Everything was good. Staff was very friendly and helpful.
Ronald Z
Customer Reviews for Storage Depot Arlington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pickup and drop off.
Mark GWas very pleased with everything and everyone thank you so much
Donna W | Overall ExperienceNothing everything went smooth
Pat JThe UHaul system should force customer or UHaul worker to always take pictures when checkin to avoid disputes, protect customer against accidents occurring between the checkout of the last client and the checkin of the new current client. The current process is inconsistent and confusing because I always dispute and take pictures to protect myself. When I came to the UHaul drop off site, the UHaul representative and UHaul help line representative cannot checkin because of a system error. I told the dropoff representative that I disputed most UHaul truck pictures because I wanted to take pictures when checkin to protect myself. So the dropoff representative called another help contact to get in my current UHaul contract file and removed all the pictures I took in order to do the checkin successfully. This is not the right way to do because all my checkin pictures are wiped out and if there are any disputes about truck damages, it only protect UHaul and not the customer. I would rate this UHaul application as unreliable causing delay in my checkout process which involves lots time if many persons involved. In conclusion, your company needs to hire better IT team. I would rank this UHaul application for this checkin & checkout process with 1 star out of 5.
thanh dI am so grateful that the people who care about you and your family. They are so much helpful and knowledgeable about their services, efficiency and quality of business. Thank you! Sincerely, Willicestine Irby
WILLICESTINE IStorage Depot took good care of their customers. I still need to clean out my unit, however I’ve been sick and unable. I called and will take care of that on the 13th. As always they go out of their way to understanding. Again, awesome service!!
ANN C | Overall ExperienceGreat service!
Gerald WBonnie was nice and accommodating. Her digital clock on television said one time and her actual time stamp on my receipt was 4 minutes different making my check in time off the mark of 5pm and was charged accordingly.
patrisha jCustomer service was terrible. She walked by me like I didn’t exist when I was next to the door because she was on a personal phone call. I drove the truck 4 miles round trip. I put $15 in gas in. She said it was full when I left and charged me an extra $20. I returned the truck with more gas than when I left. Will never rent from this place again.
Rodney MIt was hot as hell, no AC..The customer should be notified before renting if something not working. I would have chosen a different truck.
LISA FCUSTOMER SERVICE WAS TERRIBLE AND VERY RUDE
Kevin MAverage staff at best. Facilities were fine. Staff was not so polite when my move out happened. Still got billed because they were "busy" and forgot to submit the move out order. Rates also increased multiple times over the year and now started to charge for insurance.
Melinda H | Overall ExperienceGreat service
TONYA WGreat staff and location. I believe the rep who helped me was Vanessa. Would definitely recommend this location.
Earnestine PWonderful
STEFANIE EStaff was courteous and pleasant to work with. They were able to help me get my lock off after I lost my keys (after verifying my ID). They were quick to answer my calls and questions. My move in was also convenient and hassle free too.
GEORGE F | Overall ExperienceStaff at the location was very rude and therefore, will never be coming back again.
Fatima SThe truck needed to be wiped down in the inside someone had wasted soda. The representative that assisted in the storage building was very rude. I won’t ever rent from that location due to her nasty attitude.
MaKala HA better check in method, when returning trucks.
Kearie SOverall the experience was good. The only issue I had w/the truck is the weather stripping sealing on the driver's side door kept falling off & would not stay on when I tried to reapply it. Other than that, the rental went as expected. I was able to do a mobile pick up w/assistance from customer service. I did have a bit of an issue trying to check the truck back in, but I think that was a connection issue w/my mobile phone. But the truck was clean & comfortable, & suffered no mechanical issues.
Tony WVery friendly staff! Extremely helpful!
Joel C | Reservationmake sure the engine has no visible leaks and the engine isn't missing parts. the door ALARM was tampered with and sounded every time I put vehicle in gear to drive. Truck number is TT3301
Steven SThe location's lot was tiny, and parking was scarce. The overall issue came with the app. It kept timing out, wouldn't allow me to upload the required documents, nor give me all the options after processing the first part of the pickup. I chose to chat with customer service, only to receive a call asking for an alternate contact. If that's the option preferred, list that one! So frustrating! Fix the app, please!!!
Gwendolyn TClerks were friendly. Knowledgeable and professional
SHEILA BIt was a good experience. She was helpful and professional!
Millicent YVery happy
Stephen HBeen here for years! Thank you!
