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Stephen C
Customer Reviews for Storage City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We the best experience ever. She was so helpful and informative.
Mary BEverything was nice. Lady worked with all my questions. Would use them again. 👍👍
KHRIS FI asked for the insurance incase something happened, flat tire, whatever might happen. I though she added it. The uhaul got stuck in a mud puddle and the $7 plan not being added cost me $100! I told her to add it! She didn't print out my paperwork! I'm scared now that I'll be screwed over, in other ways because this whole thing was crazy! She told me do it one way even though I drove to Wichita. I had to drive back to deliver it, why? Shady! This whole thing was shady!
BRENDA FDidn't get the equipment that was supposed to be with it. which made moving with no dolly really hard.
Shawna AI have rented from U-Haul at this location on several occasions. Always have a positive experience. Thanks
Michael WThe manager must have been busy with something else and the “new guy” as he described himself was not able to help so he got my name and # submitted. I got a call from corporate, they were very helpful. I got everything set and when I picked it up the manager was there and helped me get the trailer attacked and on my way very easy. When I got to my destination I didn’t know where to drop it off so I called back to original destination to ask for help and again the “new guy” couldn’t help me. He did give me an 800# to call and They vwere very helpful! Overalll, good experience!
Steve JI was supposed to pick up my truck @ 9'30 on the day of the rental. I didn't get out of there until an hour later. Then receive an email reminding me of my 4:30 drop off time. Really?!? Y'all ate into an hour of my time!! Then I returned the truck with only having used 6 of the 24 furniture blankets I reserved and was still charged for all 24 of them. I've moved 38 times and never had worse service or been charged for blankets I never even opened!!
Lori SKeep up the good work.
James DLady was super busy, but checked us in and we left within a couple minutes. Facility is really nice and clean.
RUSSELL BPerson was knowledgeable and nice,made process simple,I bought the insurance she recommended wasn't pushy or overbearing,seemed to me to be a decent person.
Vic HVery helpful and friendly 😊
Roland BThe staff is very friendly and helpful. This a great U-Haul location.
STEPHEN YGreat customer service!Employee Cindy made it easy and a pleasant experience.
JULIE EThe lady who helped me at the Storage City location in El Dorado, KS was phenomenal. Very caring and informative. The main thing that upset me was I was quoted $59 total online and was charged more than twice that for “mileage”. When I get a quote I expect the price to be close to that price. I feel I was lied to. I will not be using Uhaul again because of this and will be informing my family/friends the online quote is less than half the true price. Also, I feel that Uhaul should charge people for exactly as much gas as they use and not have to try and match what the truck had in it. Just another way we’re taken advantage of. Again, I was quoted $59 total online and paid $115 plus gas. I have screenshots of original quotes that are supposed to include all taxes and fees at a total of $59.
Colton DWay more expensive than it should be for using for a couple of hours
gale tGreat experience professional employee very good.
Eric CThe trailer was clean and in great shape. The pick up and drop off were quick and easy. The staff at Storage City (El Dorado Ks) was friendly, prompt and professional. i would definitely recommend them.
JOHN FWe appreciated the fact that we were able to just drop off the trailer and be on our way back to Tulsa. As in all moves it ended up being longer than we thought and the location was closed. Thank you for being able to drop off.
Kenneth ABalance the tires
Lyle KNothing. Everything was perfect
Peter LHave personell at the location on a Saturday would have made the experience better.
Johnny MThe lady that helped me was very friendly and knowledgeable. I was in and out in no time.
Timothy NN/a
Matthew Struck was dirty on the outside which is fine but i couldn’t really touch or lean against it. that probably has to do more with my own neurosis about touching dirty things. inside was very clean. love how easy it is to rent and drop off!
Sara RVery easy to work with and went the extra to help us.
Lora MNot a thing my experience every time has been great pricing is reasonable thanks for everything
Ward IEverything was great and no complaints whatsoever except for some reason the trailer resulted in really poor gas mileage (not sure if wheel bearings were too tight or what). We get better mileage pulling our camper that weighs twice as much than we did from this trailer. Tracked fine though and no issues with towing it other than mileage.
Lucius DOverall the experience was simply awesome
Nichole EIt was not covenant to have to drive 55 miles to get our car dolly for our trip
Daniel SNeed work on customer service and actually listen to the customer when they are making reservations. They need work on spelling peoples names right when ID is provided for them. 24/7 pick up and mobile app needs a ton of work. It's a failing system.
Mathew MThat lady was super nice and rushed to get us in and out if you can would you let her know we said she was wonderful
Brandon K