Customer Reviews for Taylor Storage Center LLC
(U-Haul Neighborhood Dealer)

403 reviews

3498 S Byron Butler Pkwy No 1   Perry, FL 32348

(850) 584-2717

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 584-2717

3498 S Byron Butler Pkwy No 1
Perry, FL 32348

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

cindy worsham 
Rating:
5.0

Customer did not leave a comment.

Melissa Archer-Keen 
Rating:
5.0

Customer did not leave a comment.

SHARON COMBS  |  Overall Experience 
Rating:
3.0

I only choose average as there was no one at this site, sign reading "gone to lunch" was at the door. No worries as the online checkin was fine. However I cant rate this type of intereqcyion more than average as there is no way to improve on average with an online checkin

Frank Campbell 
Rating:
5.0

Customer did not leave a comment.

Jay Gilbert 
Rating:
5.0

Customer did not leave a comment.

Thomas Swain 
Rating:
5.0

the trailer had zip ties making the tail light work it was working when i left but had to play with it to during trip to make it stay on, i also have major complaints about uhaul i rented 1 trailer i got email conformation of renting 1 trailer then i got phone calls for the next 2 days about other reservations i had, i am not sure how your system says i had multiple rentals when i got conformation one the 1 rental i rented and when i was checking in at the facility she only showed one rental, and after the 3rd call and the representative on that 3rd call out of Jacksonville his customer service was absolutely unprofessional lacked in any type of caring, he was very perturbed because i was questioning the call and i had already got 2 other phone calls the day before which totally set him off, i asked his name he said mitch and i asked to speak to a supervisor or manager he laid the phone down for 8min and around 34 seconds where someone came back and just hung it up. i called backed asked to speak to a manger i was put on hold with music and a message while i was actually on hold and when the " manager" came on i explained what happened and found out that the uhaul employee lied about his name and the manager was going to speak to him. i know employees is hard to find and the quality of employee is getting worse every day but the attitude and demeanor of this employee needs to be addressed because i will be thinking twice before i rent a uahul again because of his actions for questioning the call and because your system has major issues if you showed 3 trailer reservations and i only got 1 conformation email

KEVIN FOX 
Rating:
5.0

Location is very convenient Staff are very kind and gracious Thanks for letting me use the facility for 2 years. Sincerely, DorisG

DORIS LEPOMA   |  Overall Experience 
Rating:
5.0

Representative was professional, present and kind. Informed me of options for future rentals.

Christine Luby 
Rating:
5.0

Great!

Chris Huntsinger 
Rating:
4.0

Customer did not leave a comment.

Gregory Rogers 
Rating:
5.0

Jennifer was a great customer service representative.

ROBERT BOATWRIGHT 
Rating:
5.0

Customer did not leave a comment.

TIM TERMARSCH 
Rating:
5.0

Customer did not leave a comment.

Robert Jarrett 
Rating:
5.0

Customer did not leave a comment.

Harold Traynor 
Rating:
5.0

the girl that runs taylor rental is awesome.i had to get my truck right after the hurricane hit perry.it was waiting for me in the nick of time and she got me going. nice truck and very knowledgeable attenant. i will always use uhaul at taylor rental for my hauling needs.thanks

joseph andrade 
Rating:
5.0

Customer did not leave a comment.

JHON BILLINGS 
Rating:
5.0

This location has always been very helpful and friendly.

Marvin Seagroves 
Rating:
5.0

Customer did not leave a comment.

Deborah Goins 
Rating:
5.0

The Uhaul representative was very knowledgeable and helpful. She enhanced my Uhaul rental experience!

JOHN KERRY 
Rating:
5.0

Always excellent service at Taylor Storage & Uhaul. Truck was clean. Truck just ran a little rough like it wanted to cut off but once you got going it ran fine.

Gloria Smyrnios 
Rating:
3.0

Customer did not leave a comment.

John McGrew 
Rating:
1.0

Got there at 9 to return was not open as store hours show. Waited 20 minutes then tried to return through website and was unable so called the 800# to let them know I returned it. Have to rent a trailer in a few weeks so may have to find a different drop off

Deborah Goins 
Rating:
5.0

The manager of the store was extremely knowledgeable and friendly. I cannot think of one thing that would improve the experience.

arbee bernstein 
Rating:
5.0

Quick and easy experience to get the equipment and return it quickly.

Thomas Sadler 
Rating:
5.0

Customer did not leave a comment.

ANGELA SCOGGIN 
Rating:
5.0

Jennifer B is a stellar employee. Quite incredible. I will do as much uhaul business through Jennifer's location as possible. Uhaul is fortunate...

robert foley 
Rating:
5.0

Customer did not leave a comment.

Kiley Faircloth 
Rating:
5.0

Customer did not leave a comment.

