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Edward F.
Customer Reviews for Strand Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Brian R.They did not have the windows closed before I picked it up or the night before. Because I am highly allergic to pollen and during the pollen season in SC is really bad. The whole interior of the truck was yellow and cover in pollen! I had to have a friend drive the vehicle because I wasn't able to. By far my worst uhaul rental experience, will not recommend them especially at that location.
Michael T.Best customer service! Quick and easy to pick up and drop off.
Dawn L.Everything was fantastic especially the people.
Antonio M.Everyone at your Facility was kind and friendly.
Edward T.Reserved 5/8' open trailer. Was told by woman that it was a 5/8' in their listing. It was a 5/9'. Weight was the reason I chose the smaller trailer. When I returned trailer man pointed to a 5/8'. Make sure you get what you book.
Ronnie S.Customer service was outstanding. Truck ran well, and everything worked out awesome. Thank you so much for the great experience 😊
Gary H.Brittney and staff were friendly and very helpful. Thank you for making my move easy.
Travis A.Larger parking lot; open earlier than 9:00 am
Tona C.Attendants not too friendly or attentive to details!
ROBERT M.Lady that helped me was excellent - as the rest of the service. U-Haul is my first choice and my only choice.
Barbara S.They lied charged me for gas when tank was full and the mileage wasn't accurate and I got charged for 3 days and only used two
Kristen M.Good evening. the people were phenomenal and professional. Very Curtious, respectful. At 870 frontage road in my home town of myrtle beach sc. I even called them to let them know i drop of the trailer. Now the individual's at 2001 rte 9 north Howell nj. Should all be sent to south carolina to work on their social skills and mannerisms. I drop the trailer off this morning they were the most unfriendly and anti social people. I'm am still waiting for the to send me an email to confirm the drop off. Next time I'll chose another location. the nerve of this northern people.
JUAN G.The lady that help out was very friendly and quick
RAMON A.This is the second time using this location. Both times I did Uhaul Truck Share 24/7 for pickup and both times the keys were not available at pickup. I will never use this location again.
DANIEL S.For long haul trips, the cab needs to be less noisy. We couldn't listen to the radio or even have a conversation. Solve that problem, your competitive advantage will grow.
Andrew R.A cheaper mileage rate.
Sid A.The a.m. staff was simply wonderful made the process, easy and enjoyable shout out to all the ladies thank you U-Haul for showing customer service. No one does it anymore so again thank you for great customer service.
troy L.Great staff!
Michael S.Excellent customer service.
PATRICK D.Friendly staff and very accommodating.
Thomas D.Employees were helpful and professional.
Harold C.Employee was rude and a pain overall
Analiza J.Could not ask for a more helpful and friendly staff.... definately a Ten out-of Ten !!!!!!
john I.Excellent customer service
James M.Rate was too expensive, it could be more affordable.
Nazim Y.I'm all finished trying to find a good drop off location. Excellent customer service. Polite, professional and very respectful of my time and me as a person. Thank you
brad T.The customer service was excellent! Jack and his crew are fantastic! However the equipment itself was not maintained. The 26' trucks front end shook so bad from 50 mph to 65 mph the side mirrors felt like they were going to fall off . Lucky jack and his crew had another 26' truck . They got me ready in a flash with a smile and all the great help you can get! Thanks! We made it!
Don A.Excellent service and attention, equipment in perfect condition. Congratulations
Nancy C.N/A
James C.Young lady who hooked up trailer (Christie, Christian?). Clone her!!! She's so amazing.
James M.Great experience..
Mike C.You all run a professional business with a friendly crew.
KEVIN K.Amazing customer service
Court F.I had to extend my rental, and the staff were as helpful as could be, charming and knowledgeable.
David L.The gentlemen who assisted me was very rude and condescending. Refused to even listen to my questions or address my issue. Argued with me when I was following check in procedure. There was oil and grease inside the unit and I was not offered assistance in cleaning it out. This experience and location would have been great had it not been for him.
Christine M.Employee competence
Will S.The lady at the counter was very professional and courteous.
