Customer Reviews for Sunoco Food Mart
(U-Haul Neighborhood Dealer)

215 reviews

256 Arnold Mill Rd   Woodstock, GA 30188

(770) 926-0448

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 926-0448

256 Arnold Mill Rd
Woodstock, GA 30188

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

mary alford 
Rating:
5.0

Really nothing, everything went like clockwork. The only issue we discovered was that one of the hooks on the ramp was broken, so we had to stack wood on the bumper to keep that side up. Even though it created a sketchy situation, I don't think the "location" would ever know this unless a customer brought it to their attention.

Dana Shepler 
Rating:
5.0

Manager was very helpful.

Bryan Semkuley 
Rating:
5.0

Customer did not leave a comment.

Diego Velasquez 
Rating:
5.0

Amazing customer experience. The gentlemen handled it very professionally. I would come here again to rent UHaul

VISHWA MUDIGONDA 
Rating:
5.0

Customer did not leave a comment.

Tom Sexton 
Rating:
5.0

Trailer was ready to go even earlier than i had scheduled. Location and rep were great!!

ROBERT SMITH 
Rating:
3.0

Customer did not leave a comment.

STEVEN HARBISON 
Rating:
5.0

Customer did not leave a comment.

FAYE WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Stephen Englert 
Rating:
5.0

blankets had some leaves n twigs but everything else good

Luke Mitchell 
Rating:
2.0

Small gas station that sold questionable water bongs and pipes that are proudly displayed in the window. Attendant was nice and helpful even with issues at drop-off location but the gas station was sketchy.

Jeffrey Smith 
Rating:
5.0

Had a wonderful experience at this location. The guy who helped me was super friendly and helpful. I would 10/10 rent here again.

william hiemstra 
Rating:
1.0

When I picked up the truck, the gas tank was empty. I pulled into their gas station and filled up the truck with gas. I returned the truck with more gas than I received it with but they still charged me $100. They also told me once I returned the truck that if I didn’t lock the doors in the truck I’m responsible for anything that might happen to it throughout the night. Terrible service. They stole money from me. 1000% would not recommend and im actually doing a charge back on my credit card

Dylan Gruby 
Rating:
5.0

Staff was absolutely amazing and friendly.

tim summerfield 
Rating:
3.0

Customer did not leave a comment.

Richard Martinez 
Rating:
3.0

Customer did not leave a comment.

robert manning 
Rating:
1.0

I checked in online on my phone around 10pm and a random gas station employee came out smelling like cigarettes and ask me to give him the keys when the app said drop it in the key box. He argued with me a little then let me drop it in the return box

ARIEL NASCIMENTO 
Rating:
3.0

Easy to get to and the people were friendly and helpful

Dale Meyer 
Rating:
3.0

Customer did not leave a comment.

Thomas Martin 
Rating:
4.0

Customer did not leave a comment.

John Knoska 
Rating:
3.0

Customer did not leave a comment.

brittany condle 
Rating:
5.0

Great experience!

Dale Meyer 
Rating:
5.0

Customer did not leave a comment.

Elsa Schubert 
Rating:
1.0

You have to watch this location. The agent here charge my a cancelation fee after I was late picking up and he agreed to reiniate the contract and I accepted and signed. He charged the fee after I had the rental agreement. Deceptive. Charge has not been re-deposited into my account. Regional was notified 24 hours ago about his issue and still have not heard back from manger regarding this non authorized charge. Called regional manager and left VM. Not the best service from Uhaul Choose a different location to pick up and drop off your truck.

Gary Clemens 
Rating:
3.0

Tried to charge me for the bad tow dolly.

Noel Sabiston 
Rating:
5.0

Nothing. Your representative was exquisite!

Otis Brown 
Rating:
5.0

Customer did not leave a comment.

Alicia Wheaton 
Rating:
2.0

Tried to do mobile pick up but it wouldn’t work, forced to go inside. The guy behind the counter in this little gas station knew nothing, had to call another guy and gave me his cell to talk through it all. He took down my info with pen and paper on a napkin…When I got back to same location I had to back up truck to difficult spot and take in the blankets and dolly into the store myself. Any other Uhaul place would just say leave it in the truck but he made me bring it back inside. Whole process took forever and low tech. Any other spot, you just whip out your phone and are gone in 5 min. This place took over 20 min each time. Never go here.

Zachary Calvert 
Rating:
5.0

Customer did not leave a comment.

Ankur krushikar 
Rating:
2.0

This location is a small gas station/convenience store, with virtually no place to park a big truck, let alone one pulling a trailer. The man behind the counter was unfriendly and his english was difficult to understand. He told me there was no room and to go somewhere else. I didn't understand everything he said but it was pretty clear that he considered me a nuisance, like the fly on his hotdog. Although he had a U-haul sign and a few trailers, I'm pretty sure he has no interest in being a U-haul dealer.

Jeffrey Moore 
Rating:
5.0

Customer did not leave a comment.