Christopher Driggers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris batton 
Rating:
5.0

This was a very convenient option for us , we were waiting for are home to arrive and we’re able to shop for some items like living room furniture , ceiling fans and other items and were able to store it safely, we were living with a relative and they don’t have a lot of room , would Definitely use this place again !!, the girl inside was so nice !!

James Potter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasonyia Johnson 
Rating:
5.0

Customer did not leave a comment.

Cyndi Worsham 
Rating:
5.0

Customer did not leave a comment.

GENYSE ANDREWS 
Rating:
1.0

The Customer service was good, but the fee has unexpected charges

Alphonso Scott 
Rating:
3.0

Truck needs to be service

todd duncan 
Rating:
5.0

The representative at this location had more knowledge then anyone I talked to on the phone. I had to show her all my proof that uhaul personal falsified documentation. She waived my change location fee, which should have never happened because that was already done but documented in the uhaul system or changed by other uhual staff. She was not able to compensate me and agreed this should not have happened

chad corriveau 
Rating:
5.0

Great client experience. Very friendly and easy to work with thank you truly appreciated

Daniel Llamas 
Rating:
5.0

Personnel extremely helpful as always.

EUGENE ASHLEY 
Rating:
5.0

Customer did not leave a comment.

marlon hilson 
Rating:
5.0

Customer did not leave a comment.

Kevin Williams 
Rating:
5.0

Customer did not leave a comment.

SHANDIE STREVEL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elmira jackson 
Rating:
5.0

Customer did not leave a comment.

Laura Edstrom-Smith 
Rating:
5.0

Thank you for keeping my belongings safe and secure in a clean facility!!

TAMMY POPPELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tilda Griffin 
Rating:
5.0

Customer did not leave a comment.

Daniel Scheibe 
Rating:
5.0

Taylor Storage in Perry Florida. Excellent facility, and the lady that I dealt with could not have been more professional, pleasant, or helpful.

Donald Conley 
Rating:
5.0

Excellent experience! I purposely rented from this location this time because of the great experience I had previously when dropping off.

Phillip Ezell 
Rating:
5.0

Always a great pleasure doing business with this location, helpful staff, and stocked well with the different types of needs ! 👍

Tim Gregg 
Rating:
5.0

Customer did not leave a comment.

KaitlynDanielle Miller 
Rating:
5.0

Customer did not leave a comment.

Jennifer Eakins 
Rating:
5.0

Customer did not leave a comment.

Jessica Williams 
Rating:
5.0

Customer did not leave a comment.

Macy Ely 
Rating:
5.0

Customer did not leave a comment.

christopher driggers 
Rating:
5.0

Customer did not leave a comment.

Denise Williams 
Rating:
5.0

Customer did not leave a comment.

MELISSA MENDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA PRIDGEON   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Lucy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Lucy 
Rating:
4.0

Everything was pretty good overall

Dwight Parrish 
Rating:
5.0

Incident with trailer coming off trailer ball....

JOHN VENHAM 
Rating:
5.0

Customer did not leave a comment.

James Lucy 
Rating:
5.0

Very nice lady to work with she is a sweet hart

GARRETT CHAPMAN 
Rating:
5.0

Customer did not leave a comment.

James Cruse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martie Franklin 
Rating:
2.0

Customer did not leave a comment.

Jesse Rebensky 
Rating:
5.0

Everything was great. Had no problems

elbert sever 
Rating:
3.0

There was no clear building marked for customer service. The lady working there was kind and helpful but they sure do nail you for being short a gallon of gas. Geesh!!!

Traci Yarbrough 
Rating:
5.0

Customer did not leave a comment.

Adam Voran 
Rating:
5.0

customer service was Great!

mark james 
Rating:
5.0

My original pickup location was in Tallahassee, FL. The morning of my pickup, I was notified that the trailer was not available anywhere in Tallahassee and I had to drive 57 miles out of my way (each way) to pick up the trailer in Perry, FL. It would have been nice to get that notification earlier so i could better coordinate the move. That said, the woman operating the Perry location (wish I could remember her name) was very professional and helped me through the paperwork, ensured I was satisfied with the equipment and helped me get it hooked up to my truck. Couldn't have been happier with the service she provided.

Michael Kimmelman 
Rating:
5.0

That helps me with the confusion at the pit from the pickup location. Very informative friendly all over one of the best experiences I've ever had.

steven mcgreal 
Rating:
5.0

The women that work here were amazing and helpful

John Capponi 
Rating:
5.0

Customer did not leave a comment.

James Potter 
Rating:
5.0

Nothing

BRIDGETTE GLANTON 
Rating:
5.0

Customer did not leave a comment.

richard becker 
Rating:
5.0

Customer did not leave a comment.

DANIEL PAGE 
Rating:
4.0

It would be nice to be able to rent from U-Haul on Sunday maybe get an earlier start than 9.00 AM

Dwight Parrish 
Rating:
5.0

Excellent customer service.

JANET HOLMES 
Rating:
3.0

Customer did not leave a comment.

debbie sai 
Rating:
5.0

Very efficient and friendly staff. Got me on the road in just a few minutes.

