Customer Reviews for Guthrie Self Storage- Old Railroad Bed RB
(U-Haul Neighborhood Dealer)

Rating:

5.0

Will come again when needed! 😊

Rating:

5.0

This was a great rental experience. The professional lady was excellent at helping with everything. Totally recommend Guthrie's Storage for UHaul rental. Thanks!!

Rating:

5.0

Maintain the cabin clean.

Rating:

5.0

The best part was that I was in and out with the truck in 15 minutes. The truck was clean and well-maintained. We moved our stuff, refilled the gas and returned the truck without any delay. It was well worth the money.

Rating:

2.0

As per complaint filed vehicle was toward within 2 days without being contacted via phone call.

Rating:

5.0

The staff attendant was very nice, courteous and helpful. Very easy process from start to finish.

Rating:

1.0

They put in that i returned the truck 2 days late even though i returned it the same day of rental. There is apparently 3 different Gutherie locations but we specified Old Railroad Bed location.

Rating:

5.0

Stay the same!!’

Rating:

5.0

The associate I worked with was very Relatable and friendly The process was quick and efficient

Rating:

5.0

needs no improvement

Rating:

3.0

We dropped our truck off a day early and the woman inside just told us to drop our key and that was it, didn't even check the truck or that we returned our rented dolly (which we did, and brought inside because the back of the truck isn't locked when you leave it).

Rating:

5.0

Your diy system and app in general are garbage. It's an absolute pain in the ass trying to use an app that is so bad. I ended up having to cancel my reservation and go to an in store pickup. The level of trash your software reaches really can't be understated.

Rating:

3.0

Business was closed due to very inclement weather conditions.

Rating:

5.0

Staff was very friendly, helpful and answered all questions that I had.

Rating:

5.0

Very friendly and professional people at this location

Rating:

5.0

Customer service was great and picking up the trailer was very easy. The ladies hooked up the trailer and ensured everything was working. Thank you ladies!!

Rating:

3.0

The U-haul application hung up on me during the before hour pickup process and I had to call support to get help. This delayed by pickup by at least 30 minutes. Otherwise it nice to have a convenient location near the destination and the truck worked well and was appropriate for our move.

Rating:

5.0

Take a long hard look at your online rental application, restructure it and make the process more user friendly.

Rating:

3.0

Got it back in time lady just said drop keys in drop box i will take care of it ..

Rating:

5.0

The young lady working at this location was very helpful and provided top quality service. I was very pleased with my rental experience.

Rating:

3.0

Make sure vehicles have enough gas in them to get to the gas station at least

Rating:

4.0

The truck looked as if it had been in a U-Haul demolition derby. You have some terrible renter drivers!

Rating:

5.0

Great customer service. They helped me with an issue that came up due to my oversight and helped me not get over charged. They were very helpful.

Rating:

5.0

Van wasn't cleaned when I pick it up

Rating:

5.0

Excellent customer service

Rating:

5.0

It was a great location with amazing staff!

Rating:

4.0

AC did not work properly in the truck. There was no warning or notes of this when I checked it out.

Rating:

5.0

I used the after hours drop off

Rating:

1.0

I had reserved 24 blankets. Upon arrival to get the equipment, I am told that they gave another customer 12 of my blankets instead of telling that customer they were already reserved. The links sent to me via text to confirm equipment pickup and drop-off did not work...got webpage not available error messages. The BIG issue...the AC did NOT work in the truck and it was triple digit heat, even before the heat index. This wasn't a 10 mile move down the street; this was 400+ miles with no AC. When I called, there was no concern at all for us, the customer who could have heat stroke while driving, just "okay, we'll fix it when it returns". Oh, and too make it worse, it was blowing hot air by the driver's feet and actually left red marks on his ankles because it was so hot. Seemed to have transmission issues too, struggling getting into gear. This thing had over 137k miles on it and needs to go to the scrap yard! Take your business elsewhere where they care about customer safety and properly check the equipment before putting you on the road.

Rating:

5.0

Everyone was nice and helpful, will definitely recommend

Rating:

5.0

Van had an oil change warning. Otherwise very nice experience.

Rating:

4.0

Honestly inform the customer of the availability or otherwise of equipment requested. Do not inform the customer of the non-availability of the equipment when the customer physically reports for pickup especially when time is of the essence.

Rating:

3.0

Make sure your customers are informed about extending their rental time that they will be charged another full day. I was not informed and was charged an additional 24 hours for 3.5 hours last drop off time. There should be some sort of late fee or maybe a half day rental. It’s not right to charge people an additional day if they’re a couple hours late on the drop off date.

Rating:

5.0

Brittany the customer service rep was fantastic.

Rating:

4.0

Sunday drop off. No contact with any personnel

Rating:

5.0

The girl's in the office make things smooth and are so helpful. Luke M.

Rating:

4.0

Thank you for clear directions and information that made the process successful. G

Rating:

5.0

Nothing

Rating:

4.0

I reserved 96 blankets online, but the location only had 30 blankets available. You would think if you're allowed to reserve a particular number of items online, they would be available for pick up at the location on the day required. Otherwise, don't allow reservation for items that may not be available.

Rating:

4.0

Interior was dirty with red mud on the cab floor Customer service was excellent and very professional upon my arrival and pickup.

Rating:

5.0

The two Agent representatives provided outstanding customer service help hooking up the trailer very professional.

Rating:

5.0

I had scheduled a pickup at a different location but there were no one there at my scheduled pickup time. I was rerouted to the location on Old Railroad Bed Rd. The facility was a few miles farther away but it was open. I was given a call about the first location and an excuse why no one was there. I was also only given $25 on the equipment guarantee when the guarantee clearly stated that it was $50. I was unclear why I was only offered $25 but felt rushed in our conversation. I have used Uhaul over the years since I joined the military. Thank you for taking the time to hear my feedback.

