailer up. Did not have the same equipment available that I reserved . So I had to pay more to get A trailer. I returned my equipment in the next day very cleaned. It’s been several days now . Still have not received my Refund from the company on my Deposit. I don’t understand why U Haul had to Hold such A amount on my Bank account. And now still has A hold on my money. U haul didn’t have to wait several Days for me to pay them. I shouldn’t have to wait several Days for them to give me my money back. So no not happy with this rental or U Haul

Lonnie Metker 
Rating:
5.0

Customer did not leave a comment.

Michael Galvez 
Rating:
5.0

Quick and easy to work with

Heather Hagar-Egnew 
Rating:
5.0

Customer did not leave a comment.

NORMAN PERRY 
Rating:
5.0

Whole different experience than the one off Kanis road. They were kind and inviting people, they asked did we have any problems or issues. They cared about the equipment and people. I would definitely use them again.

robert campbell 
Rating:
5.0

Customer did not leave a comment.

Ronald Dodson 
Rating:
5.0

Customer did not leave a comment.

Tim Henson 
Rating:
5.0

Nothing! Excellent exceeded my expectations!

STEVE CRUISE 
Rating:
5.0

Customer did not leave a comment.

Lisa Dillion 
Rating:
5.0

Customer did not leave a comment.

Jared Lenz 
Rating:
5.0

Customer did not leave a comment.

Gary Waller 
Rating:
5.0

Perfect!!

Patricia Barnes 
Rating:
5.0

Just disappointed that we ordered an appliance dolly and there was one there but we couldn't use it because it didn't have some kind of number. Tire pressure was low on all 4 tires.

Michael Wilson 
Rating:
3.0

Was very courteous and took care of all my needs. I would highly recommend them

cheryl george 
Rating:
5.0

Customer did not leave a comment.

Terry Grover 
Rating:
5.0

Super easy & accomodating

Tom Simonelli 
Rating:
5.0

Dale was great. no complaints at all. Give the man a bonus.

linda langford 
Rating:
2.0

Trailer was full of leaves and debris and dog food m. I had to clean the unit out before I could even use it not to mention I had to attach the trailer to the truck because the shall rep didn’t.

Dustin Rushing 
Rating:
5.0

Taylor’s is very convenient. I didn’t even realize they were there. Very nice, polite, and helpful

Richard Wendel 
Rating:
5.0

Customer did not leave a comment.

Glenn Fagg 
Rating:
5.0

Customer did not leave a comment.

Michael Farley 
Rating:
5.0

I dropped off on Sunday when Taylor's Automotive was closed, but didn't have any issues with the drop-off.

CHRIS PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

paul traywick 
Rating:
3.0

Customer did not leave a comment.

Lisa and Rick Schroeder 
Rating:
5.0

Customer did not leave a comment.

Curtis Booker 
Rating:
1.0

Close no drop box available

JORGE RASCON 
Rating:
5.0

nothing

sam garza 
Rating:
5.0

Placed the keys in the drop off. I was emailed a receipt the next day. Easy!!

Heather Bowers 
Rating:
4.0

Very easy, quick return

Judy Spears 
Rating:
5.0

Customer did not leave a comment.

Suzanne Boshell 
Rating:
5.0

Customer did not leave a comment.

keith loper 
Rating:
3.0

Was charged to much for three days, will not use u haul again

Leslie Melton 
Rating:
5.0

There was some confusion with the links I was sent for drop off. One said to return the truck to a different location. The person who helped me locate a vehicle and make changes couldn't have been more helpful and pleasant!

Doty Warms 
Rating:
5.0

Have rented from Dale many times. He does a fantastic job

JERRY BROUMLEY 
Rating:
3.0

The person was on lunch so I cannot give a good review or a bad one. However, it’d be nice if they complete the return for the U-Haul right away instead of 3 days later.

Shelten Banks 
Rating:
5.0

Customer did not leave a comment.

deloris goheen 
Rating:
5.0

Customer did not leave a comment.

Gary Waller 
Rating:
4.0

Customer did not leave a comment.

Robert Hayden 
Rating:
5.0

Customer did not leave a comment.

Michelle Madding 
Rating:
5.0

Customer did not leave a comment.

Tabitha Cline 
Rating:
5.0

Location closed when we dropped off

Lisa Keith 
Rating:
5.0

I'm not sure you could have made my rental any better than it was. Very pleased with Taylor's Automotive

BRUCE DANIELS 
Rating:
5.0

Customer did not leave a comment.

JERRY EASLAY 
Rating:
5.0

Customer did not leave a comment.

Gregory Cooley 
Rating:
5.0

Customer did not leave a comment.

Jeanne Hargis 
Rating:
2.0

Provide a place for pulling in and picking up equipment. Not having accessible lots is really unacceptable.

matthew Morrison 
Rating:
5.0

Customer did not leave a comment.

Kristyn Reckner 
Rating:
5.0

Customer did not leave a comment.

Tameria Stanart 
Rating:
5.0

Customer did not leave a comment.

Kandy Casillas 
Rating:
5.0

Excellent customer service!!

Kaysie Mohler 
Rating:
5.0

There is nothing to improve.

