Customer Reviews for Swansea Parts Co
(U-Haul Neighborhood Dealer)

102 reviews

105 E Craft St   Swansea, SC 29160
(@Hwy 321)

(803) 568-3370

Office Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 568-3370

105 E Craft St
Swansea, SC 29160
(@Hwy 321)

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Micheal Drake 
Rating:
1.0

Fuck your service.. you ripped us off on the mileage..

justin patterson 
Rating:
3.0

Over charged

Erasmo SANCHEZ 
Rating:
3.0

They were closed when we dropped it off so we never really spoke with anybody just did with what the 1-800 number of people said do drop the key

ROBERT SNYDER 
Rating:
5.0

Customer did not leave a comment.

Franky Jumper 
Rating:
5.0

Continue offering great service and selection as you do everyday.

Thomas Beery 
Rating:
5.0

Customer did not leave a comment.

mel thorne 
Rating:
5.0

Customer did not leave a comment.

jessie mccall 
Rating:
1.0

First I got over charged by 20 dollars. Then I was told that I returned it late and got charged another 20 dollars. When called about the issue I was told I would receive a refund and never received a refund. I have called a few times and this still has not gotten taken care of . I am a loyal u-haul customer but after this I don't think I can use this service again and I will spread the word on social media about this as well.

Brandon Baylor 
Rating:
3.0

Customer did not leave a comment.

Lenn Stark 
Rating:
5.0

Customer did not leave a comment.

James Wyatt 
Rating:
5.0

Very good service love it 😀

Daniel Tejada 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GREEN 
Rating:
5.0

Customer did not leave a comment.

Ieshia Evans 
Rating:
5.0

The uhaul leaked in the back and some of my stuff got wet And the person the used it before me left it on empty The truck drove and sounded like it hasn't been serviced in a long time

COLLEEN PERINO 
Rating:
3.0

Make sure gas is in the truck

donald wilds 
Rating:
3.0

Customer did not leave a comment.

Michael Methvin 
Rating:
5.0

I did not have any issues with the uhaul pickup at Swansea parts co. However, I was supposed to pick up the truck at B&E Trucks LLC, 2018 Charleston Hwy, Cayce, SC 29033. I didn’t receive a confirmation call the night before. I called the store with no answer and then spoke to 2 uhaul agents who checked my reservation and assured me there was a truck ready for me to pickup at the location at 8am. There was not a truck for me and I never received a call from the location informing me they did not have a truck.

Dan Schorr 
Rating:
1.0

Was charge for extra mileage when I had to go a hr to get it and had to drive a hr back. When return the lot did not have space to turn truck around so we had to drive around the block which cause use to go over.

Trevar Hemphill 
Rating:
5.0

Service was good

Kenneth White 
Rating:
3.0

Customer did not leave a comment.

Lolita Rowe 
Rating:
2.0

Cashier was tweaking. Hate to see it. He changed my drop off location even though I told him I wanted to drop off in Rock Hill. Was very unhappy to have to drive to Charlotte instead.

Brett Taylor 
Rating:
5.0

Customer did not leave a comment.

Michael Stuppiello 
Rating:
5.0

Allen was very helpful at all times. I would highly recommend using this location!

Ray Wightman 
Rating:
5.0

I originally did an online order for another location. They gave my truck away. I was called an texted a new location. When I called to confirm they had no order for me. Another text came with another location. I called to confirm they also had an issue, but they were willing to try and help. When I got to the location the online pickup would not work. The man ended canceling the order and entered another like I just walked in. I will never use any part of the online system again. It was a very frustrating experience. I would definitely use the Swansea parts co location again. They were very helpful and that was much appreciated.

Mary Dougherty 
Rating:
5.0

Customer did not leave a comment.

Micheal Drake 
Rating:
5.0

Customer did not leave a comment.

Josh Drake 
Rating:
5.0

Customer did not leave a comment.

Josh Drake 
Rating:
5.0

Nothing

Michael Drake 
Rating:
5.0

Customer did not leave a comment.

Michael Drake 
Rating:
2.0

No one answered the phone I had to drop it off Sunday around 10 am called number several times so I drop off and took pictures for proof of delivery but didn't get a receipt

CHRIS RIPP 
Rating:
5.0

Customer did not leave a comment.

