Customer Reviews for Starlight Gift & Houseware
(U-Haul Neighborhood Dealer)

1,016 reviews

18159 Sherman Way   Reseda, CA 91335
(NO CASH ACCEPTED CREDIT CARDS ONLY, Next to Jons Market)

(818) 717-8569

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(818) 717-8569

18159 Sherman Way
Reseda, CA 91335
(NO CASH ACCEPTED CREDIT CARDS ONLY, Next to Jons Market)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

so awesome thanks for good service 🙏

Albert A. 
Rating:
1.0

Honestly I just will not be using U-Haul at all they wasted my time got the equipment almost an hour later had to go to a different location because the location I chose “didn't have the truck” which absolutely did I saw it and had to drive and be treated like ahit by the next person I had to get it from . ABSOLUTELY HORRIBLE

William Z. 
Rating:
5.0

Customer did not leave a comment.

Fardad K. 
Rating:
5.0

Customer did not leave a comment.

MIKHAIL B. 
Rating:
1.0

Customer did not leave a comment.

KARINA G. 
Rating:
5.0

Customer did not leave a comment.

Maya S. 
Rating:
5.0

Great service .

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Jasmin G. 
Rating:
5.0

so awesome service 👏

Albert A. 
Rating:
5.0

My experience was horrible! I rented a 26' truck in Santa Monica and was told to go to Sherman Oaks Uhaul to get it so I ubered there and they didn't have my truck they just said it's in either Sun Valley or Burbank and I had to figure out how to get there myself. I talked to a bunch of people that could't help me. I got no discount or anything to say we're sorry! Reseda Uhaul was great but I came to the move two hrs late. My boss had 4 movers sitting around on the clock doing nothing!

Joseph L. 
Rating:
1.0

The address takes you to a empty parking lot with no Sign for U-HAUL then after searching walking around for half an hour finally you find a 98c like store in front who the owner Is bad tempered and rude plus the truck suppose to have half an tank instead it had 1/18 and once I told the store owner he said : "yes it gets stolen I don't have cameras on the back and it's not my problem" ! I prefer U-HAUL stores compared to a empty parking spot !

Arin M. 
Rating:
5.0

Customer did not leave a comment.

Marcela C. 
Rating:
5.0

Customer did not leave a comment.

Jowita M. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

nathaniel B. 
Rating:
5.0

Customer did not leave a comment.

MIKHAIL B. 
Rating:
5.0

Customer did not leave a comment.

MIKHAIL B. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
5.0

Customer did not leave a comment.

Maricela B. 
Rating:
5.0

Got what we needed!

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Best experience ever

shahir Y. 
Rating:
5.0

Customer did not leave a comment.

Reza S. 
Rating:
5.0

Open earlier!!! 9am Pick up time is too late to move furniture. Service was outstanding and wonderful people to deal with Thanks

Oscar A. 
Rating:
4.0

Customer did not leave a comment.

rogelio L. 
Rating:
5.0

truck had a sticky substance on the floor mats. no gas... within a mile of driving, the low fuel warning light came on

RICARDO V. 
Rating:
5.0

Customer did not leave a comment.

Serena M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Great service .

WAYNE M. 
Rating:
5.0

location employees were pleasant, fast, answered my questions and set me up for success very professional

robert B. 
Rating:
5.0

It was practically on empty when I picked it up so I barely made it to the gas station just two miles away, after pumping $30 of gas it game me exactly 50 miles because the full load and going uphill so on my way back pumped $50 and with no load and going down hill I found out I didn't used as much gas, in fact u haul gave me $30 credit for the extra gas left in the truck. Just food for thought, overall a good experience, I will keep them in mind for next time.

MONICA I. 
Rating:
3.0

We reserved a uhaul & 2 dolly's. After we checked in, the worker said he didn't have 2 dolly's so I settled for one. But then he said "good luck I hope the vehicle has gas". It literally was on E. I don't know how we got to the gas station & one of the tires was extremely low. I get people can return it in bad shape but it should be maintenance by the location. Luckily we only needed it for a few hours and were only going a short distance.

Mackenzie B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
5.0

Fast check in, friendly service.

MIKHAIL B. 
Rating:
5.0

Customer did not leave a comment.

Marina P. 
Rating:
5.0

Friendly and helpful

DEVIN M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
1.0

The guy at the front desk was happy and helpful, he was all that was good about the experience. Was afraid to leave my car in the lot with the loitering. The truck was extremely dirty, inside and out. The transmission was having problems, especially in Tow/Haul mode. Lately, the unprepared truck has been a norm, unfortunatley.