Daniel Maczko 
Rating:
3.0

Customer did not leave a comment.

Greg Fitz 
Rating:
4.0

Customer did not leave a comment.

William Benson 
Rating:
5.0

Customer did not leave a comment.

Steven Covino 
Rating:
5.0

Customer did not leave a comment.

Patricia Chatov 
Rating:
5.0

The service was fantastic. The person helping me get the U-Haul was very nice and fast with the service.

HARSH BHATEWARA 
Rating:
5.0

Excellent service. Manager was very friendly and helpful.

Julieann Schneidereit 
Rating:
5.0

Customer did not leave a comment.

shrey shah 
Rating:
4.0

Customer did not leave a comment.

Jeffery Scott 
Rating:
5.0

The gentleman that helped with the return at Sunoco was most helpful and professional He came out right away and served us excellently!

jeffrey johnson 
Rating:
5.0

Customer did not leave a comment.

Wesley Cooper 
Rating:
5.0

Customer did not leave a comment.

ANTHONY GONZALEZ 
Rating:
1.0

They charged me double for dropping off a couple hours later than expected. I’ve used uhaul for every move, and I’ve never been charged for dropping off late. They’ve always said you have it for the day. When did you start strictly enforcing the drop off time? And why not just a late fee??? Double the charges? It’s not like you would rent it out again that late in the day anyway. Absolutely ridiculous.

Doug Bingham 
Rating:
5.0

Customer did not leave a comment.

Chetan Desai 
Rating:
5.0

Very clean, very professional and very easy transaction. The clerk was very nice and has us in and out in no time. I will highly recommend this location.

Jason Wilkes 
Rating:
5.0

Third time here. Never a problem chcking in or out.

Michael Tait 
Rating:
4.0

Customer did not leave a comment.

Daniel Curl II 
Rating:
5.0

Truck was fine - though poor shocks very bumpy drive Great service at store

Philip Caldwell 
Rating:
1.0

The people that it was picked up from could not even speak English-I could not understand them and they could not understand me.

Brian Axson 
Rating:
5.0

Customer did not leave a comment.

Pedro Vazquez 
Rating:
5.0

My experience was excellent. I wouldn’t change a thing.

Joel Usry 
Rating:
5.0

Customer did not leave a comment.

Susan Cherrington 
Rating:
5.0

Customer did not leave a comment.

moath rabaah 
Rating:
5.0

Good service don’t need improvements

WILLIAM CURRY 
Rating:
5.0

Customer did not leave a comment.

Melinda Ridgely 
Rating:
5.0

Customer did not leave a comment.

Danica Jones 
Rating:
5.0

More parking.

Tom Carmody 
Rating:
4.0

Customer did not leave a comment.

Michael Beaulieu 
Rating:
3.0

This location needs young help

Joseph Williams 
Rating:
5.0

Great service. Friendly and efficient 👍

DAVID SMITH 
Rating:
3.0

Great customer service, as the owner was very helpful throughout the entire process...Difficult to return the tow behind, though, because the convenience store footprint was pretty small.

Dwayne Tanner 
Rating:
1.0

Customer did not leave a comment.

LEANNE ROZMAJZL 
Rating:
4.0

I have not received a final invoice on the last two rentals with uhaul and your website won’t let me access my account. I need them to be reimbursed. Only the last one was with this uhaul location

Craig Johnson 
Rating:
5.0

They were great to rent from, and it was very convenient to have the gas station there for refilling the fuel before checking the truck back in. Very helpful staff and very nice to deal with. Thank you for helping make a crazy move go much better!

HELEN OGATA 
Rating:
2.0

Customer did not leave a comment.

Adam Chase 
Rating:
3.0

Customer did not leave a comment.

james judson 
Rating:
4.0

Pickup was perfect.. Dropping off tho, i suggest you make sure check out yourself to avoid extra charges. The elder man there will not remind you of the little things like returning a dolly to inside the store which will be an extra charge. It was only after i decided to self-checkout that i saw everything i needed to do.

Kevin Fisher 
Rating:
5.0

Nice, they allowed us to use some moving blankets that were left in the trailer.

Jeff McCloud 
Rating:
5.0

Great Service!!!👍

GREGORY WASHINGTON 
Rating:
3.0

Customer did not leave a comment.

Cesar Do Rosario 
Rating:
5.0

The owner of this location was amazing. Would definitely use him again Thanks

CHERYL WALLIN 
Rating:
5.0

Customer did not leave a comment.

Michael White 
Rating:
1.0

Moe was extremely rude at drop off. He refused to check in the equipment and demanded I could not leave it there even though I had picked it up here that same morning. I called Uhaul 800 number to inform company of situation and was instructed to leave trailer and check in via mobile app. The app would not work and Moe refused to do an in store return. I was charged then charged an extra $20 the next morning as an after hours fee even though gas station was open when I dropped off the trailer. Due to the complete lack of customer service and fraudulent fees, I will refuse to rent from this location again.

