Customer Reviews for Store U Self Byfield
(U-Haul Neighborhood Dealer)

255 reviews

12 Kent Way   Byfield, MA 01922

(978) 961-0314

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 961-0314

12 Kent Way
Byfield, MA 01922

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The rental agent, Joel, is very personable, polite and professional. He knows me by name and has always been terrific in our interactions. Joel is a 5-Star Plus employee! Sincerely, Rick Roche

Rick Roche 
Rating:
5.0

N/A

Mark Pickering 
Rating:
5.0

Joel was great and helpful. Equipment was brand new ready and cleared of snow. What could be better?

Richard Wellman 
Rating:
5.0

Customer did not leave a comment.

Arthur Gott 
Rating:
5.0

Joel provided an exceptional experience

TOM STRICKLER 
Rating:
5.0

List the equipment that's available.

Malcolm Haith 
Rating:
3.0

Customer did not leave a comment.

MARK ROSATI 
Rating:
5.0

Customer did not leave a comment.

David Pierotti 
Rating:
5.0

Everything so easy and convenient!

Eric Zadina 
Rating:
5.0

It was all perfect.

Holly Dickey 
Rating:
5.0

Great, easy rental experience. Customer service rep was very helpful, too.

Shelly Hansen 
Rating:
5.0

customer service was flawless could not get any better

Carl Johnson 
Rating:
5.0

Very good customer service. Van was in perfect, clean condition. And available on the spot. No complaints. Great job!

Julie Connors 
Rating:
5.0

Customer did not leave a comment.

JACKIE SPEED 
Rating:
5.0

Customer did not leave a comment.

throop bergh 
Rating:
5.0

Customer did not leave a comment.

Kim Marsh 
Rating:
5.0

Customer did not leave a comment.

DRAGAN GREBOVIC 
Rating:
5.0

Stor U Self in Byfield supplied me with a great van. It was clean and the perfect size. A smooth and easy rental. I would recommend this company if you want an easy rental and professional service.

Norma DeRosier 
Rating:
5.0

Not much. Joel was extremely helpful explaining all the options. He was friendly and was easy to work with.

Mike Moroney 
Rating:
5.0

Customer did not leave a comment.

Robert Skinnion 
Rating:
2.0

Customer did not leave a comment.

Katherine Henry 
Rating:
5.0

Customer did not leave a comment.

Steve Cohen 
Rating:
2.0

I was advised that I only needed to sweep the vehicle clean to avoid cleaning charge. I swept it twice but as it was a rainy day there was some mud that would not come up with a broom. I was charged $50 for cleaning fee. The contract does allow the charge so I doubt there's any way to get it refunded. I just wish it was made clearer that an additional $50 fee was likely at time of return. If I had known I would have mopped the vehicle bed myself.

Sean McElroy 
Rating:
5.0

Thanks for your helpful customer service

Kathleen Low 
Rating:
5.0

Thank you for providing great customer service!

Kathleen Low 
Rating:
5.0

Excellent customer service!

Kathleen Low 
Rating:
2.0

The combination lock for the van key was old, weathered and very hard to open. I had to enter the combination more than 10 times before it opened. Also, the mobile phone app did not work on my iPhone 13. I had to use the uhaul.com website.

Nicholas LaPlaca 
Rating:
5.0

Customer did not leave a comment.

Penelope Bardsley 
Rating:
5.0

Joe was great

David Mooney 
Rating:
5.0

Great people.

JERRY WOOD 
Rating:
5.0

Customer did not leave a comment.

debra lachance 
Rating:
5.0

Customer did not leave a comment.

Barbara Halliday 
Rating:
5.0

Excellent customer service, they are helpful and Vehicles always clean

KATHLEEN LOW 
Rating:
5.0

The manager who helped me was very knowledgeable and helpful. He is an asset to the company.

Harry Gentile 
Rating:
5.0

Customer did not leave a comment.

Richard Wallwork 
Rating:
5.0

Great service! Convenient location. Right by the highway and a gas station to refuel..

JILL NORTON 
Rating:
5.0

The app didn’t work to get truck from iPhone. Thankfully there was staff there to assist and they were terrific to deal with and got us on our way.

Charles Umanita 
Rating:
5.0

Great facility. Chap (forgot his name) in charge was fantastic and friendly!

Paul Fortin 
Rating:
5.0

Online reservation system is easy to use, vans are always clean, and available when I need them. Joel at the store is very friendly, courteous and helpful.

Rick Wallwork 
Rating:
5.0

Customer did not leave a comment.

Richard Wallwork 
Rating:
5.0

Customer did not leave a comment.

DANIELLE JAFFEE 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN LOW 
Rating:
5.0

Everything was great

Ida Haynes 
Rating:
5.0

Customer did not leave a comment.

Olivia Monroe 
Rating:
5.0

Customer did not leave a comment.

Andrea Mancuso 
Rating:
5.0

Customer did not leave a comment.

Charlie VanEman 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN LOW 
Rating:
4.0

Customer did not leave a comment.

Scott Hanna 
Rating:
5.0

Nothing, it was excellent. Dan even called me when the equipment came back early allowing me to pickup a little before my reservation. Thank you!

Michael Pitcher 
Rating:
5.0

Dan was the Best! The rental truck he recommended did the trick!

Dave NILES 
Rating:
5.0

Customer did not leave a comment.

