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BRIAN P
Customer Reviews for T Bar T Farm Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect overall! great service very much friendly check in and check was great and fast…
Myesha USo many problems with this location. 1. The guy had no idea what he was doing, and even said so. After 10+ attempts at using several of our debit and credit cards, he finally was able to make it work. 2. He was rude the whole time. 3. He was no help with telling us what we had to do to actually get the rental after we paid (as far as downloading the app, checking out the condition, etc). 4. He refused to let us pick a drop-off location, and told us we would just have to call the drop-off location when we got there to set that up because he didn’t know how. This became a problem as all locations nearby were closed when we got there. 5. The uhaul was dirty and had all kinds of unmarked damage prior to us getting it. 6. We were charged for 100+ miles that we didn’t need or use. I want a refund.
Brenda GEverything went well, and easy to use. I will be a return customer. Thank you.
Mike MThank you to the wonderful lady on the phone that changed my rental after hours thank you for caring and going the extra mile .
david mVery helpful and friendly.
Rebecca WThose two guys at this location where phenomenal I told them my problem they were trying to do everything in there power to make it right I thank those guys and in the future if I need a rental it will be with them
Christopher RDrop off was a piece of cake. No issues or problems at all.
Tonya HI had reserved one unit but the dealer could not meet me a the scheduled pick up due to a family emergency. I then was moved over to another dealership that got me the truck and made the transaction workable.
Greg DThe place was supposed to ooen at 8:30am and was not open. We arrived at 8:45am along with other store customers. Uhaul representatives were awesome in assisting us on what to do to turn in the truck so we didnt have to sit and wait around for someone to show up. We wanted to drop the truck off in Scurry, TX but it wasn't on the list (guessing it was a new rental location) since we were in scurry.
Bruce BGreat service from T-Bar-T Farm Supply, no problems at all with the trailer rental.
Steven WThe staff is friendly but not being able to return the trailer after hours proved to be a huge inconvenience so we will be booking future reservations at a different location nearby.
Samuel aThe location in Kaufman is fine. They get the job done. What sucks is Uhaul the company! They charged me $185 for two extra days and an incorrect dropoff that was based on an inaccurate address their employee entered on my order. Utter waste of my time to make them correct their mistakes. They refunded the money, but the energy I had to put into it is cruel and unusual punishment on their part. Uhaul as a company is not customer friendly. They've lost the humanity in what they do. Somebody please start a competitor that cares about people.
Patrick DGreat experience.
David FVery friendly people
William HTruck was great. Vendor renting me the truck was great: Friendly, knowledgeable, and competent. The rental PROCESS was abysmal. Due to the U-Haul software, it took us a full HOUR to get me checked out. Software is non-intuitive, confusing for the user, and has misleading error messages, to name a few. Several users seemed to be aware of these shortcomings. I like U-Haul as a company, but your software reflects badly on you.
Kearn LVery friendly helpful staff!
Jeffrey MCustomer service was very good
Gennice RFirst time dropping off a U-Haul rental at this location. Staff were friendly and very helpful with doing the check in process for me.
Joseph DTook a week to check the truck in. I called him the day I dropped off the truck and he called me back telling me I had the wrong location. A week later he checked the truck in and he still charged me double.
Tiffany HHave the correct hours of operation for the location.
THOMAS WThe trailer I rented was hitched right on my truck and the trailer came on done in the middle of the highway load. Glad there was an official U-Haul rental store next to where the trailer came in done help me out and a life savers. I could not be more grateful for the Jim miller U-Haul place in Dallas for helping me out. Kaufman U-Haul needs more training because I could have lost my life with this mistake
Abel STell the truth first and far most about equipment and location of where equipment is! Have all adapters on hand that is required for the rental equipment.
Perry HT Bar T has been great to work with. We have used them multiple times and their service is fantastic.
Kyle GI tried to do the check in online and it didn’t work and I got charged an additional 20.00.
cy mExperience was all I could ask for
Leonard BThe guys at TBarT were excellent, super helpful and friendly, would recommend to anyone needing a uhaul in the area.
Cheryl CWhen I do online check in don't have me standing g at the counter checking in again for 20 minutes.
julie si got $20 dlls charge for dropping off, because according to somebody on the phone the place does not take equipment when they are not open, I took it the day i was supposed to, i never was told i was getting that charge. Very disappointing.
ENRIQUE MVery friendly and helpful.
kay pEmployees went above and beyond in customer service!
BILLY CCan't think of anything. It was a very positive experience!
jerry wWas the best experience I had renting a trailer
STACY CLocation was closed so no one was there. But we didn’t need help
Clinton WSuper friendly customer service. Explained everything we needed to know perfectly.
stephany yThank you!!!
Amber BEverything went good at this location
Aleigha PWe will use them always!
Joan TNothing, outstanding experience. Staff were helpful and friendly
robert fI'm so thankful 🙏 the drop off was as easy as the pick up!
amy mT bar T is amazing! They are always so friendly, professional, and just an amazing group of people! We rent from uhaul every month and the last two months have been the best uhaul experiences we’ve had! We won’t go to any other location if we can help it!
Rebecca TBeing charged $43 for gas when I was barely under half a tank was ridiculous
CECIL KWas great easy to rent trailer would recommend to others
Jesus RI had to contact roadside assistance after the truck would not start. Long story short I lost three days of loading and traveling. I contacted uhaul customer service and was given two extra days for turning in. When I turned in my rental equipment they still charged me for an extra two days of use!!! Horrible experience all around.
Pedro M