Sally Mckenzie 
Rating:
5.0

Customer did not leave a comment.

Charles Cobb 
Rating:
5.0

3 miles from my home and always has what I need even at last minute notice. Great service..

James Herndon 
Rating:
5.0

Customer did not leave a comment.

DARIAN ALLEN 
Rating:
5.0

Customer did not leave a comment.

Timothy Quinn 
Rating:
5.0

Keep up the good work.

Richard Schwartz 
Rating:
5.0

The Manager/Owner @ this location provided a great experience throughout the rental process! Thank you ver much!

Mike Zancanella 
Rating:
3.0

Truck was in poor repair. After loading the truck and starting in the road… realized there were significant problems with the truck. After calling the main customer service number they were not able to provide much help at all.

Steven Clarke 
Rating:
5.0

nothing ....this place was extremely helpful / it was easy to pick up the trailer

MATTHEW MCKENZIE 
Rating:
5.0

Send them to Taylor's In gunbarrel city tx. They are top flight service a++++++

Brian Hale 
Rating:
5.0

Customer did not leave a comment.

Karlun Hambrick 
Rating:
5.0

Customer did not leave a comment.

Craig Pruitt 
Rating:
1.0

No receipt Called uhaul. No call back.

Kent Douglas 
Rating:
5.0

To awkward to pull in and exit

Shirley hartman 
Rating:
5.0

Customer did not leave a comment.

gary ketchen 
Rating:
5.0

Customer did not leave a comment.

ANDREW HUSSEY 
Rating:
5.0

Customer did not leave a comment.

Richard Levit 
Rating:
3.0

I was charged a day later for gas, without notification. I drove 23 miles and put 1.8 gallons in the tank before returning. The gas gauge was analog and doesn’t have the resolution to determine the gas level within a half gallon. So it was an arbitrary charger. The owner could have discussed this at the time I returned the truck. It’s really a matter of transparency and honesty. So I rated this average based on potential undisclosed charges.

John Mcgary 
Rating:
3.0

I was told I could drop off at any local uhaul location but when I used the app to return the truck it directed me to a completely different location than the one I was at, which caused me to exceed my contract mileage.

Jeffrey Kromer 
Rating:
5.0

Customer did not leave a comment.

Shawna Whiteaker 
Rating:
5.0

send them to Taylors Automotive for all their U Haul needs, they'll be glad you did!

Dave Houston 
Rating:
5.0

Customer did not leave a comment.

John Heffel 
Rating:
5.0

Customer did not leave a comment.

Richard Mills 
Rating:
5.0

Customer did not leave a comment.

Marsha Ladner 
Rating:
5.0

We delivered the truck at midnight.

Calvin Mcfatridge 
Rating:
2.0

Very rude owner, not much room to turn around a truck a trailer to drop off.

Stuart Reeves 
Rating:
5.0

Always the best service at Taylor’s automotive never a hassle appreciate you guys

JOSEPH BAIRD 
Rating:
5.0

Friendly and convenient, easy parking lot to maneuver, clean and well maintained property. Friendly staff

Tori Mabry 
Rating:
4.0

Just gave them the keys and left

Kimberly Coker 
Rating:
3.0

The truck cab was very dirty and had a smell. I had to spend time cleaning it before we could load the truck. Also the truck drive horrible and I have drove many in the past.

Tracy Edwards 
Rating:
3.0

Customer did not leave a comment.

Mike Sims 
Rating:
5.0

You are all good

Donna Borovich 
Rating:
5.0

great service and very attentive.

terry Hobby 
Rating:
5.0

Very friendly

Jason Riggle 
Rating:
3.0

Customer did not leave a comment.

Zachary Davis 
Rating:
5.0

Easy access

Richard Andrusick 
Rating:
5.0

??

Merrill Givans 
Rating:
5.0

Customer did not leave a comment.

Dave Houston 
Rating:
5.0

Customer did not leave a comment.

BOBBY POPHAM 
Rating:
5.0

Equipment was not ready for pickup when I arrived. U-Haul stated a 8:30am pickup online but the truck was not ready until close to 9:30. The interior of the cab of the truck had ants in it and something sticky on the center console.

Ramon Parker 
Rating:
5.0

Customer did not leave a comment.

James DeCuir 
Rating:
5.0

Customer did not leave a comment.

JERRY BROUMLEY 
Rating:
5.0

We are a local moving company, and we use them regularly. Very pleasant experience! Nice staff and very accommodating! Will be using again for sure.

donnie Stephens 
Rating:
4.0

Customer did not leave a comment.

Micah Chapman 
Rating:
4.0

Customer did not leave a comment.

Wade Odom 
Rating:
5.0

Customer did not leave a comment.

Scott McGraw 
Rating:
5.0

Everything was done professionally

sandra cotton 
Rating:
3.0

Next to a head shop, vapes and drugs. Did afternoon drop off so no human contact. Small lots, but hey if you’re in a bind, a place to get a truck or trailer.

Nathan Reed 
Rating:
5.0

The associate that assists me was very helpful full and very pleasant and I thank you for all he did to help me out

Bobbie Coleman 
Rating:
5.0

Customer did not leave a comment.

Ruben Robles 
No reviews have been submitted for this location.

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