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DAVID A
Customer Reviews for Stor It McCall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had almost no gas in it -- truck shifted into low gear and would not shift back up -- had to go several miles out of my way because in low gear I couldn't use the hiway- battery kept going flat-- had to put a charger on it several times-- people at uhaul office threatened me with arrest because I was 2 days late Fuck you people- I will never use uhaul again and I'm contemplating legal recourse
Richard NClean cab ( NO smoking ), have size of truck ordered.
Holly Mvery friendly and more then willing to help with any questions
Jerry HPeople were awesome but uhaul equipment is not available as reserved. Two prior reservations resulted in no equipment at all being available.
John Wyour phone app doesn't work. I spent 1 hour and 23 minutes on the phone with several people before I finally got someone high enough to give me the combination to the lock box for the truck key. never again. it is not the location operator's fault. gps just doesn't work everywhere.
CARL AThe office was closed. No reason for this at the time.
Michael MTruck keys not available. Relying on prior customer to put key in the right place doesn’t work.
Scott CCurt and Kris were very helpful and accommodating to our needs.
Janet MThey were supposed to call me before 6:00PM the night before I picked up the truck. They didn't. So I had to call to get a code to get the key. That was a waste of my time. To be fair, the person I spoke to on the phone in Boise was very helpful.
Jack BEasy and convenient. Customer service oriented - Excellent customer care. Great folks managing the facility. Would use again.
Janice VUhaul wanted us to go 25 miles further. Chris was amazing and made sure we could drop off here!
Joyce RThe Truck worked great.! We didn't have the usual items that have come with the truck in our past Uhaul rental...hand truck and blankets, but we made do. Thanks for helping us move!
Jessy RFriendly people.
Rick WVery kind people running this store!!
sandy sOur local office could keep loading straps in stock for purchase. When I made the reservation, the person who helped me said that there may or may not be a 26’ truck available on the day of my pick up. That was confusing because my reservation was for a 26’ truck. Since we absolutely had to have that size for our move, I had to call the main U-Haul number to check if that was the case and assure myself I would have the right size. I didn’t understand why our local U-Haul store couldn’t affirm be sure of the size. Everything else was amazingly smooth and easy.
TODD HGreat Service from very nice, friendly, and local folks.
carlos DDon’t rent trucks in disrepair.
morgan mClaimed I dropped it off at 3pm when it had been sitting in the lot since 8am.
Tyler BGive accurate starting fuel levels.
Brian ARecommend snow removal from roof of U-Haul. Had a foot of snow on top of truck. Some fell off when I went over a bump in the road and smashed in front of the windshield with a loud noise. Very scary, as I was driving in town and had to quickly clear the snow with the wipers so I could see! Otherwise, U-haul experience was very good.
FYONA SNothing. They were great people
Phil MNothing that I can think of. My experience with the McCall U-Haul agent was excellent. I intend to use U-Haul again in the near future and will certainly let others know how smooth it all went.
Bea PDon't charge them for a bigger truck than reserved. We paid for a 15 foot truck but reserved/rented a 10 foot truck.
Gail SBe organize. Have the customer's paper work ready when you open. Be able to operate the computer software or have someone in the office who can assist the person on the computer until they are comfortable with the software.
kim fNot told there was a mileage charge when making appointment just a daily charge. When went to pick up was told it would be a dollar a mile and that is how it always is at that location. Went home went on Internet for that location is put in for an appointment and it did say there would be a mileage charge but it was only $.79/mile. Very disappointed with this level of service.
MIKE MThe McCall staff were very helpful and efficient but the people who handled my reservation were poor communicators, I had to initiate all the communications and if I hadn't my reservation probably wouldn't have been processed on time.
Lyle DOh my maybe a credit for me. Silly me filled the truck up to full
CAROL KThe U haul web site was hard for me to maneuver around, to reserve a one way vehicle. No reflection on store in McCall
CAROL KOne of the tires was bald, and our boxes were wet when we arrived at our location - indicating a leak in the truck.
Susan BVery bad experience with the Uhaul services in McCall. I have a list of complaints if you would like to inquire 208-315-1485. Also, I have been trying to contact the property manager 'David' to voice these complaints but he has not returned any of my calls or messages.
Alisha EThis is the best managed location in the McCall area.
Kevin EI was lied to about the truck. It had serious issues. The staff was not concerned and lied to me. The customer service manager Kystal Polle was rude and only wished to end the call not solve the problems. Scott the reginal manager was rude and inslutting to me and accted ad if I was wasting his time with my issues. He then insulted me with a 20 dollars gift card to u haul. When I declined the card he acted as if the condition of the truck was my fault and u haul was not responsible for the condition of their equipment. Stating that I should have called tge service. The company miss led me the price of the rental. And i was told we don't care. When ask what I would consider fair reimbursed I was told 20 or nothing. If this is how u haul treats customers they should be ashamed. This is the last time i will ever use any u haul products or services.
