Actually be present at the sight rather than showing up an hour late when there was a rental appointment at 11 AM
Detric M.
Customer Reviews for Storage Rentals of America Jacksonville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great costumer services I would give 10 starts if I could
Ruben M.The location and staff at the location were great. The self checkin on the Uhaul App or Uhaul website is subpar and still needs work. Good thing the staff was at the location late to be able to check out the vehicle to me.
Anthony P.Online check in was not clear, asked for us to go into a building that was locked. Picked up my truck an hour late after making some calls after talking to someone at a different location to be able to find access to a key. There were at least 2 other groups trying to get access to a key as well and ended up leaving without a truck. Spoke to woman on the phone that was very helpful in allowing us to get a key, but we had to try every lock box to find a key. I would not use this location again after having to wait in the cold for an hour with no instructions.
JOHN B.I scheduled my move to pick up the vehicle at 9:00am. When I arrived, there was a sign on the door stating be back at 9:30am. Around 9:15am, Chris (manager would be my guess) showed up. I tapped on the door so he would see me and got a finger in the air to wait a minute—all ok so far. After about 5 minutes, he comes to the door and I tell him I have a 9:00 reservation. He bluntly stated “I don't know why U-Haul does that. I don't rent vehicles until 10:00am.†I was dumbfounded. I asked if I had to wait 40 minutes until 10:00am and he said yes. I was stuck. My ride had left and I had to get the small move done so I waited while I watched him go to the each vehicle in the lot and use a leaf blower on them. Then, he moved them into different parking spots. I had rented a van and he never even went to it. At 10:00am, he gave me the key after I had to show him my driver's license along with my credit card. I had already uploaded my license and had provided my payment information when I checked in through the U-Haul app. Never was there “I'm sorry for your wait or confusion or inconvenience or anything. “. When I got the van, the seat's weren't filthy but also weren't clean. The dashboard kept flashing both rear tires needed air and the oil needed to be changed. One of the worst customer experiences I have had in a long time. I will never do this again — ever.
Mikel M.The option to pick up the truck at any hour, even when the facility was closed, was outstanding and super convenient!
Kenneth F.The gentleman, I believe his name was Chris had the vehicle clean and explained everything Good job!
tracy W.Great Customer Service!!
michelle B.Could not get into the vehicle. Online sign in glitched. Could not contact anyone for a refund as the storage facility was closed. No option to call customer support. Very disappointed
Andrew R.We ordered a dolly and they put it in the wrong truck next to ours and we had none. That truck hadnt moved from the time we picked up and dropped off. There was no one to help us get one or even refund us if we wanted to. Then we found out the truck didn't have a ramp and weren't able to use it at all. And to top it off they charged us an extra $50 for no reason and I can't even view the receipt to know why. Horrible
Katie M.Beside the tire blowing out the equipment is excellent
Pergonnias L.I would recommend to Add more lighting outside the location is dark outside and return the car to walk up to drop off key is very dark
Gisselle B.Employee wasn't super helpful. Online reservation of truck doesn't notify renter that they will need proof of insurance.
Aisa P.Great location for renting
ADEL T.Everything was perfect.. except the speedometer doesn't work. You don't know how fast you're driving lol
Tiffany C.Gracias
jose P.It too dark out in parking lot not safe
Jennifer P.Parking is very limited for big trucks, hard to get in and out of.
Timothy M.No need for improvement. Easy in/out with app and cell phone
Tammy H.Manager said he worked for Storage of America and that was his priority. Front door was locked while he had a storage customer in office, though sign said open. I tried several times to open door, he opened it to tell me he was with customer then relocked door till he was done. What doesn't he understand…. I AM a customer who had a reservation.He relocked the door again and made us wait outside till he was finished with that person. Upon returning truck he said he would check us out if we were done by 3:00. I returned truck at 2:00 , he made me wait till he finished his computer work(15min) to even acknowledge I needed to return truck . He made it clear I wasn't a customer just an annoyance!
Theresa H.Dirty truck that had a very strong perfume smell.
