Customer Reviews for Pack Rat Storage Lindale
(U-Haul Neighborhood Dealer)

1 review

11844 Hwy 110 N   Tyler, TX 75704

(903) 595-2309

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 595-2309

11844 Hwy 110 N
Tyler, TX 75704

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:
Rating:
3.0

Friday, the day before I was to pick up the rental I still hadn't heard from U-haul so I called. I was expecting a cheerful person to guide me on final pickup instructions, instead I was greeted by an extremely rude person named Julie. She hurriedly told me she'd already called me and left a voicemail (which I never received) and that they were changing my pickup location to 40 minutes away south in the wrong direction. I'm obviously confused and now in silent panick mode because I'm only being contracted for a 'One Way' 260 mile trip. I start asking questions and then she start screaming at me like a crazy person! This was all happening while I'm at work!!! With clients standing near me, I calmly said, this is no way to treat or speak to a customer. You now have me silently panicking and you're screaming at me, this isn't right. She hung up on me. What is going on with U-Haul!?!? I immediately called back because now I have no clue what's going on, I'm literally moving my whole life tomorrow and I'm being screamed at by the ONE PERSON I need to have their act together. Julie has absolutely NO BUSINESS answering ANY phones for a reputable company as U-Haul. To treat me as horribly as she did means it was easy for her to act like that and shes probably been treating other customers this way...this shows this is her standard behavior and it isn't acceptable. Thankfully you have a rep, Gaylynn, who answered the phone, what a rescue! He told me he heard her screaming at me, he apologized and said "he didn't know what had gotten under her nose". I want a written apology from Julie. And I want my money back for going over my milage. It wasn't my fault you guys didn't have a truck at the location I picked. I will expect a phone call with resolutin or I'm going to the BBB.

Neal W. 
No reviews have been submitted for this location.

Additional Services at this Location

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