Customer Reviews for Stow A Way Mini Storage
(U-Haul Neighborhood Dealer)

237 reviews

37330 Ruben Ln   Sandy, OR 97055

(971) 252-2023

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(971) 252-2023

37330 Ruben Ln
Sandy, OR 97055

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I reserved a trailer to pick up in Portland, OR and then was told it was changed to Sandy and I had to pick it up 24 hours before I was scheduled to. This greatly disrupted the moving plans and people I had available to help me etc, in addition to having to drive a total of over 2 hours to get the trailer. I feel I should have received a discount for my troubles.

Christine DEsposito 
Rating:
5.0

The location was great, The staff was friendly when I returned the truck. I said NA on clean and well maintained. The truck smelled of marijuana and the truck was a little banged up. The uhaul app would not work real well at this location. It took me an hour to get it to work. Once it worked it was real nice and fast.

Joseph Schlosser 
Rating:
5.0

Lacy is friendly, helpful, professional. and quick to reply to any concerns.

chris botcheos 
Rating:
5.0

Customer did not leave a comment.

Russell Armstrong 
Rating:
5.0

The folks at Stow A Way are very helpful and very nice to work with. I would recommend them to anyone!

Eddie Gregory 
Rating:
4.0

Customer did not leave a comment.

George Dear 
Rating:
5.0

Customer did not leave a comment.

Kimberly Omey 
Rating:
5.0

Customer did not leave a comment.

Mike Cramer 
Rating:
3.0

Couldn't connect to return equipment.

Michael Modica 
Rating:
5.0

Customer did not leave a comment.

Linda Hadwick 
Rating:
5.0

EXCEPTIONAL SERVICE at all times, especially considering the many schedule changes due to bad weather.

SUE ALLEN 
Rating:
5.0

Customer did not leave a comment.

John Fussell 
Rating:
5.0

Can't think of anything to improve.

JUDY BRADY-FINKE 
Rating:
5.0

No issues upon drop off. It was a very convenient location for us and the attendant was olive and professional.

Dana Baker Reimer 
Rating:
5.0

Lacy was awesome! Even when her phone and internet were spotty due to weather, she was sweet and professional.

ERIN BLACK 
Rating:
4.0

Customer did not leave a comment.

brian strothmann 
Rating:
4.0

Customer did not leave a comment.

Michael Cameron 
Rating:
5.0

Do not change anything.

Michael Baker 
Rating:
5.0

Nothing. Just go and see Lacey. She will make renting your next U-Haul truck a shear delight! Always very pleasant with a great sense of humor, Lacey was very helpful and showed me the perfect truck for our move and the rental process was great! If you are ever moving to or from Sandy, or if you are anywhere else in Oregon and want to rent a clean and up to date vehicle, just go and see Lacy. Moving is tough enough, but Lacey is a breath of fresh air in the whole process.

Lawrence Grant 
Rating:
5.0

Customer did not leave a comment.

Jamison Boutell 
Rating:
5.0

Customer did not leave a comment.

Gary Boyles 
Rating:
5.0

Customer did not leave a comment.

Deborah Looney 
Rating:
5.0

Customer did not leave a comment.

Jose Jauregui 
Rating:
5.0

Customer did not leave a comment.

Laura Fischer 
Rating:
4.0

Nothing had Excellent customer service and experience with this location

Ella Raney 
Rating:
3.0

Customer did not leave a comment.

cassia mccarty 
Rating:
5.0

Customer did not leave a comment.

Martin Vanelli 
Rating:
5.0

Customer did not leave a comment.

Martin Vanelli 
Rating:
5.0

Customer did not leave a comment.

Chris Van arnan 
Rating:
5.0

Good

Gui Huang 
Rating:
5.0

Not a thing. They took very good care of me.

Gail Sunderland 
Rating:
4.0

Staf was very polite and accommodating when I had to change my reservation. Courteous counter service and van was perfect. The location is a bit out of the way and challenging to find.

Sheila Gilronan 
Rating:
5.0

Customer did not leave a comment.

RECIL CLEMENTS 
Rating:
5.0

Customer did not leave a comment.

Allen Anderson 
Rating:
3.0

Customer did not leave a comment.