Clayton D.No dolly
ANDRE B.Great customer service here as well!!
Michele L.Also let me return the truck without saying a thing about it being the wrong location
John H.We made reservations online and were able to check in quickly and to return the truck after hours with no issues.
Jacqueline J.Great one stop shop for moving and storage. Was very convenient to find storage and moving trucks in one location. Made a hectic process that much easier.
Chris E.Location where trucks are parked for pickup and return is very dark. Lighting is needed ls for a sense of security. The truck was not clean. Sand was on the floor on both sides of the truck.
LaTanika H.The best location for rentals. Always professional and courteous.
HENRY L.The guy setting things up for us to wasnt great He asked how long we'll need it for My wife and I started discussing it amongst ourselves to figure it out, he interrupted us saying “you're telling me everything except what I need to know†Wouldn't have been that hard to give us literally 1 minute to figure out how far we were driving Just terrible customer service
Travis H.Uhaul is everywhere BUT this one is the best! Very polite and helpful they have the truck and what you need. No waiting, fast and easy in and out. Also safe and easy after hours returns. Thank you Uhaul on Western way Jacksonville.
Wayne R.All though I was a little late returning the furniture blankets, I should not have been charged an extra day because they were closed on Sunday. I feel that I was charged unnecessary and I would NEVER recommend that facility to anyone. A thousand thumbs down 👎
Jitenga F.Im allergic to dogs and the truck I got had a lot of dog hair which caused sneezing etc. I recommend proper cleaning after a customer with a pet. Otherwise I had great experience moving wise and price, Thank you
Stephen K.The switch for the lights popped into the dashboard and had to plug it back in.
Brandy W.Rented the van for 2 days. Got it at noon. A few hours later found out the van had absolutely no oil in it. Lost over 24 hours. They came out the next day. Guy say that van should not have been rented out because it was bone dry and had came from out of town. Iwas asked if i needed to extend due to the inconvenience and 1 day would be credited back, it wasn't. They don't answer the phone and when you go in he's rarely in there. I wasted a lot of miles going back and forth when I suppose to been moving. Never again!
Rakkiya W.I did a key drop and they were fast in processing the rental return.
Brian H.It was a pleasant experience, I enjoyed the unlock by app experience. It was not a headache at all. Thank you! Definitely will recommend as I have a several friends moving very soon'!
Loverly B.Chris was a pleasure to work with !
Brooke B.Have someone at the locations office in the morning. They didn't open until 2pm.
Ivan C.Tom was extremely helpful and informative. The van was wonderful and allowed us to complete our move in a very timely manner. I would highly recommend this location.
Bonnie M.Great customer service, very helpful employee
Alyssa M.Check on your trucks before renting them out. Maintain their engines and check on the radiators. Check the cargo hold for leaks.
Henna A.More drop off location options
Nichole B.Todo bien.
MARCOS G.It was a smooth process.
Kindra V.Walked in and both men were so nice. We were able to get the truck earlier with no problems. I definitely recommend this U-haul location. I appreciated their kindness and quick service.
Dawn P.Repair knobs for side mirror adjustments. Clean cabin, spray to eliminate cigarette smell. Convenience and location are a plus. The attendant Manny was friendly, helpful and efficient.
Domingo M.I requested furniture pads but they were not available. I was however charged for them. The windshield wipers were horrible and we were not able to drive until the rain passed
Tami B.Include the extra equipment paid for (dolly). I enjoyed the mobile check in but it doesn't really matter if I can't reach someone in real time for a missing dolly. Truck was clean enough but reeked of cigarettes.
Daphne A.Quick and easy.
Andrew H.I was overcharged $40
Vincent F.Thank you U-Haul.
Frank F.I was charged for two rental periods even though I had the truck for only 18 hours. Apparently the app changed my original reservation unbeknownst to me. I ALWAYS reserve for a 24 hour period. Also the two wheeler was loose in the back and the pad bag was open, not sealed and not full.
Tom P.I caught the guy as he was leaving for lunch. He opened back up and took great care of me. Great customer service and very friendly.
DAVID G.