DAVID BROSSARD 
Rating:
3.0

U-Haul did a poor job and letting me know where my pick up location would be I assumed it was in Tallahassee and as it turns out I had to drive an additional hour south to go pick up my U-Haul which I reserved two months prior. I had no choice but to drive the extra two hours round-trip to pick up the van. I will never rent from U-Haul again.

Arturo Vazquez 
Rating:
4.0

Things worked as designed.

wade brown 
Rating:
5.0

Customer did not leave a comment.

ROBERT BLOUNT 
Rating:
5.0

The lady here, made me feel like I've known her for years! Awesome service!

Penny WylieShirah 
Rating:
5.0

Maybe clean the inside cab of the trucks a little better

CHARLES BUTLER 
Rating:
5.0

Wish I could remember the girls name that took care of us. This is the second time we have used this location and the service has been excellent.

Susan Snell 
Rating:
5.0

Super staff.

WILLIAM PALMER 
Rating:
5.0

Great no problems at all

Jerry Goddard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Phillips  |  Overall Experience 
Rating:
5.0

Easy and convenient!

WILLIAM GUIN 
Rating:
5.0

The equipment was excellent. The facility manager has mastered customer service. Thank you for the great trailer rental and thank you for being so kind. This facility is a great place to rent a UHAUL. Wonderful experience.

Harry Geiger 
Rating:
5.0

Nothing

Kathy Glombowski 
Rating:
5.0

Customer did not leave a comment.

Celestino Mendez 
Rating:
1.0

Even though it was during their working hours and the sign on the door said open it was locked , and no one was available.

Christopher Simoneau 
Rating:
5.0

Polite, had what I needed. Great to deal with.

WILLIAM GUIN 
Rating:
5.0

Customer did not leave a comment.

MATTHEW NICHOLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Allen 
Rating:
5.0

Customer did not leave a comment.

DEBRA COWPER 
Rating:
5.0

free insurance and a free tank of gas. Maybe lunch or dinner waiting when I come to pick it up and free ice cream when I return it on time and in perfect condition. You asked ;-)

MICHAEL GRASSO 
Rating:
5.0

Good place for temp storage needs. Easy access day or night as you need.

PATRICK WALKER   |  Overall Experience 
Rating:
5.0

Storage unit is very clean. I kept items in storage there for 3 years and never had any problems with bugs or rodents. Staff is very friendly.

Shannon Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROY BROOKS 
Rating:
5.0

Customer did not leave a comment.

LAUREN LEON 
Rating:
5.0

Customer did not leave a comment.

GREGORY HUNTER 
Rating:
5.0

Customer did not leave a comment.

Lauren Leon 
Rating:
5.0

Customer did not leave a comment.

Nayra VargasCumba 
Rating:
5.0

Amazing experience

FRANCES DURDEN 
Rating:
5.0

Customer service was outstanding

James Sanders 
Rating:
1.0

Was overcharged an additional day rental that I didn’t use, inside trailer had to be swept before I could load.

Anthony Strain 
Rating:
5.0

Staff was courteous and knowledgable. Equipment was ready to go when I arrived, no waiting except for the obligatory paperwork, which again was handled quickly and efficiently.

Dan Barnes 
Rating:
5.0

Customer did not leave a comment.

GARRETT CHAPMAN 
Rating:
5.0

Everyone was so helpful at Taylor Storage. Treated you as if family definitely recommend.

MARK CROWLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshuar Milller 
Rating:
5.0

Customer did not leave a comment.

lorinda wilson 
Rating:
5.0

Always clean and secut

timothy stanton  |  Overall Experience 
Rating:
5.0

Very clean, climate controlled, and overall a good storage company. I would use them again if I needed storage again. Would definitely recommend !

MATTHEW DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Christian  |  Overall Experience 
Rating:
5.0

Seldom one finds a more friendlier and helpful manager than Taylor Rental/Rentals at this location. Her concern for safety, cleanliness, and adherence to policy is unequalled.

TOMMIE STANALAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTANY UPSHAW  |  Overall Experience 
Rating:
5.0

Easy to get in and out. close by and enough space for what I had. Thanks

JERRY MELSON  |  Overall Experience 
Rating:
5.0

Such a great team at Taylor Storage. Some of the first people we met coming to the area. Always helpful. Would highly recommend!

Kevin Caswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEIGH GURR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM TERMARSCH  |  Overall Experience 
Rating:
5.0

Thank you for allowing me to rent from you all.

GRAVITATIONAL BODYWORKS  |  Overall Experience 
Rating:
5.0

Very Pleasant Staff.. Everything was Great! Keep Up The Good Work!

rhonda fox  |  Overall Experience 
Rating:
5.0

Everyone at this facility has always been very friendly, courteous and accommodating. I would highly recommend this storage facility.

FRANK BROWN  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top