Christopher Lamothe 
Rating:
5.0

Customer did not leave a comment.

NEIL KRISTIAN 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN LOW 
Rating:
5.0

Customer did not leave a comment.

PAMELA SMITH 
Rating:
5.0

Customer did not leave a comment.

David Siegrist 
Rating:
5.0

Customer did not leave a comment.

Rachel Holland 
Rating:
5.0

Customer did not leave a comment.

Pablo Figueroa 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN LOW 
Rating:
5.0

The door to the box part did not close very easily.

Lucas Flach 
Rating:
5.0

The truck was old and loud everything worked but it was not a fun use

christopher moner 
Rating:
5.0

Customer did not leave a comment.

kveta vojjovska 
Rating:
5.0

I had ordered a furniture dolly as part of my rental. It wasn't available at pick up. As it turns out I didn't need it, but itveould have been nice to know beforehand that it wasn't available.

John Green 
Rating:
5.0

Customer did not leave a comment.

Amy Weinberg 
Rating:
3.0

I made a reservation on Monday to pick up my truck Saturday morning at 9 a.m. in Hampton NH.. On Friday at 6 p.m. I got a phone call stating that I now had to drive 30 mins away to pick up a different truck because they didn't have mine available. Last minute inconvenience!! Then when we got to the location the guy there was really nice and I have absolutely no complaints about him he was awesome.. So when we started driving and looking at the gages, the gas gage didn't work so we had to guess on how much to put in the tank! Then to drop off the keys to the truck at the Hampton location, there was not 1 sign that indicated where to even put the keys!!! Overall not the best experience

Faye Horne 
Rating:
5.0

Joel was great!!!

Brandon Bates 
Rating:
4.0

Combination lock on key lock box are hard to use and confusing taking several attempts to get lock to open. Please consider sourcing a different lock that is easier to use.

Paul Domings 
Rating:
1.0

It took a full hour just to get approved to take the van. Not sure I can blame the location but more the online process. The guy working at the location tried to help but was waiting on someone from the online platform. This doesn't make sense. I love the idea of the online checkout but if it's going to add an hour to the process please empower the person on location to be able to complete the process. No one else was there and yet, waited an hour. This is a flawed process and should be visited.

Erin Newhall 
Rating:
5.0

Customer did not leave a comment.

mark murphy 
Rating:
5.0

Vans and Trucks are clean and customer service is always excellent

KATHLEEN LOW 
Rating:
3.0

I had to drop the truck off in the morning before they opened so I didn’t speak with anyone or go inside.

Tammy Baker 
Rating:
5.0

Nothing - professional, personable and clean, excellent van!!

Doug Jenkins 
Rating:
5.0

Customer did not leave a comment.

Sean Sanderson 
Rating:
1.0

I drove by two other U-Haul places I could’ve dropped it off to drag it to the scary location in the middle of the night because that’s where you told me to bring it that’s ridiculous. And then you charge me extra for mileage? That’s ridiculous on top of ridiculous.

Annalyssa Murphy 
Rating:
5.0

Customer did not leave a comment.

Rosemarie Taylor 
Rating:
5.0

Customer did not leave a comment.

Yogin Patel 
Rating:
5.0

Customer did not leave a comment.

Rebecca SPENCER 
Rating:
5.0

Customer did not leave a comment.

Tom Manning 
Rating:
5.0

Customer did not leave a comment.

Theordore Smolen 
Rating:
5.0

Customer did not leave a comment.

Peter Franggos 
Rating:
5.0

Customer did not leave a comment.

Lawrence Paoletti 
Rating:
5.0

Joel is excellent, well-prepared, welcoming and efficient. Wouldn't go anywhere else.

MIKE CONNOLLY 
Rating:
5.0

Customer did not leave a comment.

Katlyn Brown 
Rating:
5.0

Customer did not leave a comment.

Henry Colbert 
Rating:
5.0

Customer did not leave a comment.

Michael Spinney 
Rating:
4.0

Customer did not leave a comment.

Alison Soine-Norris 
Rating:
5.0

Open earlier than 9:30 am.

John Murphy 
Rating:
5.0

The gentleman that assisted me and my wife was excellent. Very pleasant and thorough

Malcolm Haith 
Rating:
5.0

Customer did not leave a comment.

Jeremy Keohane 
Rating:
5.0

Great team in place (Joel & Dan) and they are smart, fast and efficient!!

MIKE CONNOLLY 
Rating:
5.0

Vehicles in excellent condition and great customer service

Kathleen Low 
Rating:
5.0

Professional and courteous, great customer service

Kathleen Low 
Rating:
5.0

Customer did not leave a comment.

george silva 
Rating:
5.0

Tell customers to check in and out using the app not the website... during off hours

Steven Tomey 
Rating:
5.0

Customer did not leave a comment.

william mackey 
Rating:
5.0

Comment: The Managers were helpful and professional, they always provide great customer service. - Thanks again!

Kathleen Low 
Rating:
5.0

Dan is so helpful and outgoing. Great experience! Becky

Rebecca mulry 
Rating:
5.0

Customer did not leave a comment.

THOMAS MANNING 
Rating:
5.0

Easy to rent a truck. Always very helpful.

Sandra schauer 
Rating:
5.0

Excellent customer service and great team to wrk with when renting at U-Haul.

Kathleen Low 
Rating:
5.0

Customer did not leave a comment.

James Shorey 
No reviews have been submitted for this location.

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