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JEFFREY L
Customer Reviews for Sun Emission 7212
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the desk was horrible rude called me a bitch and told me to leave because she charged me for another day after I return the truck. After being an hour late. I called U-Haul 1800 number and was told it was nothing they can do. I had to call the police and make a report.
Idra PThe key was not in the lockbox for pickup so we had to wait for someone to come and give us the key, putting us behind schedule by at least 20 minutes
Kayla KPoor equipment
Jordan SAll good
Sandra HKeep up the good work
Willie FI dropped off truck when the location was closed and it was dark.
MICHAEL MThis is fraud, I've been trying to call the location to get an understanding. I'm in Alabama working so there's NO WAY I rented a uhaul
Antionette SI am very pleased with the service I received at this location
ryneisha D👍🏾
Beverley RThe representative over charged me for the mileage when we both sat in the uhaul together and agreed what the mileage was upon returning it. Once I received the receipt and saw that it was incorrect I called and told him to correct the mileage and refund me the difference. He called me back after looking back at the mileage and told me he corrected it, but when I called uhaul customer service to make sure that he corrected it they told me it wasn't corrected so they had to correct it.
CRYSTAL KRepresentative work with us to get the truck. But he could not print out contract. So we did not have the milage in writing. When we were billed, $1 a mile, the bill was $5.00 short of $300.00. We did not drive more than 100 miles. We will not recommend this company to no one. It is a shame before God, to charge anyone this amount of money.
Cynthia FNone
LUIS BI used the mobile pick up and drop off. I was not informed where to get the key. When I tried to drop off the pictures would not load
LaCresha MExcellent thanks
Debbie BDue to the problems, their should be some type of compensation
Norman CQuick and friendly service.
SEWVANDI GN/A
ANTWAN SThis experience was horrible because we were trying to use the self checking method and nothing was working correctly. We spent over 1 hour on the phone with a representative who could not provide proper assistance.
Djivenino ANothing. The owner was great. Customer service was awesome. Thank you! U- Haul should have unlimited mileage in some cases over a hundred miles.
LATONGA TThank you for such good service!
TERETHA DGreat customer service
dexter dI called to get an extension on my rental for a couple of hours and they charge me $50.00 plus another days rentals because the guy said he had to pay another customer $50.00 because he didn’t have a truck for him. I have never had to pay another customer because I needed the truck a few hours longer. I have always used uhaul for moving and this experience was awful.
TELISHA RKeep the projection of safety and quality
JULITA HThe older man who I return the truck to was so pleasant and professional, I would use this place again
diane bNothing at all
ESKIE CWhen I went to get the truck on 5/29/2020, I arrived at one location in Jonesboro where I was told to go when I made the reservation. When I arrived at the location, I was told it was the wrong location, and the representative sent me to another UHAUL location in Jonesboro. The next day I went to Decatur to get a UBOX to complete a loadshare for compensation. I WAITED FOR THREE HOURS in Decatur for a UBox load share trailer transfer, only to be told the location did not have the proper equipment for me to complete the load share. I was highly upset, as this was a waste of time. This took time away from the 13 hour trip I had to complete. I have asked to be partially compensated for my time and was told someone from UHAUL would call me on 6/1/2020. However, no one called me yet. This was my first time renting from UHAUL but my experience was not so pleasant.
nadirah nI rented a trailer for my Can Am RSS Spyder and it couldn’t fit. Total waste of my money and time.
rosaland gThey over charge me so I need a corporate phone number thanks
Emmanuel TEverything went well.
Anne SUpon renting the truck, I was a bit worried that the clerk wasn’t very nice and friendly. Maybe he’s not a morning person because when I returned the truck a few hours later, he was an absolute joy. I was laughing at his jokes and he thought I was a blast because he was laughing just as much as I was.
Melanie RNothing
Joycelyn PThe representative was friendly but the truck didn't have heat. the entire drive was terrible because it was cold and raining which made moving worse.
RACHEL PThe owner indicated the U-Haul was recently repaired and just out of the shop. However there was no heat in the 26-foot U-Haul and the brakes were sounding very bad. The mileage was incorrect and the gas was incorrect. There was some dirt left over and we swept it out. There was an old rusted curtain rod in the back of the U-Haul. It was not mine. However, the owner asked us to remove it. And we did. There should have been a reduction in the overall bill due to those two serious issues of no heat as well as brakes in much-needed repair. Instead, I paid the additional funds for the mileage. I am so glad that I don't have to rent from that U-Haul again. This is the second time in 30 days I've rented from there. The first time I ran from there the debit card would not go through. I needed to have a bank debit card and not a Walmart card. There seems to be issue after issue and I'm so glad that I won't have to ever come back there again. We were going to be charged $50 because there was a little dirt in the back. Luckily, we use the broom of U-Haul and I had some cleaning solution in my vehicle. I am so glad that my move is over and I am never looking back.
Sonja JTail lights did not work properly
Ophee HMake sure customers know that a prepaid card is not accepted before going through the process of adding money on a card. If I had of known this, it could have saved me 2 hours. Because of the delay, I completed my move at 10 p.m. which is 2 hours Beyond the H O A recommended time. Hopefully I would not get fined since this is a first-time occurrence.
Sonja JWhen someone leaves something in your truck. Call them and let them know you have their item
norma hRental Agent didn't know how to hook up trailer to vehicle. Sad, Sad, Sad.
Ronald RMake sure the vehicle is working properly the time someone rents it
Britton MWhen renting, gentleman was very friendly and courteous.
Deborah GVery helpful and great service.
Debbie RThe man was very rude on fielder rd. Charged me a gas charge although i brought the truck back on full actually a little over. He also threatened to charge me for a cleaning fee. I would never go to this location again and it kinda gave me a bad taste in my mouth. Next time i will be renting from home depot
Lavetta M