Excellent customer service. My request was handled quickly and I was able to take care of my move same day.
Mary P.
Customer Reviews for Stor Moore Self Storage YVA LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had requested pickup from the Gloucester location in the Hayes area, but was moved to Yorktown, which is a great store overall, but I feel like I was overcharged for a location change I did not ask for. You probably can't do anything about it, but I would like to suggest that for local moves it would be great if you offered a discount say under 60 miles you pay such and such an amount. That way a mere change of traveling 35 miles instead of 20 won't make such a difference in cost. Thanks!
Jacinta S.$19.99 for five hours in a 10ft truck turned out to cost $94. Sad times.
Amanda S.All was very well explained and all measures were taken in a timely manner. Thank you!
Michael B.Daniel and Sam provided excellent, consistent as well as expedited service. Customer service at this location goes above and beyond expectations.
jonathan C.Very easy process!
Christopher M.Mobile app was very slow so they let me come inside 30 minutes before they officially opened to get me set up. Great customer service!
David M.Staff is great.
Robert C.The people there are great! Due to me being in a rush I did not get the two names that was working with me. Yet they were great with helping me and very understanding with me about my car. I would use with these guys again ! Thanks <3
Layla R.Nicest staff I have ever encountered. Danielle is an exceptional asset to this company. She goes above and beyond to make sure her customers are happy and taken care of. Fred is the manager and is also very helpful. He pulls the vehicles up starts it so its are warm. He even started playing Christmas music to help spread holiday cheer. Always a pleasure when renting from this location!
Blaine P.The staff were so kind and helpful! They made our rental experience an extremely good one.
Linda W.I think this trucks transmission is slipping. it was jerking really bad while driving
Carl M.It was a very easy transaction. There's no need to change anything.
Keith M.I've been renting trucks from Stor Moore Storage for several years now, and not only did I rented another truck I also started renting 2 storage units, and once again Stor Moore doesn't disappoint. You really couldn't ask a better place to rent. The staff is incredibly nice, and the owner is so professional and sweet. He truly deserves recognition on the quality of business he presents to our community.
Nena K.While this location was clean, quick and friendly...the rental had a headlight out. My overall experience was great!
Robyn R.Great service and staff were courteous.
JOSE AMADO M.The team at this location is outstanding! They went out of their way to help me and my family. I can't thank them enough!
Tiketa M.Self check in. The representative Charles did not work with the fact that I was active duty military stationed in Virginia while having a Florida driver's license
Steven G.This provider is professional , accommodating and very kind . I alway enjoy doing business w them and look forward to more in the future!!!
Abby S.They took the truck broke our lock stole thousands of dollars worth of our belongings never contacted us before hand then charged us more than double what we were quoted due to someone at the Piqua Ohio location not entering our extension properly.
Cheryl S.Great facility with knowledgeable friendly staff. Thank you!
jim M.The gentleman that assisted with the drop off process was very kind and helpful! Uhaul needs to be clearer on drop off locations that do and don't accept return of trailers for hauling cars, though.
Shane K.I have rented from U-Haul many times and this location (Stor Moore Self Storage YVA LLC) provided the most efficient and friendly pickup I have ever experienced. Great attitude, showed a willingness to help and have obviously been trained well. Great Experience!
James S.Well since the attendant said they no longer accepted pull behind trailers he done me a favor & accepted my trailer saying he would call his supervisor to get rid of it ! I appreciated that gesture !
JACK B.Will be the only uhaul dealer I will ever use , even if I have to pay more in mileage to get there
David A.Outstanding service!
DANIELA M.Always excellent service!
Rebecca L.I have rented from Stor Moore Self storage about 3-4x, I won't rent anywhere else. The people are so professional, and friendly. I don't know if he's the owner, but there's a gentleman that is always there, and so pleasant. Thank you Stor Moore Self Storage.
Nena M.Nothing that I know of at this time. Sam and Fred did an excellent job getting all things ready. Them too rock
Mike B.Always excellent service. I would rather they didn't use a personal cell phone to take pictures of my driver's license, so I will complete the check-in online next time.
Rebecca L.On the ball staff. A pleasant experience to work with them.
Tony C.Great communication and so pleasant to work with.
Valerie F.Best U-Haul experience ever. Communication is great and they were attentive
TOCHUKWU A.None. Great service and communication. I wish all companies operated like yours. The Ladies up front were professional and represent your company well. Randy
Randy O.The original drop off location was 4601 George Washington memorial hwy. when I arrived there I was told they don't take trailers anymore. Please be sure to remove this as a permissible location for trailer drop off during the online reservation process.
Michael A.This location went above and beyond to make sure I was a satisfied customer.
Carolyn A.This guy called and wanted to know where our truck was and said he reported our truck stolen! We had already changed it on the 800 number. What a dufus! I filed a complaint and heard his manager will school him properly on checking the computer first!!!!!
John M.Very helpful and great customer service.
debby H.Best location ever! Best staff!
Seth O.The rental experience was perfect. The staff is very very courteous and helpful.
Carl S.Nice people and had what we needed. Will use again
Frederica G.The only problem i had was that the phone numbers given on the contract did not work. And one ohone number the voice mail was full. I had to call the 800# and they gave me a different number and a different address. Very confusing!
patrica M.Everyone was so kind, friendly, and helpful. I have already told numerous people about my positive experience 😊
Catherine M.Employees were very nice and helpful
Linda R.Very rude
Bradley G.The two gentlemen that accepted the truck were fast, diligent, and, best of all, very friendly throughout the process. Great experience!
MANUEL R.Your online/mobile app self check in process is horrible. I will not be using your services again.
CHRISTOPHERWILLI P.Staff were warm and polite, everything was handled easily. Return was quick and easy as well.
Colin S.Just not have to drive so far to pick up a truck
Kimberly K.The associate was very professional and knowledgeable.
Lee A.I rented a van to move some furniture. They did not have a van at this location but got one from another dealer and had it available right on time. Excellent service and friendly people.
Andra P.If a customer requests a hand truck and pays in advance for it, the company should provide one
David R.The truck was clean but not maintained, the front end alignment was really bad, check engine light, traction control failed, hill start assist failed, windshield wipers needed replacement, they were ineffective. Disappointed, not the best for diving though rain/snow.
Scott L.Great service and well maintained equipment.
ronald P.Nothing, staff was friendly and very helpful. Even hooked up the trailer for me and went over everything with me! Great job!
MICHAEL H.Prompt friendly servicej
JAMES J.Staff were very informative and offered suggestions in regards to loading the trailer as well as inspected my tow vehicle.
franklin O.