Customer Reviews for Sun Rental Center
(U-Haul Neighborhood Dealer)

356 reviews

380 S Main St   Colville, WA 99114

(509) 563-4045

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2024: 8:00 am - 11:30 am
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 8/31/2024: 8:00 am - 11:30 am
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: 8:00 am - 11:30 am
  • 12/25/2024: Closed
  • 12/31/2024: 8:00 am - 11:30 am
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(509) 563-4045

380 S Main St
Colville, WA 99114

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2024: 8:00 am - 11:30 am
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 8/31/2024: 8:00 am - 11:30 am
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: 8:00 am - 11:30 am
  • 12/25/2024: Closed
  • 12/31/2024: 8:00 am - 11:30 am
  • 1/1/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Howard Pirtle 
Rating:
5.0

They did great! Very helpful. Really helped with my rental experience. Went out of their way to help.

ANN KEITH 
Rating:
5.0

Customer did not leave a comment.

Robert Cunningham 
Rating:
2.0

Sun Rentals is a great place, however uhaul did a poor job with explaining drop off. We were never given an exact address or drop off location in any of the emails we received so I had to Google and find this drop off location on our own. They didn’t have a website or automated phone system saying they did 24hr drop off at this location so we had to drive there just to make sure they did. We left that truck there with about half a tank and very clean compared to how we found it. We are still so disappointed and will never use uhaul again after our experience. Disgusting.

Hailey Taylor 
Rating:
5.0

Customer did not leave a comment.

Brian Dougherty 
Rating:
5.0

Customer did not leave a comment.

Kynda Lievense 
Rating:
5.0

Customer did not leave a comment.

ron patton 
Rating:
5.0

Very nice and friendly employees! Quick service.

ASHLEY UMHOEFER 
Rating:
5.0

Very easy deal!

Kathie Ogden 
Rating:
4.0

Customer did not leave a comment.

JEFF BASHE 
Rating:
5.0

Customer did not leave a comment.

GEORGE SMITH 
Rating:
5.0

Customer did not leave a comment.

George Smith 
Rating:
5.0

Customer did not leave a comment.

CARRIE WHITE 
Rating:
1.0

Since I dropped the truck off after hours I never received a statement that shows the mileage. This was a day rental and I didn’t travel guestamated miles that I was charged for. The spot mirror was taped on and the entire side mirror did not stay in place. Drivers side.

Richard Kramer 
Rating:
4.0

The location for the uhaul pickup was great. The truck that I was rented on the other hand was garbage. The drivers side mirror wouldn't stay in place so there was no visibility to change lanes or see anything on the left side of the truck. The parking break light and warning beeper came on even though the parking break was disengaged while driving making the drive extremely tedious. The inside of the storage area leaked. This was not a nice truck to drive. I would avoid renting from uhaul again.

Amy Zorn 
Rating:
3.0

Customer did not leave a comment.

GREG DYKE 
Rating:
5.0

Customer did not leave a comment.

Michael Holland 
Rating:
5.0

Super easy return and extremely friendly service. The staff was so helpful!

Tara Benjamin 
Rating:
5.0

Customer did not leave a comment.

Loretta Condruk 
Rating:
3.0

One kid told me to park “here” another told me rudely “next time back it all the way up”. No direction upon arrival. It was am okay experience.

Erik Hovden 
Rating:
2.0

To the insulting people who work at this location, hope you enjoyed the $9.50 you charged me after I refilled your gas tank to where it was, it's the last money you'll get from me.

Matt Shelley 
Rating:
5.0

Customer did not leave a comment.

Reece Linville 
Rating:
5.0

Everything was perfect for my needs.

DARLENE CHAPPELLL 
Rating:
5.0

Customer did not leave a comment.

Kim Cress 
Rating:
4.0

Customer did not leave a comment.

Tammy Davis 
Rating:
5.0

Thanks!

Ericka Sharp 
Rating:
5.0

Customer did not leave a comment.

Daniel champlain 
Rating:
3.0

Customer did not leave a comment.

Patrick Runyan 
Rating:
3.0

Grease the door and air ride shocks on the trailer

william murray 
Rating:
5.0

A great experience as usual, no issues and smooth rental ...the guys at Sun Rental are very knowledgeable and quick to get you in and back out and on your way .

Howard Pirtle 
Rating:
5.0

Customer did not leave a comment.

bob dunlap 
Rating:
1.0

I was very disappointed in this location. I showed up to pick up my truck, but the young man working the counter told me that another worker was using the truck to run an errand and it will be in shortly. Unfortunately, he was also condescending when I asked for help in adjusting the side mirrors and for help in identifying parts of the truck (i.e. the tow function button, etc) I was polite but he just handed me the keys to say my truck was ready for pick up. I didn’t want to make a fuss so I didn’t say anything more. I was disappointed and wished I had gone to True Value in Kettle Falls, WA.