Ashley D | Overall ExperienceThis was the easiest and fastest location. They worked with me and helped me out in all ways… if I ever had to get this rentals from this location I’d do it again. This is a real review
Israel SAbsolutely great service
TONYA WBonnie was very helpful in doing the rental.
Ghyass KGreat service, thank you
Tonya WGreat service
Tonya WGreat customer service she was so nice and kind and took time out to assist us thank u so much. 👍
Tracy DDon't let the customer get there to pick up his truck or whatever before you make sure that he is qualified for what he came for, because 2 times #1 was tied and a friend dropped me off I stayed like 2h #2 was I really rude and racist manager he goes like you lie to me at the time I'm trying to explain to him but his stupid mind refuses to accept me because I'm looks different?? It heart when someone call treate you like nothing, and he didn't alow to me to have a truck and it was heavy rain I waited my Uber driver shaking you even
Wissa WDid the job, just wish they didn’t keep raising the price . Over 2 years the price went from $65 to $105, thats a bit ridiculous.
Chance A | Overall ExperienceI had to move out because of a financial change. I really enjoyed my stay. If things change I could be back. Thank you
James C | Overall ExperienceWill definitely be back to this facility if needed again Thanks to the manager she was very helpful
Debbie C | Overall ExperienceThe woman working at this pick up location was incredibly rude and condescending. She clearly did not want to help any customers. There was trash scattered throughout the vehicle at pickup as well.
Brooke ECharged me a extra 152 for being 7 , SEVEN MINUTES late and also charged me for gas and a cleaning fee when I made sure to put gas and was more than enough than when I picked it up. Truck was not dirty at all ! A RIP OFF DO NOT RECOMMEND!
Donnesha SOverall great experience just pricing was a little expensive for me compared to other storage rentals for the same size to that I had.
LaToya B | Overall ExperienceThe manager at this facility is an exemplary employee. She is kind, efficient, friendly, knowledgeable and ready to assist you. I would highly recommend this storage facility. Clean, safe and secure!
Donna S | Overall ExperienceI was having online check in issues, but Bonnie was a big help and got me on the road!
Paul AEverything was great. Trey was very helpful. Only 1 item I would recommend is a steering wheel cover. The original material is wearing off and it sweats onto your hands while driving. Kind of groce.
Anna WAfter hours dropoff is a pain. If no internet you cannot complete closure of the contract for the truck return. Suggestion: Use key fobs with embedded RFID chips. Drop the keys in a drop slot, RFID reader associates the return with the contract and closes the transaction.
John MGood job!
Eddie PThis place was awesome!! I registered online and was easy to do.
Jerardo TGood service and convenient location
Robert GThe customer service waiting time over the phone was horrible. The waiting time to retrieve the key from the lockbox was very long and not user friendly. I will never rent another vehicle using the app option. Really bad experience
Luis RNo complaints
GERRY T | Overall ExperienceThe lady filling in for Bonnie was friendly, but the truck was not in good condition. The entrance and exit makes it difficult to get in and out as the space is tight.
Tiffany RShe was very rude when we asked her to step outside with the check list to verify the mileage and gas, she kept saying this was her stuff and company (self own)example my truck…. I’ll give her a 0 because she was very rude no customer service ethic at all
Erica WI moved my stuffs out of the facility on the 12/28/2021 and I was happy with the services and experience of the staffs , I will definitely recommend this storage to family and friends.
ADEBAYO S | Overall ExperienceEveryone is so nice and helpful…across the board. Bonnie was patient, helpful, knowledgeable and professional!
Maureen MBonnie was a delight to work with. She was both professional and personal. Would definitely use this location again!
Cynthia BUnable to finish the move out process with staff. She left the office knowing we were moving and would need her to check us out once finished. Called so she could return to office but no response from her and the main office said they could only leave a message for her.
TERESA H | Overall ExperienceThe treatment I received from Bonnie Smith was incredibly amazing. She went above and beyond that extra mile to make sure I had the utmost excellent customer service. Extremely pleased and blessed to have come across this location.
ARACELI RThe vehicle seems old and not as good as other uhaul locations that I came before
Ngan TNever using U-hail again. Was uploaded to pick up at 7am, didn’t receive til 9:15. Messed up our whole moving day.
CHARLES CHelpful staff. Easy pick-up and return of the vehicle.
TIMOTHY MExtremely helpful and great attitude. Love this place!
Anthony SGreat experience, thanks.
Wilbert WTop notch customer service and friendly environment.
