Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

93 reviews

1021 Hopper Av   Santa Rosa, CA 95403

(707) 703-4664

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: 11 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(707) 703-4664

1021 Hopper Av
Santa Rosa, CA 95403

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: 11 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

OTHER UHAUL LOCATION PRINTS CONTRACT ON THE SPOT.MILEAGE CHEAPER.

Mark Young 
Rating:
5.0

Was so surprised and happy that they offered us an extra day at no charges. It gave us more time to pack up, which made the move less stressful .

Bonnie Holm 
Rating:
5.0

Jessie is so helpful every interaction I have had with her was very professional and I can't thank her enough for all her help.

Amy Marlar 
Rating:
5.0

Teri was very helpful and professional. Rental process went smoothly, both picking up and dropping off.

Kevin Powers 
Rating:
5.0

Customer did not leave a comment.

Cheryl Thompson 
Rating:
5.0

Nothing, It was perfect.

Barbara Judson 
Rating:
5.0

One of the best costomer services I ever had.

Gerardo Rojas 
Rating:
5.0

The lady at the Hopper Storage was so nice and friendly. I appreciate being able to come in and pick up the truck so quickly. I will definitely come back there when I need a truck. Also you should give Veterans a discount. I would of liked that.

lorie wilcox 
Rating:
5.0

Very helpful and friendly.

Susan Whitehouse 
Rating:
4.0

Great customer service!

Hilary Lines 
Rating:
5.0

Customer did not leave a comment.

Derek Hatley 
Rating:
4.0

Jessica was a very nice and helpful representative. Very good at her job and her customer service was exceptional.

Adam Martinez 
Rating:
5.0

Staff was very helpful and had me on the road in record time. Wonderful folks.

Eric Cogdill 
Rating:
5.0

Customer did not leave a comment.

Gregory Spaulding 
Rating:
5.0

Customer did not leave a comment.

Gary Caldera 
Rating:
5.0

Nothing I can think of

Kenneth Olson 
Rating:
4.0

Very few boxes or bags in stock, and those that were, were triple the normal price of U-Haul goods. As a result, I had to go to Home Depot to shop instead.

Scott Berney 
Rating:
5.0

Awesome job thanks girls

Fernando Uribe Concha 
Rating:
3.0

Customer did not leave a comment.

Boyce Sanders 
Rating:
4.0

Easy

sean martel 
Rating:
4.0

Customer did not leave a comment.

Daryl Taketa 
Rating:
5.0

Terri and Jessie provide excellent customer service. Please send them Kudos from Scott & Lili Trent!

Scott Trent 
Rating:
4.0

Customer did not leave a comment.

SUSAN ISRAEL 
Rating:
5.0

Jessie was the very young girl working on Sunday morning and she was very professional!!👏👏👏

Eduardo Acosta 
Rating:
5.0

Awesome service, super easy thank you!

Matt Anderson 
Rating:
4.0

Customer did not leave a comment.

Gerald Corradi 
Rating:
5.0

Customer did not leave a comment.

Jen Mcallister 
Rating:
5.0

Customer did not leave a comment.

NAUM SPIEGEL 
Rating:
5.0

Customer did not leave a comment.

Kristy Jennings 
Rating:
4.0

Share key code to open gate.

CHRISTOPHER SUNG 
Rating:
5.0

Customer did not leave a comment.

Cheri Winter 
Rating:
5.0

Customer did not leave a comment.

Tea Muller 
Rating:
5.0

Terry (sp?) was amazing and helpful in both picking up and dropping off

Kenneth Mullen 
Rating:
5.0

Keep smiling 😊

Jose Alavez 
Rating:
5.0

Customer did not leave a comment.

May Salido 
Rating:
4.0

Customer did not leave a comment.

Kendra Floren 
Rating:
5.0

Would definitely recommend! Terry was amazing and made it so easy!

Breanna Miller 
Rating:
5.0

Appreciated the quick and attentive service.

Sean Murphy 
Rating:
5.0

Great costumer service from both the ladies I worked with.

Maria Olivarez 
Rating:
5.0

I just want to say that the woman who runs this place, Terry, she is so awesome. Jessie who works up front is also awesome. These two ladies were the very best!! I would recommend this place, or any place these women are, to everybody and anybody. This move has weighed heavy on my heart and I the fact that Terry and Jessie were the people i had to interact with, to rent a uhaul, made it a little lles heavy on me. Thank you ladies. You truly are two of the few good ones left. My storage/uhaul therapists! Lol

Jessica Taylor 
Rating:
5.0

Jesse was super nice, left something in my truck and she was able to get it back for me!

Wade Walters 
Rating:
1.0

this was the worst experience with uhaul or any moving/storage company i've ever had. absolutely abysmal. horribly unprofessional and no communication. they didn't even have the equipment we ordered, we only got one uhaul furniture dolly instead of two. uhaul let me schedule 9:30am to 9:30am but that wasnt even when the place was opened!! i couldnt pick up the uhaul until after 10am when someone opened the gate for me, and then i couldnt drop off at 9:30 either. luckily i got there before 9:30 and started the dropoff process on the app so i wouldnt be charged an extra day, but when i called them to open the gate the security office said they wont be coming in today!!! then i called uhaul support and they finally were able to provide me with another phone number to call to get the gate access code and drop off the uhaul myself. but they acted like they were doing an exception for me, and that i had done something wrong. when in fact i was just trying to pick up and drop off at my alloted times. i had also tried to drop the truck off that evening prior since i no longer needed it, but the place closed early then too! and i was met with an earful from an unprofessional and sexist worker at the storage facility. 0/10. would NOT recommend.

