Customer Reviews for Store House Riverside LLC
(U-Haul Neighborhood Dealer)

233 reviews

2432 Riverside Dr   Macon, GA 31204

(478) 743-8391

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(478) 743-8391

2432 Riverside Dr
Macon, GA 31204

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gloria Dixon 
Rating:
5.0

Everything was perfect, the lady at the desk was nice and helpful and I love this location.

freddie watkins 
Rating:
2.0

Customer did not leave a comment.

Ceiligdh Cofer 
Rating:
5.0

Customer did not leave a comment.

David Lanier 
Rating:
5.0

Customer did not leave a comment.

Nakia Stroud 
Rating:
5.0

Customer did not leave a comment.

JD Brown Jr 
Rating:
5.0

Customer did not leave a comment.

PHILLIP BOYER 
Rating:
5.0

I wish there was a simpler way to extend a trucks reservation from the app without having to call it in. Aside from that I had a great experience.

Seemson Lucien 
Rating:
3.0

No human contact. If one is not savvy with phone apps, this transaction could not have happened. Overall, no issues except the customer has to do all of the work - no onsite customer service. Just not a fan of 'self check out' when renting a moving truck.

LA TRENDA TYLER-JONES 
Rating:
5.0

The young lady present on drop off processed my return politely and efficiently. Location was clean and easily accessible from the street. Would definitely drop off here again.

Earl Andrews 
Rating:
5.0

Customer did not leave a comment.

william lawless 
Rating:
4.0

Customer did not leave a comment.

MarKay Appel 
Rating:
5.0

Customer did not leave a comment.

William Hughes 
Rating:
5.0

Have a dolly

Carol Pauldo 
Rating:
5.0

Customer did not leave a comment.

RAVEN JOHNSON 
Rating:
2.0

Someone needs to be in the office at all times. No one was there for pick up or drop off although I did everything during regular business hours.

Keela McKinnon 
Rating:
5.0

This location? Nothing

brittany halsey 
Rating:
5.0

Customer did not leave a comment.

RONALD WILSON 
Rating:
5.0

Customer did not leave a comment.

Yolanda McGlor 
Rating:
5.0

Customer service was amazing and everyone was clean and well kept

Tarencie Lendsey 
Rating:
5.0

The staff was nice, the reservation matched their records, quickly out the door was the result. Thank you.

Travere-Lene Chappell 
Rating:
3.0

Customer did not leave a comment.

JEFFREY SHAW 
Rating:
5.0

The receptionist was very helpful

Kia Felton 
Rating:
5.0

She has restored my faith in U-haul

Steve Moore 
Rating:
4.0

I had a great experience with the woman working the front desk. She was very professional, friendly, and informative. She explained the process very clearly and answered all my questions. My only issue was with the rental truck itself. The front driver's side tire/wheel shakes pretty significantly while driving, especially once you reach speeds above 40 mph. Other than it being a rather uncomfortable ride, the truck was pretty clean.

Shenalla Naylor 
Rating:
5.0

Customer did not leave a comment.

Tony May 
Rating:
5.0

Customer did not leave a comment.

Rebecca Turner 
Rating:
5.0

Customer did not leave a comment.

Ellen Bailey 
Rating:
3.0

Customer did not leave a comment.

Gopinath Lakshmanan 
Rating:
4.0

Customer did not leave a comment.

PIERCE GONZALEZ 
Rating:
3.0

Customer did not leave a comment.

David Maynard 
Rating:
5.0

Customer did not leave a comment.

Kimberly O'neal 
Rating:
5.0

Customer did not leave a comment.

latonia butler 
Rating:
5.0

The customer service Representative was very nice very professional per usual when I need a uhaul I always use this location outstanding service every time

Theresa Poole 
Rating:
5.0

Customer did not leave a comment.

Joseph Childs 
Rating:
5.0

Just make sure the next customer get the right size u-haul they need. I didn't but I work with what you had. Thanks

Brenda Lake 
Rating:
4.0

Your website and store sign both said the store opens at 9am which is why I reserved the truck for 930 am . I get there a little after 9, no one is there. So I called the number on the sign. Was told the website was NOT updated. Ended up waiting approximately 45 minutes for someone to show up. When she showed up she apologized, she was at another facility and had problems. She went above and beyond to help me... sorry I don't know her name, however made the experience seemless

Julia Haas 
Rating:
4.0

Customer did not leave a comment.

