Customer Reviews for StorageBlue Baldwin Ave
(U-Haul Neighborhood Dealer)

Rating:

5.0

Efficient and professional service

Rating:

4.0

I requested a dolly but I never got it, please refund me for that.

Rating:

5.0

The guy at the front desk was very friendly and kind

Rating:

2.0

Ordered for two dolly got only 1

Rating:

2.0

The truck was extremely filthy. I would like a refund for not giving it to me clean. And I had to wait 45 minutes to get my keys. I don’t know where the employee was.

Rating:

5.0

The only thing I can’t think of to improve for the next customer is if they drove the U-Haul for you, the customer service is impressive and impeccable, the young lady was very professional, patient, and polite.

Rating:

5.0

Great experience

Rating:

1.0

Very rude and inpatients in storageblue Baldwin Avemue location. Blonde Lady in front desk, I think her name is Jaime, she's very rude and unhelpful person. I picked up my reservation Uhaul Truck, I checked everything before I drive the truck, I find out the door it's not closing and empty gas and not same on the paper, I came back to the desk And Told to the lady the problems, she dont want to help me and She said I need to call the Uhaul and tell the problem. I said I need her help, I don't know what uhaul no# customer service, and I told her I need to change the uhaul Truck coz the door it's not closing and not safe. I told her I saw extra 2 or 3 same 15feet uhaul Truck to change it and she dont want to change it and she shouting for no reason. And she want to cancel my reservation and I never to ask to cancel it. Many times I renting Uhaul Truck in different locations and I don't have a any problem. Only in StorageBlue Baldwin Avenue the worst and Bad customer service. Never again that location.

Rating:

3.0

I wanted to pay less but as i only drove for one way i had to pay more as the plan of that is set at 121$. It was so disappointing that paying that much instead of 19.95$+ mile charges and gas. In total i paid 155$ where i went to rent it expecting it to one of the best and cheapest options available. I was expecting around 80$ in total. But anyway it's not like I didn't know about all the charges it's that i didn't have other options.

Rating:

5.0

Place is great..and staff is always professional Thanks again.

Rating:

5.0

Keep it the way it is.

Rating:

1.0

Double charged on rental and insurance. Be careful and review your receipt carefully. A nightmare to get it corrected.

Rating:

3.0

This particular U-Haul rental site had no Moving Blankets. I didn't find this out until I got there to rent the van. (190 Baldwin Ave, Jersey City NJ 07306) And this site NEVER carries Moving Blankets. Disappointing,

Rating:

5.0

Great workers and great job

Rating:

5.0

Great service! Friendly faces, can’t be beat.

Rating:

5.0

We were unable to adjust the truck's mirrors for safely driving purposes. They seem to be stuck. Which it might just be that way and I didn't know.

Rating:

1.0

Im incredibly disappointed with my experience. I had a reservation for 8am, but the U-Haul staff “overslept” and did not arrive until 8:45am to give me the truck. I had to call my movers to show up later, because I had to wait for this person to show up to work late. When he arrived, he did not even apologize for being so late. I also requested moving materials (moving pads/cloths/blankets), and he said none were available. This also inconvenienced my move. Will probably not go through U-Haul again for truck rental.

Rating:

3.0

Flat tyre gauge not working, low oil level. Electric key fob not working. Other than that it worked fine

Rating:

5.0

Great and fast services, good treatment ⭐️⭐️⭐️⭐️⭐️

Rating:

4.0

Three bolts on the forward side door were very loose. I tightened them up. Everything needs attention. Maybe i should work corporate for Uhaul.

Rating:

5.0

Same as above

Rating:

5.0

Van had warning lights requiring an oil change and tire pressure issues, which bothered me but otherwise fine.

Rating:

1.0

The desk rep never explained a rental period is limited to 2 or 3 hours. U-haul ended up charging me for two rental period, even when we returned the vehicle before the closing of this office at 7:30 pm. Around 6:45 pm, we received a call from this desk rep who told us that she has reported this vehicle has been stolen, since it has not been returned 3 hours after the starting of rental. Should we check with NJ police department whether we have reported as thief? Or criminal? We are extremely afraid to rent from U haul again, since we don’t want to become thief or criminal again.

