Make sure to tell them not to park your car inside the gate. Just in case they are closed when you return the truck.
Robin H
Customer Reviews for Store Smart Self Storage Lebanon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get better answers from staff on things simple as corporate phone number or being told to use web site instead of taking time to give information. David was excellent with his customer service but Angela was not.
Beulah Nnothing
kenneth fThose location is good but of never recommend U-Haul to a friend due to your online check-in and out process..
Wayne BCustomer service was outstanding
Daphne NDolly rentals are not available at pick up if you choose to do self checkout. I think all moving supplies should be available to purchase even in the self service app
Dakarai SFix the web sight/app. For equipment return.
jason cVery easy process to drop off. The store was ver clean and welcoming
Robin FDope head’s hanging out in front of storage area
Mary TExcellent service coming and going.
Brian PAlways quick and painless to rent thru Store Smart! Excellent customer service. Highly recommended!!
William GKeys to truck was accidentally locked inside due to wind blowing door close U-Haul wanted over $200 to come unlock very poor customer retention efforts will not be using again anytime soon
James HNot a huge issue, but a little bit more well-lit parking area for returning the vehicles would be nice.
JASON BGreat service.
Christine BVery Nice Truck, was easy to drive and it was well maintained
tim gOver charged , I got ripped off for over 200.00
Lisa NI don't remember the ladys name but the lady that handled my uhaul experience made it beyond amazing.
Myeshia MANGELA did an amazing job, she is the main reason I use these services. Her professional demeanor and customer service is what keeps me coming back.
Richard BNothing all was good. Great service
George CGreat location and most importantly staff was excellent
John SThe process to get the keys was ridiculous.. Very time consuming. I was in the dark and rain trying to take pics Who carries a passport and lease info with them? This all should have been verified differently, like through the phone number. I will never rent again this way.
JOHN DTruck was ready on time. The staff was friendly and efficient.
Matthew KMy work truck broke down so my wife scheduled a pick up we had to Uber down there we was told we had to make no deposit what a great deal Bull, I had to walk through a jungle to the pilot with my wife to the pilot to put more money on my card still never got the combination for the lock to get ur keys after hours then 2 cops show up asking me why we were hanging out ,apparently the U-Haul couple told the police that anyway we planned on extending our rental for more than the 2 days only to find out we can’t rent from U-Haul again we were threatened that we stole it and they was going call the man in which they denied but you can tell the atmosphere it was obvious finally they showed up to my house with an attitude to get it The couple that works here are very strange and judgmental the lady tried to present like she will help you but trust me it’s obvious they didn’t want us here it’s cool though they reminded me of the couple from people under the stairs I kept feeling like her husband was going pop out of a wall covered in leather with a shotgun Please people stay away from these people I’ll bet they got people trapped in a storage unit
Kerry BI was charged $25 for "not folding the moving blankets". There were 10 of them, a minute's worth. It would have taken 5-7 seconds for someone to have told me that up front and I'd have folded the stupid blankets. What a bs tack-on charge.
RICHARD ELocation was hard to find tucked away off main roads
Billy BExcellent experience. Everything I expected from a rental experience. Wish they were all like this!
Kendall PThe lady who checked me out is the first real customer service I gotten any where in years, well since Covid. Hire a 100 more of her
Ken KReeked of smoke and cup holders are nasty
Jose dGreat customer service and well maintained trucks!
William GWe got there right before the office closed, but when we called, no one answered. Luckily they had a way to drop off the truck without personnel, and I was able to figure it out from the website on the key dropbox.
caitlin FDo service on your trucks. The truck we had was horrible. Constantly whining and sounded like the power steering was goin out or needed fluid. HORRIBLE TRUCK!!! Plus they did not have the pads we requested, or the appliance dolly!!! Not very good as far as that goes. But the lady workin was good
Elizabeth ANothing!! My experience was fantastic. I will definitely use this location if I ever need uhaul or storage again. A++++
Kay SFriendly staff, quick service. Easy pick up and drop off. Very clean place and the truck was ready to go, no waiting. Excellent!!!
Neil AHave more selection.
Kevin JAbsolutely abysmal experience. Went to reserve a van, and the website wouldn’t let me select a time when a human would be present. I was forced to use the virtual pick up at 6am. Horrible. I had to sit in my car for 15+ minutes while somebody called my “selected contacts” at 6:10 on a Saturday morning. According to my contacts, the calls were less than 20 seconds long and pointless. Before I could get my key, I was charged nearly double what I was promised when I made the reservation. Halfway to my destination, I received a call from UHaul saying that I had to move my car. I had parked my car at the farthest end of the parking lot. There were no signs, no communication that cars could not be parked…in the parking lot. I was expected to turn around, drive all the way back, and move my car to a space that was not available at the pick up time. I was then told that if I wasn’t back in time, my car would be locked behind the gate. I was charged for those extra miles. Van was perfectly passable. When I returned the van, I asked why I was charged nearly double what I had seen on the website a few days earlier. The attendant couldn’t adequately explain the charges, especially the seemingly duplicate “rental fee” and “rental charge.” I was also charged a flat “mileage fee.” I asked if this was the final total, and he said no, that “they” will count my miles and charge accordingly. At the end of the horrible experience, I was charged nearly triple the original estimate. I cannot stress enough how disappointed and frustrated I am with U-Haul.
Joseph HBox leaked got park of my furniture wet
Donald HThe woman does not answer the phone, and she was snippy when you talked to her. She did not offer a receipt till I asked for one, and she took her time getting it prepared.
GEORGE PI was 100% satisfied with my rental. Angela did a great job of explaining the process, and helpful with my rental days to have the best experience. I returned a day early and although it was a Sunday my email receipt was exactly correct.
Judy LWe did a night drop and everything went as planned. Well lit and easy to drop off. Use the app to drop.
Michael CAngela did a great job taking care of my rental. Everything went well on this trip.
Kevin JThe truck was clean and had a windshield cover which helped a lot with the heat. It had a terrible transmission though that constantly downshifted while coasting downhill then got stuck in the lower gear even when the accelerator or brake was applied. This made it a nightmare to drive over the mountains and keep an eye on traffic especially going though construction zones with concrete barriers on both sides. Additionally, it had less pulling power than the 15ft truck towing a 12ft trailer. The check out and check in service very easy and quick. The equipment this time was really bad.
Spencer BThey make me do all of the hook up didn’t even inspect my lights,that later find out the brakes lights didn’t work,and to top it off they overcharged me for an extra day,will never do business with this location again
Victor JThe uhaul drove horrible it was out of alignment and seemed like it had no shocks or suspension at all i called uhaul and the said its normal but it bounced and vibrated the entire time its was moving
Michael F