Customer Reviews for StorCal Self Storage Van Nuys
(U-Haul Neighborhood Dealer)

432 reviews

15025 Oxnard St   Van Nuys, CA 91411
(No Night Drop - No Customer Parking, No Night Drop At This Location)

(818) 574-6353

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: 11:30 am–3 pm

Services at this Location:

Contact Us

(818) 574-6353

15025 Oxnard St
Van Nuys, CA 91411
(No Night Drop - No Customer Parking, No Night Drop At This Location)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: 11:30 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was excellent and truck was well maintained. I mentioned two minor problems: 1. The seat belt latch would stick and needs repair 2. The latch on the rolling door at the back of the truck would stick and needs repair. Both of the representatives I dealt with were friendly and professional.

Robert C. 
Rating:
2.0

Completely dissatisfied with instructions to obtain vehicle key. Paid for a dolly. No dolly. Was trying to reach someone at 10pm due to incorrect instructions to access the van. Took nearly an hour to get into van after call back. Van had a flat tire. Took 1-1/2 to resolve. Almost missed the timeframe to reach venue. I rented this van to carry my inventory to a craft show. VERY stressful.

Michelle M. 
Rating:
5.0

The manager was very helpful. This was an easy transaction. Thank you.

Ilona R. 
Rating:
5.0

The truck was perfect for the intended use and the service was extremely helpful and friendly.

nick P. 
Rating:
5.0

Customer did not leave a comment.

Odell R. 
Rating:
5.0

my truck was extremely dirty and muddy inside the cabin. i reported this to the attendant. the workers were very nice and helpful

Brandon J. 
Rating:
4.0

Staff was very helpful

William H. 
Rating:
5.0

Customer did not leave a comment.

DENISE R. 
Rating:
5.0

MR. KIRK AND MR. DANIEL WERE VERY FRIENDLY AND PROFESSIONAL. THE SERVICE WAS EXCELLENT. THANK YOU U HAUL FOR THE TRUCK RENTAL.

PJ J. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Nothing every thing is excelente

milagro C. 
Rating:
5.0

Customer did not leave a comment.

JASON O. 
Rating:
5.0

Customer did not leave a comment.

Shahrouz F. 
Rating:
5.0

The attending manager is an EXCELLENT representative for U-Haul. The service he gives alone speaks volumes and would bring in Customers. Every U-Haul employee we spoke to over the phone COULD NOT CARE LESS and you could hear it. Your guy in charge at the location should be training customer service.

Andre J. 
Rating:
5.0

Customer did not leave a comment.

Nick E. 
Rating:
5.0

The Employee was so very kind, informative, helpful and nice that made the whole experience wonderful. I will definitely return to this U-Haul again, if and when I have the need.

margorie H. 
Rating:
3.0

The truck was a piece of crap, 180,000 plus obviously HARD miles, massive air leak top front of driver's door, front end shook over 50 mph, loud and terrible ride. I was just using locally for one day or I would have returned it.

Ken P. 
Rating:
4.0

Process is great, esspecially app. Vehicle was in terrible condition, dirty and no fuel. I took pictures and added notes in the app. This took some time for me. If the vehicle was in clean condition and there was fuel then it would be much more smooth experience.

Oray O. 
Rating:
4.0

Personnel was very helpful

Lora S. 
Rating:
5.0

The office guy that rung me up is excellent. Great customer service and went above and beyond to help me.

Christopher R. 
Rating:
4.0

The office rep was lazy. He did not explain gas charges. I filled up enough on the return because I was advised to do so by another rep in a different location in August. This rep confirmed at the counter that I filled up enough and then he charged for 3GL. Very upsetting. He did not even come out to see the actual meter. I will never go back to this location.

Sachiko C. 
Rating:
1.0

I reserved a truck, furniture blankets and a dolly but only the truck was available when picked up. I asked the gentleman at the business and he said u-haul should have included them and it's out of his control. I was charged for the items reserved despite this. Terrible experience.

OMAR G. 
Rating:
5.0

I don't like the location.

michael A. 
Rating:
5.0

My in person agent was amazing. Was very polite and went way above and beyond

LaMarchie S. 
Rating:
1.0

A TERRIBLE experience!!!! I arrived to the location at 9:30 which was my pickup time and I had rented the truck out for 4 hours. The truck that was given to me was below E and had no gas in it. When I told the manager about the matter he told me to go buy a gallon of gas from the gas station as opposed to offering to get it himself. I purchased the gas and returned to the location. After I filled the truck with a gallon of gas we then asked him to remove the lock in the back. The manager then told us that he did not have the key to unlock the back of the truck which rendered it useless to us. By this time about an hour has passed and I was already being charged for my time since it was for 9:30-1:30. We then we're offered another truck and when he started the truck it was also on empty. This time I was not willing to pay for another gallon of gas so the manager called someone who brought it to us. It was not until then that we were on our way to use the truck and move. Upon returning the truck the manager did not check in the truck and I found this out because I had called customer service. After they contacted him it was turned in. Apparently there are homeless people stealing gas from these trucks at night and uhaul is doing nothing about it. Such a horrible experience.