Lori Sokoloski 
Rating:
5.0

Customer did not leave a comment.

Dawn Cannady 
Rating:
4.0

N/A

Demarquez Walker 
Rating:
5.0

Customer did not leave a comment.

Pratt Stanley 
Rating:
5.0

Customer did not leave a comment.

Deron sweet 
Rating:
5.0

Make the app less flaky and easier to use. It was a source of frustration on already stressful. I experienced intermittent crashes, loss of state, and misleading cues that ultimately led me to have to reach out to support.

jonathon deason 
Rating:
5.0

Customer did not leave a comment.

Marlon Marchman 
Rating:
5.0

The customer service member who assisted me was very helpful, nice, pleasant and knowledgeable.

RONNIE AIKENS 
Rating:
5.0

The representative in the office was very helpful and has great customer service skills!

JOHNATHAN CUTTINO 
Rating:
1.0

Full of BS

cellie west 
Rating:
5.0

Cargo van interior was not clean. We left it the way we found it.

Robin Spence 
Rating:
5.0

Great experience and easy to check in and return!

LATRECIA CUFFIE 
Rating:
3.0

I rented a 26ft truck, there was no gas cap. I asked if the truck could be driven without and was told yes. I traveled about 25 miles when a warning light appeared telling me there was a problem with gas fill nozzle. No kidding, if you are going to rent a truck going 800 miles one way it better be 100%. So to be creative, after every fuel refill, I used stretch wrap to cover the opening to hopefully restrict any fuel from spilling out plus to not lose gas mileage.

Dean Russell 
Rating:
5.0

The woman who assisted me with my truck return was extremely helpful. I would recommend this location to anyone.

Bryan Mudd 
Rating:
5.0

Customer did not leave a comment.

Paramjit Singh 
Rating:
5.0

Customer did not leave a comment.

Brittni Jump 
Rating:
5.0

Everything was excellent

Chelena Harris 
Rating:
5.0

Pleaee keep those nice knowledgeable employees: they were amazing and it made a huge difference.

Rina Eisenstein 
Rating:
5.0

The lady who assisted me at the pick up location was great and the truck was in excellent condition.

RONNIE AIKENS 
Rating:
5.0

Customer did not leave a comment.

Sheila Carter 
Rating:
5.0

My agent was AWESOME!! She help me locate a furniture dolly from a different location.

Anthony Williams 
Rating:
5.0

Customer did not leave a comment.

Phyllip Merisier 
Rating:
3.0

We could not take photo of mileage and gas gauge because as the gas gauge was going up to the 1/2 tank level, a message about maintenance needed would come up over the mileage. There was a muffin wrapper in the cup holder. Can of truck smelled like smoke. Ashes in floorboard. It had been awhile since can had been wiped out.

Robin Spence 
Rating:
5.0

Make sure that I want a service before it’s added on. I paid extra for something that I didn’t need. The representative just put the extra insurance on that I didn’t want on my reservation after my original reservation was mysteriously canceled.

William Huston 
Rating:
1.0

This company is involved in illegal activity with regard to truck rental. I picked up and returned my rental on the same day and now I am being told that I never returned the equipment. I have contacted UHAUL several times since September via phone and email to no avail. No one is documenting my account when I call and nothing is being done. The person who works at the storage facility is obviously renting the equipment to other people while keeping the rental contract active in my name. The customer service at the call center is HORRIBLE. The supervisors are even worse. I am being billed for over $2K for time that I did not have this rental in my possession. Someone from the corporate office needs to contact me within the next 48 hour or I will be contacting legal representation as well as the local police.

NIKKI JACKSON 
Rating:
3.0

Because of the random hours this location is open I would not recommend.

Joe Moran 
Rating:
4.0

Customer did not leave a comment.

Ashley Sands 
Rating:
5.0

Customer did not leave a comment.

erin gryczan 
Rating:
5.0

Customer did not leave a comment.

Jay McDonald 
Rating:
4.0

The site had no one available despite returning the truck during normal hours.

KENNETH HENDERSON 
Rating:
2.0

The lady at the front counter was on a personal call and she went through everything so quick. Then she gave me the wrong keys saying I was getting a van and not a truck. My reservation was for a truck. She was too busy trying to get me out of there that she was making mistakes.

