Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)

237 reviews

2239 OH 125   Amelia, OH 45102

(513) 685-4040

Office Hours

  • Mon-Sat: 9 am–1 pm
  • Sun: 7 am–10 am

Services at this Location:

Contact Us

(513) 685-4040

2239 OH 125
Amelia, OH 45102

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–1 pm
  • Sun: 7 am–10 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DEBORAH REYNEKE 
Rating:
5.0

Customer did not leave a comment.

SHANNON STATON 
Rating:
5.0

Customer did not leave a comment.

Jordan Juilfs 
Rating:
4.0

Be present at your location during posted business hours. I did not care for the online check-in, as I prefer to do business with an actual human being who can, for example, answer questions I might have.

John Reyman 
Rating:
4.0

I was over charged. I was charged for 2 days when I was only renting for 1. I still have not received my refund.

Michael Waters 
Rating:
5.0

Someone to contact

Elaine Riley 
Rating:
5.0

Customer did not leave a comment.

ed barth 
Rating:
1.0

The guy wasn’t there to return my truck for two days overcharged me charge me for insurance. I never excepted charged me for gas that I already refilled very unprofessional I suggest a different location if you even ran from these idiots

DWAYNE SHEPHERD 
Rating:
1.0

Turned truck in after hours and dropped key. Truck was due back on Sunday. Found out after they charged me for an additional day that this location wasn't open on Sunday. Why did you send me to drop a truck due on Sunday to a location not open on Sunday?????????? GREAT CUSTOMER SERVICE, DO I HAVE TO DO YOUR JOB????? I paid for service, I didn't get paid to help myself (especially since I don't know anything about your remote locations!!!!!! Good thing you have competition that I can go to next time!!!

Sharon Moore 
Rating:
5.0

Customer did not leave a comment.

Keny Guevara 
Rating:
5.0

Wish all trucks came with a dolly in case it's needed.

BARBARA CAMPBELL 
Rating:
4.0

Customer did not leave a comment.

david jenny 
Rating:
5.0

Na

Erika Puckett 
Rating:
4.0

Customer did not leave a comment.

Chris Reder 
Rating:
3.0

I had no contact. I simply dropped the truck in the lot. Response was quick the next morning.

Joseph Urig 
Rating:
5.0

Very Helpful

Kamrin Jarrells 
Rating:
3.0

Customer did not leave a comment.

monica white 
Rating:
5.0

Web site was hard to get theu

Ernest Mell 
Rating:
5.0

Customer did not leave a comment.

scott merhar 
Rating:
3.0

Be open the hours that are on the sign. Worker said if he wasn't busy he will close early sometimes. Have functional equipment. The printer wasn't working to print out the receipt.

Malena Shaw 
Rating:
4.0

Customer did not leave a comment.

Brian Johnston 
Rating:
5.0

Customer did not leave a comment.

Kevin Weesner 
Rating:
5.0

Customer did not leave a comment.

Sarah Mcginnis 
Rating:
1.0

Absolutely the worse customer service I have ever seen. Owner was rude and not helpful!!!!! Anything I asked for he told me to call the 1-800 number!!!

KENNETH CARTER 
Rating:
3.0

Truck rode incredibly rough. One little bump and it felt like the whole truck was going to fall apart. Suspension needs a lot of work hard to drive that way also

Jonathan Reinert 
Rating:
3.0

Mop the floors! My mattresses had a lingering smell of vomit after being brought into the house after being in the truck. We sprayed Odorban as soon as we opened the truck. It was midday and sunny so that odor was ROBUST in the afternoon.

Roger Curry 
Rating:
5.0

Customer did not leave a comment.

Derrick broughton 
Rating:
3.0

Customer did not leave a comment.

MIKE ORICK 
Rating:
1.0

There wasn’t a person at the location—only available by phone and watched through a mounted camera. The person on the phone gave vague directions as to where to place the trailer (no directional signage anywhere), raised his voice when he disagreed with where we had placed the trailer, and cursed at my brother when asked why the placement of the trailer had to be moved. While discussing the placement of the trailer, the gentleman on the phone oddly started complaining about Uhaul customers using this location to drop off their Uhaul rentals. “I don’t know why they keep sending these people to me.” He ultimately hung up without warning. I would suggest having a person at the location for drop offs in order to understand where the rentals should be placed. Much of his aggressiveness was due to his inability to clearly express where he wanted the rentals to be placed.

Morgyn Robinson 
Rating:
5.0

Having attendant on site would be nice!at pick up, had lot of ice to clear before could drive!

daniel morris 
Rating:
3.0

The heater was horrible in it but the worst was when it shut off on me , I had pulled up to my destination and was pulling toward the curve and it literally shut completely off

Tonya Rose 
Rating:
5.0

Customer did not leave a comment.

