Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don’t allow everyone to park around the office, makes it difficult to maneuver the trailer when large personally owned vehicles are in the way.
David M
Rating:
5.0
Customer did not leave a comment.
Justin H
Rating:
5.0
Customer did not leave a comment.
Nathaniel W
Rating:
5.0
Customer did not leave a comment.
Tony F
Rating:
4.0
The owner was pleasant and enjoyed our conversation even outside of the rental process. It was quick, easy and alleviated stress on a move that was already underway and challenging.
Keva B
Rating:
4.0
Customer did not leave a comment.
Henry P
Rating:
5.0
Customer did not leave a comment.
Tom C
Rating:
5.0
Easy and smooth.
Wade A
Rating:
3.0
Took too long to get the key through the app and was freezing that morning (not their fault, U-Haul app leaves some things to be desired). Windshield wiper fluid was not full. Caused some windshield visibility issues while driving through snow in New Mexico when I ran out after only like 5 uses. Double check all your wiper fluids are topped off before renting please.
Jacinta T
Rating:
5.0
Excellent service. Very friendly atmosphere.
Takesha H
Rating:
3.0
Customer did not leave a comment.
Michael B
Rating:
4.0
Customer did not leave a comment.
lisa t
Rating:
5.0
Claude was very helpful and friendly
May L
Rating:
5.0
Customer did not leave a comment.
JIM S
Rating:
4.0
Customer did not leave a comment.
morgan h
Rating:
5.0
Customer did not leave a comment.
JOSE R
Rating:
5.0
They were very polite professional enjoy doing business with them would recommend them to everybody I will be a repeat customer this location
Joe S
Rating:
5.0
You guys are good. Everything was easy and the vehicle was great. Thank you so much.
kelez v
Rating:
5.0
Customer did not leave a comment.
Carter F
Rating:
3.0
Customer did not leave a comment.
Paul R
Rating:
5.0
Customer did not leave a comment.
Marc M
Rating:
5.0
The truck itself was a piece of junk, smelled like gas and wasn’t running right.
The storage was more than adequate.
Logan B
Rating:
5.0
Make cash refunds available. When payment is cash you should get a cash refund. We was told we could get a check by mail. Still wondering about the check????
Preston D
Rating:
5.0
Customer did not leave a comment.
Corey W
Rating:
5.0
U/K
james c
Rating:
3.0
Location was close to my house
CHRISTINA T
Rating:
5.0
great place to business with very nice yes I wood get people to to do what they need!
Stephen R
Rating:
5.0
Drop off went smoothly. Thank you
Glenn h
Rating:
5.0
Trailers need jacks. Because the parking surface at this location is less than perfectly level it was nearly impossible to unhook the trailer from my truck. I had to leave and get a floor jack and then come back to unhook from the trailer. This is less than ideal.
Lucas G
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
5.0
Customer did not leave a comment.
Luis G
Rating:
5.0
I feel that trailers should be equipped with 7pin wiring connectors that match up with ALL current production trucks. One should not have to drive down the highway to another location in order to purchase a 7 pin to 4 pin connector just to have lights that are required by law to operate legally.
Lucas G
Rating:
5.0
Customer did not leave a comment.
daniel s
Rating:
5.0
N/A
Christian R
Rating:
5.0
Outstanding customer service and satisfaction.
william s
Rating:
5.0
Outstanding service and assistance.
william s
Rating:
5.0
Customer did not leave a comment.
margaret h
Rating:
3.0
People were helpful and accommodating
Gail W
Rating:
5.0
Customer did not leave a comment.
Albert S
Rating:
5.0
The bentelman was very knowledgeable and very helpful. He went back to the office to get an additional 4 pin cable as my truck only had a 4 pin connector in the bed. He connected everything and i was one my way. Always have a good experience at this location.
Jack S
Rating:
5.0
Customer did not leave a comment.
Leroy F
Rating:
5.0
Customer did not leave a comment.
Ismael D
Rating:
5.0
Great service from the folks at TNT. This will be my go-to location for any future u-haul needs.
Charles B
Rating:
5.0
Customer did not leave a comment.
william a
Rating:
4.0
Customer did not leave a comment.
Micah P
Rating:
5.0
Customer did not leave a comment.
Raymond G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Madalyn R
Rating:
4.0
The gentlemen on the front desk was super helpful, I was advice be the U-Haul 1800 number customer support that they will be open during the new year weekend and they were off. I ended 2 day on standby and he was able to call and coordinate with the U-Haul representative of the area and extend my truck rental for 2 extra days since they were off for the holidays weekend. So Kudos to Mr. Chris (U-Haul rep) and the front desk attendant.
In the other hand we need to fix the communication issue between U-Haul and there partners. I should have not needed to waste 2 day waiting on a storage unit during the holidays, and freaking out about been late on the truck rental. for question call back at 530-933-1080.
Luis G
Rating:
1.0
Arrived at exactly 5pm and they were closed. Had to do a very long check out by phone or b charged more. If you are going to be closed, let us just drop it and make check out simpler, too slow.