Wayne Battle 
Rating:
1.0

Inform employees NOT to respond, when asked a ? about the almost flat tire... "It's not my responsibility. Call 1-800-UHaul." Rude!!!! (after filling this tire with 40 lbs of air.) Steering and transmission in very poor condition...dangerous, in fact. We abandoned this truck, for safety reasons.

Robert Sade 
Rating:
1.0

The guy was rude did not offer to hook up the trailer or anything.

Stephen Hall 
Rating:
3.0

No explanation of the equipment and do's or don'ts. The left side brake/running light was disconnected and not working. No inspection process prior to leaving the location.

Larry Vanicek 
Rating:
5.0

Customer did not leave a comment.

Joe Jeffcoat 
Rating:
5.0

I would come back there again they were very helpful and very nice

Carolyn Bowen 
Rating:
5.0

Customer did not leave a comment.

Walter Carver 
Rating:
1.0

I would not go back to this place.

chris smith 
Rating:
5.0

Customer did not leave a comment.

bruce cornelius 
Rating:
3.0

Customer did not leave a comment.

DAVE STALNAKER 
Rating:
5.0

Please have dogs behind counter and not accessible to customers especially if they have children with them. Everyone is not comfortable being around dogs. It was quit uncomfortable being in there with the dogs and you don’t know their behavior. I just stayed calm and was very eager to get done and leave.

DeShun Mack 
Rating:
3.0

Customer did not leave a comment.

BERTHA MAE TANO 
Rating:
5.0

Customer did not leave a comment.

GLEN MCCABE 
Rating:
3.0

The tow dolly that I used had a right tail light missing. If I had not been on a time crunch to leave and had to call ahead for this to even be available I would not have used this dolly. According to the employees at the Reno NV location this piece of equipment had to be taken out of circulation. It was very concerning that one location sent this equipment across the country with a missing tail light and the other wouldn't use it for anything going forward. I would like to be at least partially reimbursed for this given the risk involved in using this dolly.

jerremie knuckles 
Rating:
5.0

Customer did not leave a comment.

William knight 
Rating:
1.0

Owner was rude said he couldn't rent me a truck didn't know how. Is have to wait.i ask how long he said he didn't know. Was very ugly. The truck would stay in reverse half of the time it would pop back into park or numtrel.

KELLI MULLENAX 
Rating:
1.0

The representative in the S.C. U-Haul location was rude and hung up on me today. I tried to explain to Mr. Archer that we reserved a tow dolly for one-way and the fee should have been $44.95 (plus tax) but we were charged $79.00. Our understanding is that we would be refunded the difference. This was a really bad experience and Mr. Archer was unprofessional for hanging up on a customer. We should be refunded. Please contact Tonia Poole at (678) 697-5536.

Emma Poole 
Rating:
5.0

Excellent customer service!

WALTER CARVER 
Rating:
3.0

Utilize the speedy check-in. I used the service, but had to check on again when I arrived at the facility. This was very inconvient and frustrating.

SYLVIA MCFADDEN 
Rating:
5.0

Customer did not leave a comment.

steven jackson 
Rating:
3.0

U-haul contract location; crude/inapproprite language used by agents and other persons not customers. Did not get discount for not having requested size truck available.

hank swanson 
Rating:
5.0

Customer did not leave a comment.

gabriel bolts 
Rating:
5.0

Customer did not leave a comment.

Marci Newman 
Rating:
5.0

Don't change a thing. Easy rental and friendly staff. Very clean and comfortable vehicle. Was ready on time and had no issues. Much appreciated and will use again if needed. Thanks

Robert White 
Rating:
5.0

Customer did not leave a comment.

W A MCELVEEN 
Rating:
5.0

Customer did not leave a comment.

ILYA SOMOV 
Rating:
4.0

Everything perfect!

Joseph Sloan 
Rating:
1.0

Get your staff up out of their chairs to properly check in a customer then somehow lure them out side to show the customer where to park the trailer insteadvof sitting on their behinds watching TV.

Virgina Gardner 
Rating:
5.0

Very nice and agreeable staff. They were not expecting our truck to arrive, but they were more than accommodating. Very pleased with their care and concern for my moving experience.