Kathryn Pike 
Rating:
5.0

Always friendly service at this location.

Troy Lawson 
Rating:
3.0

More enclosed trailer options

Edward Bitzan 
Rating:
3.0

Left the vehicle as instructed and put keys in the drop box. Got a call saying that the truck was late and I would be charged for it. Explained that I returned it via the app on my phone. It was cleared up in just a few minutes.

Michelle Harris 
Rating:
5.0

When I picked up the uhaul I was asked to call the despatch number for drop off loction. That lady was abrubt and rude. She wanted us to drop off the uhaul at the same loction we picked up knowing we booked a oneway. She informed us we would have to pay milage for drop off and only offer 100 discount which would have not cover the milage to that location, on top of the gas used and 2nd vehicle to get back home and the 4 hours of drive time. No fair to customers to have to do that when there Is 2 locations less than 15 mins from my home address to drop off. Only reason she didn't want us to drop off at these locations were because they were full. On a side note Sun rental was friend and kind when dropping off truck.

Lisa Vallieres 
Rating:
4.0

Clean , friendly and efficient.

KURTIS DICKINSON 
Rating:
5.0

Customer did not leave a comment.

Jonathan Skaggs 
Rating:
5.0

The guys at this location were incredibly nice and helpful and super pleasant to work with.

Kendrick Noetzelman 
Rating:
4.0

No drop off was designated for us. Had to pay a drop off fee, no matter where I dropped the truck.

Mark Liesch 
Rating:
5.0

Customer did not leave a comment.

Troy Lawson 
Rating:
5.0

Great customer service, friendly, and fast!

brett walker 
Rating:
5.0

Customer did not leave a comment.

Janie Deubel 
Rating:
5.0

Customer did not leave a comment.

Bart Richardson 
Rating:
5.0

Customer did not leave a comment.

Mark Laffoon 
Rating:
5.0

Customer did not leave a comment.

Mark Laffoon 
Rating:
5.0

Customer did not leave a comment.

Ted Bronowski 
Rating:
5.0

Customer did not leave a comment.

CARLE HADLEY 
Rating:
3.0

Truck was not clean at all. Very disappointed.

Bradley Johnson 
Rating:
1.0

The windshield was so dirty I could hardly see out of it when I picked it up. Also the man said the gas tank was on full when it was not. I was able to add 6 gallons. He was rude when I questioned some on the items price. Small town take it or leave it attitude. Next time I would rent in spokane.

Lisa Krosi 
Rating:
3.0

Customer did not leave a comment.

Eileen Harris 
Rating:
5.0

Customer did not leave a comment.

MERLE JR GOFF 
Rating:
5.0

Customer did not leave a comment.

Alyssa Reid 
Rating:
5.0

Customer did not leave a comment.

joseph zubricky 
Rating:
5.0

First 26' van had headlights that were aimed REALLY BADLY. Couldn't see at night. The 2nd 20' van was extremely dirty inside with old roof debris, nails and sheetrock. The tow dolly had a tire strap that was cut over half way through.

Doug MARKHAM 
Rating:
5.0

Customer did not leave a comment.

CINDY HANSON 
Rating:
1.0

I reserved a van and was issued a box truck that I specifically didn't want because of space restrictions from the property I was moving from. It made the experience more timely and harder because I had to park the box truck farther away because it was too large to drive were I could have parked the van I had ordered and reserved. I was very disappointed that I had specifically rented a van and received a box truck instead! This caused the entire process to be more difficult. Sometimes when a van is reserved it is for a reason aside from the price, and a comparable price but larger vehicle is not always appropriate for the restrictions that a moving job might be subject to.

Robert Canales 
Rating:
3.0

Check engine light was on and the gas tank was not full.

ANGIE GRAVES 
Rating:
5.0

Customer did not leave a comment.

Margaret Carson 
Rating:
5.0

Customer did not leave a comment.

Eve Buffington-Riehl 
Rating:
4.0

Not at this time

Dwight Noren 
Rating:
5.0

Staff was very courteous and helpful. They had my equipment ready to go as scheduled. They hooked it up and check function prior to my leaving. Location is easy to find as well.

Paul Wachtendorf 
Rating:
5.0

Customer did not leave a comment.

Thomas Appleton 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bostrom 
Rating:
5.0

Customer did not leave a comment.