Samantha C
Rating:
5.0
Customer did not leave a comment.
Edward G
Rating:
5.0
Customer did not leave a comment.
Bart K
Rating:
5.0
Customer did not leave a comment.
Daniel M
Rating:
3.0
N/A
David M
Rating:
4.0
Customer did not leave a comment.
LaToshia W
Rating:
2.0
My stuff got stolen. Told by the owner, “oh that happens a lot, my cameras got struck by lightening. Went back 4 months later camera were still in their boxes!!! Owner is not trust worthy. Never go here!
PAULA H
|
Overall Experience
Rating:
4.0
The gentleman that helped me was VERY helpful and very thorough. Made sure I had a good connection to the trailer and did a good inspection.
nicckolasvela v
Rating:
5.0
TNT storage is convenient and inexpensive. The staff here is courteous and friendly. I highly recommend them to anyone needing at storage unit or a Uhaul rental!!😉👍
WILBUR H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron H
Rating:
5.0
Customer did not leave a comment.
Harlan K
Rating:
5.0
Customer did not leave a comment.
susan b
|
Overall Experience
Rating:
3.0
Better communication about mileage
Amber C
Rating:
3.0
Make sure staff provided the closest drop off location to customers hometown if that's what they want and make sure their paperwork says that before they leave.
Haley S
Rating:
5.0
Excellent customer service! Claude is an awesome customer service representative!
Curtis M
Rating:
4.0
Customer did not leave a comment.
Matthew H
Rating:
5.0
Customer did not leave a comment.
Matthew N
Rating:
3.0
Customer did not leave a comment.
Kevin S
Rating:
5.0
Customer did not leave a comment.
THOMAS W
Rating:
5.0
Customer did not leave a comment.
Paige L
Rating:
5.0
Customer did not leave a comment.
susan b
Rating:
5.0
Customer did not leave a comment.
DELBERT V
Rating:
3.0
Customer service was great! The only issue was the registration system would not scan the back of my license and had to be manually entered.
Tony R
Rating:
5.0
The man running this location was very customer friendly and very helpful.
TROY M
Rating:
5.0
Customer did not leave a comment.
GERALD V
Rating:
5.0
Customer did not leave a comment.
Jonathan D
Rating:
5.0
I was charged FOUR months of rent upon moving in. When I called to ask for an explanation, no one answered. I left a voicemail and my call wasn’t returned. Luckily my credit card company took care of it and I was only charged one month. Additionally, when I moved in I was told my unit was “accidentally” rented out and online reservations are no longer valid. I was “lucky” and got the “only” unit left which was not by the office and didn’t seem secure in the least! There’s not gated access and anyone can come and go as they please. I would NOT recommend them to anyone.
JOSHUA M
|
Overall Experience
Rating:
5.0
Location is excellent. Uhaul app is NOT. Worked, didnt work. No transfer of reservation data to the site. No excuse in this day why its an avg app. Do the work, make it better.
Anthony Z
Rating:
5.0
Customer did not leave a comment.
michael b
Rating:
5.0
Customer did not leave a comment.
jeffrey s
Rating:
5.0
Customer did not leave a comment.
Trenton S
Rating:
5.0
Customer did not leave a comment.
Ryan R
Rating:
5.0
The attendant that assisted us was very nice and helpful.
Joseph C
Rating:
1.0
1) the location gave me an auto transport with a broken tiedown strap. They then used a cheap ratchet strap to try and fix it and I ended up having to buy a heavy duty one to securely tie down the car
2) The location changed my drop off location without telling me. I had already reserved the drop off location closest to my new home and they changed it to one 30 minutes away.
Thomas H
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
Customer did not leave a comment.
Connor L
Rating:
5.0
Perfect place!!! Great customer service!!!
Rafael E
Rating:
5.0
More of a UHaul issue I think, even though I checked in online, supplied pics of my license, and paid for the reservation; it seems like it takes an excessive amount of clicks to complete the reservation at the pick up site. For a simple trailer rental, I should be able to walk in, get my assigned trailer, and head to the pick up point.
The people at the site are great, this is no reflection on them and their cheerful service. I suspect Uhaul could do better on their software.
Jamie S
Rating:
5.0
Everything was perfect.
AMBER H
Rating:
5.0
Customer did not leave a comment.
April S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
APRIL S
Rating:
1.0
I was overcharged
AARON S
Rating:
5.0
We have used this storage facility for nearly 3 years and never had a problem with security, etc. The staff have been more than helpful. Would definitely use them in the future.
Carrie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edrico C
Rating:
5.0
Customer did not leave a comment.
JESSICA G
Rating:
5.0
Customer did not leave a comment.
THOMAS L
Rating:
5.0
There is nothing I can think of. The owner of the rental location was very personable and helpful. Great Experience!
TROY M
Rating:
5.0
Not a thing!! Best U-haul location I have ever dealt with. THE BEST.
JOSEPH D
Rating:
5.0
Customer did not leave a comment.
JOSEPH G
Rating:
5.0
Customer did not leave a comment.