Dana Aaron 
Rating:
1.0

Front desk lady got big time attitude problem. Doubt can be fixed it .. During return of vehicle says you are interrupting my cigarette break drop the keys cos I won’t be available next 15 minutes and even if you wait I won’t check you out” Maurice; Mr. Manager good luck + good bye forever.

Satish Kher 
Rating:
5.0

Customer did not leave a comment.

Neal Smith 
Rating:
4.0

Customer did not leave a comment.

laura lengel 
Rating:
5.0

I was late dropping off the truck, and the nice lady working at the store was kind and understanding and did not charge a late fee, which I appreciated very much.

Francis Childs 
Rating:
3.0

Customer did not leave a comment.

CORY SHANAHAN 
Rating:
5.0

Customer did not leave a comment.

Emily Acocella 
Rating:
3.0

Customer did not leave a comment.

Keneshia Morgan 
Rating:
4.0

The inside of the truck was extremely dirty. There were ants crawling all over with chocolate on the floor driver's side. The back of the truck that holds your belonging was not cleaned. It was filled with piles of loose dirt. Because I was dealing with an emergency situation, I had to use the truck as is. The truck itself drove like it was about to break down. It would not pick up speed and act like it was having trouble shifting gears. And when you turned on the air, a funny smell would come through. The truck was shaking more than normal. It was an awful experience to deal with an already life-threatening family experience.

Quatwana McCtuchen 
Rating:
5.0

Return process was very quick. Attendant was friendly and helpful.

Rodney Stuckey 
Rating:
2.0

The lady at the counter was horrible! The whole process of returning the equipment was ridiculously long and tedious! I also guessed the mileage at checkout since I was unfamiliar with how long my trip would actually be, therefore I accrued overage charges which is ridiculous. Why not charge for the actual mileage?!? I will NOT be using or recommending U-HAUL to anyone!

Andrea Griffin 
Rating:
5.0

Customer did not leave a comment.

William Walteers Jr 
Rating:
5.0

Customer did not leave a comment.

Vinnetta Brown 
Rating:
5.0

No improvements needed.

Brandon Smallwood 
Rating:
4.0

Customer did not leave a comment.

Terri Byrd 
Rating:
3.0

Customer did not leave a comment.

Chelsea Aaron 
Rating:
4.0

Longer hours. Try opening at 8 am so people can get started on their moves before it gets too hot!

Stephen Taylor 
Rating:
4.0

Customer did not leave a comment.

Felicia Simmons 
Rating:
5.0

Nothing needs to be improved at all. Thank you guys for everything

fernando washington 
Rating:
5.0

Customer did not leave a comment.

Amy Berke 
Rating:
5.0

Customer did not leave a comment.

Avery Lunsford 
Rating:
5.0

Customer did not leave a comment.

Katherine Lybarger 
Rating:
5.0

Customer did not leave a comment.

Mike Appling 
Rating:
3.0

Customer did not leave a comment.

Timothy Chambliss 
Rating:
5.0

Customer did not leave a comment.

RaJANI Nasit 
Rating:
2.0

Customer service should always be first!!

Alicia May 
Rating:
4.0

I am not happy at all with this or the past few uhaul experiences....I was overcharged and charged for 2 days when I actually only had it one day. I ended up having multiple transactions drafted from my account without my consent. I will not be using Uhaul in the future .

Denise Spivey 
Rating:
4.0

The truck was dirty. All else was fine.

Jeffrey Ewing 
Rating:
1.0

They didn’t have the truck I reserved. I had to get a larger instead which caused inconvenience to drive.

Jay Pothuri 
Rating:
3.0

The receptionist was very rude after she failed to give check in & check out protocol. She was late & therefore substituted the truck I initially reserved because it was one that had been returned and inspected .. so She said! The truck had a bad gas leak. Another customer complained about not being able to remove the gas cap. Thorough inspections need to take place, I don’t understand why they aren’t when we, as customers, have to do so much to return them

Chanteira Granville 
Rating:
1.0

Horrible check in didn’t know who to go to who had answer everyone was acting as if they didn’t have any knowledge of how to check in or answers to any of my questions

Quawjalyn Ballard 
Rating:
5.0

Customer did not leave a comment.

Denise Spivey 
Rating:
5.0

This isn’t the fault of the location but UHaul in general, please stop double booking your trucks

lewis martin 
No reviews have been submitted for this location.

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