The lady was on her phone the whole time checking me out, only spoke to me to tell me to take pictures of my license and sign. Gave me keys and I had to ask if that’s everything and she said yes. I said I have it through the 12th she said yes. She never told me there was a time to return it in the morning causing me to have to pay $40 more. It was really disappointing.
Joshua B
Customer Reviews for Sunshine Food Mart 354
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Understand better english and able to communicate helpfull instructions. Help customer with return record and unhook of equipment. It was very hard to unhook trailer from truck and move it. Very bad instructions!
EMILE DUndrdstand better english. Know what is being returned. Help customer with unhook equipment and record return.
EMILE D2 hour wait just to get key to my truck rental, then i was charged an extra day after i already returned truck in the same day i rented it. The location has no idea what they are doing. But the customer service reps were very helpful, hopefully they get this corrected and return my funds if 58 dollars and some change. I put in my issue today so i should know something within 3 days. Will update at the time of response
Richard RI was assigned this location to make the one-way return and was advised several times that it was a 24 hr drop off location, but it is not. There is no key drop box. Please correct this.
TIANA M