DADRIAN B
Rating:
5.0
Nothing, great people to work with, no problems with the equipment. Thanks
JAMES C
Rating:
5.0
Trailer had some mud on the tires, footprints in the bay and regular road grime but other than that very nice.
THOMAS S
Rating:
5.0
Best customer service one could ask for! Will definitely use this location again and refer others!
APRIL B
Rating:
5.0
Everything was perfect
ALEXANDER J
Rating:
5.0
the guy was helpful and friendly.
GERARDO F
Rating:
5.0
Customer did not leave a comment.
Mickey H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nick A
Rating:
3.0
Confirm if the uhaul has been paid online before charging again on your end to avoid double charges
Jeric D
Rating:
5.0
Customer did not leave a comment.
TIYOHN T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WILLIAM D
Rating:
4.0
Customer did not leave a comment.
MONA E
Rating:
5.0
We had a unit for almost 2 years. Our auto pay debit card on file expired and the owner called asking if everything was ok. I apologized and updated the information. He could have just closed our account, sold our stuff, but he was so nice about it and was concerned if we were ok! I would recommend T-N-T every time!!
CHRYSTAL S
|
Overall Experience
Rating:
5.0
Great storage - no issues
stephanie h
|
Overall Experience
Rating:
5.0
Great place. Easy access.
Brian H
|
Overall Experience
Rating:
5.0
The facility is rat infested, needs to be sprayed to keep critters away.
Valerie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN L
|
Overall Experience
Rating:
5.0
Very nice people, I enjoyed my year that I used there storage.
Daniel B
|
Overall Experience
Rating:
1.0
owner did not honor one month free rental, which caused a big issue.
Paige W
|
Reservation
Rating:
5.0
Excellent customer service.
Robin C
|
Reservation
Rating:
3.0
The gentleman at the office was very helpful. U-Haul was not helpful whatsoever and allowed me to reserve a unit online that doesn't exist or is not available at the facility.
Jocelyn C
|
Reservation
Rating:
2.0
Unfortunately, after we had made an online reservation, we had to wait until 3:00pm for the owner to open the facility (whose hours are posted as open at 9 am) and then tell us he had no availability.
Jimmy D
|
Reservation
Rating:
5.0
Friendly staff and was able to get everything signed up quickly.
Rachel S
|
Reservation
Rating:
5.0
The facilities and grounds are clean and well kept. The customer service was amazing. The owner is kind, helpful, and made the process easy.
Nola W
|
Reservation
Rating:
5.0
Very professional.
tiyohn T
|
Reservation
Rating:
4.0
Very friendly helpful service will begin moving stuff in all this week.
DIANA M
|
Reservation
Rating:
4.0
Very helpful!
Bradley B
|
Reservation
Rating:
5.0
Love that we were able to do everything online. Even though we didn't end up needing a storage unit it was nice to handle everything from home.
jacqueline v
|
Reservation
Rating:
5.0
The Staff is very friendly and gives great customer service.
Janis C
|
Overall Experience
Rating:
5.0
Very good experience!
Al &
|
Overall Experience
Rating:
3.0
They added a month extra to my bill. when we closed the unit. I have still not received one month payment back.
Crawshaw
573-774-5222 Leave a message please.
Sherrie C
|
Overall Experience
Rating:
5.0
Great staff and facility
Mike S
|
Overall Experience
Rating:
5.0
Tim was very helpful with our storage experience, helping us get into the unit and with getting our motorcycle out of the trailer. Very happy with this place!
Rob M
|
Reservation
Rating:
5.0
Excellent
Butch O
|
Overall Experience
Rating:
5.0
I had a great experience with this facility. Everytime I need it something or help, it was always provided to me. Great staff, very friendly and helpful.
Henry R
|
Overall Experience
Rating:
5.0
Friendly staff and clean buildings
Tracie B
|
Overall Experience
Rating:
5.0
The customer service was excellent. The receptionist that I worked with was very accommodating and helpful.
5/5 Excellent!
DANIEL M
|
First Impressions
Rating:
4.0
Move in was easy and we had no problems. Staff was friendly and easy to work with as well.
Privacy R
|
First Impressions
Rating:
5.0
Clean Storage Units, Friendly Service. Would use again.
Privacy R
|
First Impressions
Rating:
5.0
Storage unit is very clean and love that it is under 24 hour surveillance. Owners are extremely nice. Love it!
Privacy R
|
First Impressions
Rating:
3.0
I have no comment.
Privacy R
|
First Impressions
Rating:
3.0
Our plans changed so we no longer needed the storage.
Privacy R
|
First Impressions
Rating:
5.0
Customer service was excellent. Facilities were very well maintained. Only complaint but it shouldn`t be a show stopper, is the cramp area between the buildings in which individual units are housed.
Privacy R
|
First Impressions
Rating:
5.0
Excellent
Privacy R
|
First Impressions
Rating:
4.0
Everything was wonderful very helpful
Privacy R
|
First Impressions
Rating:
4.0
Very clean, nice customer service, within reasonable distance from Ft Leonard Wood. Would definitely use this storage facility again!