Reliable
Abdulrahamon I
Customer Reviews for Summer Lakes Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great overall experience!
Pamela CEverything was ok
Homayoun OOnly one thing I didn’t like it the person took my credit card and my license he took pictures in his cell phone. Otherwise service was best.
Mehboob aFront desk lady was very polite and helpful.Thanks!
habas cExcellent service and equipment.
ARIKA CKeep up the good work!
Elmer BGreat service!
David JI am completely satisfied so just keep up the great work.
Betty BNewer keys with the remote are harder to fit into the drop box. I had a hard time squeezing it into the slot other than that everything was smooth and efficient! I love that this location offers the cargo vans now. So convenient.
Jasmine MNot welcoming , Nor accommodating. Poor communication.
William SGreat facility and great staff. Truck was clean and ready
Charles KTell customer that the ten foot trucks have no ramp. The whole reason I needed a truck was to move washer and dryer up the ramp and then I get there and find out there js no ramp and the trucks with ramps were all rented. So it was a waste of money.
Sydney LVery easy pick up and drop off. Great customer service.
Jennifer TVery satisfied
David GThe AC didn’t work in the truck, And by the time we realize it was never going to work we were already halfway to where we had to pick up furniture. Both my son and I was sweating and nauseated from being so hot. We return the truck and all the manager had to say was oh well we will take it out of commission
Stacey LI was over charged on mileage. I’ve tried to reach someone over the phone and have yet to receive a call back.
Tonya CNice and friendly staff.
Peter LRobyn and Tom are the best! They give great customer service and they are very helpful as well!!
Shicreta MN/A
Robert CThe guy at the facility was rude. Down right unhelpful. I will take my business elsewhere because of him.
Richard YThe padlock was a bit of a pain to deal with but customer service was extremely understanding and so helpful.
Michael EThe Truck was very dirty
Bolkar ALocation is currently in the middle of a road construction zone, but this should improve in a month or two.
Bruce aThe only issue is the construction in front of the storage facility, but that is out of their control. Otherwise, great experience.
Amy BThere was a man who was alil rude with my order and also tried to add blankets into my order when I did not request them , I found out after he gave the price and did not go into detail in the order until I asked him , he kept asking multiple times were we going to bring the truck back and I felt like he was trying to paint a picture on us whenever he was asking us multiple questions regarding our order . Just was not a good experience and I did feel some type of way.
Whitney FI left the key in the truck
Roland FAll good very happy with you guys and thanks
abdul iMy experience was great!
Hope GNothing. Could not have asked for a better experience!
Linardo SThis was the best U Haul experience I've had so far.
Tammy TWe got the old truck of the fleet, it seems. The truck needed front end alignment, at least. The steering wheel pulled to the right, and the effect seemed more pronounced when the truck was loaded. Front wheels were "pigeon toed" with truck loaded. No cruise control for a 1600 mile trip was tiring. Poorer turning circle than trucks we've rented from other companies. Seems this old truck should be used for short hauls or day trips only.
Marty BFriendly staff
Jerry CEverything as promised
Larry RRonda was awesome! Very nice lady and great customer service!
Julio AEverything was so simple and pleasant! People were very helpful and answered every question
Allison HExcellent service. Better truck than at other places. The lady who helped me was so professional but unexpectedly caring. So nice to find in the midst of a stressful move. Thank you.
ELIZABETH WThe sales man was very rod and bad customer service look like he is owners of the company close early before 6
Mohfin PThe lady that helped us was friendly and nice, very helpful through the process.
CLARENCE RAs a person who served in our United States military, I was very disappointed to find that there was no discount given for our military men and women who have served our country. It's always refreshing to see the companies who honor the ladies and gentlemen of our military with a small token of their appreciation a 5% or 10% discount would have been nice.
ALFRED BJust dropped off key
MARIA PVery Good Service thanks so muchs
EMIL GPrice is too expensive. I bought gas and tank was back to half but was still charged an additional $12.80 on the $77 I already paid for just under 3hrs. Pathetic experience. Too aggressive male agent. Still have not gotten an email from uhaul with my receipt and all.
Fatima HHe didn’t seem to care when I stepped in
AAMIR PU-Hauls have become very hard to come by in our area lately. Finding a U-Haul was a pain in the butt but once I found someone the next day, I felt at ease and was taking Care of with ease and a smiling face.
YOLANDA SDidn’t have a reservation and after having a horrible experience at another uhaul location where they had rented out a prepaid truck I had reserved, this location was able to help me.
JESUS VThe agent informed me I would have to return the truck to another location because she did not have adequate parking space. I told her I had a contract to return it to that location and I was not driving to another location. She was angry jumped into the truck and drove away. There was no check-in, no inspection, she just drove away. Fortunately I received a zero balance receipt once she checked in the truck at another location. This type behavior from a U-Haul agent is really not acceptable. I would not recommend anyone go to this location.
Bill BFirst of all, it took 30 minutes to get through all the online check in points only to have it hold me up. It kept asking for another point of contact ( I gave 4 total!) and still could not get past that. Eventually the office opened and a live person was able to assist. Then after returning the rental, I was charged $21.20 fuel charge even though I paid and put fuel in the vehicle before returning it. When I called the office, I was told I have to call 800 go Uhaul. Well I have been on hold now for 30 min with no live person to assist.
SONDRA K