Rating:

5.0

Extremely helpful and courteous staff...a real pleasure to work with.

Rating:

5.0

The lady that checked us out was very friendly and social! The truck still had dirt in it but it was okay! I probably wouldn’t have cleaned it out either.

Rating:

5.0

Great service from Stephanie!

Rating:

5.0

Great place with awesome people running it. I have been there several times and the ladies there are always helpful and nice to the customer. They even went out of their way to make sure we had the best rental arrangement. Highly recommend this location.

Rating:

5.0

Always a pleasure working with the folks at this location

Rating:

5.0

Customer Service was awesome. Very proffesional, gave a good briefing and ensured i knew the important hook-up procedures

Rating:

5.0

Amazing ladies at Guthries Self Storage!

Rating:

1.0

They had no place for me to put the trailer and I had to back the trailer into a very tight space. It took 30 minutes then they expected me to take the 6 x 12 trailer off of the hedge and carry and push it myself 25 feet. it was at a terrible angle and it was uphill. I’ve had six back surgeries, and they should not run a business if they cannot have or do not have the tools and staff to move this. The fat lady gave me attitude when I said, I have six back surgeries and can’t do it .

Rating:

5.0

Excellent customer service, promptly attended to and quickly out the door with the rental.

Rating:

5.0

Great service, friendly staff, highly recommended!!

Rating:

4.0

Clean out the cabs of the trucks. Pretty dirty.

Rating:

2.0

Smelled of smoke, there were roaches in the back of the truck. There was dog hair on the seats juice stains in the cup holders. ( with video proof)

Rating:

3.0

When I picked up the U-Haul, it was dirty, and it smelled like poop… The smell did not go away during the rental, and when I checked the rental back in, I was charged to cleaning fee when clearly, the U-Haul was a clean to begin with. I am very dissatisfied.

Rating:

5.0

Everything was awesome!

Rating:

1.0

This location is primarily a storage location. I used it because it was very close to my house. It was a struggle just communicating with the manager. I'll let it go at that.

Rating:

5.0

I actually requested for a pickup at 647 Nance Rd, Madison, Al which I could have walked to. That was disappointing but I understand you couldn’t guarantee that piece of equipment at that location. Other than that everything was great.

Rating:

3.0

Air Conditioner not working. Check engine light on. Advised after pick up but they did not have another truck for rent. Only saw three on premises. If I had known ac not working would have gone elsewhere.

Rating:

5.0

Make sure the windshield is clean inside and out. It started storming while I was driving and could not see because of a film over the windshield I had to stop at a gas station and clean it my self.

Rating:

5.0

Great location and staff. the only thing I struggled with was trying to pay online. Two issues: 1) finding where to pay online is not obvious on the web site, 2) My account never worked and was told I had to contact the U-Haul technical folks.

Rating:

5.0

My furniture was stored there for 2 years, and when I moved out my furniture looked like it did the day I moved it in, The climate controlled units are excellent. My furniture was not dry rotten, there were no spider webs on anything, I was pleased with having my furniture stored there. I would definitely recommend and use there facility again.

Rating:

5.0

I had no issues and the area was always clean when I went there and was able to get to my storage unit when needed.

Rating:

5.0

Very professional people, clean property and grounds. Would recommend to anyone.

Rating:

5.0

My unit did not have a light inside making it difficult to manage at night. My unit got rats and some of my items spelled like rat droppings.

Rating:

5.0

Two years of great service. thanks

Rating:

5.0

Thank you for the use of your facility. We had a wonderful experience.

Rating:

5.0

Everything was so simple and hassle free that I almost forgot about having the storage. If I ever need another storage unit I'll use Storage Solutions again.

Rating:

5.0

Extremely satisfied. Easy to access and secure. Staff in office very helpful and friendly. Would use again if needed.

Rating:

5.0

Staff was always friendly and helpful. Facility was always clean, lighted, and driveways are nice and large.

Rating:

5.0

Thanks for being a safe, secure place to store our RV. It is a very clean facility and we never worried about our motor home being parked there.

Rating:

5.0

Overall this is the best place I have rented from. Staff is top notch. faculties are clean and well maintained. I would (and do) recommend this place to anyone.

Rating:

5.0

Excellent facility and staff! Would absolutely recommend.

Rating:

5.0

The staff was very helpful, kind, knowledgeable overall Great overall experience

Rating:

5.0

My experience with storing here was smooth and easy. They had great customer service!

Rating:

5.0

Everything was great. The personnel were very helpful and we felt out belongings were safe stored at Storage Solutions.

Rating:

5.0

Moved my travel trailer out to covered RV storage. At present you do not have cover RV storage available

Rating:

5.0

The facility more than served our purpose and staff was awesome!

Rating:

5.0

I would recommend this facility to everyone! If we weren’t leaving the area we would still be renting from them!!!!

Rating:

5.0

Using this facility was a great experience!

Rating:

4.0

Our unit has or had termites. We had damage caused by termites.

Rating:

5.0

No problems with facility

Rating:

5.0

Thank you for the great service

Rating:

5.0

I felt like the place was secured. I would rent again if needed.

Rating:

5.0

Thanks for the unit!

Rating:

5.0

Second time I have used this facility as additional space was required

Rating:

5.0

We felt our items were secure.

Rating:

5.0

Thanks

Rating:

5.0

Clean and affordable storage

Rating:

1.0

Most of the time i couldn't get access to my belongingsdue to the fact i never got any statements, so access was denied.

Rating:

5.0

I have used storage solutions several times in the past 6yrs, sometimes for long periods and sometimes for just a couple months, each time I have been treated excellent. I highly recommend them.

Rating:

5.0

I definitely recommend this storage place to everyone.