Scott Chamberlain 
Rating:
5.0

The location and lady that helped me was great. I was irritated that I had to drive 40 miles out of my way because my reservation store that I booked the trailer 1 month prior was out of them. They wouldn't take the trailer to my original location and wouldn't give me any discounts.

Travis Manson 
Rating:
5.0

Customer did not leave a comment.

Alexander Adams 
Rating:
5.0

Thank you

Pamela Jones 
Rating:
5.0

Customer did not leave a comment.

Laura Lunsford 
Rating:
5.0

Customer did not leave a comment.

Jody Halia 
Rating:
5.0

The woman behind the counter was extremely friendly. I needed to change the reservation from 10:30 to 11:00 and she had no issues doing it.

Cindie Froehlich 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Durham 
Rating:
5.0

Customer did not leave a comment.

Patrick Gillum 
Rating:
5.0

Customer did not leave a comment.

Daniel Kappes 
Rating:
5.0

Customer did not leave a comment.

Robert Suit 
Rating:
5.0

Perfect interaction. You saved our day!!

Josh Eubank 
Rating:
5.0

The lady who helped me out was very polite and friendly. The van I rented was seriously the best uhaul I've ever rented. Very happy with the experience 10/10. Will recommend this location to anyone in the area, and will definitely go back when I need another uhaul

Jeremy Walker 
Rating:
5.0

Great customer service at this location, above and beyond!

Kyle Branderhorst 
Rating:
5.0

Customer did not leave a comment.

Jeremy Davidson 
Rating:
5.0

Customer did not leave a comment.

John Zevely 
Rating:
5.0

Not much. Checking in was quick and accurate, as was checkout. Keep up the good work.

Berry Scruggs 
Rating:
5.0

Customer did not leave a comment.

Ted Proctor 
Rating:
5.0

Lacey was very knowledgeable and offered great customer service.

Ted Proctor 
Rating:
5.0

Customer did not leave a comment.

REGINA SANTOS 
Rating:
5.0

Customer did not leave a comment.

Terry Moore 
Rating:
5.0

I was very happy with the efficiency, professionalism and friendly service that I received at this location! I would highly recommend Stow-Away to everyone!

Sheryl Westover 
Rating:
4.0

Return my phone message inquiring about renting the trailer

ROCKY HASH 
Rating:
5.0

Customer did not leave a comment.

Ryan Sparks 
Rating:
5.0

I’ve been renting from U-Haul for years. And it keeps getting easier every time. The customer service at this place is outstanding.

Karla Cain 
Rating:
5.0

Thank You Lacy for all your help !!

Allen Anderson 
Rating:
5.0

Great local family run business!

William Acock 
Rating:
5.0

Customer did not leave a comment.

FLORENCE WIGGINS 
Rating:
5.0

Customer did not leave a comment.

DeeAnn Fisher 
Rating:
3.0

Improve your customer service , treat people with respect (“ perhaps you understand this better” ) treat people like you wanna be treated. Do not yell at the customer . Don’t cut people off when they are talking to you .. that’s very rude. At the end of the day YOU ARE IAM. BEE NICE BEE GREAT FULL AND HAVE GRATITUDE. Thank you for your service.

JANETTE SALDIVAR 
Rating:
5.0

Customer did not leave a comment.

HEATHER MOTT 
Rating:
5.0

Customer did not leave a comment.

JENNI CLARK 
Rating:
5.0

Speed up the starting procedure.

Gordon Chenoweth 
Rating:
5.0

Customer did not leave a comment.

Allison Roderick 
Rating:
4.0

Customer did not leave a comment.

Martin Andrus 
Rating:
5.0

Customer did not leave a comment.

Lynette Hall 
Rating:
5.0

Customer did not leave a comment.

DeeAnn Fisher 
Rating:
5.0

Awesome service! Got me in and out quickly and pleasantly! Great experience

Michael DeCriscio 
Rating:
5.0

They contacted me as soon as they found out the person who was returning the trailer I would be taking was going to be late. They stayed after hours to ensure I got the trailer. This was outside of their control and I feel they did a very good job making sure I was satified.

