Customer Reviews for Stow It Self Storage
(U-Haul Neighborhood Dealer)

1,315 reviews

1960 20th St E   Owen Sound, ON N4K5P1

(519) 376-6236

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(519) 376-6236

1960 20th St E
Owen Sound, ON N4K5P1

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TARA LOUISE K. 
Rating:
5.0

Customer did not leave a comment.

Harry D. 
Rating:
5.0

Only one concern: When checking the final receipt I noticed that it shows "MI Out" at 2009 and "Mi In" at 2015.7. with a rate per mile and a rate per Km, and 6.7 MI driven. However, when I check the actual distance driven, it should be 6.7KM not Miles. Not a huge issue for me since it's only $4.62 but for someone that does greater distance.....

Michael S. 
Rating:
4.0

Online check in said to find keys go to west fence and look for key box, when we contacted online chat for support they also said key box on west fence, we spent 40 minutes looking for the key box before we found the black key box near the south fence nowhere near where we were instructed to look and it was frozen solid and not easy to get into. Everything else was great but the pickup instructions on where to find keys were incorrect and cut into rental time. Please fix the online check in instructions so it's clear where to find keys. Also trucks should have an ice/snow brush for winter

Jamie lyn W. 
Rating:
4.0

- was unable to check in returned vehicle using the U-Haul app - exterior of the vehicle was quite dirty

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Bill O. 
Rating:
5.0

The u haul representative helped greatly. He made our trip a success.Thank you

Jim M. 
Rating:
5.0

Great service, reliable

Sharmila E. 
Rating:
5.0

Super easy to get set up with a moving truck and great service. Thanks

David C. 
Rating:
5.0

Customer did not leave a comment.

TARA LOUISE K. 
Rating:
5.0

Thank you for getting the tire filled up with air so I could rent the cargo van. Your fee was very high but the service was great. Thanks again.

Virginia D. 
Rating:
5.0

Customer did not leave a comment.

Arnold H. 
Rating:
5.0

Customer did not leave a comment.

Ranjodhpreet S. 
Rating:
5.0

Customer did not leave a comment.

Kate A. 
Rating:
5.0

Fast and friendly

Darcin D. 
Rating:
5.0

Great service!!!

Louise K. 
Rating:
5.0

Alex offered excellent customer service. Trailer was clean and price was as quoted, there were no surprise expenses. Being available to provide a quote and answer my questions over the phone, is crucial to running a successful business. Thanks Alex, job well done.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

TARA LOUISE K. 
Rating:
5.0

Molto bene!!

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Gianni R. 
Rating:
5.0

Friendly and professional location.

Christine H. 
Rating:
4.0

Refund the extra fuel!

Kay H. 
Rating:
5.0

Customer did not leave a comment.

Hugh W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
3.0

My ‘guaranteed' reservation included half a dozen furniture pads which were NOT available when I picked up the vehicle. This was very annoying and inconvenient. I should have been notified that these would not be available so that I could have made alternate arrangements.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

TARA LOUISE K. 
Rating:
5.0

Excellent service!

James W. 
Rating:
5.0

Great help at site

Brian F. 
Rating:
5.0

Customer did not leave a comment.

TARA LOUISE K. 
Rating:
5.0

The staff was great, the lot was very clean and organized. Would I rental from them again, absolutely.

Danny A. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
3.0

I had opted out of the $16 insurance and was still billed for it. Paid for an entire days rental and had the truck back within an hour.

Jordan S. 
Rating:
4.0

Customer did not leave a comment.

Gord A. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Owen sound stow away was excellent & booked on phone to agent in U S was great

Twentyone self S. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Service was performed with excellence and equipment was as expected fully operational. Travis

Travis I. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Charlotte H. 
Rating:
5.0

Customer did not leave a comment.

TARA LOUISE K. 
Rating:
4.0

You can let the customer choose where he or she wants to pick up the rental. Mine was changed to the above location after a location close to me was confirmed in an email. The location was about 40k further from me than the original. Not good customer service.

Bill C. 
Rating:
5.0

Your head offices could take customer care lessons from the people at this site. I hzve had some very negative experiences with Uhaul and if I hadn't dealt with this location I may never have given Uhaul another chance.

Hank W. 
Rating:
1.0

I was not impressed with the lack of explanation around the quote before I left with my rental. When I returned, I was charged an enormous rate and then the explanations came.... When I completed the estimated quote online and reserved my rental, it was nowhere near what I was charged in the end. I feel that the Owen Sound site did this on purpose. I was duped for sure!

Tina B. 
Rating:
5.0

Great experience, very friendly at the counter, thanks for everything.

Rob D. 
Rating:
4.0

Customer did not leave a comment.

Dragan G. 
Rating:
5.0

Manager was great.

patrick P. 
Rating:
4.0

Nice secure location and helpful staff.

Sean D. 
Rating:
5.0

Trailer was in great condition & functioned well.

Dawn G. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
3.0

A lot of signing in and waiting for a code back to get the vehicle and get back into the compound was a bit of a pain. Also, if you are renting a vehicle that is from the U.S. maybe tell customers that it is in mph vs kph so they don't go racing through city streets and thinking something is wrong with the vehicle.

