Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)

Rating:

5.0

Customer service was great

Rating:

5.0

Angela was very helpful and friendly.

Rating:

5.0

Great service. Very helpful Will use again

Rating:

5.0

Truck was great. I couldn't get the radio to work, but didn't spend any time on it. We had to work through a problem with U-Haul point of sale system being down. I think Steven handled this problem in as good of a way as possible. Truck was fine, people were better. This in now my preferred U-Haul store.

Rating:

5.0

Best place to rent a uhaul. Have been here numerous times.

Rating:

5.0

I come here a lot. Staff is always knowledgeable. A+

Rating:

1.0

I’m will never use you guys ever again. I understand you people don’t care about the people that you rent to and you guys don’t explain your service that you are giving or give any opinion. Here I am thinking I’m paying for around trip that someone from your side told me and that I was only paying $40 a day if I was to keep it an another day. So thank you U-Haul for taking my money and giving my family the figure . I paid you all $463.22 for two days because you all failed to let me know that I will also be paying $1.00 per mile that I wasn’t told about but yes I understand that it’s on my contract but let’s be real how many people look at it. Yes I didn’t look over because I needed to move my family out of one house with in two to three days because of the time frame we had but that you U-Haul for taking food from my family I will make sure to give a real bad review to warn people about U-Haul!!!!!! Sent from my iPhone

Rating:

5.0

She was very helpful! I even inconvenienced her but she was willing to help and got me. Out of there early!

Rating:

5.0

The app needs to be fixed so it's not so hard returning the truck

Rating:

5.0

Everything went smooth. As long as you do everything your supposed to do to check in before you get there it was less than a ten minute process from walk in and drive off.

Rating:

3.0

i was not happy i had to download an app to my phone to do the process. I understand that is what is best for you, but it was not an easy process, and it was very frustrating. I have to call the uhaul company i dropped it off to because the app would not finish the drop of process, and when i went to go back in it stated i had no rentals.

Rating:

4.0

Personnel was very detailed and helpful

Rating:

5.0

Dude at the counter provided a great service, good job!!

Rating:

1.0

See above comment. Will not use U-Haul again.

Rating:

5.0

Very professional and polite. Helped me with the turn in and explained everything.

Rating:

5.0

Great experience at this location!

Rating:

5.0

The staff was fantastic. Really like this place.

Rating:

5.0

Good customer service!!

Rating:

4.0

Friendly staff and great location

Rating:

4.0

The UHaul app and virtual pickup experience were dreadful. It took over 45 minutes on the app to get to where I loaded in driver’s license number, and then I was timed out. The representative at the location ended up sending me a link to finalize my pickup. I need to rent another truck in a few weeks and am strongly considering a competitor due to the app experience. Also, the original pickup location changed about 20 hours before pickup.

Rating:

5.0

Unit smelled of gasoline? No big deal but hint of gas. Again not an issue

Rating:

5.0

They were very friendly and helpful

Rating:

3.0

Maintain your vehicles better. The alignment was bad and the transmission was having trouble.

Rating:

5.0

The staff at this location were very friendly and helpful during the whole process.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

The staff was very friendly, and extremely knowledgeable!! Made this very easy for me!!!

Rating:

3.0

Was closed at time of scheduled drop off have no info

Rating:

4.0

This location saved the day. The owner was friendly, informative and very thorough. We appreciate her professionalism.

Rating:

1.0

It took us 45 minutes to get into the facility. And that was after we had to drive an additional 45 minutes from our originally scheduled pick-up location.

Rating:

3.0

With the remote check in option, it was unclear how to access the facility to locate the truck. An associate asked me what I was looking for and pointed me to the vehicle. It took at least 30 minutes trying to get the remote app to allow me to check in - as I had to call the associate a few times, and she was helpful in getting the order through, so I could use the truck. I would definitely not use the automated version, as it would have been more efficient getting the vehicle if I had worked directly with the associate at the front office. Also, after dropping off the truck afterhours, had to leave it at the front as had no access to enter the gate. Furthermore, would not have been able to have gotten to my vehicle parked inside the premises, but fortunately, a customer entering opened the gate. However, when I got my vehicle and tried to leave, I was locked out, so had to call the emergency # where the person was able to remotely open the gate so I could eventually exit.

Rating:

5.0

There were dog nose prints all inside the trucks windshield,who ever drove it last left some twine tied inside the bed liner just small things like these things were overlooked by who ever checks and cleans up the trucks.

Rating:

5.0

A great experience! Everything went perfectly. The gentleman (I neglected to get his name) was very friendly and helpful. Would definitely use again!

Rating:

5.0

Rent from here 4-5 times a year. Always a smooth process. Gotta love supporting a family owned and operated business!

Rating:

5.0

Unfortunately the App wasn’t loading the picture of miles and gas gauge. I have a copy if you would like.

Rating:

1.0

Check brake light came on with audible beeper and stayed on for two ours. I called road service but got no answer. Didn’t know if I was safe to drive but did anyway. Rob Chambers 864-884-9445

Rating:

5.0

For some reason Uhaul’s system that stores my information is quite poor. Every time I visit a Uhaul location, I have to update my personal information because the system does not save the updates. The information has old addresses, emails, etc. getting really tired of my rental information going to the wrong email address. Please fix this..

Rating:

4.0

All went well. The trailer was full of dirt, but interior was clean. Otherwise very good.

Rating:

4.0

Ensure the customer knows that they must park a personal vehicle inside the fences, I did not do that because I weas unaware and they threatened to tow my vehicle.

Rating:

5.0

Nothing I can think of. Everything went well.

Rating:

5.0

Very easy to get the truck. Person at pick up was very helpful.

Rating:

2.0

The checkout process via mobile device was difficult and took almost 30 minutes. It was hard to follow and asked for information I was not aware we would need. I had to walk between the truck and gate several times. Once we received the truck the experience was as expected.

Rating:

1.0

Dolly’s not left in truck and not available. Documented at pickup. Still charged at return. Need to speak to a representative regarding credit.

Rating:

5.0

At this site, the key lockers are before the entrance gate. The web site takes you through the gate, locate the truck, and then pick up the keys. But now you need to go back out of the gates to do this. The work around is to make sure to capture the gate code (as suggested by the software) so you can use it to walk out the exit gate. Then walk to the left side of the entrance gate, and pick up your key. Then use the gate code to walk through the entrance gate and back to your truck. The gate code was on a sticker on the key holder.

Rating:

4.0

Check in was easy and simple same as check out, the documents and the steps were very clear so I would definitely recommend this place as an option

Rating:

5.0

Steve was amazing very nice at pick up ! However when I dropped it off the lady that was there was very rude and mean .