David Dawson 
Rating:
5.0

Got just what I needed close to home.

John Howison 
Rating:
5.0

Customer did not leave a comment.

Mercedece fyffe 
Rating:
5.0

Customer did not leave a comment.

HHoward Fan 
Rating:
5.0

Customer did not leave a comment.

Phil Dyrda 
Rating:
5.0

Customer did not leave a comment.

Andrew Branam 
Rating:
4.0

Customer did not leave a comment.

Jonathan Wood 
Rating:
5.0

It would be very hard to top the service that was provided,it was a very smooth in and out in no time,and he made sure the hitch was nice and tight.

ALAN ABT 
Rating:
3.0

I’m not sure why I was charged extra for gas when I had the tank where it was supposed to be. Never had this problem before

Patrick Foxton 
Rating:
4.0

The area to return the trailer was small and hard to navigate. Friendly service

Amy Brown 
Rating:
5.0

Customer did not leave a comment.

Michael Cleaver 
Rating:
5.0

Didn't like going online with my information. I had moving truck 9am to 3pm and Uhaul was only open til 1pm. So not going on line cost me an extra $20 for someone to do the paperwork. Kind of crooked.

Paul Hillis 
Rating:
1.0

The process was extremely slow and not user friendly

Christina Gill 
Rating:
5.0

Customer did not leave a comment.

Brian Liddy 
Rating:
5.0

I was charged for fuel, I should not have been because I put fuel in prior to turning in, I took a photo of the gauge when I picked it up. I was charged for extra mileage when I specifically said where my destination was going to be. Very dissatisfied with this extra amount tacked on. I have all receipts for fuel as well.

Jason McElfresh 
Rating:
5.0

Easy and fast

Robert Folchi 
Rating:
3.0

Customer did not leave a comment.

Kelly Losekamp 
Rating:
5.0

Customer did not leave a comment.

Jennifer Miller 
Rating:
5.0

Nothing. The management had my truck ready waiting for me. The truck was very clean and well equipped for what we needed. I am so glad that this U Haul location is now available for our area. The management greeted us with friendly conversation. He had us in and out in no time. His time was greatly appreciated. Will highly recommend this dealer! Great experience. Thank You to all!

Steve Sellins 
Rating:
5.0

Service was great. Very friendly and courteous. Would definitely use again. Highly recommend

Mike Hennel 
Rating:
4.0

Battery in truck was almost dead and would hardly start the truck, even after driving it.

Warren stamps 
Rating:
5.0

U haul makes it easy... Always a good experience.

Dale Bogdan 
Rating:
5.0

Customer did not leave a comment.

Donald Snider 
Rating:
5.0

Customer did not leave a comment.

Rita Bosch 
Rating:
5.0

Customer did not leave a comment.

JEFF SLUSHER 
Rating:
5.0

Customer did not leave a comment.

Sheryl Clements 
Rating:
5.0

Customer did not leave a comment.

Brandon Shouse 
Rating:
5.0

Customer did not leave a comment.

Brett Eldridge 
Rating:
5.0

Mark was awesome!!!! Super easy to deal with and super pleasant!!!!!

Kristen Eldridge 
Rating:
5.0

I was very happy with the whole process. The smaller truck that I needed wasn't available so they gave me a bigger truck at the same price.

Wanda Fithen 
Rating:
5.0

Customer did not leave a comment.

Alyssa Mckenzie 
Rating:
5.0

Customer did not leave a comment.

Sandra Emmertt 
Rating:
5.0

Nothing , Customer service was excellent and I believe his name was Dave .

Terry Wright 
Rating:
5.0

Mark & Dave were very polite, friendly, and helpful.

David Crable 
Rating:
1.0

The attendant didn't know what he was doing. I was very disappointed, waiting much too long. I paid and thought all was well, as my son was to pick up the truck. He was kept waiting for almost two hours on an already paid for truck. We didn't take the promised trailer, were then hit for more charges for insurance., and i had already paid with a credit card. He wanted me to get back out in rhe snow to pay for insurance. I was given the runaround from the getgo. First was told Storage plus was not open on Saturday, i made arrangements with another uhaul, and then was informed that the storage plus had the sale, and would be open until 1:pm. Then we were told the truck myst be picked up by 11:30. NO I’m not happy with uhaul in Ohio.

Anna Runions 
Rating:
3.0

I got double charged, but it appears they reversed the charge. I'll guess I know when the extra drops from my bank account. This happened once before and I had to get my bank involved.

Eric Smith 
Rating:
4.0

Customer did not leave a comment.

Eiana Centers 
Rating:
5.0

Customer did not leave a comment.

