Customer Reviews for Little Falls One Stop LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

U-Haul tried taking unauthorized thousands out of my account after I had to dispute bill and got no reply or update. I had roadside ticket at that time all fees were taken for my move, as contract stated. Because truck had electric problem and truck would not start when I went to return it, U-Haul left truck in my drive way and after numerous tries calling them for several weeks and being promised it was being taken care of by the auto repair place U-Haul hired to look at truck, they finally came and got it and then blamed me and charged thousands when I called one last time. This is a crooked company. Because they tried making a unauthorized debit of thousands, my card was blocked for fraud and now I have no access to funds since my bank is still two hours away after move. This is the most disorganized and crooked company and I will never recommend and will tell everyone everywhere the same. Needless to say I had gotten several calls in that time frame asking if I even got the truck because they don't have a working computer system and to even make a dispute or roadside ticket they say they can't help you and you have to go through the app. This is redicilous.

Rating:

4.0

there was a lot of bird shit on the ramp and the truck was full of those dead asian beetles, so even a sweep out ahead of time would have been nice. the fellas there were very nice though in helping us through the paperwork.

Rating:

3.0

It took over 30 minutes to get the vehicle. The system used by your company to interface from my phone to take my picture and a picture of my license is full of defects. The employee indicated it is overly complex

Rating:

1.0

Listen to customer suggestion the first time not 20 minutes later. At least have one person in the place who can understand English well

Rating:

3.0

Had to deliver truck an extra 32 miles from original destination. Received absolutely no compensation from u-haul for this delivery.

Rating:

3.0

He didn’t really know what he needed to do for sure on the return, but he was nice and friendly.

Rating:

2.0

We originally reserved a truck with blankets at a St. Cloud, MN store and were changed to Little Falls, MN. We ordered blankets and this location offered none.

Rating:

4.0

Only problem was the unit didn't come with a lock n key for the back main door to protect all customers things to be safe n secure while using and I believe it should have been one sent with so if the individuals so at a place to use a restroom, get a bite to eat or anything the customers things wouldn't get stolen or tampered with as it had happened even though my things had been while in use of a rental! When used found a item inside can of uhaul that wasn't inside when first opened and entered into cab of the uhaul. The uhaul charge of a day n 4 hrs n under 40 miles of use without any insurance of extras cost a total of 107.95 plus gas was separate charge that was paid for as well n in the agreement sent to my email I have rights to file a claim!

Rating:

1.0

The business must have got new owners because there way of doing the rentals is unbelievably pathetic in every way. I'm super upset with my visit for a rental and ill never spend money there again ill take my money else where

Rating:

5.0

JUST KEEP UP THE GOOD WORK. MJK.

Rating:

3.0

The truck I got was dirty and clearly had not been cleaned. There was oil all over it that I had to clean up

Rating:

3.0

Train people how to use your system and how to attach a trailer. I got part way down the road and the trailer fell off the hitch.

Rating:

5.0

Monty does a great job! Highly recommend!

Rating:

5.0

Wonderful customer service!!!

Rating:

1.0

Store owner should have more knowledge to direct customers what to do,who to call in case of accident. I was just told “we charge you, if trailer not here” No mention of calling U-haul roadside! Caused me a lot of unnecessary stress. Five people looked at trailer and only saw flat tire and maybe bent rim, not $735 damage.