Mike B.Friendly and helpful staff this location will be my “go to†in Myrtle Beach!
Michael S.Gentlemen was very helpful, polite and friendly. Highly recommended!
David M.My only negative is that after more than a year, and providing a 30 day notice, that we had to pay for the entire month when we vacated our 3 units on the 19th. This policy makes no sense and defies logic.
dennis h. | Overall ExperienceGreat place! We have utilized storage units on multiple occasions and rented trucks and vans. Always a positive experience!
anthony b. | Overall Experiencethis whole event has been made so much easier by the staff there. I will not hesitate to refer others and use the facility again , if needed.
David H. | Overall ExperienceStrand storage was very helpful any time I need anything. Being new to the area they’ve recommended different places to eat visit and assisted me one day with my code to enter the facility after hours. This has been a pleasant experience. FDJ.
Felix D. | Overall ExperienceWe had an excellent experience @ Strand Storage Center. Thank you!
matt b. | Overall ExperienceThank you to the employee who helped me, (gentleman in golf cart) MUCH appreciated. 😃 Wish i could receive credit for half month I paid for, but didn't use. Thank you
Melissa M. | Overall ExperienceI would like to thank Steve and his very capable professional team for the amazing help and support they provided to me during the sale of my home. I don’t know what I would have done without them.
adriana g. | Overall ExperienceSteve abs the entire staff are not only knowledgeable and efficient, but quite friendly! As always, Great Job! Merry Blessed Christmas! Stay safe Drive safe Pray... Listen 🎚🐾🙏😊😇 GOD BLESS!
STEVEN P. | Overall ExperienceStrand Storage was very able to work with and the staff were wonderful to work. I would not visit my unit at night because I am 82 and don't go many places after dark.😊
ANNE LOUISE K. | Overall ExperienceVery nice place to store your RV or personal items. The staff is extremely friendly and courteous. They go the extra mile to accommodate.
William F. | Overall ExperienceThey were great!
Kathleen M. | Overall ExperienceVery pleasant experience
Deborah W. | Overall ExperienceGreat facility
Christopher O. | ReservationEveryone was always very helpful and always friendly.
JOE L. | Overall ExperienceThank You!!!
KEN L. | Overall ExperienceVery convenient
terry k. | Overall ExperienceVery Friendly, Great place to deal with.
dennis f. | Overall ExperienceThank
Ben A. | Overall Experiencei rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.
richard e. | Overall ExperienceThe facility met our every expectation.
WARD B. | Overall ExperienceWe happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could’ve cleared it up so easily.
LESLIE F. | Overall ExperienceEverything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.
HARRY F. | Overall ExperienceGreat place, and great people,.I would highly recommend Strand Storage.
PAMELA W. | Overall ExperienceThe staff was great and treated me like family 😀😀😀😀😀
HORACE M. | Overall ExperienceI had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.
PATRICK H. | Overall Experienceparking on drive makes getting my car in and out pretty tough
WILLIAM D. | Overall ExperienceStaff has always been very friendly and helpful in getting me a place to park my trailer.
VINCENT H. | Overall ExperienceGreat price and very friendly staff too.
John Z. | Overall ExperienceI don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks
FRED P. | Overall ExperienceThese people were professional and at the same time very friendly. My rate was 40% less than the competition. My jet ski trailer was there after a week unlocked. I’ll be back!!!
paul h. | Overall ExperienceDon't have nothing to say
MILLICENT G. | Overall ExperienceEasy to work with in a stressful situation
Janice B. | Overall ExperienceThe best place in Myrtle Beach!
SUSAN K. | Overall ExperienceFriendly staff, clearly explained terms and conditions, bright clean facility
robert b. | Overall ExperienceGreat storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.
CARLOS M. | Overall ExperienceSteve and the crew are always on top of things and display excellent customer services skills.
anthony b. | ReservationVery good service. Will use them in the future!
STEVEN V. | Overall ExperienceStrand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!
ERICA P. | First ImpressionsStrand Storage staff and service is awesome!
