Customer Reviews for Bridgeview Self Storage West
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly and easy to deal with.

Rating:

5.0

The ladies behind the counter of the Bridgeview were an absolute pleasure. Thank you.

Rating:

5.0

Great experience with the employees there.

Rating:

1.0

I was excited to see such a nice facility was being built next to I95 in Yulee so I rented a 10 x 20 inside in the airconditioned portion, bottom floor, middle of the building. I felt unsafe as a woman entering the building by myself and seeing a man I didn't know, inside tending to his unit as I passed by him. I did realize that there were cameras but the camera footage would not have help me if I had been attacked so I opted for an outside unit (10 x10- unit 1203) where I could drive up and unload in front of the unit and I was near the office. The staff was very nice and accommodating . After a week in the new 10 x 10 unit I stopped by to add some more items and opened the door to find that the entire floor was wet!! The metal walls and ceiling were not wet just the floor. Of course my cardboard boxes were disintegrating and my grandmother's upholstered chair was very damp, plastic storage containers were dripping wet on the bottom and sides. It had been raining off and on during the week so somehow the water is seeping into the cement floors. Not sure if it's a drainage problem or the cement foundation was poorly constructed and water is wicking up through the cement. I did notice a high humidity inside the building in the airconditioned area too. I told one of the staff and showed her and I asked for a refund and she said "This was Florida and Florida has a lot of humidity. And I couldn't get my $197 refund for the month." Luckily, I didn't have VALUABLE things , just old sentimental items of my grandmother's that I valued. So it wasn't worth anything monetarily, but I could've used the $197 to help pay for my granddaughter's dance classes. Of course, I IMMEDIATELY moved my stuff out that day - Jan 25, 2024 ( and down the street , 10 miles, to another storage facility and rented another outside unit that IS DRY !!! I turned my keys in and the unit emptied on Friday, Jan 26, 2024. I had the staff look at the unit and they could see the wet floors too. They did say they would speak to the manager, but I haven't heard anything( January 27, 2024, Saturday) They still have $ 197 for February. The wet floors in the outside units should be addressed and the problem solved before renting them out. And the humidity should be checked inside the building. I don't believe this is the fault of the owner. I think this is a design and construction problem that now the poor owner will have to solve . If the cement wicking and drainage problem of this facility is not fixed, it will affect the business. Maybe a total loss?

Rating:

5.0

The u-haul web site would not let you pick this location the web site needs to be updated to allow this location to be selected. Nice concrete parking area, no gravel or mud.

Rating:

3.0

Pickup was easy and efficient. The employees failed to mention that they are out to lunch from 1p-2p, so I arrived back at 1:45p and had to wait for their return.

Rating:

5.0

My car broke down in GA after leaving Florida in transition to another state. The rental car company was so strict with an out of state license that I was unable to rent a car. I called U Haul and they helped me find a vehicle and I was able to get to new state seamlessly.

Rating:

5.0

Customer service was awesome.

Rating:

5.0

I ended up here after the alternate location you chose was closed. Took me way out of my way costing me to loose time. You or your computer chose alternative location for no reason. The choice was made the day before not leaving sufficient time to check out the problem.

Rating:

5.0

The attendant was very helpful and friendly.

Rating:

5.0

Love them! They are amazing!

Rating:

5.0

Went to 3different locations that were listed before finding. this location. The city needs to update their information on locations