Sara Bertsch 
Rating:
5.0

Very well decorated very welcoming and smelled like cinnamon Apple

HEATHER STROOP 
Rating:
5.0

Customer did not leave a comment.

Matthew Tonkin 
Rating:
5.0

The customer service representative at this location was awesome! He was friendly, helpful, and sped along the pick-up process.

Laurie Northrup 
Rating:
5.0

Customer did not leave a comment.

Mary House 
Rating:
4.0

Visors are broken thus representing a sight/ visibility hazard. Windshield is also in need of cleaning.

Bryan Van Dussen 
Rating:
5.0

Customer did not leave a comment.

Sean Bartlett 
Rating:
5.0

I can't think of anything to improve this location. Owner is very friendly. When it comes time to rent again, I'll happily use this location.

Michel Poulin 
Rating:
5.0

This location was awesome. They helped me so much when U-Haul Central messed up so many things.

Valerie Bazylewicz 
Rating:
5.0

Customer did not leave a comment.

Tony Nguyen 
Rating:
4.0

Check the trucks. My check engine light was on. Cupholders were dirty. I asked for a furniture dolly and there was a regular one instead. Please make sure the trucks have the proper equipment. The office was closed on Sunday so I couldn’t go in and talk to them.

Emma Gromek 
Rating:
5.0

Customer did not leave a comment.

Terry Waters 
Rating:
5.0

Customer did not leave a comment.

Bobby Mckinney 
Rating:
5.0

Customer did not leave a comment.

Wayne Weak 
Rating:
5.0

Great guy, very very helpful

Diane Ward 
Rating:
5.0

Customer did not leave a comment.

Don Pope 
Rating:
4.0

Customer did not leave a comment.

Alyssa Fox 
Rating:
5.0

Owner was very friendly and the process was quick. He gave us a quick rundown of the rental process and the truck itself. Would definitely rent from here again!

Heather Walriven 
Rating:
3.0

Truck had a terrible vibration in the left front wheel. Nearly undrivable at highway speed. We had to “limp” last 250 Mike’s of our trip.

Donald Pope 
Rating:
5.0

The only thing was we could not get the ramp to come down it would only come out about 15 inches and was stuck. We then could not get it to go all the way back in and had to really force it in to get it to latch so we had to lift everything into the truck so you may want to check that out and see if it needs some repair.

Donna Conn 
Rating:
3.0

The ramp on the truck was broke and they had to move us twice to a new location in order to have a vehicle that would be available.

Adam Jarvis 
Rating:
5.0

Our uhaul was broken. We were unable to get the ramp out Bc something was rusted out under the truck. My father rigged it so we could use it Bc no one could come that day to fix it. And there was no other truck we could have rented

Katie Palmer 
Rating:
3.0

Customer did not leave a comment.

Rachel Hill 
Rating:
5.0

Customer did not leave a comment.

Jim Stevens 
Rating:
4.0

My entire experience was an absolute shit show sorry for my language. I live in Ohio my uncle is recently disabled so we were moving him from his home in Kentucky to OH. A uhaul rep was supposed to call me the day prior never did… I tried to call and waited on hold for over an hour before I finally hung up. My uhaul and tow package were at two diff locations in Hebron Kentucky I was calling to verify. At 7 am I received two Phone calls back to back from uhaul verifying my reservation finally. Iarrived at 9 am to the facility after driving 4 hours and I was told our truck was not at this location but 40 minutes away, the way we just came. There were two other couples in the facility with the same issue. I was told however this location had my tow dolly. So after driving 40 min each way I arrived back at the facility around noon to a note on the door which I have a picture of that states they were closed for an emergency. I then had to call uhaul and drive another 25 min each way to get the tow dolly… finally at 2 pm I was able to start loading. This truck had faulty wipers that flew off in the rain on the way back to Ohio and the gears did not shit properly this truck was a death trap. We were given extra miles for all of the run around and told we’d receive a $100 refund which in my opinion isn’t even enough to compensate my personal gas wasted but we then only received $50 refund. I’ve never had a bad experience with uhaul this was crazy

Tiffany Russell 
Rating:
5.0

Nothing

Charles Senger 
Rating:
5.0

Great service! The owner was already coming out of the office before I finished parking. He took the keys and that was it. In/out in 2 mins!

Jeffrey Doyle 
Rating:
4.0

Customer did not leave a comment.

Drew Robinson 
Rating:
5.0

Customer did not leave a comment.

ROGER CANTERBURY 
Rating:
5.0

Customer did not leave a comment.

SHERRY PEGG 
Rating:
5.0

Customer did not leave a comment.

Paul Means 
Rating:
4.0

Tom is a very helpful person, good experience

Mike English 
No reviews have been submitted for this location.

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