Shayan S. 
Rating:
3.0

The starting mileage was incorrect. I took a photo of the odometer prior to leaving the lot. When I rec'd the final invoice I was charged for 69 miles ... 47 miles more than I had driven.

Jessica C. 
Rating:
2.0

We had a reservation at a precious location. There was no one there. We called the regional office they said they did not have a truck for us there. They sent us to the above Oxnard location. We arrived and not was was there. The showed up 20 mins late. The truck was very duty inside and out. We had movers waiting at our house for more than an hour trying to find someone to release the truck to us. We were very unhappy with everything. No discount was offered for our troubles and we had to pay the moves extra to make up for them staying an hour later.

Arthur G. 
Rating:
5.0

The guy on duty was great!

Rich M. 
Rating:
1.0

When we showed up to pick up the truck the gas was on EMPTY. The empty warning light was ON! The manager at the site said that the gas is stolen every night. He gave us a gas can in case we didn't make it to the gas station to add gas. This is obviously a problem there as they had a gas can for each truck. We barely made it to the gas station. Usually, the tank is full upon pickup and we just put it back to full when we return. We had no idea how much gas to put in to last us for our rental, so I'm sure we put more than we needed, especially since the light never came back on before we dropped it off. I would hope that U-Haul would at least credit us for some of the extra gas we left in the tank for THEM. If you look at the bill it says the tank was left at 1/2.

Andrew D. 
Rating:
3.0

The truck was worn out, dirty, noisy and uncomfortable. Your rental rates are substantially higher than other truck rental companies.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
3.0

ID verification took awhile. There was a stranger sleeping in the back of the U-Haul upon pick up - could have ended poorly. My requested equipment was not in the U-Haul upon pick up, making the moving process more difficult. Nobody at the location picked up the phone when I tried to call multiple times to get help about obtaining the equipment that was supposed to be in the truck.

Vanessa R. 
Rating:
5.0

excellent customer service. great location.

Ronald B. 
Rating:
5.0

Very competent guy. Friendly.and help full.

LINDA S. 
Rating:
2.0

The person staffing the location was busy helping someone else and told me it would be faster to check myself out online.

David C. 
Rating:
2.0

Clean garbage from parking area

Jennifer L. 
Rating:
5.0

Excellent U-Haul location. We have used this location multiple times and every experience has been wonderful. Very helpful and friendly staff, equipment in very good order, quick and easy transactions. A+

Kimshelley L. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
3.0

Customer did not leave a comment.

Karen M. 
Rating:
4.0

The hood opened on freeway...

MOSES F. 
Rating:
4.0

Have the inside of the truck swept out and to clean all the windows before the next customer. Thank you.

corey K. 
Rating:
5.0

Daniel was amazing and had great customer service

tannaz A. 
Rating:
1.0

First truck we were given had a cut fuel line which we discovered after leaving the facility while we were pumping gas, attendant was not helpful. Second truck we were given also had a fuel gage issue where no matter how much fuel we loaded it stayed in the reserve. Will never be using Uhaul again.

Axel L. 
Rating:
5.0

Customer did not leave a comment.

Ohad Y. 
Rating:
5.0

Todo es exelente

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Everyone there was professional and very helpful

louis M. 
Rating:
5.0

David the attendant was very helpful and very pleasant to deal with! I will definitely use this location in the future due to the friendly and professional staff!

Veronica R. 
Rating:
5.0

Daniel Muro was great. AND the truck was brand new and awesome. Plus I rented a storage unit. Love the convenience.

Michael L. 
Rating:
4.0

Don't allow reservations before site is open. Had to wait almost an hour to get verified in person

Darryl K. 
Rating:
1.0

Reserving dollies, blankets and boxes along with a truck online and getting surprised when I go there to pickup what I reserved, they say we don't have what you ordered except the truck, you have to go to another U-Haul station for that is kind of extreme disappointing. It was my first experience with U-Haul and it wasn't encouraging.

