Customer Reviews for Sunset Storage Center
(U-Haul Neighborhood Dealer)

517 reviews

780 Rte 5 & 20   Irving, NY 14081
(1 Mi W Of 90)

(716) 934-3588

Office Hours

  • Mon-Tue: 10 am–4 pm
  • Wed: Closed
  • Thur: 10 am–4 pm
  • Fri: 10 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 934-3588

780 Rte 5 & 20
Irving, NY 14081
(1 Mi W Of 90)

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–4 pm
  • Wed: Closed
  • Thur: 10 am–4 pm
  • Fri: 10 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kayleigh Mcniff 
Rating:
5.0

Everything was great!

dave covert 
Rating:
5.0

Trailer was clean and a little worn had a little difficulty with the roll up door being hard to open, but especially liked the new tires and as with all U haul trailers tows great when loaded or empty Agent, came right out and assisted with hookup checking lights and such appreciated his help Tony beck

ANTHONYGERALD BECK 
Rating:
5.0

All eas Great👍

ALLEN MILLER 
Rating:
5.0

Customer did not leave a comment.

Ericka Boyd 
Rating:
5.0

Customer did not leave a comment.

CASSY HEPPEL 
Rating:
5.0

Customer did not leave a comment.

Lisa Peacock 
Rating:
5.0

Customer did not leave a comment.

MIKE MILLER 
Rating:
5.0

Was very good experience. Just one comment - we were told about the rental fee and mileage, but were not told about the gas purchase requirement ahead of time. Thanks so much!

Laura Nosbisch 
Rating:
5.0

Customer did not leave a comment.

Hannah Boothe 
Rating:
5.0

Get rid of the uhaul app cause it ain't worth a dam to use it to return vehile

Brad Wheat 
Rating:
5.0

The measurements for the trailer are NOT correct. Sticker and representative stated 5 foot width. I asked if that meant the inside dimension and was told yes. This is NOT correct. The inside is 4 inches less. Although my item fit, it left me with only 1/2 inch on each side risking damage to my golf cart. Measurements need to be ACCURATE.

ADRIAN BALCH 
Rating:
5.0

Guy at counter was very pleasant. Helpful.

Emanuel Irizarry 
Rating:
5.0

There was a trailer for rent there did not show it on I haul website so I’m happy I decided to stop in so I didn’t have to drive so far for drop off location

Anthony Simon 
Rating:
5.0

Customer did not leave a comment.

Andrew Berek 
Rating:
5.0

Customer did not leave a comment.

Krystal Hafner 
Rating:
5.0

Nothing comes to mind.

TERRY TANNER 
Rating:
5.0

Customer did not leave a comment.

Skyler Becker 
Rating:
5.0

Customer did not leave a comment.

VICKI ROCQUE 
Rating:
2.0

On line pick up and drop off horrible. Filed a complaint

Greg Chwojdak 
Rating:
5.0

Customer did not leave a comment.

annmerie Hanley 
Rating:
4.0

Customer did not leave a comment.

Stephen Stout 
Rating:
5.0

Staff were very friendly and helpful, made sure I was happy and satisfied with the trailer I rented. Will continue to use this great location.

matt bogosian 
Rating:
4.0

Customer did not leave a comment.

Steven Clareus 
Rating:
5.0

Rob in Irving is helpful, kind, efficient, and knowledgeable. Would highly recommend renting from him, smooth and easy transaction! Thank you

WAYNE SEABOLT 
Rating:
3.0

Well the truck engine light was on. They left a note saying ok to use with engine light. Ash tray had ashes in it. I don't smoke. Other than those two things. Ok . Don't feel a truck with engine light on should be rented.

Bernard Spinelli 
Rating:
5.0

Customer did not leave a comment.

MIKE MILLER 
Rating:
5.0

Excellent management of facility. My unit was always clean & dry. All my items in storage remained in great condition during the years I stored items there. Thanks Sunset Storage!

BRIAN BALLA  |  Overall Experience 
Rating:
5.0

Very easy and a pleasure to do business there.

SIMON CRAWFORD 
Rating:
5.0

Customer did not leave a comment.

Terrence Herbeck 
Rating:
3.0

easy and quick. Thank you.

Timothy Hooge 
Rating:
5.0

Customer did not leave a comment.

THOMAS EDWARDS 
Rating:
4.0

We used this location to just drop off our rental...it was closed so we didn't interact with anyone there.

Deborah Rickerson 
Rating:
5.0

Change the wiper blades…. It was raining/ snowing most the time I rented the vehicle and the streaky wipers made for hard visibility. Over all was an excellent experience for my first time use.

