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Lisa W
Customer Reviews for Bas Brothers Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was wonderful
sylina cVery courteous & helpful
Jorge PUsing online reservation system, I booked the 15 foot truck and 2 dozen blankets, but only got 1 dozen. The facility is hard to find, as it is in a blindside bend in the road. You need another sign across the road from the facility to "turn here for uhaul"
Kenneth SNo issues what so ever
paul bPaul was extremely customer friendly and helped me out of a huge jam after the extremely POOR customer service with the four U-haul representatives from corporate that I spoke to on the phone.
LINDA MNo improvements are needed to be honest. Jeanette is completely thorough and made the whole experience a breeze.
christopher bThe back of the u haul was filthy. I had to sweep it out but it didnt come that clean. It ruined one of my rugs
karen bNothing, everything was great!
Jerome BU haul dealer scolded me like I was her child! A reservation in 9/23 for a 20ft truck was not honored and I got stuck with a 10ft truck so it took me longer to move so the uhaul dealer scolded me on 1/13/24 for not returning the truck on time. Mind you, uhaul was paid in full and was to blame for me not getting the correct size truck. This reservation for 1/13/24 she scolded me because I went over the estimated mileage and because my card was declined which was a bank error that was corrected the day after MLK. She called and left a message that morning 1/16 lecturing me on how the banks are open and I should have had my account fixed by now. I work overnights so I wasn't able to get the account fixed in person because my bank closed due to a snow storm so I had to handle everything by phone which took a couple of hours. I won't use that location ever again and I'll warn people that this uhaul dealer is unprofessional and way too comfortable in assuming it's ok to talk down to customers!
Isabelle DExcellent, helpful. And friendly service.
paul fJanine at Bas Brothers was extraordinary! VERY helpful, knowledgeable, patient and friendly! Very nice family right here in my neighborhood that I will certainly use again. 🤙🏽🤙🏽
fran floive those cxar trailers.
bill tJennette and Paul are great pepole would never go anywhere else best in the area.
erin cLoved the customer service! I had a great experience!
reynoldo mVery kind people are running this location. I will gladly rent from them again
nathan cThese folks went above and beyond in providing me with the level of service I would normally expect. They did everything in their power to ensure a positive outcome when at a time I thought all would be lost. I would highly recommend them above all the rest.
James DWorking with them was absolutely amazing and I highly recommend
Nicole MI reserved a 15 foot truck well in advance because I was moving. Uhaul switched locations on me because they claimed the other location would have my truck. This location was severa miles further from my home. The day before I was supposed to pick it up, the location told me to call uhaul because the truck hadn't shown up. Uhaul told me they could only give me a 10 foot truck which made my move a lot worse and a lot more expensive!!! I'm definitely not happy about that!!! The location kept calling me because I was late with the truck but that's not my fault! Had I gotten my 15 foot truck, it would've been back on time!
Isabelle DAlways a pleasure
paul bI don't usually use this location, as it's farther away from me, but I had no issues with this location. Clean equipment, easy access.
EDWARD MYour new vendor, Paul and Jeanette have been a pleasure to work with..they understand CUSTOMER SERVICE.
Mark ZEasy to deal with
Paul BFantastic service! Would definitely recommend.
Tonya DEasy to deal with.
Earl M