Shant A. 
Rating:
5.0

Perfect

Ahmad B. 
Rating:
1.0

I spent over two hours trying to obtain a 15' truck that I reserved over a week in advance. U-Haul mobile pick up would not reflect my reservation in my account. Called customer service who were no help. First customer service rep hung up on me after I asked to speak with the specific traffic department overseeing the area. After calling back again the second customer service rep would not acknowledge that I was unable to get my truck and kept trying to sell me a storage unit. After explaining to him multiple times that I would not want storage he finally connected me with traffic office #711 who finally were able to get me some help. I explained that my account was not confirming my reservation and mobile pick up was not available even though they could see the reservation on their end but for some reason it the mobile pick up would not work. After an hour and a half I was given a new reservation but now at a different location. This after over an hour and a half of trying to get my truck. At the second location the same problem occured. Again having to call customer service which had no help. I had to wait for the storage facility that had the truck to open up so that their representative was able to give me the truck. My reservation was for 9 am and didn't get my reservation until 1130. Upon first inspection the truck seemed clean but when looking deeper found heroin paraphernalia and cigarette butts. Horrible experience and horrible customer service from the call center. Only positive thing I have to say is that the traffic office 711 did their best to try to get my rental and ended up getting another truck. What U-Haul could do is make a better mobile pick up program as well tell their call center to stop pushing sales for commission and instead help their customers. Their own employees even confirm that the customer service/ call center workers are horrible and only want commission. Terrible experience

Alessandro Z. 
Rating:
5.0

Everything is great. Thank you so much.

Ahmad B. 
Rating:
2.0

There was a roll of toilet paper and a pile of human feces directly in front of the truck. The furniture pads were all over the floor in the back and it hadn't been swept out. There was a decent amount of cosmetic damage to the truck which the pictures in the app made look like it was brand new. The app also malfunctioned halfway through the check in process so I took photos for my own sake in case I was blamed for it - it was a struggle to check in and ended up with the problems with the app taking 25 minutes - would have been easier to not use it at all. The location was pretty rough with garbage strewn everywhere outside. Didn't feel particularly safe.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Juliano A. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
2.0

I arranged to pick up my van at 8:30 AM and was guaranteed that I would get it. When I showed up it wasn't ready and I had to wait 45 minutes. You shouldn't guarantee a pick up time if you can't deliver on it.

Mark B. 
Rating:
3.0

truck was clean on the interior but there was for sure a problem with the engine as something underneath the hood was rattling. Location was a bit odd because the office was in the entrance of a storage facility so I was not sure if they were associated with uhaul or the actual facility. My main gripe was that they told me the truck had half a tank and to make sure it came back that way. When I got in the truck it was maybe a gallon just under half a tank (11:00). I went to fill it up back to that amount which I did and they still charged me an additional 10.95 for gas after I had put 10 bucks in to get it where I had received the truck. Just bad attention to detail, Id go somewhere else.

JAIME C. 
Rating:
3.0

Truck was a piece of crap. Dirty, smelly and bucked up and down when I drove it. The steering wheel was filthy. The shocks were gone and it shook Like crazy. Very bad for hauling the art I had. I was praying I would make it okay.

GARY P. 
Rating:
3.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Heather O. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
5.0

The service I received from the staff member was excellent; however, I had to change my confirmed reservation due to unavailability of vehicle type and equipment. I did not receive any notification that my reservation was not available, I only happened to find out because I stopped in to ask a question.

Mariana Y. 
Rating:
1.0

Major Complaints of which I Will call and report to corporate. All the trucks had their catalytic converters stolen, batteries stolen and the truck that was opérable was syphoned empty of gas. I barely made it to the gas station, actually roll in after the truck died. David, who was the local rep said: "This location can't protect it's trucks. neither the owner of the Storage facilite or Uhaul want to put in a gate and the cameras don't work." This is unacceptable.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Nothing friendly staff and helpful.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
1.0

The worst vehicle rental experience ever. The vehicle was not available. There was no one on site to get me another vehicle. Called uhaul and was sent to another location further away adding more mileage to my rental charges. At the new location the only vehicle had a broken drivers door, a faulty key and would not start. Was told to just keep trying, something I had to do every time I wanted to start the vehicle. The truck was disgustingly dirty and I had to clean it before I could load it as well as wash the windscreen before I could drive it because in addition to being dirty, the washer function for the windscreen wipers was broken. There were no blankets or ties despite the fact I'd ordered them. There was no gas in the tank at all “to stop the truck from being stolen” per the manager. There was no drop box available at the location so I had to return the truck and then arrange for the keys to be returned in office hours which resulted in the office staff calling me and hassling me about the keys when they saw the truck was back at the location despite the rental time not being over. Renting from uhaul was the worst experience at both locations and the telephone support to get a solution to all the issues was non existent. I had no ability to try another company because my need for a truck was time sensitive so I was forced to take a vehicle that was dangerous and not road worthy with the worst customer support I've ever encountered.