Chris J. 
Rating:
5.0

It was hard to find the location of the actual shop since there is no sign dictating this. I asked the laundromat security and he was able to point me in the right direction. Besides that, the owner was super nice and made the whole process very smooth.

Phil T. 
Rating:
5.0

Customer did not leave a comment.

fabian M. 
Rating:
5.0

Customer did not leave a comment.

Yosef Z. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Great and easy

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

ADRIANA B. 
Rating:
3.0

Make sure the vehicle has gas - it was almost empty when I got it.

Vernon A. 
Rating:
5.0

Customer did not leave a comment.

ORomey F. 
Rating:
5.0

Newer trucks

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Friendly, helpful, above and beyond

JOSEPH S. 
Rating:
4.0

While the truck was not properly cleaned and the tank was empty due to nearby issues, the customer service and store managing the trucks was great. Please make sure that the truck is cleaned between use.

emma T. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Reliable location .

WAYNE M. 
Rating:
5.0

Truck could be cleaned better between renters

Benmio M. 
Rating:
4.0

Customer did not leave a comment.

Estela E. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Quick and easy transaction.

Raymond B. 
Rating:
5.0

Great customer service .

WAYNE M. 
Rating:
5.0

Definitely will recommend this location, Ryan and Frank are super friendly and helpful, before you drive away they make sure your reservation is all correct. Fast and safe.

ROSAURA O. 
Rating:
1.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Ryan from star house ware was so friendly and informative. I have for U-Haul before but never experienced the assistance like I did at this location. He is the best. I will be coming back here and telling my friends to use this location for the U-Haul service. Thanks again Ryan. You're the best!

Rostin J. 
Rating:
5.0

Customer did not leave a comment.

dajah P. 
Rating:
5.0

These guys are so friendly and awesome, love renting from this location!

dawn K. 
Rating:
5.0

Great service.

MIKHAIL B. 
Rating:
5.0

awesome 👌 thanks

Albert A. 
Rating:
5.0

Great customer service, friendly, and very respectful. Will use them again if need arises.

dawn W. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

The people in this place are awesome .

sherman S. 
Rating:
5.0

John & Ryan are great guys who do an excellent job. Always making sure my reservation it's correct, safe area quick service

ROSAURA O. 
Rating:
5.0

Customer did not leave a comment.

Phong H. 
Rating:
5.0

This is the second time I've rented a truck or van from this location and he is very friendly and gets us in and out quickly. The trucks are in good shape and I will certainly rent from him again when the need arises.

Gerald P. 
Rating:
5.0

Very easy and quick service, Ryan is a great person, friendly and efficient, definitely recommend

ROSAURA O. 
Rating:
3.0

Customer did not leave a comment.

Toby F. 
Rating:
5.0

The owners at this location are friendly and very helpful. Have been here a few times and everytime was a great experience.

michael M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Alimohammad R. 
Rating:
5.0

Continues to provide a great service .

WAYNE M. 
Rating:
4.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

5 star service!

MIKHAIL B. 
Rating:
5.0

Frank and Ryan are the best in customer service, always making sure my reservation it's correct, quick service and safe for pick up and drop off.

ROSAURA O. 
Rating:
5.0

Everyone in starlight location areamazing. Always very kind and helpful. Love renting at this location. 5 star for sure

Lucio C. 
Rating:
5.0

Customer did not leave a comment.

rayan E. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

This is the second time I have rented a truck from this location. Both times have been Excellent. This is now my go to place for UHAUL Rentals. Two thumbs up.

HOWARD R. 
Rating:
5.0

Customer did not leave a comment.

Zach G. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Rufino P. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Very thankful for their service for A Packing Service . Apackingservice.com

WAYNE M. 
Rating:
5.0

Fast and friendly service.

MIKHAIL B. 
Rating:
5.0

I am very proud of their service .

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Reza S. 
Rating:
5.0

Great service . My reason to continue to return to this location .

WAYNE M. 
Rating:
5.0

Very easy and fast service!

Manuel I. 
Rating:
5.0

Customer did not leave a comment.

Benmio M. 
Rating:
5.0

Nothing to improve on, very nice and easy to rent and everyone who helped me was very kind

Kurt M. 
Rating:
5.0

Good costumer service

NADER K. 
Rating:
1.0

The gas tank wasn't at 1/4 of fuel, so I had to put more gas than the normal, and the guy who was doing the process didn't do in the right way but anyway I need to use it so I have to rent it but for this time pretty poor experience

Juan G. 
Rating:
5.0

Great customer service!

Angelique P. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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