Privacy R. | First ImpressionsFriendly, helpful staff Clean units Great price
Privacy R. | First ImpressionsVery good Service
KRISTEN W. | First ImpressionsThe staff was very friendly and helped my wife get everything set despite the fact that they were super busy. I would highly recommend this location.
Privacy R. | First ImpressionsEasy to deal with very friendly staff
Privacy R. | First ImpressionsWe no longer needed the storage because we were are not moving.
Privacy R. | First ImpressionsWe did not move in. We ended up not needing it. Thanks.
Privacy R. | First ImpressionsVery nice helpful and clean.
Privacy R. | First ImpressionsEntrance parking lot is very small, difficult to maneuver.
OSCAR M. | First ImpressionsEven though I didn’t use the storage . The woman that helped me over the phone was extremely thoughtful helpful.I was very pleased with her at the end of the call.
Privacy R. | First ImpressionsSteve of Strand Storage is a rock star of customer service. He made my move from out of state seamless by allowing me to do everything remotely.
Privacy R. | First ImpressionsFast Easy check-in with friendly helpful staff. Highly Recommended.
Privacy R. | First ImpressionsOutstanding support, help with arrangements, affability
Privacy R. | First ImpressionsVery helpful to accomdate me so near closing time. Very professional, I will definitely use this facility again
Privacy R. | First ImpressionsSteve is a great guy- helpful and professional. He was able to give us a spot the right size for all our stuff that we could organize easily and access whatever we need.
Privacy R. | First ImpressionsCancelled reservation due to manager not allowing me to reserve size I wanted for free month. Totally disappointed
Privacy R. | First ImpressionsThe manager at facility would not let me get the unit I reserved. He would only let me get a certain size for the free month that Uhaul gave me for renting a trailer,I cancelled the reservation!
Privacy R. | First ImpressionsFast, efficient, very professional and would recommend to others.
Privacy R. | First ImpressionsVery friendly staff and exceptionallyrics clean facility
Privacy R. | First ImpressionsThe staff at this facility is awesome! I definitely recommend this facility to everyone who is looking to store their belonging in the future!
Privacy R. | First ImpressionsI arrived an hour and a half before the facility was open. Steve saw that I was outside and opened up for me. I appreciate the service and consideration that Steve showed me. Thank You!
Privacy R. | First ImpressionsService was excellent and unit was clean and ready on time. Great experience overall.
Privacy R. | First ImpressionsLevel of Service was very good.
Privacy R. | First ImpressionsIt was quick and easy way to get what I needed in a timely manner. I would definitely recommend this site to others
Privacy R. | First ImpressionsFriendly and helpful staff. Easy access. Clean and secure facility.
Privacy R. | First ImpressionsThe xtra charge for calling off hours seemed odd and wasn`t explained fully by anyone. Overall outside of the reservation process all was smooth.
Privacy R. | First ImpressionsI moved in my stuff into storage and they were very accommodating and helped me in any way that I needed them.
Privacy R. | First ImpressionsUsed the facility before. Great people and clean units.
RICH W. | First ImpressionsVery clean new. Easy to get around. Everything was up to my expectations.
Privacy R. | First ImpressionsMike Steve were very helpful courteous. The storage facility is very secure.
Privacy R. | First ImpressionsFront desk gentleman was very helpful and very courteous. The storage unit was clean and climate controlled, I have been to my unit several times to drop off items and have had no issues any time.
Privacy R. | First ImpressionsEveryone was very helpful.
Privacy R. | First ImpressionsNice facility. Easy to access. No issue with reservation.
Privacy R. | First Impressionsmanager was extreemely helpful, the facility was well organized and clean and the process to reserve was quick and painless
Privacy R. | First ImpressionsI have never experienced such good customer service. Nothing went right in our move and the storage unit made every effort to fit our needs. Highly recommend!!!
Privacy R. | First ImpressionsSteve was wonderful! The facility is clean and well kept. He even allowed me to change my reservation when he realized outr unit would be too small
Privacy R. | First ImpressionsExplain that if Uhaul offers one free month of storage at the end of the journey you need to purchase a second months storage to benefit from this offer. It did not used to be that way.
Privacy R. | First Impressions