Graham B. 
Rating:
4.0

Customer did not leave a comment.

Juan E. 
Rating:
1.0

This place was garbage. When I went to pickup my truck the gas tank was completely empty because someone has syphoned it all out, when I told the attendant on staff I received the reply of "Yeah, that happens every night. You'll have to deal with it". I also didn't receive any furniture pads that I paid for. When I went to return the truck, the app prompted me to drop the key in the box that didn't exist at this location so I couldn't complete the return until the next day. Terrible experience all around, I will not be using UHaul in the future.

Alex F. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

Sanja M. 
Rating:
1.0

First off, the truck was very old and beaten up. Second and most importantly, I reserved a hand truck with my order and it was confirmed... but when I showed up they told me they don't have any equipment for me at all. This made my move 100X more difficult. If Uhaul is this unpredictable in keeping and delivering a reservation, I will never reserve a truck from you all again.

Kevin E. 
Rating:
4.0

Customer did not leave a comment.

Jessica P. 
Rating:
4.0

Upon arrival I was informed the gas had been siphoned out of the truck I rented and the hand truck/dolly I reserved was not available. I was then told I would have to put gas in the truck (barely made it to the gas station) Not a good way to do business. Figure it out.

Kimberly P. 
Rating:
5.0

Very professional and courteous.

Clinton L. 
Rating:
2.0

The truck was filthy all kinds of trash inside and very dirty. Bone dry on gas I was lucky I made it to gas Station. The guy did not even check mileage or anything just gave me the keys at pick up.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Trunk bed was dusty/dirty, but other than that everything worked great. Special thanks for allowing me to drop off the truck after-hours!

Trevor S. 
Rating:
3.0

I rented a six pack of blankets and they forgot to put them in the truck, they set will give me a $15 credit if I bring it back with the same level of gas in the tank , I filled it with more then I got it with and no credit. Average place with some glitches. I supposed to pay $51 & change , final on my c/c comes to $59+

Nikolay M. 
Rating:
5.0

Customer did not leave a comment.

shelly C. 
Rating:
4.0

It was not stated that gas would NOT be re-imbursed if we returned the tank more than full. Especially with these gas prices nowadays... $6.36 per gallon!!! I called the Uhaul Traffic and they denied the charge too. Other than that the service was good.

Birgit L. 
Rating:
5.0

Customer did not leave a comment.

Adrian F. 
Rating:
2.0

The U-Haul employee was so unfriendly and have an extremely poor customer service behavior. He doesn't know even how to use the company software. He seemed like he hate his job. I'm very unsatisfied, it was a very big mistake to deal with this location.

Hany P. 
Rating:
5.0

Customer did not leave a comment.

Ray J. 
Rating:
5.0

Fuel cap needs a replacement. Location knew about it and had no problem. Excellent location best place to rent a Uhaul in the SFV

James H. 
Rating:
1.0

The person was more interested in his lunch and seemed to be bothered when we asked for our reservations. That was Sunday Feb 20 2022 and he told me they close at 6pm and I rushed to be there before 6pm and place was closed since 4pm on Sunday very disappointing with the wrong information and I will not go to uhaul rental again terrible customer service over all

ZAENIEA L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

This was probably the best experience I had renting a uhaul. Not only was the truck great for what I needed, but the guy who helped me went above and beyond as it relates to customer service. Renting from here again next time I need a truck. Thank you!!

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR C. 
Rating:
1.0

The truck had a used mask and a empty Starbucks cup in there from the previous person. With Covid surging it definitely showed no one cleaned the truck out. Also when I got there the person told me the truck had a quarter of a tank of gas in it. When I got in the car the gas was under the E. I told the attendant and he said just bring it back with a quarter of a tank. Which I did but why would I bring it back with a quarter of the tank if I got the truck on empty. I wasn't even sure if I would make it to the gas station that is how low it was. Also the location closed at 4 so he told me I can throw the keys in the back of the truck and lock with a lock he was going to provide. He forgot to give me that lock so I had to drive back to the location to get it and adding miles to my rental. I wouldn't recommend this location to any of my friends or family.

Amir F. 
Rating:
5.0

David was absolutely amazing and professional!

Mark H. 
Rating:
5.0

The two guys were working there were super helpful and kind and make sure we got equipment that worked for us and was efficient and I have nothing but good stuff to say…. That was an awesome experience. I would definitely go there again & also recommend this somebody else as well…. Thanks

CLINTON B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT F. 
Rating:
5.0

Excellent location. People were helpful and friendly. Truck was in good shape and ready to go.

Brian K. 
No reviews have been submitted for this location.

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