Brian Mccrory 
Rating:
5.0

Customer did not leave a comment.

Shannon Goode 
Rating:
1.0

The door wouldn’t open on my truck and I was unable to use it and I was charged anyway. Awful experience.

Aila McAllister 
Rating:
5.0

The only issue o had is paying for the miles. I ordered from a location closer to my home. Then after my order is complete i end up having to pick up 20 miles away. I had to drive an extra 20 miles to get the truck and then 20 miles back. So i paid an extra 40 miles milage because they completed my order then sent me further.

Nancy Getselman 
Rating:
5.0

The process was quick and easy with no issues. The owner/operator was very helpful and knowledgeable.

RODNEY BUERGIN 
Rating:
5.0

The safety chains on your trailers barely fit onto the hitch of my 2022 Honda Ridgeline. The hooks need to be a bit more open....

george meyerhofer 
Rating:
5.0

One headlight was nearly out. No info given about using thruway.

Linda Mosher 
Rating:
5.0

Gentleman at the counter was very nice and helpful.

Rose Gertz 
Rating:
5.0

Ready when arrived returned several hrs later with no problems

Peter Strobel 
Rating:
5.0

Customer did not leave a comment.

Terrence Herbeck 
Rating:
5.0

Customer did not leave a comment.

DAVID SMITH 
Rating:
5.0

Customer did not leave a comment.

WAYNE FLADING 
Rating:
5.0

I was extremely impressed with how well the unit was clean when I got it and how helpful everyone was with all my questions.

KAREN HOELCLE  |  Overall Experience 
Rating:
5.0

The guy who runs it is a awesome person.. thank you for everything

joyce burfield  |  Overall Experience 
Rating:
3.0

You moved my pickup location twice. I was supposed to pick up 10 minutes from where I needed to use it for a one way trip. First you moved my location to an hour away because you didn't have my truck but screwed up again and didn't have a truck at that location either. I had to drive an hour and a half after picking up the truck, then almost 2 hours to where I was going. This was terrible service and makes me reconsider using you in the future.

Michael Osuch 
Rating:
5.0

Customer did not leave a comment.

George Mayfield 
Rating:
5.0

Get the location a trailer dolly so he can move trailers around. I had to help him move a car dolly by hand in order to make room for me to park the 6x12 trailer I was returning. Then we had to hand lift the trailer off the ball of my truck. Please get this gentleman the right equipment for the job before someone gets hurt.

Daryle Lauber 
Rating:
5.0

Everything went very well for me completely satisfied would recommend and would use again

jennine sauriol 
Rating:
5.0

Fast and easy. Friendly service. Very nice location.

Susan Bartle 
Rating:
3.0

Customer did not leave a comment.

ROY SHIMMYO 
Rating:
3.0

I was given two different locations for pick up in my confirmation emails. When I called to figure that out, they gave me the one furthest away and totally out of my way. I asked for something closer and was given the location above. When I went looking for my confirmation email I couldn’t find one. It was sent to an old email, which hadn’t been used for any of these transactions. I was also never offered any of the protection plans either on the phone or in person. On the positive, the cargo van was a comfortable great ride!

Elaine Funch 
Rating:
5.0

Customer did not leave a comment.

JOHN TREANOR 
Rating:
5.0

Customer did not leave a comment.

TERRI ISKRA 
Rating:
5.0

Customer did not leave a comment.

Donna Blachowicz 
Rating:
5.0

Ron is always great to work with!!

MIKE BOISMENU 
Rating:
5.0

Wouldn't change a thing! So helpful, service was quick. And very friendly

DEB ADAMS 
Rating:
5.0

Great ride..app. experience wasn't great but eventually figured it out..

Alan Hazard 
Rating:
5.0

Customer did not leave a comment.

Philip Zimmermann 
Rating:
2.0

Tell me what the separate $120.00 charge was that didn't get on my official U Haul bill

DANIELR ROGENMOSER 
Rating:
3.0

U Haul sent me to drop off at a closed location after I told them I did not have a smart phone.

DANIEL SMITH 
Rating:
5.0

Whole experience was excellent.

Mike Emiliani 
Rating:
5.0

Customer did not leave a comment.

Denise Ackler 
Rating:
4.0

Customer did not leave a comment.

EDITH PARKER 
Rating:
3.0

The trailer had an older tire on it .. it looked like it had cracks in the sidewall and a small slice in the sidewall of the tire

Steven Clareus 
Rating:
2.0

Make sure if you're closed someone reaches out to your customers. Try to clean off the vehicles I got freezer burn on my fingers trying to clean off a 26' truck by myself, still can't feel two of them, when I called the lady told me she would give me the district managers number and never did. The movers I hired through their service were amazing though I definitely tipped them well for their amazing help.