Zane Brown 
Rating:
4.0

It took me 45 min to get the truck due to problems with the app It was very frustrating had nothing to do with the location. Just problems with the app. Had to wait 10-15 to get to customer service rep. She was very helpful but the app had several glitches'

Darlene Daniels 
Rating:
5.0

I had scheduled my truck pick up in Happy Valley, OR but they were unable to provide so they gave me the option to get at the Sandy location. The people at Sandy were great!!!

James Strasshofer 
Rating:
1.0

I requested a trailer to haul a full size Dodge van. The Trailer I was rented was too narrow and you wasted over 4 hours of my time and 30 dollars in Diesel fuel because you don't know what fits on your trailers. I will have to be reimbursed for all that before i can trust you again.

Mark Hadley 
Rating:
4.0

no issue during our uhaul trip

John Amiotte 
Rating:
5.0

Customer did not leave a comment.

Leighton Arthur 
Rating:
2.0

You rented me a truck with bad alignment and breaks that shimmy/vibrated when breaking on the highway. Maybe make sure your trucks are in good working order before you let someone take them off the lot? Or is DOING YOUR JOB too hard for you guys? First time using U-Haul and I can't wait to never rent from you again.

David Nielsen 
Rating:
5.0

Staff was very friendly and helpful. Stay the course.

Anthony Charles 
Rating:
5.0

Every time I rent a U-Haul, I get the best service from Lacey and the crew at Stow A Way!

Stanley Cleveland 
Rating:
5.0

The guy here was great. He made the rental enjoyable especially since I had booked the equipment for day before in a Portland, Oregon location and when I got there the equipment was broken and only available equipment was in Sandy, I had to spend another night and get transport to Sandy, Oregon which cost me an additional$200.00. Wasn't happy about that. This guy was great. Enjoyed talking to him.

trent glover 
Rating:
4.0

Customer did not leave a comment.

Leinna Appoldt 
Rating:
5.0

Customer did not leave a comment.

Stanley Cleveland 
Rating:
5.0

Quick and courteous service.

Loren Gwilliam 
Rating:
4.0

The woman who runs t he operation was wonderful. The amount of gas was registered at 3/8. When I filled the tank it took 36 gallons in a 40 gallon tank. Not sure who would believe that 4 gallons would be 3/8. I did leave it with 1/2 tank.

Richard Paul 
Rating:
4.0

The office opened a few minutes late and being I was on a very defined timeline I was concerned. The rep apologized, was very friendly and quickly accommodated us. No harm done and grateful for his attention. The equipment was clean, operated properly and the billing was as expected.

Loren Gwilliam 
Rating:
5.0

Convenience, ease. Smiles when you walk in. Over all an awesome uhaul rental experience.

Edward Tate 
Rating:
5.0

Customer did not leave a comment.

CINDY KING 
Rating:
5.0

Customer did not leave a comment.

ANDREANNE RODE 
Rating:
1.0

I have never left a negative review because I am an understanding person. I paid for the rental online the day before I picked it up. The office was supposed to open at 10:00am but the lady didn’t show up until 10:15 to open the office to give me the key and was unapologetic for her tardiness, she was instead being defensive without a logical explanation, and the gas tank was almost empty. Also the cab was clearly not cleaned (during COVID-19 outbreak). Never renting from this location again.

Kyle Portis 
Rating:
3.0

Customer did not leave a comment.

Laura Placek 
Rating:
3.0

Customer did not leave a comment.

Kyra Czar 
Rating:
5.0

Customer did not leave a comment.

Richard Mazzara 
Rating:
5.0

all was great, thank you! :)

Lori Klecan 
Rating:
5.0

Ad pricing is very misleading. There should be a more accurate price indicator that is part of the advertisement. "E.g: Typical 1 day rentals run between 80 and 100 dollars."

Margaret Turner 
Rating:
5.0

Customer did not leave a comment.

Jessica Pullen 
Rating:
5.0

the trailer towed very well and the trip was very simple.

chester hodgkiss 
Rating:
5.0

Customer did not leave a comment.

Doug Marshall 
Rating:
2.0

Again I was not able to complete the process of returning the truck online, it never got past the "share your location page, it hung. Bad experience dealing with U-Haul and its 24/7 process.

Debbie Lynn Paulsen 
No reviews have been submitted for this location.

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