MICHAEL R. 
Rating:
5.0

Smell of cigarette. Was too much in vehicle cabin.

Joseph K. 
Rating:
5.0

Keep it up!!

taye K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly F. 
Rating:
5.0

Customer did not leave a comment.

chris P. 
Rating:
1.0

Passenger mirror just soun around. Plus this location rented the 26' truck u had reserved for Wednesday july19th to someone Tues July 18th at 3:45 pm in afternoon. We all know there was no way that person was going to use a 26 foot truck from 3:45 pm and have it returned Wed July 19 by 8:00am. And if course they didn't. So as far as our word of mouth u haul reservations mean NOTHING

Derrick M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Mackiek B. 
Rating:
5.0

On line app is not user friendly at all, after signing in to the app it sends a code but have to go to my email/ txt to get it but then the app doesn't allow me to return to input and I had to start over but same thing kept happening????

Tim J. 
Rating:
5.0

Excellent service. Made it an easy and pleasant experience. Thank you!

Naomi T. 
Rating:
4.0

Location was good and people very friendly. however, i was not supposed to drop it at this location had to drive 1:30 to this location and pay extra 30 cad for the gas to this location plus. plus the gas for the pick up car after me . overall this was disanointing and cost me extra 50 cad

Doru C. 
Rating:
5.0

Customer did not leave a comment.

Karyn H. 
Rating:
4.0

Customer did not leave a comment.

trevor S. 
Rating:
4.0

Customer did not leave a comment.

Jim F. 
Rating:
5.0

Both movers were professional, friendly and fast!

robin A. 
Rating:
5.0

Customer did not leave a comment.

Joanne W. 
Rating:
5.0

Customer did not leave a comment.

Dylan Neal Wayne H. 
Rating:
5.0

Extavan not available small box truck ussded

Larry S. 
Rating:
5.0

Excellent as always, thank you

DWAYNE K. 
Rating:
3.0

I would recommend the location but I would also recommend make sure you watch the website for you reservations because they switched the size of truck that I needed for my move. I would have went to the place 10 min from my house for the 15' truck but I drove the hour as I needed the 26' truck. Not ok that they switch the size you need without notification. And no discount was added for there mistake, it was just pushed on the main booking service

lindsay A. 
Rating:
5.0

Excellent customer service from this location. Super helpful and very efficient

GARY W. 
Rating:
5.0

Move went great.

roger M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Excellent Uhaul location.I have rented trucks from lots locations never as clean as this location staff our friendly and helpful.

Chris M. 
Rating:
5.0

Explain mileage/rate options better at sign out.

Dale P. 
Rating:
5.0

Great friendly staff. Super helpful

Chris D. 
Rating:
5.0

Customer did not leave a comment.

TOM B. 
Rating:
5.0

Excellent service.

Jane W. 
Rating:
5.0

Location and rep was well organized. Communication and understanding of inventory was great.

Logan E. 
Rating:
5.0

Very friendly and efficient Thanks

Gregory K. 
Rating:
4.0

explanation on the extra charge.

Linda B. 
Rating:
4.0

The employee at this location talked in very unprofessional manner upon return of the equipment very poor customer skills .

MANMEET S. 
Rating:
4.0

Customer did not leave a comment.

Charles J. 
Rating:
2.0

I have returned by u haul after 30 mins because I canceled my home shifting and the amount deducted is not yet credited back to my account.

Mohanakumar S. 
Rating:
2.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Prices are a little high. Maybe make vans available.

Sue M. 
Rating:
5.0

excellent service.

Sherri D. 
Rating:
5.0

How many times can you compliment a location? Well, as long as Cody Terry is there -- endless. New manager Chris processed my order in a timely fashion, and Cody had my vehicle ready -- he even circumvented "glitches" in the U-Haul online booking system to make sure I got the right vehicle AND was insured properly! This location is the gold standard for U-Haul service.

Jack N. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

I always prefer this location! The trucks are always clean & well maintained. The staff is always professional, helpful and clear with instructions & communication. Always a good experience!

Zana S. 
Rating:
5.0

Staff were very friendly and helpful upon the return of the trailer..

Brian B. 
Rating:
5.0

Very happy, first class gentleman providing my service.

Janet D. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer should be told in advance about the online return process and the pictures that have to be submitted before leaving the truck and before the keys are dropped off!

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
1.0

All of the additional items I required for moving were not included. When I went to the office 45 minutes before they were too close to retrieve the items, there was no one there and the office was already closed. It made my move extremely difficult and considering I reserved the items well in advance, I wish I had of known they weren't going to be included so I could have made alternate arrangements.

KALEIGH H. 
Rating:
4.0

Customer did not leave a comment.

Wlodzimierz K. 
Rating:
5.0

Very little. Cody was OUTSTANDING in processing the order despite U-Haul NOT giving him his own log-in credentials. UNACCEPTABLE that an exemplary employee -- personable, helpful, welcoming, attentive must operate by improvising U-Haul procedures. My wife and I use this site for all our needs BECAUSE of this employee.

Jack N. 
Rating:
3.0

Customer did not leave a comment.

bernie M. 
Rating:
5.0

Good service.

John M. 
Rating:
5.0

Customer did not leave a comment.

Rodney P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top