Katie Pero 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Boldt 
Rating:
5.0

Customer did not leave a comment.

JAMEST KUNCH 
Rating:
5.0

Customer did not leave a comment.

JOCELYNJ JONES 
Rating:
5.0

Customer did not leave a comment.

JOHNCHARLES CAVENEY 
Rating:
5.0

Great to deal with!

KATHERINEANN BRINKMAN 
Rating:
5.0

I was happy with the service, thank you.

brian chieco 
Rating:
5.0

Customer did not leave a comment.

Matthew Chido 
Rating:
5.0

I was very pleased with the service and the equipment.

GARY JOHNSON 
Rating:
5.0

U-Haul app did not work well with truck drop off. It would not accept our pictures for truck verification. The webpage did, thankfully.

kaitlyn long 
Rating:
5.0

Customer did not leave a comment.

GEORGEE MEYERHOFER 
Rating:
5.0

Very good experience. Highly recommend

MARKDAVID LILLEY 
Rating:
5.0

Customer did not leave a comment.

DYLAN HALAS 
Rating:
5.0

Customer did not leave a comment.

PATRICK WALTERS 
Rating:
5.0

Very nice and helpful staff!

KIM SOMERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER ERWIN KONRAD 
Rating:
5.0

Rob was great. He delivered as promised, was very friendly, knowledgeable, and accommodating to my needs. I will be renting more often due to the ease, great service and reasonable prices. Only complaint is the standard dolly security strapped in place not requested took up floor space and I didn't want to move it to have to pay extra so my mower wouldn't fit. Strapped on wall would be a benefit. I will surely be back and might even get a hitch installed so I can't rent the trailers too. Rob is a standout of customer service in this age of employees who don't care very much. See you again! John Mateszon

JOHN MATESZON 
Rating:
5.0

Nothing. Rob made the whole experience very pleasant. Thanks!

SUSANM LONG 
Rating:
5.0

Check in went perfect, instructions for drop off after hours was well explained. Thank you for the excellent service.

WILLIAMANTHONY MILITELLO 
Rating:
3.0

Customer did not leave a comment.

AUTUMNARIEL TONNESEN 
Rating:
3.0

Nothing, this location is run very well.

Gary Nelson 
Rating:
5.0

Customer did not leave a comment.

JOHNTHEODORE EVANCHO 
Rating:
5.0

Fast and easy. Convenient location.

THOMASMALCOLM LAWTON 
Rating:
5.0

Customer service was amazing , even have indoor heated storage for my motorcycle. Access was easy and convenient thank you for 2 years of great dry storage

Gregory Barone  |  Overall Experience 
Rating:
5.0

Everything was perfect, drove in , they hooked up trailer, signed paperwork and away I went. 5 X 9 trailer was perfect for hauling motorcycle. plenty of D rings to tie it down. for sure would do it all over again. the easiest way to go. Thanks!

JOSEPHR TILERT 
Rating:
5.0

Easy to locate and convenient.

RICHARDBENTLEY SNYDER 
Rating:
5.0

Customer did not leave a comment.

ULISES HERNANDEZ PEREZ 
Rating:
5.0

Customer did not leave a comment.

PETER ERWIN KONRAD 
Rating:
5.0

Great drop off location, with friendly helpful people

David Crino 
Rating:
5.0

Customer did not leave a comment.

JONATHANLARRY WILT 
Rating:
5.0

Customer did not leave a comment.

ADAMT PIERCE 
Rating:
5.0

I'll definitely do business at the Irving NY location again( Sunset). He made the process easy, fast and friendly.

Joanne Miller 
Rating:
5.0

Customer did not leave a comment.

Melissa Thomas 
Rating:
5.0

Nothing everything was great thank you.

ANTHONYSHAWN JR TABB 
Rating:
5.0

The agent at this facility was extremely courteous and very helpful!! Very impressed. I will try to use their equipment again!!

HARRY WATKINS 
Rating:
5.0

The only complaint I have is the price. Very expensive and no veterans discount offered. You'd think that a company founded by veterans moving would offer a veterans discount. I was told there wasn't even a discount for uhaul employees. Family should always come first.

JOHN KOHLER 
Rating:
4.0

Customer did not leave a comment.

JOHN MARCINIAK 
Rating:
5.0

Customer did not leave a comment.

DENINE VARA 
Rating:
5.0

Customer did not leave a comment.

TOM WELCH  |  Overall Experience 
No reviews have been submitted for this location.

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