Rating:

2.0

The truck was fairly clean and had a pleasant smell however it appeared to have some sort of issue to which it would not appropriately accelerate speed causing it to utilize an increased amount of gas. The truck also had a loud tapping noise coming from under the hood when running. I would recommend the Harrisburg pickup location but not the New Jersey drop off location as there was no accessible parking for the truck upon return and no clear instructions as to where to park the truck if returning after hours.

Rating:

5.0

The front desk staff was very friendly and helpful..I will definitely be back when needed.

Rating:

5.0

Quick, fast, and great customer service

Rating:

1.0

Rude can’t do their jobs

Rating:

5.0

The booking was at 8:00 am but there was no person to handover the keys to us. I had to wait 15mins more until the guy arrived. Except this, everything was perfect.

Rating:

5.0

Make sure the equipment show on the app is available at the store.

Rating:

5.0

Continue the excellent service you provide.

Rating:

5.0

Absolutely great experience after the location on Tonnelle Ave. in Jersey City was giving me 9 billion excuses to why they couldn't give me a truck.

Rating:

5.0

Very convenient and reliable location i used several times and will continue to use !!’

Rating:

2.0

No person was there, had to do mobile drop off and had to look for drop off box because had no instructions in email for location of it.

Rating:

3.0

Truck was clean. Service was excellent. My only complaint was the trucks check engine light was on, then message of 0% oil life left. We should not have been given a truck that needed service. Also they claimed the fuel was 1/4 full it was not — it was less than 1/8 causing me to run out of gas before I could get to a station….not good people not good at all.

Rating:

2.0

They gave me another truck it was not the truck I supposed to have . Fuel level was low only 1/4 was available fuel . I have a picture of it when i started to drive . And overcharged me . It was supposed to be 53 to 54 $ and they charged me 73 $ and I returned the tuck at same fuel level as i got the truck

Rating:

5.0

Make sure the other clients fill their tank up so they don’t charge new clients with unnecessary fees.

Rating:

5.0

Great service and customer service. Fist time renting Ana is been a great experience will definitely recommend you and use your service again

Rating:

5.0

was a good price and easy to work with asked for an extra day and they said no.problem. it helped a lot

Rating:

5.0

Thx

Rating:

5.0

Great Service

Rating:

3.0

Location did not have blankets I ordered. Truck had damage not reflected in the photo check in. System failed to upload photos I submitted to dispute. Chose drop off location on line, Pick up location had wrong drop off location listed

Rating:

5.0

Nothing everything was good

Rating:

2.0

The truck's gas tank was broken. When the gas attendant tried to refill the tank it overflowed as if full when the gauge read "1/4 tank". I brought it to the attention of the service writer, but was still charged a gas fee.

Rating:

5.0

Seamless… great experience.

Rating:

5.0

Keep it up

Rating:

2.0

I received my uhaul completely on empty. When the truck turned on, the light for the gas being empty was already on. Thankfully my apartment was only 5 minutes away. I filled up the truck so it wouldn’t turn off on me.

Rating:

4.0

Desk was unstaffed during vehicle pickup for approximately 10 minutes, possibly due to it being a Federal holiday.

Rating:

1.0

Blu Storage customer service counter person rude unprofessional and border line hostile racist. I will never conduct business in Jersey City again 190 Baldwin ave. Brought me to tears. Keys to the truck tossed at me and directed to find my own rental. UHaul huge conglomerate when you outsource your buisness beware of the poor business man with no ethics respect no decency ! They represent you Uhaul! In the process of filing complaints up the ladder. Horrific experience Horrific!

Rating:

3.0

Truck smelled like cigarette smoke.

Rating:

4.0

the person at the counter did not let me know what was expected of me when the truck was returned and didn't give me a printed receipt or contract. I am also waiting for my final receipt which i was supposed to get 20 minutes after drop of.

Rating:

4.0

The scheduling process over the phone by someone not at the location you are renting the uhaul from. When u arrive often times its something totally different from what was discussed on the phone with a different person not at that location.

Rating:

5.0

Great customer service by the receptionist. Unfortunately don't remember his name!

Rating:

5.0

More uhaul products to be sold such as gloves, tapes, etc.