Kevin Robinson 
Rating:
5.0

Personnel was extremely helpful and offered all the assistance we needed with the process.

James Iddings 
Rating:
1.0

What you can do to improve is to stop stealing peoples money and taken way more than what they’re Bilzar and leaving them with nothing how about that

Lacey Morgan 
Rating:
5.0

Customer did not leave a comment.

Chris Scott 
Rating:
1.0

Check in gentleman was very nice. Gas station, morning traffic managed customer service as well as possible. Upon return, gentleman wrote info on post it note, was not helpful. Requests were to park it as far to the right as possible - no help, then wanted me to go back out and lock doors, lots of back in forth. I Added $30 of gas at their location to the truck and it was filled up beyond the 11/16ths I picked it up at. Was falsely charged $33 fuel charge. Customer service is compromised at this location Vs a stand alone Uhaul. The truck needs maintenance, wheels out of balance or not inflated properly. Windshield was beyond dirty Reservation was initially at Gaby Wireless and was moved without notice to this location. Caused inconvenience, delay, and mileage. I’ve had much better experiences with other locations. This rental experience unfortunately missed the mark.

Jeff Childers 
Rating:
5.0

Customer did not leave a comment.

LEANNE ROZMAJZL 
Rating:
2.0

It's hard for one man to run a gas station and quickie mart and still have time to rent trucks. I still don't get why I had to go there instead of the huge U-Haul facility I reserved it at first, the place only 1/2 mile from my destination. Don't make me drive miles out of my way for worse service.

John Bales 
Rating:
5.0

I rented 2 times with in a few weeks and each time uhaul wanted me to drop off my trailer 25 miles away from my home in N Georgia. Both times I had to figure it out myself to find a much closer drop-off location Total B S

Rick Auffenberg 
Rating:
5.0

Smaller lot, but excellent service!

Shane Tani 
Rating:
5.0

They were amazing and went out of their way to help accommodate me, since I was last minute stopping in! They were kind enough to explain and show me everything I needed to know from paperwork to the truck. The truck drove great, smelled clean, and the air conditioner was cold. I will definitely return to that location in the future when I need to move things locally.

JESSICA LONG 
Rating:
5.0

The person who rented our truck was great!! Explained everything very well. Excellent job!!

Brooks Challenger 
Rating:
5.0

Very good Service and customer support ... dont have much word to say, it was really awesome experience

Shahul Vatta 
Rating:
5.0

Customer did not leave a comment.

Barry Mansell 
Rating:
4.0

It's at a gas station and the person on duty is very friendly and helpful, though you may need to wait if there are customers because there isn't a dedicated U-Haul person there. Still, my experience picking up was a breeze and he got me up and running in no time.

Paul Colaianni 
Rating:
5.0

Customer did not leave a comment.

Dexter Hansraj 
Rating:
5.0

Customer did not leave a comment.

Dexter Hansraj 
Rating:
3.0

Customer did not leave a comment.

Kevin Kremer 
Rating:
5.0

Customer did not leave a comment.

Steve Cesnik 
Rating:
2.0

First, I was directed ti this location because the location I reserved with didn’t have my trailer. The guy helping me when I picked up the trailer was great. When returning the trailer, I was instructed to put the trailer in the grass by the building. When I didn’t put it quite where the other guy wanted it, he got rude with me and told me that I didn’t listen. He didnt help me back up or unhook the trailer. So when it was already unhooked, I was forced ti push the trailer back by hand until the man was satisfied with where he wanted it. When checking in the trailer, he wrote my name and number down on a piece of paper and said he would take care of it later. I took it upon myself to do the online return for my peace of my mind. When doing that, it would not let me choose the trailer is clean option with a picture. I had to pick that it was dirty in order for it to let me continue the return. The trailer was spotless. All in all, my experience this time with uhaul was not great. I’ve used uhaul many times and this was by far my worst experience.

Chase Gaines 
Rating:
5.0

Customer did not leave a comment.

Michael Davis 
Rating:
5.0

I was promptly greeted outside as soon as I pulled onto the lot. Very helpful gentleman! Drop off took just a minute and my receipt was promptly emailed to me. Excellent service!

Jeremy Craig 
Rating:
5.0

Customer did not leave a comment.

Dexter Hansraj 
Rating:
3.0

Customer did not leave a comment.

Adam Dunn 
Rating:
1.0

Location was unprepared for my vehicle pickup. I was made to move another truck out of the way in order to get to the truck that I had reserved. Once I had my truck out, I then had to move the other truck back. While I was refunded, they did not have the dollies that were to be included in my reservation.

Bradley Allen 
Rating:
5.0

Customer did not leave a comment.

THURMAN STEVENS 
Rating:
3.0

Customer did not leave a comment.

LEANDRA GOLDSON 
Rating:
5.0

Customer did not leave a comment.

Yoselin Cubias 
No reviews have been submitted for this location.

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