John Straub 
Rating:
3.0

Customer did not leave a comment.

Brandon Hicks 
Rating:
5.0

Customer did not leave a comment.

Jandy Viloria 
Rating:
5.0

Customer did not leave a comment.

JUSTIN MEDLEY 
Rating:
5.0

Customer did not leave a comment.

SAMUEL HUTCHINSON 
Rating:
1.0

The truck was not serviced properly before my pickup. Tire rotation and alignment service was needed to alleviate issues with the truck. When went to a uhaul location in Spokane WA to try and get the issues resolved they tried to just say the issues were because it was overloaded. We had to get the truck weighed to prove that it was not overloaded... it was 1500 pounds under. All of this caused a full day delay.

Kelsey Retich 
Rating:
5.0

Customer did not leave a comment.

TAMMIRA TORRES 
Rating:
4.0

Customer did not leave a comment.

Larry Lang 
Rating:
5.0

Joe at Sun Rental is very nice and helpful when trying to figure out what you need. There is no improvement. He is great.

Loraine Ronne 
Rating:
5.0

Not a thing! Staff are great and friendly.

Loraine Ronne 
Rating:
5.0

Make sure that a uhaul is available before allowing people to book online. I originally booked a uhaul 1.2 miles away from my home because it said there was a truck and tow dolly available. I checked the facility the next day to clarify a pick up time, but they informed me that they don't have the size trucks. I had to go online and change the pick up place to another location that, again, said there were trucks available. I didn't find out a confirmation for this location, in Colville 1 hour away, until I did a chat at 10p at night. Absolutely unacceptable and poor communication from uhaul.

Kim Heston 
Rating:
3.0

Service in the store was awesome. But the uhaul itself was gross. Toothpicks left on the dash, coffee spilled on the console, dusty. and the back was unswept and dirty. The people at the store were great though

Jeffery Benjamin 
Rating:
5.0

Reduce the cost?

Hans Kueck 
Rating:
4.0

When I got to Sun Rental I asked about the truck I had reserved 2 weeks in advance, I was told there was no truck there for me to pick up! He then looks on the computer and it states that I was to pick up in Spokane and drop off in Coulee, not correct. Finally after a 3 hours a customer returned a truck and the man at sun rentals got me into the returned truck. Without his help I wouldn’t have a to move.

Pam whalen 
Rating:
2.0

Contact me and I’ll tell you I’m very unhappy

Patrick Martin 
Rating:
3.0

The uhaul we were supposed to get in the original pickup place did not actually have our uhaul. We ended up having to drive an hour and a half 1 way to get a uhaul since ours wasn't there. This cost us extra time and money for gas. When I made the reservation, I expected to be able to pick up a truck in my area not have to drive almost to Canada. I doubt I will use uhaul again to move because we ended up losing a day to load plus the serious inconvenience and extra cost.

Autumn Arthur 
Rating:
5.0

Customer did not leave a comment.

Daniel Meyer 
Rating:
5.0

Great service.

Kristina Horn 
Rating:
5.0

Customer did not leave a comment.

SARAH HAYNES 
Rating:
5.0

Customer service was great!

MARCY RUMELHART 
Rating:
5.0

Customer did not leave a comment.

KERIA RITZ 
Rating:
5.0

Customer did not leave a comment.

David Woods 
Rating:
4.0

Customer did not leave a comment.

Robin Polonsky 
Rating:
4.0

Customer did not leave a comment.

emma goodwin 
Rating:
4.0

Customer did not leave a comment.

Josiah Inman 
Rating:
5.0

I have t been to the location but the lady that helped me was awesome. Very helpful and was determined to fix the issue that was present. Her name was Kristina.

William Turner 
Rating:
5.0

Customer did not leave a comment.

Monica LeCaire 
Rating:
5.0

Customer did not leave a comment.

Monica LeCaire 
Rating:
4.0

Customer did not leave a comment.

Kenny Rea 
Rating:
5.0

Customer did not leave a comment.

FLORENCE HINTON 
Rating:
3.0

U-haul screwed me on my reservation with no offered discount on the 800 miles and 16 hours I drove to pick up the truck. I'll never use uhaul again.

Terry Carter 
Rating:
3.0

Roadside assistance needs improvement.

Todd Fisher 
Rating:
5.0

Customer did not leave a comment.

Jeremy Jacobs 
Rating:
5.0

Customer did not leave a comment.

Phil Thew 
Rating:
5.0

Customer did not leave a comment.

Mike Yaskus 
Rating:
5.0

Customer did not leave a comment.

ronald reeves 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top