Erin Arsenault-Butterfiel 
Rating:
5.0

Great services

Polly Liu 
Rating:
5.0

Terry had great customer service!

Loren Griswold 
Rating:
5.0

Customer did not leave a comment.

Gary Caldera 
Rating:
5.0

Please be safe with credit card info. I have ID theft and always worry.

RICHARD JENNINGS 
Rating:
3.0

Customer did not leave a comment.

Marcos Olivarez 
Rating:
5.0

the girl who helped me was an excellent customer service representative. kind, patient, calm, direct and clear. ready and easy to rent a uhaul at this location. the only thing i would change is an option for customers to park in the premises - even for an extra charge. 😎 thank you!

Corinne Cherepak 
Rating:
5.0

Customer did not leave a comment.

Jose Aristondo 
Rating:
5.0

Truck was ready and clean

Luis Robles 
Rating:
3.0

Open the gate to let customers with reservations in.

Rebecca VerMeer 
Rating:
4.0

Customer did not leave a comment.

Gabriella Eaton 
Rating:
4.0

The woman i dealt with was very helpful and very kind. Everything went smooth.

Francis Breining 
Rating:
5.0

this is a great place to d business

KIMBERLY PETERSON 
Rating:
5.0

Customer did not leave a comment.

Stanley Meyers 
Rating:
5.0

Customer did not leave a comment.

robert zanutta 
Rating:
5.0

Jesse was very helpful and responded to all queries cheerfully. Very good customer service.

MARK GALLAGHER 
Rating:
5.0

Customer did not leave a comment.

Tony Dorazio 
Rating:
5.0

Customer did not leave a comment.

Danielle Graff 
Rating:
5.0

Easy,fast transaction reasonable rate. Nice helpful staff.

Jesus Plata-ramirez 
Rating:
5.0

Nothing, everything was perfect.

Robert Menzies 
Rating:
5.0

Friendly and professional. Very convenient.

Adnan Kifayat 
Rating:
5.0

Terry was fantastic ! Her customer service is excellent and she was very friendly and patient. I couldn’t have had a better experience. I will definitely recommend Security Public Storage U-Haul to my friends !

Jay Anderson 
Rating:
5.0

Customer did not leave a comment.

Sheryl Mathewson 
Rating:
4.0

Customer did not leave a comment.

Scot Castle 
Rating:
5.0

Customer did not leave a comment.

Martin Medrano 
Rating:
5.0

Nothing. The customer service was great 😊

NOHELIA RASCON 
Rating:
5.0

Thanks

Allison Norman 
Rating:
5.0

Customer did not leave a comment.

Brandon Brown 
Rating:
5.0

Terry was excellent and provided all I needed to make my moving day trouble free. Also Claudia the UHaul representative made my puck up and drop off very easy. My complements to UHAUL for having them in your team

Luis Rodolfo Toruno 
Rating:
5.0

Terri was fantastic. This location is great. We had a horrible experience with another location in Santa Rosa and Terri solved our issue and was professional, patient, and kind. Thank you Terri!

Mario Tellez 
Rating:
5.0

Fantastic, pleasant employees, very helpful five *

darrin Martin 
Rating:
3.0

Customer did not leave a comment.

Dina Waller 
Rating:
5.0

Customer did not leave a comment.

Sandra Pelkey 
Rating:
5.0

Customer service there was great and responsive and so helpful, me and my wife are happy they help on such short notice. Thanks again.

Jose Robles 
Rating:
5.0

Good service

Pramod Thapa Magar 
Rating:
5.0

The ladies are the best… very very helpful Linda giannini

Linda Giannini 
Rating:
5.0

People were friendly and went extra mile.

David Thur 
Rating:
5.0

Customer did not leave a comment.

Ricardo Sanchez Ruiz 
Rating:
5.0

None.

Ronna Herzig 
Rating:
4.0

The staff person Jessie was amazing and quite different than my experience in San Francisco. She was very friendly and helpful. An asset to the company. This was 20 miles away from a closer Uhaul spot but the staff made a difference.

Joseph Marko 
Rating:
5.0

Nothing! Everything was excellent!

Dennis Herrera 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Frank 
Rating:
5.0

Great customer service!

WENDY FLOWERS 
Rating:
5.0

Customer did not leave a comment.

wayne carrington 
Rating:
4.0

Overall, a good experience and will be using this location in the future when needed.

Sheri Hartz 
Rating:
5.0

Customer did not leave a comment.

Morgan McMillian 
Rating:
5.0

Amazing staff, will continue to come back.

Aliya Peer 
Rating:
5.0

Terri was so professional, kind and very knowledgeable. It was so easy to check in and return the truck and I really appreciated that. I will highly recommend renting here to my family and friends. Thank you so so much. 🙏

john frates 
Rating:
5.0

Customer did not leave a comment.

Steve Pangborn 
Rating:
5.0

Everything was absolutely awesome. The customer is awesome. Can’t thank you all enough, especially Terri!!!

kathy sendner 
Rating:
5.0

Very friendly and helpful to rent from.

Mark Constantini 
Rating:
5.0

Customer did not leave a comment.

Somying Hardin 
No reviews have been submitted for this location.

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