Judith strickland 
Rating:
3.0

Customer did not leave a comment.

james bolton 
Rating:
3.0

Customer did not leave a comment.

Brock Miller 
Rating:
3.0

Dropped off after hours. Can't really comment.

Ray Deel 
Rating:
1.0

My service with Uhal was completely horrible!!! Every single store gave me a different estimate on the same exact store. The conversations were recorded and I would like for someone to go back and listen to the immediately! I was over charged and I am furious! This was my first time with Uhal and I doubt I will ever use Uhal again or even recommend to my peers! I would appreciate it if someone would give me a call so that we could discuss the matter!

karima davis 
Rating:
1.0

The pickup point. Was dirty,clerk was smirky,incompetent. Another person had to finish it

DEE WRIGHT 
Rating:
4.0

Customer did not leave a comment.

ERIC DUVEN 
Rating:
5.0

Customer did not leave a comment.

TOMMY JOWERS 
Rating:
4.0

Customer did not leave a comment.

Kenny Clark 
Rating:
5.0

Customer did not leave a comment.

carlos castillo 
Rating:
4.0

Customer did not leave a comment.

Tina Robinette 
Rating:
3.0

Very friendly

STACEY NICHOLS 
Rating:
3.0

Customer did not leave a comment.

LESLIE HICKMAN 
Rating:
5.0

Customer did not leave a comment.

TOM LEWIS 
Rating:
5.0

Great experience. Simple and quick at this location. I will use it again if I need a truck.

RICHARD LACKEY 
Rating:
4.0

Customer did not leave a comment.

christen young 
Rating:
3.0

Customer did not leave a comment.

BARRY NEWELL 
Rating:
3.0

Customer did not leave a comment.

Inez Hall-Williams 
Rating:
4.0

Truck had a low radiator fluid dash light on. All fluid levels fine. No problems.

David Goddard 
Rating:
4.0

Customer did not leave a comment.

STEVE ALLEN 
Rating:
3.0

The first guy seemed airheaded but when we came to pick the 2 guys who helped us were nice & helpful. When making a reservation for the truck, it took forever to explain we wanted a 17 ft truck not a trailer. They were having printer problems but that was the only negative on pick up day.

BYRON LUTZ 
Rating:
3.0

Customer did not leave a comment.

John Arron 
Rating:
4.0

Customer did not leave a comment.

Barry Newell 
Rating:
4.0

None

Barry Newell 
Rating:
5.0

Customer did not leave a comment.

Kadeedra Robinson 
Rating:
2.0

Could not see out of the windshield- dirty- told unhaul rep where I returned it.

Brion Rodgers 
Rating:
3.0

Customer did not leave a comment.

ROGER TAYLOR 
Rating:
3.0

Speak to the customer when they return a vehicle.

joanna rogers 
Rating:
4.0

Customer did not leave a comment.

Derrick Jones 
Rating:
4.0

They seemed OK to me.

Steve Williams 
Rating:
3.0

Customer did not leave a comment.

Jonathon Holley 
Rating:
5.0

We were scheduled to pick up the vehicle originally in West Columbia. When we got to this location we were told we had been called and told it was transferred. We were told they called at 9AM the day prior, during which I was in a meeting. I received no call, additionally, the owner of this site was less than helpful. Fortunately the individual in Swansea was extremely kind.

KEN BEDENBAUGH 
Rating:
3.0

I had reserved the equipment to pick up in downtown Columbia, SC. I had to drive 30 miles to this location to pick up the trailer. I am extremely unhappy with U Haul service.

JIMMY WOODALL 
Rating:
3.0

Customer did not leave a comment.

Clifford Midkiff 
Rating:
5.0

Customer did not leave a comment.

CINDY MARTIN 
Rating:
3.0

Customer did not leave a comment.

DARLENE SIMMONS 
Rating:
5.0

Dropped off vehicle after hours.

APRIL STOCKS 
Rating:
4.0

Customer did not leave a comment.

Mollee Pritchard 
Rating:
3.0

Customer did not leave a comment.

BRYAN MARTIN 
Rating:
3.0

Customer did not leave a comment.

cynthia haddad 
Rating:
3.0

Customer did not leave a comment.

EDWIN PEREZ 
No reviews have been submitted for this location.

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