Olumide BSo much duplication of information required since the location was not a corporate location.”Bonnie, the manager was difficult at best to communicate with. She was also condescending in her tone and expiation of a simple per mile cost.
Thelma MFront desk lady was very rude and didn’t have a mask on
Kimberly L1. Ensure that the cab of the truck is wiped down. 2. The fuel light was on 3. Requested dolly was not in the truck 4. Padlock needs to be replaced 5. Location is too small and unsafe for pick up and drop off
Timothy CExcellent service
MARCO G | Overall ExperienceI had no problems with this facility. However, it seemed that there were more men there using the facility as a place of work. Also looking like they were moving stolen stuff. That I did not like. they never bother me. Also the rent kept raising which I understand that once you are there they know you don't want to move your stuff. However, I asked for a larger unit 5x10 and it was $140, I found a brand new one for $63 plus they have a dolly. No one working out of a unit
CHYRELL B | Overall ExperienceThe service was great at this particular Uhaul facility.
Shinika KNone
Rashedul A | Overall ExperienceNOTHING CLEAN FAST FRIENDLY THANK YOU
SHAMAELA PBonnie is a angle sent from above!!! She went above and beyond to help me out. Me being a dumb ass I left my car keys on the bumper of the rental truck.Drove off and fotunetly they were not far from my garage. She took the time to drive me to find them. I cant thank her enough!! She is a life saver!! Thank you SO MUCH!! t
Nunziato DThe lady was not very friendly or enthusiastic about anything the truck also had a broken part in it that made it drive weird
Preston HThe man and lady we met when we brought truck back were awesome!
Debbie BHave the trucks already backup in the parking spaces. This would be much easier to exit the uhaul location. Other than that everything was excellent. Thank you.
Joel MGreat customer service, both people showed a lot of care and explained everything very well! Best experience I have had with U-haul!
Ettienne SThe customer service was excellent! I had a tough time using my phone for pick up and return but the gentleman on duty helped me with everything while maintaining a friendly attitude ??
Abigail DNothing. Agent at location was great!
Trinette BUhaul told me I could use their 1 month free with one way truck rental offer at this location. That was not true according to staff at this location. That was a waste of time and effort.
Michael S | ReservationReservation was not guaranteed I reserved the truck at 9 AM but did not get it until 11:32 AM
Frank LThe lady at the counter that processed the rental was FANTASTIC!
James SMainly the drop off location at U-Haul Moving & Storage of Grand Prairie, 2455 Tarrant Rd, Grand Prairie, TX 75050. The manager/owner I think Steve was rude and disrespectful. Thanks from the person that lay down his life everyday for citizens by being a Cop. Thanks Steve
demond dNJO IMPROVEMENTS NECESSARY..... DORIS is the BEST! So professional. kind and courteous! I would NEVER rent from anyone else... All because of DORIS!!! Blessings, Bill K.
BILL KService team was very friendly and helpful. Showed me exactly where my unit was and how to open and close the door. He also made sure I knew how to get in and out of the property
Tai T | ReservationNo issues. Staff was helpful when our lock wouldn't work with the unit.
Phoebe R | ReservationEverything was fine and Mr. Philip was fantastic!
veronica gVery friendly, I arrived late and she was very nice and worked with me to get my things in storage
Joseph G | ReservationThe receptionist was the nicest person I’ve met. She made me feel welcomed.
Jacqueline G | ReservationStaff very professional
MARIO C | Overall ExperienceA, very nice and clean facility friendly staff
Privacy R | First ImpressionsEverything was ok just found something cheaper and closer to my house
Privacy R | First ImpressionsDue to a change of plans for my relocate I did not utilize this facility however they were very accommodating in getting my reservation canceled.
Privacy R | First ImpressionsI didn’t need the storage because I thought it came with a trolly
Privacy R | First ImpressionsCancelled the reservation with John by phone on 9-30-16.
Privacy R | First ImpressionsThe storage was very spacious and the man in the lobby was nice and helpful.
Privacy R | First ImpressionsVery clean and qiuet. The staff was veey friendly.
Privacy R | First ImpressionsEmployee was very informative, considerate and helpful. With the online forms, signing the rental contracts went quickly and smoothly.
Privacy R | First ImpressionsI decided not to rent the storage unit in Arlington, I realized I really wanted it closer to me in Ftw
Privacy R | First ImpressionsCustodian was very helpful and personable. Explained everything to my satisfaction.
Privacy R | First Impressions