Tom LVery nice folks. Good truck. Everything went well!
Jerry KI was unfortunately overcharged due to some mistakes made when I picked up and dropped off the vehicle. I only needed the U-Haul for a few hours on Saturday and was asked to pick up the keys early (one day early on Friday) because no one was available at the rental company on Saturday. I was told that I would only be charged for one day (the day of actual use) but I was charged an extra day anyway, even though the vehicle was returned by 5pm Saturday as agreed to. I was also charged SafeMove coverage automatically, which I had not agreed to. I have used U-Haul quite a few times over the years and have never had this happen.
june GI was not told why she wanted how many miles I would drive. I told her 3 miles to and from my house, then just moving into house next door. Less than 10. She said best to list high than low and was 20 more than enough. I said yes, NOT knowing she was charging $.99 per mile. She also did not ask if I had my own insurance. Now that's 2 charges, one $19.80 and one $14.00 charged to me without my knowledge. When I saw it upon returning,with only 7 miles put on the vehicle, she would not make any changes and said to contact you folks. Well, we were in the middle of preparing for a full house move and I just now put my computer together and had the time to let you know how rude she was. Not even an I'M sorry for the misunderstanding. Have told this story all over town. Her training needs to improve. I would like some sort of credit. I might have taken the ins. if explained to me, but she never said a word. Very bad customer service. Roberta Hoover
Roberta HEveryone involved in our U-Haul experience were cautious, helpful and willing to help in any way. The truck, vehicle transporter and 6x12 trailer performed as expected. Drop off in Sequim, WA was easy and Dwight was very accommodating.
Michael LThis was a big truck (26 feet). A bit of a check out by U Haul staff would have been helpful.
Charles SI am furious with Uhaul in Mccall I won't recommend them to anyone. I was also helped to find a truck by your office in Boise and they were very nice and helpful I had my movers pick up the truck in Mccall and it only had 1/4 tank of gas. They didn't think it would be enough so they stopped and filled the truck up and I reimbursed them for $80.00. I asked for a reimbursement after it was taken back and was told that U-Hauls policy doesnt reimburse for gas. I said you mean I have paid for my gas and that of the next person who uses this truck and he said Yep! This is a lousy way to do business and a terrible way to treat seniors. No more Mccall U-haul for me or anyone I know. I was really taken advantage of . Glenda Sampley.
WILLIAM Struck was low on fuel to drive all the way to Boise and the cab was very dirty inside with dust and crumbs and it took at least 45 minutes once we got in the office to get us on the road after we called the number on the door and waited about 15 minutes at 10:15 am when we had already set up the reservation in Emmett ahead of time. the original pick up location in Cascade had the truck we noticed on their lot we were supposed to be renting on the lot and it was very inconvenient to have to drive all the way to McCall even though Uhaul did allow additional mileage...
STUART BDrop off was super simple. We were charged a very different price for the one we'd been quoted, but after talking with UHaul, that was an issue with the pick-up location (in Wenatchee, WA). Our issues with UHaul, though, were not reflected by this location.
MATT STrailer had 2 tires with very low pressure and electrical wires were severed. I was pulled over by sheriff for improper lighting. Paid for 24 pads and a dolly. They were not present when I took the vehicle. A mountain bike and sunglasses were left in vehicle. When I called to remedy the issue, store was closed. I left a message and have yet to hear back. This location...stor-it in McCall Idaho absolutely worst I've ever dealt with!! Fire them!
WESLEY HDid not have the unit i reserved. The unit was very dirty inside and out, had to wash the winshield right after I left the parking lot. There was no windshield washing fliuid in the truck. The truck was very smokey smelling. I had to drive with the windows down most of the trip. If there would have been a different option, I would have cancelled my reservation and done something different.
Kristi SJed was wonderful - really helpful!
JEANETTE DThis was an outstanding experience for me! It was the 1st time I have used a u-haul pickup truck. It was a fabulous truck! The staff's expertise, helpfulness and time they spent answering all my questions were key to making this a successful experience! Job well-done on their part! Thank you!
CONNIE IThe entire process went quickly and smoothly. We'll need another truck in several months, and will go back to this location to rent one.
jim fAccomidating and friendly
JADE FThey were closed when I dropped off the truck.
TED CNo one available at this to ask questions...
FRED BNothing
DENNIS M